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Segment and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2020

Schedule of Segment Reporting Information

Financial information as of and for the years ended December 31, 2020, 2019, and 2018 related to the Company's reportable segments is presented below.

	Crawford Claims Solutions		Crawford TPA Solutions		Crawford Specialty Solutions		Total
2020
Revenues before reimbursements	$	356,447	$	364,983	$	261,062	$	982,492
Segment operating earnings		14,375		21,476		52,553		88,404
Depreciation and amortization ⁽¹⁾		2,405		9,345		1,291		13,041
Assets ⁽²⁾		120,777		88,002		155,522		364,301
2019
Revenues before reimbursements	$	339,837	$	393,856	$	272,109	$	1,005,802
Segment operating earnings		7,630		27,173		49,321		84,124
Depreciation and amortization ⁽¹⁾		2,461		10,152		1,811		14,424
Assets ⁽²⁾		136,451		85,810		165,575		387,836
2018
Revenues before reimbursements	$	361,053	$	405,335	$	304,583	$	1,070,971
Segment operating earnings		11,308		36,909		49,564		97,781
Depreciation and amortization ⁽¹⁾		3,485		9,844		3,517		16,846
Assets ⁽²⁾		163,899		92,007		165,415		421,321

⁽¹⁾	Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.

⁽²⁾	Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues, at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.

Revenues by geographic region and major service line for the Crawford Claims Solutions, Crawford TPA Solutions and Crawford Specialty Solutions segments are shown in Note 2, "Revenue Recognition."

Reconciliation Of Capital Expenditures From Segments To Consolidated Table Text Block

Capital expenditures for the years ended December 31, 2020, 2019, and 2018 are shown in the following table:

Year Ended December 31,	2020		2019		2018
	(In thousands)
Crawford Claims Solutions	$	5,443	$	1,396	$	3,811
Crawford TPA Solutions		6,527		3,259		5,947
Crawford Specialty Solutions		5,686		458		2,148
Corporate		19,724		16,011		18,114
Total capital expenditures	$	37,380	$	21,124	$	30,020

Reconciliation of Revenues from Segments to Consolidated

The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2020, 2019, and 2018 was as follows:

Year Ended December 31,	2020		2019		2018
	(In thousands)
Segments' revenues before reimbursements	$	982,492	$	1,005,802	$	1,070,971
Reimbursements		33,703		41,825		52,008
Total consolidated revenues	$	1,016,195	$	1,047,627	$	1,122,979

Reconciliation of Segment Operating Earnings from Segments to Consolidated

The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2020, 2019, and 2018 were as follows:

Year Ended December 31,	2020			2019			2018
	(In thousands)
Operating earnings of all reportable segments	$	88,404		$	84,124		$	97,781
Unallocated corporate and shared costs and credits		(16,574	)		(6,515	)		(9,321	)
Net corporate interest expense		(7,923	)		(10,774	)		(10,109	)
Stock option expense		(1,122	)		(1,885	)		(1,742	)
Amortization of acquisition-related intangible assets		(11,653	)		(11,277	)		(11,152	)
Goodwill and intangible asset impairments		(17,674	)		(17,484	)		(1,056	)
Arbitration and claim settlements		—			(12,552	)		—
Restructuring and other costs, net		(8,133	)		—			—
Gain (loss) on disposition of businesses, net		13,763			—			(20,270	)
Income before income taxes	$	39,088		$	23,637		$	44,131

Reconciliation of Assets from Segment to Consolidated

The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at December 31, 2020 and 2019 are presented in the following table:

December 31,	2020		2019
	(In thousands)
Assets of reportable segments	$	364,301	$	387,836
Corporate assets:
Cash and cash equivalents		44,656		51,802
Income taxes receivable		1,269		7,820
Prepaid expenses and other current assets		29,490		23,476
Net property and equipment		36,402		31,425
Operating lease right-of-use asset, net		109,315		102,354
Capitalized software costs, net		71,021		66,445
Deferred income tax assets		25,595		17,971
Other noncurrent assets		70,935		70,884
Total corporate assets		388,683		372,177
Total assets	$	752,984	$	760,013

Schedule of Disclosure on Geographic Areas, Revenue and Long-Lived Assets in Individual Foreign Countries by Country

Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consists of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.

	U.S.		U.K.		Canada		All Other International		Total Company
	(In thousands)
2020
Revenues before reimbursements	$	570,822	$	128,545	$	89,163	$	193,962	$	982,492
Long-lived assets		151,906		20,290		14,404		30,138		216,738
2019
Revenues before reimbursements		569,205		126,337		114,438		195,822		1,005,802
Long-lived assets		140,560		20,749		17,999		20,916		200,224
2018
Revenues before reimbursements		615,687		131,651		121,076		202,557		1,070,971
Long-lived assets		88,157		7,631		7,553		3,172		106,513