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Significant Accounting and Reporting Policies - Narrative (Details)
 3 Months Ended 12 Months Ended
Mar. 31, 2020
USD ($)
Dec. 31, 2019
USD ($)
Dec. 31, 2020
USD ($)
Dec. 31, 2020
USD ($)
Dec. 31, 2020
USD ($)
Contractor
Dec. 31, 2020
USD ($)
classofstock
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Variable Interest Entity [Line Items]                
Number of countries in which entity operates (more than)     70 70 70 70    
Number of classes of common stock       2   2    
Deferred compensation plan liabilities   $ 8,428,000 $ 7,961,000 $ 7,961,000 $ 7,961,000 $ 7,961,000 $ 8,428,000  
Assets held in the related rabbi trust   16,527,000 16,323,000 16,323,000 $ 16,323,000 16,323,000 16,527,000  
Number of residential and commercial contractors | Contractor         6,000      
Goodwill and intangible asset impairments $ 17,674,000 [1] 17,484,000 17,674,000 [1]       17,484,000 $ 1,056,000
Goodwill   80,642,000 66,537,000 66,537,000 $ 66,537,000 66,537,000 80,642,000 96,890,000
Depreciation     11,750,000       11,363,000 12,862,000
Self insurance reserve   26,838,000 25,004,000 25,004,000 25,004,000 25,004,000 26,838,000  
Self-insured risks   11,311,000 11,390,000 $ 11,390,000 $ 11,390,000 $ 11,390,000 11,311,000  
Change in tax rate, income tax expense               3,583,000
Valuation allowance, foreign               6,977,000
US tax reform - revaluation of deferred taxes               102,000
Release of transition tax of uncertain tax positions and adjustments               3,496,000
Foreign currency transaction gain (loss)     (219,000)       (243,000) 73,000
Advertising expense     990,000       2,394,000 3,572,000
Capitalized software                
Variable Interest Entity [Line Items]                
Amortization of intangible assets     $ 16,709,000       17,873,000 20,066,000
Measurement Input, Discount Rate | Minimum                
Variable Interest Entity [Line Items]                
Measurement input     0.150 0.150 0.150 0.150    
Measurement Input, Discount Rate | Maximum                
Variable Interest Entity [Line Items]                
Measurement input     0.175 0.175 0.175 0.175    
Terminal growth rate                
Variable Interest Entity [Line Items]                
Measurement input     0.020 0.020 0.020 0.020    
Crawford Claims Solutions                
Variable Interest Entity [Line Items]                
Goodwill and intangible asset impairments 17,700,000   $ 17,674,000       17,484,000 0
Goodwill $ 0 $ 17,668,000         $ 17,668,000 $ 35,146,000
Outside the US                
Variable Interest Entity [Line Items]                
Time deposits, at carrying value     1,473,000 $ 1,473,000 $ 1,473,000 $ 1,473,000    
Canada Emergency Wage Subsidy Program of 2020                
Variable Interest Entity [Line Items]                
Recognition of reduction in compensation expense     $ 13,800,000          
Lloyd Warwick International                
Variable Interest Entity [Line Items]                
Variable interest entity, ownership percentage       51.00%        
Class A Non-Voting                
Variable Interest Entity [Line Items]                
Approval rate to waive equal consideration rights       75.00%        
[1] The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.