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Revenue Recognition | 9 Months Ended
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Sep. 30, 2021
Revenue from Contract with Customer [Abstract] |
Revenue Recognition | 3. Revenue Recognition Revenue from Contracts with Customers Revenues are recognized when control of the promised services is transferred to the Company's customers in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenues are recognized net of any sales, use or value added taxes collected from customers, which are subsequently remitted to governmental authorities. As the Company completes its performance obligations which are identified below, it has an unconditional right to consideration as outlined in the Company's contracts. Generally, the Company's accounts receivable are expected to be collected in less than two months, in accordance with the underlying payment terms. The Company's Crawford Loss Adjusting segment generates revenue for adjusting services provided to insurance companies and self-insured entities related to property and casualty losses caused by physical damage to commercial and residential real property and certain types of personal property. This segment also generates revenues for claims management services provided to insurance companies and self-insured entities related to large, complex losses with technical adjusting and industry experts servicing a broad range of industries. The Company charges on a fee-per-claim basis for each optional purchase of the claims management services exercised by its customer. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. Task assignment services are single optional purchase performance obligations which are generally satisfied at a point in time when the control of the service is transferred to the customer. Therefore, revenue is recognized when the customer receives the service requested. The following table presents Crawford Loss Adjusting revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2021 |  |  | September 30, 2020 |  |  | September 30, 2021 |  |  | September 30, 2020 |
U.S. |  | $ | 43,277 |  |  | $ | 34,438 |  |  | $ | 113,999 |  |  | $ | 95,973 |
U.K. |  |  | 27,140 |  |  |  | 24,568 |  |  |  | 78,385 |  |  |  | 77,603 |
Australia |  |  | 18,907 |  |  |  | 18,855 |  |  |  | 55,127 |  |  |  | 51,590 |
Canada |  |  | 13,537 |  |  |  | 13,797 |  |  |  | 40,030 |  |  |  | 42,668 |
Europe |  |  | 12,876 |  |  |  | 11,631 |  |  |  | 39,525 |  |  |  | 36,137 |
Rest of World |  |  | 8,228 |  |  |  | 7,640 |  |  |  | 25,392 |  |  |  | 23,124 |
Total Crawford Loss Adjusting Revenues before Reimbursements |  | $ | 123,965 |  |  | $ | 110,929 |  |  | $ | 352,458 |  |  | $ | 327,095 |
The Company’s Crawford TPA Solutions segment is a third party administrator that generates revenue through its Claims Management and Medical Management service lines. The Claims Management service line includes Workers' Compensation, Liability, Property and Disability Claims Management. This service line also performs additional services such as Accident & Health claims programs, including Affinity type claims, and disability and leave management services. Each claim referred by the customer is considered an additional optional purchase of claims management services under the agreement with the customer. The transaction price is specified in the contract and is fixed for each service. Revenue is recognized over time as services are provided as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document, and report the claim and control of these services is transferred to the customer. Revenue is recognized based on historical claim closure rates and claim type applied utilizing a portfolio approach based on time elapsed for these claims as the Company believes this is the most accurate depiction of the transfer of the claims management services to its customer. This service line also provides Legal Services and Risk Management Information Services. For non-claim services, revenue is recognized over time as services are provided and control of these services is transferred to the customer. Revenue is recognized as time elapses as this is the most accurate depiction of the transfer of the service to the customer. The Company's obligation to manage claims under the Claims Management service line can range from less than one year, on a one- or two-year basis or for the lifetime of the claim. Under certain claims management agreements, the Company receives consideration from a customer at contract inception prior to transferring services to the customer, however, it would begin performing services immediately. The period between a customer’s payment of consideration and the completion of the promised services could be greater