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Segment Information (Tables) | 3 Months Ended
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Mar. 31, 2021
Segment Reporting [Abstract] |
Reconciliation of Operating Profit from Segments to Consolidated | Financial information for the three months ended March 31, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |
(in thousands) |  | March 31, 2021 |  |  | March 31, 2020 |
Revenues: |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 112,537 |  |  | $ | 107,104 |
Crawford TPA Solutions |  |  | 98,245 |  |  |  | 97,997 |
Crawford Platform Solutions |  |  | 42,399 |  |  |  | 32,430 |
Total segment revenues before reimbursements |  |  | 253,181 |  |  |  | 237,531 |
Reimbursements |  |  | 8,974 |  |  |  | 8,515 |
Total revenues |  | $ | 262,155 |  |  | $ | 246,046 |
Segment Operating Earnings |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 4,862 |  |  | $ | 672 |
Crawford TPA Solutions |  |  | 4,716 |  |  |  | 6,298 |
Crawford Platform Solutions |  |  | 4,601 |  |  |  | 3,139 |
Total segment operating earnings |  |  | 14,179 |  |  |  | 10,109 |
Deduct: |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (1,153 | ) |  |  | (3,096 | )
Net corporate interest expense |  |  | (1,582 | ) |  |  | (2,224 | )
Stock option expense |  |  | (140 | ) |  |  | (290 | )
Amortization of customer-relationship intangible assets |  |  | (2,799 | ) |  |  | (2,756 | )
Goodwill impairment |  |  | — |  |  |  | (17,674 | )
Restructuring costs |  |  | — |  |  |  | (5,714 | )
Income before income taxes |  | $ | 8,505 |  |  | $ | (21,645 | )
Schedule of Revenues By Major Service Line | Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.
|  | Three Months Ended |
(in thousands) |  | March 31, 2021 |  |  | March 31, 2020 |
Crawford TPA Solutions |  |  |  |  |  |  |  |
Claims Management Services |  | $ | 62,119 |  |  | $ | 55,928 |
Medical Management Services |  |  | 36,126 |  |  |  | 42,069 |
Total Revenues before Reimbursements--Crawford TPA Solutions |  | $ | 98,245 |  |  | $ | 97,997 |
Crawford Platform Solutions |  |  |  |  |  |  |  |
Contractor Connection |  | $ | 20,982 |  |  | $ | 19,038 |
Network Business |  |  | 21,417 |  |  |  | 13,392 |
Total Revenues before Reimbursements--Crawford Platform Solutions |  | $ | 42,399 |  |  | $ | 32,430 |

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- Definition Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8924-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8906-108599 + Details
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