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Consolidated Statements of Cash Flows - USD ($)
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Cash Flows from Operating Activities:      
Net Income $ 27,075,000 $ 9,526,000 $ 25,589,000
Reconciliation of net income to net cash provided by operating activities:      
Depreciation and amortization 40,111,000 40,513,000 44,079,000
Goodwill and intangible asset impairments 17,674,000 [1] 17,484,000 1,056,000
Deferred income taxes (9,005,000) 3,040,000 7,947,000
(Gain) loss on disposition of businesses, net (13,763,000)   20,270,000
Stock-based compensation costs 4,384,000 4,109,000 6,196,000
Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:      
Accounts receivable, net 5,063,000 5,922,000 7,844,000
Unbilled revenues, net (3,762,000) 5,302,000 (18,588,000)
Accrued or prepaid income taxes 9,311,000 (5,985,000) 2,270,000
Accounts payable and accrued liabilities 31,775,000 (6,946,000) (8,952,000)
Deferred revenues (1,074,000) (281,000) (4,969,000)
Accrued retirement costs (10,790,000) 3,387,000 (25,896,000)
Prepaid expenses and other operating activities (3,821,000) (855,000) (4,427,000)
Net cash provided by operating activities 93,178,000 75,216,000 52,419,000
Cash Flows from Investing Activities:      
Acquisitions of property and equipment (14,226,000) (8,688,000) (14,052,000)
Capitalization of computer software costs (23,154,000) (12,436,000) (15,968,000)
Cash proceeds from disposition of business line 19,968,000   39,187,000
Payments for business acquisitions, net of cash acquired (9,983,000) (2,296,000) (2,500,000)
Other investing activities 358,000   (218,000)
Net cash (used in) provided by investing activities (27,037,000) (23,420,000) 6,449,000
Cash Flows from Financing Activities:      
Cash dividends paid (9,645,000) (13,171,000) (13,528,000)
Payments related to shares received for withholding taxes under stock-based compensation plans (476,000) (827,000) (1,110,000)
Proceeds from shares purchased under employee stock-based compensation plans 811,000 2,104,000 1,387,000
Repurchases of common stock (2,666,000) (26,210,000) (10,409,000)
Payments for equity investments (602,000)    
Increases in short-term and revolving credit facility borrowings 108,142,000 66,197,000 101,428,000
Payments on short-term and revolving credit facility borrowings (169,675,000) (80,948,000) (135,433,000)
Payments on finance lease obligations (62,000) (93,000) (477,000)
Capitalized loan costs     (23,000)
Dividends paid to noncontrolling interests (196,000) (458,000) (574,000)
Net cash used in financing activities (74,369,000) (53,406,000) (58,739,000)
Effects of exchange rate changes on cash and cash equivalents 1,082,000 293,000 (1,021,000)
Decrease in Cash and Cash Equivalents (7,146,000) (1,317,000) (892,000)
Cash and Cash Equivalents at Beginning of Year 51,802,000 53,119,000 54,011,000
Cash and Cash Equivalents at End of Year $ 44,656,000 $ 51,802,000 $ 53,119,000
[1] The Company recognized non-cash goodwill impairment in the amount of $17.7 million related to its Crawford Claims Solutions segment in the first quarter of 2020. The Company recognized non-cash goodwill impairment of $17.5 million related to its Crawford Claims Solutions reporting unit in the fourth quarter of 2019. See Note 4, "Goodwill and Intangible Assets" in the consolidated financial statements included in this Item 8. The Company recognized a pretax loss for Arbitration and claim settlements of $12.6 million in 2019. The Company recognized a pretax gain of $13.8 million due to the disposal of LWI, net of a loss on the disposal of Crawford Compliance in 2020. See Note 3, "Business Acquisitions and Dispositions" in the consolidated financial statements included in this Item 8. The Company recognized pretax restructuring and other costs in the first and fourth quarters of 2020 totaling $8.1 million. The provision for income taxes in 2020 and 2019 included the impact of these transactions and tax valuation adjustments.