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Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2021
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue | The following table presents Crawford Loss Adjusting revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2021 |  |  | September 30, 2020 |  |  | September 30, 2021 |  |  | September 30, 2020 |
U.S. |  | $ | 43,277 |  |  | $ | 34,438 |  |  | $ | 113,999 |  |  | $ | 95,973 |
U.K. |  |  | 27,140 |  |  |  | 24,568 |  |  |  | 78,385 |  |  |  | 77,603 |
Australia |  |  | 18,907 |  |  |  | 18,855 |  |  |  | 55,127 |  |  |  | 51,590 |
Canada |  |  | 13,537 |  |  |  | 13,797 |  |  |  | 40,030 |  |  |  | 42,668 |
Europe |  |  | 12,876 |  |  |  | 11,631 |  |  |  | 39,525 |  |  |  | 36,137 |
Rest of World |  |  | 8,228 |  |  |  | 7,640 |  |  |  | 25,392 |  |  |  | 23,124 |
Total Crawford Loss Adjusting Revenues before Reimbursements |  | $ | 123,965 |  |  | $ | 110,929 |  |  | $ | 352,458 |  |  | $ | 327,095 |
The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended September 30, 2021 |  |  | Three Months Ended September 30, 2020 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 38,326 |  |  | $ | 37,478 |  |  | $ | 75,804 |  |  | $ | 35,133 |  |  | $ | 35,593 |  |  | $ | 70,726 |
U.K. |  |  | 6,063 |  |  |  | — |  |  |  | 6,063 |  |  |  | 4,145 |  |  |  | — |  |  |  | 4,145 |
Canada |  |  | 4,351 |  |  |  | — |  |  |  | 4,351 |  |  |  | 5,489 |  |  |  | — |  |  |  | 5,489 |
Europe and Rest of World |  |  | 14,003 |  |  |  | — |  |  |  | 14,003 |  |  |  | 8,548 |  |  |  | — |  |  |  | 8,548 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 62,743 |  |  | $ | 37,478 |  |  | $ | 100,221 |  |  | $ | 53,315 |  |  | $ | 35,593 |  |  | $ | 88,908 |
|  | Nine Months Ended September 30, 2021 |  |  | Nine Months Ended September 30, 2020 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 114,028 |  |  | $ | 111,954 |  |  | $ | 225,982 |  |  | $ | 105,755 |  |  | $ | 112,237 |  |  | $ | 217,992 |
U.K. |  |  | 16,512 |  |  |  | — |  |  |  | 16,512 |  |  |  | 12,385 |  |  |  | — |  |  |  | 12,385 |
Canada |  |  | 14,163 |  |  |  | — |  |  |  | 14,163 |  |  |  | 17,521 |  |  |  | — |  |  |  | 17,521 |
Europe and Rest of World |  |  | 42,183 |  |  |  | — |  |  |  | 42,183 |  |  |  | 27,675 |  |  |  | — |  |  |  | 27,675 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 186,886 |  |  | $ | 111,954 |  |  | $ | 298,840 |  |  | $ | 163,336 |  |  | $ | 112,237 |  |  | $ | 275,573 |
The following table presents Crawford Platform Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended September 30, 2021 |  |  | Three Months Ended September 30, 2020 |
(in thousands) |  | Contractor Connection |  |  | Network Business |  |  | Total |  |  | Contractor Connection |  |  | Network Business |  |  | Total |
U.S. |  | $ | 18,591 |  |  | $ | 37,882 |  |  | $ | 56,473 |  |  | $ | 20,076 |  |  | $ | 27,480 |  |  | $ | 47,556 |
U.K. |  |  | 2,561 |  |  |  | — |  |  |  | 2,561 |  |  |  | 1,338 |  |  |  | 16 |  |  |  | 1,354 |
Canada |  |  | 1,960 |  |  |  | 1,190 |  |  |  | 3,150 |  |  |  | 1,786 |  |  |  | 1,194 |  |  |  | 2,980 |
Europe and Rest of World |  |  | 509 |  |  |  | 1,621 |  |  |  | 2,130 |  |  |  | 342 |  |  |  | 1,055 |  |  |  | 1,397 |
Total Crawford Platform Solutions Revenues before Reimbursements |  | $ | 23,621 |  |  | $ | 40,693 |  |  | $ | 64,314 |  |  | $ | 23,542 |  |  | $ | 29,745 |  |  | $ | 53,287 |
|  | Nine Months Ended September 30, 2021 |  |  | Nine Months Ended September 30, 2020 |
(in thousands) |  | Contractor Connection |  |  | Network Business |  |  | Total |  |  | Contractor Connection |  |  | Network Business |  |  | Total |
U.S. |  | $ | 54,644 |  |  | $ | 82,045 |  |  | $ | 136,689 |  |  | $ | 53,271 |  |  | $ | 51,819 |  |  | $ | 105,090 |
U.K. |  |  | 7,352 |  |  |  | 18 |  |  |  | 7,370 |  |  |  | 4,984 |  |  |  | 37 |  |  |  | 5,021 |
Canada |  |  | 5,669 |  |  |  | 2,747 |  |  |  | 8,416 |  |  |  | 4,398 |  |  |  | 3,752 |  |  |  | 8,150 |
Europe and Rest of World |  |  | 1,381 |  |  |  | 3,984 |  |  |  | 5,365 |  |  |  | 675 |  |  |  | 3,467 |  |  |  | 4,142 |
Total Crawford Platform Solutions Revenues before Reimbursements |  | $ | 69,046 |  |  | $ | 88,794 |  |  | $ | 157,840 |  |  | $ | 63,328 |  |  | $ | 59,075 |  |  | $ | 122,403 |
Schedule of Customer Contract Liabilities | The table below presents the deferred revenues balance as of January 1, 2021 and the significant activity affecting deferred revenues during the nine months ended September 30, 2021:
(In Thousands) |  |  |
Customer Contract Liabilities |  | Deferred Revenue |
Balance at January 1, 2021 |  | $ | 51,369 |
Quarterly additions |  |  | 19,303 |
Revenue recognized from the prior periods |  |  | (12,603 | )
Revenue recognized from current quarter additions |  |  | (4,551 | )
Deferred revenue from acquisition |  |  | 659 |
Balance as of March 31, 2021 |  | $ | 54,177 |
Quarterly additions |  |  | 19,501 |
Revenue recognized from the prior periods |  |  | (13,605 | )
Revenue recognized from current quarter additions |  |  | (4,639 | )
Other adjustments |  |  | (3,146 | )
Balance as of June 30, 2021 |  | $ | 52,288 |
Quarterly additions |  |  | 19,444 |
Revenue recognized from the prior periods |  |  | (12,404 | )
Revenue recognized from current quarter additions |  |  | (4,748 | )
Balance as of September 30, 2021 |  | $ | 54,580 |

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130551-203045 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130545-203045 + Details
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