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Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Disaggregation of Revenue [Line Items]
Revenues	$ 262,155	$ 246,046
Crawford Loss Adjusting
Disaggregation of Revenue [Line Items]
Revenues	112,537	107,104
Crawford Loss Adjusting | U.S.
Disaggregation of Revenue [Line Items]
Revenues	34,985	30,478
Crawford Loss Adjusting | U.K.
Disaggregation of Revenue [Line Items]
Revenues	24,898	26,192
Crawford Loss Adjusting | Australia
Disaggregation of Revenue [Line Items]
Revenues	17,094	14,793
Crawford Loss Adjusting | Canada
Disaggregation of Revenue [Line Items]
Revenues	13,606	15,645
Crawford Loss Adjusting | Europe
Disaggregation of Revenue [Line Items]
Revenues	12,591	12,080
Crawford Loss Adjusting | Rest of World
Disaggregation of Revenue [Line Items]
Revenues	9,363	7,916
Crawford TPA Solutions
Disaggregation of Revenue [Line Items]
Revenues	98,245	97,997
Crawford TPA Solutions | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	62,119	55,928
Crawford TPA Solutions | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	36,126	42,069
Crawford TPA Solutions | U.S.
Disaggregation of Revenue [Line Items]
Revenues	74,276	78,093
Crawford TPA Solutions | U.S. | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	38,150	36,024
Crawford TPA Solutions | U.S. | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	36,126	42,069
Crawford TPA Solutions | U.K.
Disaggregation of Revenue [Line Items]
Revenues	4,879	4,013
Crawford TPA Solutions | U.K. | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	4,879	4,013
Crawford TPA Solutions | U.K. | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	0	0
Crawford TPA Solutions | Canada
Disaggregation of Revenue [Line Items]
Revenues	5,186	6,449
Crawford TPA Solutions | Canada | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	5,186	6,449
Crawford TPA Solutions | Canada | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	0	0
Crawford TPA Solutions | Europe and Rest of World
Disaggregation of Revenue [Line Items]
Revenues	13,904	9,442
Crawford TPA Solutions | Europe and Rest of World | Claims Management Services
Disaggregation of Revenue [Line Items]
Revenues	13,904	9,442
Crawford TPA Solutions | Europe and Rest of World | Medical Management Services
Disaggregation of Revenue [Line Items]
Revenues	0	0
Crawford Platform Solutions
Disaggregation of Revenue [Line Items]
Revenues	42,399	32,430
Crawford Platform Solutions | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	20,982	19,038
Crawford Platform Solutions | Network Business
Disaggregation of Revenue [Line Items]
Revenues	21,417	13,392
Crawford Platform Solutions | U.S.
Disaggregation of Revenue [Line Items]
Revenues	36,141	25,875
Crawford Platform Solutions | U.S. | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	16,517	15,326
Crawford Platform Solutions | U.S. | Network Business
Disaggregation of Revenue [Line Items]
Revenues	19,624	10,549
Crawford Platform Solutions | U.K.
Disaggregation of Revenue [Line Items]
Revenues	2,446	2,178
Crawford Platform Solutions | U.K. | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	2,429	2,158
Crawford Platform Solutions | U.K. | Network Business
Disaggregation of Revenue [Line Items]
Revenues	17	20
Crawford Platform Solutions | Canada
Disaggregation of Revenue [Line Items]
Revenues	2,442	3,126
Crawford Platform Solutions | Canada | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	1,631	1,417
Crawford Platform Solutions | Canada | Network Business
Disaggregation of Revenue [Line Items]
Revenues	811	1,709
Crawford Platform Solutions | Europe and Rest of World
Disaggregation of Revenue [Line Items]
Revenues	1,370	1,251
Crawford Platform Solutions | Europe and Rest of World | Contractor Connection
Disaggregation of Revenue [Line Items]
Revenues	405	137
Crawford Platform Solutions | Europe and Rest of World | Network Business
Disaggregation of Revenue [Line Items]
Revenues	$ 965	$ 1,114

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