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Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2021 | Sep. 30, 2020 | Sep. 30, 2021 | Sep. 30, 2020
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 297,562 | $ 261,669 | $ 836,262 | $ 750,590
Crawford Loss Adjusting |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 123,965 | 110,929 | 352,458 | 327,095
Crawford Loss Adjusting | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 43,277 | 34,438 | 113,999 | 95,973
Crawford Loss Adjusting | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 27,140 | 24,568 | 78,385 | 77,603
Crawford Loss Adjusting | Australia |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 18,907 | 18,855 | 55,127 | 51,590
Crawford Loss Adjusting | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 13,537 | 13,797 | 40,030 | 42,668
Crawford Loss Adjusting | Europe |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 12,876 | 11,631 | 39,525 | 36,137
Crawford Loss Adjusting | Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 8,228 | 7,640 | 25,392 | 23,124
Crawford TPA Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 100,221 | 88,908 | 298,840 | 275,573
Crawford TPA Solutions | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 62,743 | 53,315 | 186,886 | 163,336
Crawford TPA Solutions | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 37,478 | 35,593 | 111,954 | 112,237
Crawford TPA Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 75,804 | 70,726 | 225,982 | 217,992
Crawford TPA Solutions | U.S. | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 38,326 | 35,133 | 114,028 | 105,755
Crawford TPA Solutions | U.S. | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 37,478 | 35,593 | 111,954 | 112,237
Crawford TPA Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,063 | 4,145 | 16,512 | 12,385
Crawford TPA Solutions | U.K. | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 6,063 | 4,145 | 16,512 | 12,385
Crawford TPA Solutions | U.K. | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 4,351 | 5,489 | 14,163 | 17,521
Crawford TPA Solutions | Canada | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 4,351 | 5,489 | 14,163 | 17,521
Crawford TPA Solutions | Canada | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford TPA Solutions | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 14,003 | 8,548 | 42,183 | 27,675
Crawford TPA Solutions | Europe and Rest of World | Claims Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 14,003 | 8,548 | 42,183 | 27,675
Crawford TPA Solutions | Europe and Rest of World | Medical Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 0 | 0 | 0
Crawford Platform Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 64,314 | 53,287 | 157,840 | 122,403
Crawford Platform Solutions | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 23,621 | 23,542 | 69,046 | 63,328
Crawford Platform Solutions | Network Business |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 40,693 | 29,745 | 88,794 | 59,075
Crawford Platform Solutions | U.S. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 56,473 | 47,556 | 136,689 | 105,090
Crawford Platform Solutions | U.S. | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 18,591 | 20,076 | 54,644 | 53,271
Crawford Platform Solutions | U.S. | Network Business |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 37,882 | 27,480 | 82,045 | 51,819
Crawford Platform Solutions | U.K. |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,561 | 1,354 | 7,370 | 5,021
Crawford Platform Solutions | U.K. | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,561 | 1,338 | 7,352 | 4,984
Crawford Platform Solutions | U.K. | Network Business |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 0 | 16 | 18 | 37
Crawford Platform Solutions | Canada |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 3,150 | 2,980 | 8,416 | 8,150
Crawford Platform Solutions | Canada | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,960 | 1,786 | 5,669 | 4,398
Crawford Platform Solutions | Canada | Network Business |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 1,190 | 1,194 | 2,747 | 3,752
Crawford Platform Solutions | Europe and Rest of World |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 2,130 | 1,397 | 5,365 | 4,142
Crawford Platform Solutions | Europe and Rest of World | Contractor Connection |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | 509 | 342 | 1,381 | 675
Crawford Platform Solutions | Europe and Rest of World | Network Business |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenues | $ 1,621 | $ 1,055 | $ 3,984 | $ 3,467

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