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Segment Information | 9 Months Ended
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Sep. 30, 2021
Segment Reporting [Abstract] |
Segment Information | 10. Segment Information Financial information for the three and nine months ended September 30, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2021 |  |  | September 30, 2020 |  |  | September 30, 2021 |  |  | September 30, 2020 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 123,965 |  |  | $ | 110,929 |  |  | $ | 352,458 |  |  | $ | 327,095 |
Crawford TPA Solutions |  |  | 100,221 |  |  |  | 88,908 |  |  |  | 298,840 |  |  |  | 275,573 |
Crawford Platform Solutions |  |  | 64,314 |  |  |  | 53,287 |  |  |  | 157,840 |  |  |  | 122,403 |
Total segment revenues before reimbursements |  |  | 288,500 |  |  |  | 253,124 |  |  |  | 809,138 |  |  |  | 725,071 |
Reimbursements |  |  | 9,062 |  |  |  | 8,545 |  |  |  | 27,124 |  |  |  | 25,519 |
Total revenues |  | $ | 297,562 |  |  | $ | 261,669 |  |  | $ | 836,262 |  |  | $ | 750,590 |
Segment Operating Earnings |  |  |  |  |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 7,063 |  |  | $ | 14,139 |  |  | $ | 18,124 |  |  | $ | 24,854 |
Crawford TPA Solutions |  |  | 5,034 |  |  |  | 4,288 |  |  |  | 14,465 |  |  |  | 13,708 |
Crawford Platform Solutions |  |  | 10,968 |  |  |  | 10,655 |  |  |  | 25,937 |  |  |  | 20,939 |
Total segment operating earnings |  |  | 23,065 |  |  |  | 29,082 |  |  |  | 58,526 |  |  |  | 59,501 |
(Deduct) Add: |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (2,266 | ) |  |  | (1,027 | ) |  |  | (5,081 | ) |  |  | (6,189 | )
Net corporate interest expense |  |  | (1,648 | ) |  |  | (1,599 | ) |  |  | (4,443 | ) |  |  | (6,275 | )
Stock option expense |  |  | (296 | ) |  |  | (457 | ) |  |  | (700 | ) |  |  | (1,033 | )
Amortization of customer-relationship intangible assets |  |  | (2,877 | ) |  |  | (3,665 | ) |  |  | (8,426 | ) |  |  | (9,153 | )
Goodwill impairment |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (17,674 | )
Restructuring costs |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (5,714 | )
Gain on disposition of business, net |  |  | — |  |  |  | 14,104 |  |  |  | — |  |  |  | 13,763 |
Income before income taxes |  | $ | 15,978 |  |  | $ | 36,438 |  |  | $ | 39,876 |  |  | $ | 27,226 |
Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's operating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represents segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring costs, gain on disposition of business, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its three operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Intersegment transactions are not material for any period presented. As of January 1, 2021, the Company realigned its operating segment manager responsibilities and reorganized its global service line structure to consist of Crawford Loss Adjusting, Crawford TPA Solutions, and Crawford Platform Solutions. The Company's revised reportable segments are comprised of the following:  Crawford Loss Adjusting, which services the global property and casualty market. This is comprised of the previously reported Crawford Claims Solutions segment, excluding both Networks (as defined below) and Crawford Legal Services, and including the Global Technical Services service line previously reported within Crawford Specialty Solutions.  Crawford TPA Solutions, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers worldwide. This is comprised of the previously reported Crawford TPA Solutions segment and the Crawford Legal Services service line previously reported within the Crawford Claims Solutions segment.  Crawford Platform Solutions, which consists of the Contractor Connection and Networks service lines and serves the global property and casualty insurance company markets. This is comprised of the previously reported Contractor Connection service line within Crawford Specialty Solutions and the Networks service line, which includes Catastrophe operations, WeGoLook, and certain international network businesses previously reported within the Crawford Claims Solutions segment. The Crawford Loss Adjusting and Crawford TPA Solutions reportable segments represent the aggregation of certain geographic operating segments within those service lines. Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.
|  | Three Months Ended |  | Nine Months Ended
(in thousands) |  | September 30, 2021 |  | September 30, 2020 |  | September 30, 2021 |  | September 30, 2020
Crawford TPA Solutions |  |  |  |  |  |  |  |
Claims Management Services |  | $62,743 |  | $53,315 |  | $186,886 |  | $163,336
Medical Management Services |  | 37,478 |  | 35,593 |  | 111,954 |  | 112,237
Total Revenues before Reimbursements--Crawford TPA Solutions |  | $100,221 |  | $88,908 |  | $298,840 |  | $275,573
Crawford Platform Solutions |  |  |  |  |  |  |  |
Contractor Connection |  | $23,621 |  | $23,542 |  | $69,046 |  | $63,328
Network Business |  | 40,693 |  | 29,745 |  | 88,794 |  | 59,075
Total Revenues before Reimbursements--Crawford Platform Solutions |  | $64,314 |  | $53,287 |  | $157,840 |  | $122,403

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8924-108599 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8981-108599 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9031-108599 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (f) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8844-108599 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8736-108599 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9054-108599 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8657-108599 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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