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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 262,155,000	$ 246,046,000
Net corporate interest expense	(1,582,000)	(2,224,000)
Goodwill impairment	0	(17,674,000)
Income before income taxes	8,505,000	(21,645,000)
Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	14,179,000	10,109,000
Segment Reconciling Items
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Unallocated corporate and shared costs, net	(1,153,000)	(3,096,000)
Net corporate interest expense	(1,582,000)	(2,224,000)
Stock option expense	(140,000)	(290,000)
Amortization of customer-relationship intangible assets	(2,799,000)	(2,756,000)
Goodwill impairment		(17,674,000)
Restructuring costs		(5,714,000)
Crawford Loss Adjusting
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	112,537,000	107,104,000
Crawford Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	4,862,000	672,000
Crawford TPA Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	98,245,000	97,997,000
Crawford TPA Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	4,716,000	6,298,000
Crawford Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	42,399,000	32,430,000
Crawford Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Total segment operating earnings	4,601,000	3,139,000
Service
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	253,181,000	237,531,000
Service | Crawford Loss Adjusting | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	112,537,000	107,104,000
Service | Crawford TPA Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	98,245,000	97,997,000
Service | Crawford TPA Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	98,245,000	97,997,000
Service | Crawford Platform Solutions
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	42,399,000	32,430,000
Service | Crawford Platform Solutions | Operating Segments
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	42,399,000	32,430,000
Reimbursements
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated
Revenues	$ 8,974,000	$ 8,515,000

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