Revenue Recognition (Tables)

12 Months Ended

Dec. 31, 2020

Revenue From Contract With Customer [Abstract]

The following table presents Crawford Claims Solutions revenues before reimbursements disaggregated by geography for the years ended December 31, 2020 and 2019. The Company considers all Crawford Claims Solutions revenues to be derived from one service line.

	(In thousands)
Year Ended December 31,	2020		2019
U.S.	$	166,441	$	136,524
U.K.		65,855		63,715
Canada		34,020		47,712
Australia		47,481		45,417
Europe		28,298		28,915
Rest of World		14,352		17,554
Total Crawford Claims Solutions Revenues before Reimbursements	$	356,447	$	339,837

The following table presents Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the years ended December 31, 2020 and 2019.

	Year Ended December 31, 2020						Year Ended December 31, 2019
(in thousands)	Claims Management Services		Medical Management Services		Total		Claims Management Services		Medical Management Services		Total
U.S.	$	143,940	$	149,506	$	293,446	$	144,985	$	170,256	$	315,241
U.K.		10,866		—		10,866		11,254		—		11,254
Canada		25,911		—		25,911		33,234		—		33,234
Europe and Rest of World		34,760		—		34,760		34,127		—		34,127
Total Crawford TPA Solutions Revenues before Reimbursements	$	215,477	$	149,506	$	364,983	$	223,600	$	170,256	$	393,856

The following table presents Crawford Specialty Solutions revenues before reimbursements disaggregated by service line and geography for the years ended December 31, 2020 and 2019.

	Year Ended December 31, 2020						Year Ended December 31, 2019
(in thousands)	Global Technical Services		Contractor Connection		Total		Global Technical Services		Contractor Connection		Total
U.S.	$	39,930	$	71,005	$	110,935	$	40,526	$	76,914	$	117,440
U.K.		45,212		6,612		51,824		45,803		5,565		51,368
Canada		23,066		6,166		29,232		25,981		7,511		33,492
Australia		21,927		929		22,856		22,273		792		23,065
Europe		20,680		48		20,728		20,540		10		20,550
Rest of World		25,487		—		25,487		26,194		—		26,194
Total Crawford Specialty Solutions Revenues before Reimbursements	$	176,302	$	84,760	$	261,062	$	181,317	$	90,792	$	272,109

Schedule of Customer Contract Liabilities

The table below presents the deferred revenues balance as of January 1, 2020 and the significant activity affecting deferred revenues during the year ended December 31, 2020:

(In Thousands)
Customer Contract Liabilities:	Deferred Revenue
Balance at January 1, 2020	$	52,368
Annual additions		76,379
Revenue recognized from prior periods		(34,943	)
Revenue recognized from current year additions		(42,435	)
Balance as of December 31, 2020	$	51,369