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Segment and Geographic Information - Financial Information (Details) - USD ($)
$ in Thousands
 3 Months Ended 12 Months Ended
Dec. 31, 2020
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Segment Reporting Information [Line Items]                      
Revenues $ 265,605 $ 261,669 $ 242,875 $ 246,046 $ 257,562 $ 265,842 $ 267,846 $ 256,377 $ 1,016,195 $ 1,047,627 $ 1,122,979
Assets 752,984       760,013       752,984 760,013  
Operating Segments                      
Segment Reporting Information [Line Items]                      
Segment operating earnings                 88,404 84,124 97,781
Depreciation and amortization [1]                 13,041 14,424 16,846
Assets [2] 364,301       387,836       364,301 387,836 421,321
Service                      
Segment Reporting Information [Line Items]                      
Revenues                 982,492 1,005,802 1,070,971
Crawford Claims Solutions | Operating Segments                      
Segment Reporting Information [Line Items]                      
Segment operating earnings                 14,375 7,630 11,308
Depreciation and amortization [1]                 2,405 2,461 3,485
Assets [2] 120,777       136,451       120,777 136,451 163,899
Crawford Claims Solutions | Service                      
Segment Reporting Information [Line Items]                      
Revenues                 356,447 339,837 361,053
Crawford TPA Solutions                      
Segment Reporting Information [Line Items]                      
Revenues                 364,983 393,856  
Crawford TPA Solutions | Operating Segments                      
Segment Reporting Information [Line Items]                      
Segment operating earnings                 21,476 27,173 36,909
Depreciation and amortization [1]                 9,345 10,152 9,844
Assets [2] 88,002       85,810       88,002 85,810 92,007
Crawford TPA Solutions | Service                      
Segment Reporting Information [Line Items]                      
Revenues                 364,983 393,856 405,335
Crawford Specialty Solutions                      
Segment Reporting Information [Line Items]                      
Revenues                 261,062 272,109  
Crawford Specialty Solutions | Operating Segments                      
Segment Reporting Information [Line Items]                      
Segment operating earnings                 52,553 49,321 49,564
Depreciation and amortization [1]                 1,291 1,811 3,517
Assets [2] $ 155,522       $ 165,575       155,522 165,575 165,415
Crawford Specialty Solutions | Service                      
Segment Reporting Information [Line Items]                      
Revenues                 $ 261,062 $ 272,109 $ 304,583
[1] Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.
[2] Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues, at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.