than one year. There is no difference between the amount of promised consideration and the cash selling price of the promised services. The fee is billed upfront by the Company in order to provide customers with simplified and predictable ways of purchasing its services and it is customary to invoice service fees when the claim is assigned. The Company considered whether a significant financing component exists and determined that there is not a significant financing component at the contract level. The Medical Management service line offers case managers who provide administration services by proactively managing medical treatment for claimants while facilitating an understanding of and participation in their rehabilitation process. Revenue for Medical Management services is recognized over time as the performance obligations are satisfied through the effort expended to manage the medical treatment for claimants and control of these services is transferred to the customer. Medical Management services are generally billed based on time incurred, are considered variable consideration, and revenue is recognized at the amount in which the Company has the right to invoice for services performed. This method of revenue recognition is the most accurate depiction of the transfer of the Medical Management service to the customer. Medical bill review services provide an analysis of medical charges for clients’ claims to identify opportunities for savings. Medical bill review services revenues are recognized over time as control of the service is transferred to the customer. Revenue is recognized based upon the transfer of the results of the medical bill review service to the customer as this is the most accurate depiction of the transfer of the service to the customer. The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended September 30, 2021 |  |  | Three Months Ended September 30, 2020 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 38,326 |  |  | $ | 37,478 |  |  | $ | 75,804 |  |  | $ | 35,133 |  |  | $ | 35,593 |  |  | $ | 70,726 |
U.K. |  |  | 6,063 |  |  |  | — |  |  |  | 6,063 |  |  |  | 4,145 |  |  |  | — |  |  |  | 4,145 |
Canada |  |  | 4,351 |  |  |  | — |  |  |  | 4,351 |  |  |  | 5,489 |  |  |  | — |  |  |  | 5,489 |
Europe and Rest of World |  |  | 14,003 |  |  |  | — |  |  |  | 14,003 |  |  |  | 8,548 |  |  |  | — |  |  |  | 8,548 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 62,743 |  |  | $ | 37,478 |  |  | $ | 100,221 |  |  | $ | 53,315 |  |  | $ | 35,593 |  |  | $ | 88,908 |
|  | Nine Months Ended September 30, 2021 |  |  | Nine Months Ended September 30, 2020 |
(in thousands) |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |  |  | Claims Management Services |  |  | Medical Management Services |  |  | Total |
U.S. |  | $ | 114,028 |  |  | $ | 111,954 |  |  | $ | 225,982 |  |  | $ | 105,755 |  |  | $ | 112,237 |  |  | $ | 217,992 |
U.K. |  |  | 16,512 |  |  |  | — |  |  |  | 16,512 |  |  |  | 12,385 |  |  |  | — |  |  |  | 12,385 |
Canada |  |  | 14,163 |  |  |  | — |  |  |  | 14,163 |  |  |  | 17,521 |  |  |  | — |  |  |  | 17,521 |
Europe and Rest of World |  |  | 42,183 |  |  |  | — |  |  |  | 42,183 |  |  |  | 27,675 |  |  |  | — |  |  |  | 27,675 |
Total Crawford TPA Solutions Revenues before Reimbursements |  | $ | 186,886 |  |  | $ | 111,954 |  |  | $ | 298,840 |  |  | $ | 163,336 |  |  | $ | 112,237 |  |  | $ | 275,573 |
The Company's Crawford Platform Solutions segment principally generates revenues through its Contractor Connection and Networks service lines. The Contractor Connection service line generates revenue through its independently managed contractor network. Contractor Connection primarily generates revenue by receiving a fee for each project that is sold by its network of contractors. Revenue is recognized at a point in time once the consumer accepts the contractor's proposal as Contractor Connection’s performance obligation of referring projects to its contractors has been completed and the Company is entitled to consideration at that time. The contractor takes control of the service upon the consumer’s acceptance of the contractor’s proposal. The Networks service line generates revenues for claims management services provided to insurance companies and self-insured entities related to property, casualty and catastrophic losses. Networks also generates revenue by providing on-demand inspection, verification and other task specific field services for businesses and consumers. Revenue is recognized over time as the performance obligations are satisfied through the effort expended to research, investigate, evaluate, document and report the claim and control of these services is transferred to the customer. Revenue is recognized based on the claim type for fixed fee claims, applied utilizing a portfolio approach based on time elapsed for these claims. For claims billed on a time and expense incurred basis, which are considered variable consideration, the Company recognizes revenue at the amount in which it has the right to invoice for services performed. These methods of revenue recognition are the most accurate depiction of the transfer of the claims management services to the customer. The following table presents Crawford Platform Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:
