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Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Mar. 31, 2021
Jun. 30, 2020
Mar. 31, 2020
Jun. 30, 2021
Jun. 30, 2020
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance $ 202,558 $ 186,928 [1] $ 143,801 $ 162,567 $ 186,928 [1] $ 162,567
Net income (loss) 11,803 6,034 6,379 (11,279)    
Other comprehensive income (loss) 4,061 12,576 (1,336) (1,544) 16,637 (2,880)
Cash dividends paid (3,196) (3,198) (1,591) (3,268)    
Stock-based compensation 1,954 1,609 1,118 880    
Repurchases of common stock (1,809) (1,190)   (2,666)    
Shares issued in connection with stock-based compensation plans, net 289 6   10    
Decrease in value of noncontrolling interest due to acquisitions (106)   1,249 (292)    
Dividends paid to noncontrolling interests   (207)        
Ending balance 215,554 202,558 149,620 143,801 215,554 149,620
Adoption of Topic 326            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance     (607)      
Ending balance       $ (607)    
Accounting Standards Update [Extensible List]       us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class A Non-Voting            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance 30,850 30,847 30,519 $ 30,610 30,847 30,610
Repurchases of common stock (166) (90)   (155)    
Shares issued in connection with stock-based compensation plans, net 39 93 4 64    
Ending balance 30,723 30,850 30,523 30,519 30,723 30,523
Common Stock | Class B Voting            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance 22,451 22,510 22,510 22,671 22,510 22,671
Repurchases of common stock (22) (59)   (161)    
Ending balance 22,429 22,451 22,510 22,510 22,429 22,510
Additional Paid-In Capital            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance 68,715 67,193 63,949 63,392 67,193 63,392
Stock-based compensation 1,954 1,609 1,118 880    
Repurchases of common stock 0 0        
Shares issued in connection with stock-based compensation plans, net 250 (87) (4) (54)    
Decrease in value of noncontrolling interest due to acquisitions (106)     (269)    
Ending balance 70,813 68,715 65,063 63,949 70,813 65,063
Retained Earnings            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance 267,070 265,245 231,927 249,551 265,245 249,551
Net income (loss) 11,780 6,064 5,898 (11,399)    
Cash dividends paid (3,196) (3,198) (1,591) (3,268)    
Stock-based compensation 0 0   0    
Repurchases of common stock (1,621) (1,041)   (2,350)    
Ending balance 274,033 267,070 236,234 231,927 274,033 236,234
Retained Earnings | Adoption of Topic 326            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance     (607)      
Ending balance       (607)    
AOCL attributable to shareholders of Crawford & Company            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance (186,266) (198,856) (207,876) (206,907) (198,856) (206,907)
Other comprehensive income (loss) 4,031 12,590 (959) (1,545)    
Decrease in value of noncontrolling interest due to acquisitions       576    
Ending balance (182,235) (186,266) (208,835) (207,876) (182,235) (208,835)
Shareholders' Investment Attributable to Shareholders of Crawford & Company            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance 202,820 186,939 141,029 159,317 186,939 159,317
Net income (loss) 11,780 6,064 5,898 (11,399)    
Other comprehensive income (loss) 4,031 12,590 (959) (1,545)    
Cash dividends paid (3,196) (3,198) (1,591) (3,268)    
Stock-based compensation 1,954 1,609 1,118 880    
Repurchases of common stock (1,809) (1,190)   (2,666)    
Shares issued in connection with stock-based compensation plans, net 289 6   10    
Decrease in value of noncontrolling interest due to acquisitions (106)     307    
Ending balance 215,763 202,820 145,495 141,029 215,763 145,495
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance     (607)      
Ending balance       (607)    
Noncontrolling Interests            
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Beginning balance (262) (11) 2,772 3,250 (11) 3,250
Net income (loss) 23 (30) 481 120    
Other comprehensive income (loss) 30 (14) (377) 1    
Decrease in value of noncontrolling interest due to acquisitions     1,249 (599)    
Dividends paid to noncontrolling interests   (207)        
Ending balance $ (209) $ (262) $ 4,125 $ 2,772 $ (209) $ 4,125
[1] Derived from the audited Consolidated Balance Sheet