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Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2021
Mar. 31, 2020
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance $ 186,928 [1] $ 162,567
Net income (loss) 6,034 (11,279) [2]
Other comprehensive income (loss) 12,576 (1,544)
Cash dividends paid (3,198) (3,268)
Stock-based compensation 1,609 880
Repurchases of common stock (1,190) (2,666)
Shares issued in connection with stock-based compensation plans, net 6 10
Increase in value of noncontrolling interest due to acquisition   (292)
Dividends paid to noncontrolling interests (207)  
Ending balance 202,558 143,801
Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Ending balance   $ (607)
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Common Stock | Class A Non-Voting    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance 30,847 $ 30,610
Repurchases of common stock (90) (155)
Shares issued in connection with stock-based compensation plans, net 93 64
Ending balance 30,850 $ 30,519
Common Stock | Class A Non-Voting | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Common Stock | Class B Voting    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance 22,510 $ 22,671
Repurchases of common stock (59) (161)
Ending balance 22,451 $ 22,510
Common Stock | Class B Voting | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Additional Paid-In Capital    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance 67,193 $ 63,392
Stock-based compensation 1,609 880
Shares issued in connection with stock-based compensation plans, net (87) (54)
Increase in value of noncontrolling interest due to acquisition   (269)
Ending balance 68,715 $ 63,949
Additional Paid-In Capital | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Retained Earnings    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance 265,245 $ 249,551
Net income (loss) 6,064 (11,399) [2]
Cash dividends paid (3,198) (3,268)
Repurchases of common stock (1,041) (2,350)
Ending balance 267,070 231,927
Retained Earnings | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Ending balance   $ (607)
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
AOCL attributable to shareholders of Crawford & Company    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance (198,856) $ (206,907)
Other comprehensive income (loss) 12,590 (1,545)
Increase in value of noncontrolling interest due to acquisition   576
Ending balance (186,266) $ (207,876)
AOCL attributable to shareholders of Crawford & Company | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Shareholders' Investment Attributable to Shareholders of Crawford & Company    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance 186,939 $ 159,317
Net income (loss) 6,064 (11,399) [2]
Other comprehensive income (loss) 12,590 (1,545)
Cash dividends paid (3,198) (3,268)
Stock-based compensation 1,609 880
Repurchases of common stock (1,190) (2,666)
Shares issued in connection with stock-based compensation plans, net 6 10
Increase in value of noncontrolling interest due to acquisition   307
Ending balance 202,820 141,029
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Ending balance   $ (607)
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
Noncontrolling Interests    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Beginning balance (11) $ 3,250
Net income (loss) (30) 120 [2]
Other comprehensive income (loss) (14) 1
Increase in value of noncontrolling interest due to acquisition   (599)
Dividends paid to noncontrolling interests (207)  
Ending balance $ (262) $ 2,772
Noncontrolling Interests | Adoption of Topic 326    
Increase (Decrease) in Stockholders' Equity [Roll Forward]    
Accounting Standards Update [Extensible List]   us-gaap:AccountingStandardsUpdate201613Member
[1] Derived from the audited Consolidated Balance Sheet
[2] The total net loss presented in the condensed consolidated statements of shareholders' investment for the three months ended March 31, 2020 excludes $1,880 in net loss attributable to the redeemable noncontrolling interests.