|  | Three Months Ended September 30, 2021 |  |  | Three Months Ended September 30, 2020 |
(in thousands) |  | Contractor Connection |  |  | Network Business |  |  | Total |  |  | Contractor Connection |  |  | Network Business |  |  | Total |
U.S. |  | $ | 18,591 |  |  | $ | 37,882 |  |  | $ | 56,473 |  |  | $ | 20,076 |  |  | $ | 27,480 |  |  | $ | 47,556 |
U.K. |  |  | 2,561 |  |  |  | — |  |  |  | 2,561 |  |  |  | 1,338 |  |  |  | 16 |  |  |  | 1,354 |
Canada |  |  | 1,960 |  |  |  | 1,190 |  |  |  | 3,150 |  |  |  | 1,786 |  |  |  | 1,194 |  |  |  | 2,980 |
Europe and Rest of World |  |  | 509 |  |  |  | 1,621 |  |  |  | 2,130 |  |  |  | 342 |  |  |  | 1,055 |  |  |  | 1,397 |
Total Crawford Platform Solutions Revenues before Reimbursements |  | $ | 23,621 |  |  | $ | 40,693 |  |  | $ | 64,314 |  |  | $ | 23,542 |  |  | $ | 29,745 |  |  | $ | 53,287 |
|  | Nine Months Ended September 30, 2021 |  |  | Nine Months Ended September 30, 2020 |
(in thousands) |  | Contractor Connection |  |  | Network Business |  |  | Total |  |  | Contractor Connection |  |  | Network Business |  |  | Total |
U.S. |  | $ | 54,644 |  |  | $ | 82,045 |  |  | $ | 136,689 |  |  | $ | 53,271 |  |  | $ | 51,819 |  |  | $ | 105,090 |
U.K. |  |  | 7,352 |  |  |  | 18 |  |  |  | 7,370 |  |  |  | 4,984 |  |  |  | 37 |  |  |  | 5,021 |
Canada |  |  | 5,669 |  |  |  | 2,747 |  |  |  | 8,416 |  |  |  | 4,398 |  |  |  | 3,752 |  |  |  | 8,150 |
Europe and Rest of World |  |  | 1,381 |  |  |  | 3,984 |  |  |  | 5,365 |  |  |  | 675 |  |  |  | 3,467 |  |  |  | 4,142 |
Total Crawford Platform Solutions Revenues before Reimbursements |  | $ | 69,046 |  |  | $ | 88,794 |  |  | $ | 157,840 |  |  | $ | 63,328 |  |  | $ | 59,075 |  |  | $ | 122,403 |
In the normal course of business, the Company's segments incur certain out-of-pocket expenses that are thereafter reimbursed by its customers. The Company controls the promised good or service before it is transferred to its customer, therefore it is a principal in the transaction. These out-of-pocket expenses and associated reimbursements are reported on a gross basis within expenses and revenues, respectively, in the Company's unaudited Condensed Consolidated Statements of Operations. Arrangements with Multiple Performance Obligations For claims management services, the Company typically has one performance obligation; however, it also provides the customer with an option to acquire additional services. The Company sells multiple lines of claims processing and different levels of processing depending on the complexity of the claims. The Company typically provides a menu of offerings from which the customer chooses to purchase at its option. The price of each service is separate and distinct and provides a separate and distinct value to the customer. Pricing is consistent for each service irrespective of the other services or quantities requested by the customer. For example, if the Company provides claims processing for both auto and general liability, those services are priced and delivered independently. Contract Balances The timing of revenue recognition, billings and cash collections result in billed accounts receivables, contract assets (reported as "Unbilled revenues at estimated billable amounts") and contract liabilities (reported as "Deferred revenues") on the Company’s unaudited Condensed Consolidated Balance Sheets. Unbilled revenues is a contract asset for revenue that has been recognized in advance of billing the customer, resulting from professional services delivered that the Company expects and is entitled to receive as consideration under certain contracts. Billing requirements vary by contract but substantially all unbilled revenues are billed within one year. When the Company receives consideration from a customer prior to transferring services to the customer under the terms of certain claims management agreements, it records deferred revenues on the Company’s unaudited Condensed Consolidated Balance Sheets, which represents a contract liability. These fixed-fee service agreements typically result from the Crawford TPA Solutions segment and require the Company to handle claims on either a one- or two-year basis, or for the lifetime