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Goodwill and Intangible Assets - Schedule of Goodwill (Details) - USD ($)
 3 Months Ended 12 Months Ended
Mar. 31, 2020
Dec. 31, 2019
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Goodwill [Roll Forward]          
Goodwill   $ 299,140,000 $ 302,709,000 $ 299,140,000 $ 297,904,000
Accumulated impairment losses   (218,498,000) (236,172,000) (218,498,000) (201,014,000)
Net goodwill   80,642,000 66,537,000 80,642,000 96,890,000
Goodwill of acquired businesses     5,501,000 1,164,000  
Impairment of goodwill $ (17,674,000) [1] (17,484,000) (17,674,000) [1] (17,484,000) (1,056,000)
Foreign currency effects     58,000 72,000  
Goodwill of disposed business     (1,990,000)    
Crawford Claims Solutions          
Goodwill [Roll Forward]          
Goodwill   55,559,000 55,565,000 55,559,000 55,553,000
Accumulated impairment losses   (37,891,000) (55,565,000) (37,891,000) (20,407,000)
Net goodwill 0 17,668,000   17,668,000 35,146,000
Impairment of goodwill $ (17,700,000)   (17,674,000) (17,484,000) 0
Foreign currency effects     6,000 6,000  
Crawford TPA Solutions          
Goodwill [Roll Forward]          
Goodwill   168,734,000 171,603,000 168,734,000 168,730,000
Accumulated impairment losses   (159,424,000) (159,424,000) (159,424,000) (159,424,000)
Net goodwill   9,310,000 12,179,000 9,310,000 9,306,000
Goodwill of acquired businesses     2,857,000    
Foreign currency effects     12,000 4,000  
Crawford TPA Solutions          
Goodwill [Roll Forward]          
Goodwill   74,847,000 75,541,000 74,847,000 73,621,000
Accumulated impairment losses   (21,183,000) (21,183,000) (21,183,000) (21,183,000)
Net goodwill   $ 53,664,000 54,358,000 53,664,000 $ 52,438,000
Goodwill of acquired businesses     2,644,000 1,164,000  
Foreign currency effects     40,000 $ 62,000  
Goodwill of disposed business     $ (1,990,000)    
[1] The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.