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Segment Information (Tables) | 9 Months Ended
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Sep. 30, 2021
Segment Reporting [Abstract] |
Reconciliation of Operating Profit from Segments to Consolidated | Financial information for the three and nine months ended September 30, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2021 |  |  | September 30, 2020 |  |  | September 30, 2021 |  |  | September 30, 2020 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 123,965 |  |  | $ | 110,929 |  |  | $ | 352,458 |  |  | $ | 327,095 |
Crawford TPA Solutions |  |  | 100,221 |  |  |  | 88,908 |  |  |  | 298,840 |  |  |  | 275,573 |
Crawford Platform Solutions |  |  | 64,314 |  |  |  | 53,287 |  |  |  | 157,840 |  |  |  | 122,403 |
Total segment revenues before reimbursements |  |  | 288,500 |  |  |  | 253,124 |  |  |  | 809,138 |  |  |  | 725,071 |
Reimbursements |  |  | 9,062 |  |  |  | 8,545 |  |  |  | 27,124 |  |  |  | 25,519 |
Total revenues |  | $ | 297,562 |  |  | $ | 261,669 |  |  | $ | 836,262 |  |  | $ | 750,590 |
Segment Operating Earnings |  |  |  |  |  |  |  |  |  |  |  |
Crawford Loss Adjusting |  | $ | 7,063 |  |  | $ | 14,139 |  |  | $ | 18,124 |  |  | $ | 24,854 |
Crawford TPA Solutions |  |  | 5,034 |  |  |  | 4,288 |  |  |  | 14,465 |  |  |  | 13,708 |
Crawford Platform Solutions |  |  | 10,968 |  |  |  | 10,655 |  |  |  | 25,937 |  |  |  | 20,939 |
Total segment operating earnings |  |  | 23,065 |  |  |  | 29,082 |  |  |  | 58,526 |  |  |  | 59,501 |
(Deduct) Add: |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (2,266 | ) |  |  | (1,027 | ) |  |  | (5,081 | ) |  |  | (6,189 | )
Net corporate interest expense |  |  | (1,648 | ) |  |  | (1,599 | ) |  |  | (4,443 | ) |  |  | (6,275 | )
Stock option expense |  |  | (296 | ) |  |  | (457 | ) |  |  | (700 | ) |  |  | (1,033 | )
Amortization of customer-relationship intangible assets |  |  | (2,877 | ) |  |  | (3,665 | ) |  |  | (8,426 | ) |  |  | (9,153 | )
Goodwill impairment |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (17,674 | )
Restructuring costs |  |  | — |  |  |  | — |  |  |  | — |  |  |  | (5,714 | )
Gain on disposition of business, net |  |  | — |  |  |  | 14,104 |  |  |  | — |  |  |  | 13,763 |
Income before income taxes |  | $ | 15,978 |  |  | $ | 36,438 |  |  | $ | 39,876 |  |  | $ | 27,226 |
Schedule of Revenues By Major Service Line | Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.
|  | Three Months Ended |  | Nine Months Ended
(in thousands) |  | September 30, 2021 |  | September 30, 2020 |  | September 30, 2021 |  | September 30, 2020
Crawford TPA Solutions |  |  |  |  |  |  |  |
Claims Management Services |  | $62,743 |  | $53,315 |  | $186,886 |  | $163,336
Medical Management Services |  | 37,478 |  | 35,593 |  | 111,954 |  | 112,237
Total Revenues before Reimbursements--Crawford TPA Solutions |  | $100,221 |  | $88,908 |  | $298,840 |  | $275,573
Crawford Platform Solutions |  |  |  |  |  |  |  |
Contractor Connection |  | $23,621 |  | $23,542 |  | $69,046 |  | $63,328
Network Business |  | 40,693 |  | 29,745 |  | 88,794 |  | 59,075
Total Revenues before Reimbursements--Crawford Platform Solutions |  | $64,314 |  | $53,287 |  | $157,840 |  | $122,403

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