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Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2021 | Mar. 31, 2020
Disaggregation of Revenue [Line Items] |  |
Revenues | $ 262,155 | $ 246,046
Crawford Loss Adjusting |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 112,537 | 107,104
Crawford Loss Adjusting | U.S. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 34,985 | 30,478
Crawford Loss Adjusting | U.K. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 24,898 | 26,192
Crawford Loss Adjusting | Australia |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 17,094 | 14,793
Crawford Loss Adjusting | Canada |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 13,606 | 15,645
Crawford Loss Adjusting | Europe |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 12,591 | 12,080
Crawford Loss Adjusting | Rest of World |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 9,363 | 7,916
Crawford TPA Solutions |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 98,245 | 97,997
Crawford TPA Solutions | Claims Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 62,119 | 55,928
Crawford TPA Solutions | Medical Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 36,126 | 42,069
Crawford TPA Solutions | U.S. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 74,276 | 78,093
Crawford TPA Solutions | U.S. | Claims Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 38,150 | 36,024
Crawford TPA Solutions | U.S. | Medical Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 36,126 | 42,069
Crawford TPA Solutions | U.K. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 4,879 | 4,013
Crawford TPA Solutions | U.K. | Claims Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 4,879 | 4,013
Crawford TPA Solutions | U.K. | Medical Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 0 | 0
Crawford TPA Solutions | Canada |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 5,186 | 6,449
Crawford TPA Solutions | Canada | Claims Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 5,186 | 6,449
Crawford TPA Solutions | Canada | Medical Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 0 | 0
Crawford TPA Solutions | Europe and Rest of World |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 13,904 | 9,442
Crawford TPA Solutions | Europe and Rest of World | Claims Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 13,904 | 9,442
Crawford TPA Solutions | Europe and Rest of World | Medical Management Services |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 0 | 0
Crawford Platform Solutions |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 42,399 | 32,430
Crawford Platform Solutions | Contractor Connection |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 20,982 | 19,038
Crawford Platform Solutions | Network Business |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 21,417 | 13,392
Crawford Platform Solutions | U.S. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 36,141 | 25,875
Crawford Platform Solutions | U.S. | Contractor Connection |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 16,517 | 15,326
Crawford Platform Solutions | U.S. | Network Business |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 19,624 | 10,549
Crawford Platform Solutions | U.K. |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 2,446 | 2,178
Crawford Platform Solutions | U.K. | Contractor Connection |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 2,429 | 2,158
Crawford Platform Solutions | U.K. | Network Business |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 17 | 20
Crawford Platform Solutions | Canada |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 2,442 | 3,126
Crawford Platform Solutions | Canada | Contractor Connection |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 1,631 | 1,417
Crawford Platform Solutions | Canada | Network Business |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 811 | 1,709
Crawford Platform Solutions | Europe and Rest of World |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 1,370 | 1,251
Crawford Platform Solutions | Europe and Rest of World | Contractor Connection |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | 405 | 137
Crawford Platform Solutions | Europe and Rest of World | Network Business |  |
Disaggregation of Revenue [Line Items] |  |
Revenues | $ 965 | $ 1,114

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