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Condensed Consolidated Statements of Operations Unaudited - USD ($)
shares in Thousands
 3 Months Ended
Mar. 31, 2021
Mar. 31, 2020
Revenues:    
Revenues $ 262,155,000 $ 246,046,000
Costs and Expenses:    
Cost of services 194,176,000 186,119,000
Selling, general, and administrative expenses 58,702,000 55,754,000
Corporate interest expense, net of interest income 1,582,000 2,224,000
Goodwill impairment 0 17,674,000
Restructuring costs   5,714,000
Total Costs and Expenses 254,460,000 267,485,000
Other Income (Expense), net 810,000 (206,000)
Income (Loss) Before Income Taxes 8,505,000 (21,645,000)
Provision (Benefit) for Income Taxes 2,471,000 (8,486,000)
Net Income (Loss) 6,034,000 (13,159,000)
Net Loss Attributable to Noncontrolling Interests and Redeemable Noncontrolling Interests 30,000 1,760,000
Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 6,064,000 $ (11,399,000)
Class A Non-Voting    
Earnings (Loss) Per Share - Basic:    
Earnings per share - basic $ 0.11 $ (0.21)
Earnings (Loss) Per Share - Diluted:    
Earnings per share - diluted $ 0.11 $ (0.21)
Weighted-Average Shares Used to Compute Basic Earnings Per Share:    
Weighted-average common shares outstanding, basic 30,824 30,562
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:    
Weighted-average common shares outstanding, diluted 31,106 30,562
Class B Voting    
Earnings (Loss) Per Share - Basic:    
Earnings per share - basic $ 0.11 $ (0.23)
Earnings (Loss) Per Share - Diluted:    
Earnings per share - diluted $ 0.11 $ (0.23)
Weighted-Average Shares Used to Compute Basic Earnings Per Share:    
Weighted-average common shares outstanding, basic 22,464 22,578
Weighted-Average Shares Used to Compute Diluted Earnings Per Share:    
Weighted-average common shares outstanding, diluted 22,464 22,578
Service    
Revenues:    
Revenues $ 253,181,000 $ 237,531,000
Costs and Expenses:    
Cost of services 185,202,000 177,604,000
Reimbursements    
Revenues:    
Revenues 8,974,000 8,515,000
Costs and Expenses:    
Cost of services $ 8,974,000 $ 8,515,000