of the claim. In cases where it handles a claim on a non-lifetime basis, the Company typically receives an additional fee on each anniversary date that the claim remains open. For service agreements where it provides services for the life of the claim, the Company is paid one upfront fee regardless of the duration of the claim. The Company recognizes deferred revenues as revenues as it performs services and transfers control of the services to the customer and satisfies the performance obligation which it determines utilizing a portfolio approach. The Company's deferred revenues for claims handled for one or two years are not as sensitive to changes in claim closing rates since the performance obligations are satisfied within a fixed length of time. Deferred revenues for lifetime claim handling are more sensitive to changes in claim closing rates since the Company is obligated to handle these claims to conclusion with no additional fees received for long-lived claims. For all fixed fee service agreements, revenues are recognized over the expected service periods by type of claim. Based upon its historical averages, the Company closes approximately 98% of all cases referred to it under lifetime claim service agreements within five years from the date of referral. Also, within that five-year period, the percentage of cases remaining open in any one particular year has remained relatively consistent from period to period. Each quarter the Company evaluates its historical case closing rates by type of claim utilizing a portfolio approach and makes adjustments to deferred revenues as necessary. As a portfolio approach is utilized to recognize deferred revenues, any changes in estimates will impact the timing of revenue recognition and any changes in estimates are recognized in the period in which they are determined. The table below presents the deferred revenues balance as of January 1, 2021 and the significant activity affecting deferred revenues during the nine months ended September 30, 2021:
(In Thousands) |  |  |
Customer Contract Liabilities |  | Deferred Revenue |
Balance at January 1, 2021 |  | $ | 51,369 |
Quarterly additions |  |  | 19,303 |
Revenue recognized from the prior periods |  |  | (12,603 | )
Revenue recognized from current quarter additions |  |  | (4,551 | )
Deferred revenue from acquisition |  |  | 659 |
Balance as of March 31, 2021 |  | $ | 54,177 |
Quarterly additions |  |  | 19,501 |
Revenue recognized from the prior periods |  |  | (13,605 | )
Revenue recognized from current quarter additions |  |  | (4,639 | )
Other adjustments |  |  | (3,146 | )
Balance as of June 30, 2021 |  | $ | 52,288 |
Quarterly additions |  |  | 19,444 |
Revenue recognized from the prior periods |  |  | (12,404 | )
Revenue recognized from current quarter additions |  |  | (4,748 | )
Balance as of September 30, 2021 |  | $ | 54,580 |
Remaining Performance Obligations As of September 30, 2021, the Company had $94,399,000 of remaining performan ce obligations related to claims and non-claims services in which the price is fixed. Remaining performance obligations consist of deferred revenues as well as certain unbilled receivables that are considered contract assets. The Company expects to recognize approximately 70% of our remaining performance obligations as revenues within one year and the remaining balance thereafter. Costs to Obtain a Contract The Company has a sales incentive compensation program where remuneration is based on the revenues recognized in the period. The remuneration does not represent an incremental cost to the Company that provides a future benefit expected to be longer than one year and would meet the criteria to be capitalized and presented as a contract asset on the Company's unaudited Condensed Consolidated Balance Sheets. Practical Expedients Elected As a practical expedient, the Company does not adjust the consideration in a contract for the effects of a significant financing component, when the period between a customer’s payment of consideration and the transfer of promised services to the customer is expected be one year or less at contract inception. For claims management services that are billed on a time and expense incurred or per unit basis, the Company recognizes revenue at the amount to which it has the right to invoice for services performed. The Company does not disclose the value of remaining performance obligations for (i) contracts for which it recognizes revenue at the amount to which it has the right to invoice for services performed, or (ii) contracts with variable consideration allocated entirely to a single performance obligation.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130554-203045 + Details
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