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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($) | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2021 | Sep. 30, 2020 | Mar. 31, 2020 | Sep. 30, 2021 | Sep. 30, 2020
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | $ 297,562,000 | $ 261,669,000 |  | $ 836,262,000 | $ 750,590,000
Net corporate interest expense | (1,648,000) | (1,599,000) |  | (4,443,000) | (6,275,000)
Goodwill impairment |  |  | $ (17,674,000) | 0 | (17,674,000)
Restructuring costs | 0 |  |  | 0 |
Income Before Income Taxes | 15,978,000 | 36,438,000 |  | 39,876,000 | 27,226,000
Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Total segment operating earnings | 23,065,000 | 29,082,000 |  | 58,526,000 | 59,501,000
Segment Reconciling Items |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Unallocated corporate and shared costs, net | (2,266,000) | (1,027,000) |  | (5,081,000) | (6,189,000)
Net corporate interest expense | (1,648,000) | (1,599,000) |  | (4,443,000) | (6,275,000)
Stock option expense | (296,000) | (457,000) |  | (700,000) | (1,033,000)
Amortization of customer-relationship intangible assets | (2,877,000) | (3,665,000) |  | (8,426,000) | (9,153,000)
Goodwill impairment |  |  |  |  | (17,674,000)
Restructuring costs |  |  |  |  | (5,714,000)
Gain on disposition of businesses, net |  | 14,104,000 |  |  | 13,763,000
Crawford Loss Adjusting |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 123,965,000 | 110,929,000 |  | 352,458,000 | 327,095,000
Crawford Loss Adjusting | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Total segment operating earnings | 7,063,000 | 14,139,000 |  | 18,124,000 | 24,854,000
Crawford TPA Solutions |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 100,221,000 | 88,908,000 |  | 298,840,000 | 275,573,000
Crawford TPA Solutions | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Total segment operating earnings | 5,034,000 | 4,288,000 |  | 14,465,000 | 13,708,000
Crawford Platform Solutions |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 64,314,000 | 53,287,000 |  | 157,840,000 | 122,403,000
Crawford Platform Solutions | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Total segment operating earnings | 10,968,000 | 10,655,000 |  | 25,937,000 | 20,939,000
Service |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 288,500,000 | 253,124,000 |  | 809,138,000 | 725,071,000
Service | Crawford Loss Adjusting | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 123,965,000 | 110,929,000 |  | 352,458,000 | 327,095,000
Service | Crawford TPA Solutions |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 100,221,000 | 88,908,000 |  | 298,840,000 | 275,573,000
Service | Crawford TPA Solutions | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 100,221,000 | 88,908,000 |  | 298,840,000 | 275,573,000
Service | Crawford Platform Solutions |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 64,314,000 | 53,287,000 |  | 157,840,000 | 122,403,000
Service | Crawford Platform Solutions | Operating Segments |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | 64,314,000 | 53,287,000 |  | 157,840,000 | 122,403,000
Reimbursements |  |  |  |  |
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated |  |  |  |  |
Revenues | $ 9,062,000 | $ 8,545,000 |  | $ 27,124,000 | $ 25,519,000

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