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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) | 3 Months Ended
--- | ---
Mar. 31, 2021 | Mar. 31, 2020
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | $ 262,155,000 | $ 246,046,000
Net corporate interest expense | (1,582,000) | (2,224,000)
Goodwill impairment | 0 | (17,674,000)
Income before income taxes | 8,505,000 | (21,645,000)
Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Total segment operating earnings | 14,179,000 | 10,109,000
Segment Reconciling Items |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Unallocated corporate and shared costs, net | (1,153,000) | (3,096,000)
Net corporate interest expense | (1,582,000) | (2,224,000)
Stock option expense | (140,000) | (290,000)
Amortization of customer-relationship intangible assets | (2,799,000) | (2,756,000)
Goodwill impairment |  | (17,674,000)
Restructuring costs |  | (5,714,000)
Crawford Loss Adjusting |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 112,537,000 | 107,104,000
Crawford Loss Adjusting | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Total segment operating earnings | 4,862,000 | 672,000
Crawford TPA Solutions |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 98,245,000 | 97,997,000
Crawford TPA Solutions | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Total segment operating earnings | 4,716,000 | 6,298,000
Crawford Platform Solutions |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 42,399,000 | 32,430,000
Crawford Platform Solutions | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Total segment operating earnings | 4,601,000 | 3,139,000
Service |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 253,181,000 | 237,531,000
Service | Crawford Loss Adjusting | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 112,537,000 | 107,104,000
Service | Crawford TPA Solutions |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 98,245,000 | 97,997,000
Service | Crawford TPA Solutions | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 98,245,000 | 97,997,000
Service | Crawford Platform Solutions |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 42,399,000 | 32,430,000
Service | Crawford Platform Solutions | Operating Segments |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | 42,399,000 | 32,430,000
Reimbursements |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |
Revenues | $ 8,974,000 | $ 8,515,000

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