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Segment Information (Tables)

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three months ended March 31, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended
(in thousands)		March 31, 2021				March 31, 2020
Revenues:
Crawford Loss Adjusting		$	112,537			$	107,104
Crawford TPA Solutions			98,245				97,997
Crawford Platform Solutions			42,399				32,430
Total segment revenues before reimbursements			253,181				237,531
Reimbursements			8,974				8,515
Total revenues		$	262,155			$	246,046
Segment Operating Earnings
Crawford Loss Adjusting		$	4,862			$	672
Crawford TPA Solutions			4,716				6,298
Crawford Platform Solutions			4,601				3,139
Total segment operating earnings			14,179				10,109
Deduct:
Unallocated corporate and shared costs, net			(1,153	)			(3,096	)
Net corporate interest expense			(1,582	)			(2,224	)
Stock option expense			(140	)			(290	)
Amortization of customer-relationship intangible assets			(2,799	)			(2,756	)
Goodwill impairment			—				(17,674	)
Restructuring costs			—				(5,714	)
Income before income taxes		$	8,505			$	(21,645	)

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.

		Three Months Ended
(in thousands)		March 31, 2021				March 31, 2020
Crawford TPA Solutions
Claims Management Services		$	62,119			$	55,928
Medical Management Services			36,126				42,069
Total Revenues before Reimbursements--Crawford TPA Solutions		$	98,245			$	97,997
Crawford Platform Solutions
Contractor Connection		$	20,982			$	19,038
Network Business			21,417				13,392
Total Revenues before Reimbursements--Crawford Platform Solutions		$	42,399			$	32,430

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Schedule of Revenue by Service Line by Reporting Segments [Table Text Block]

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8924-108599

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
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-Section 50
-Paragraph 30
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