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Revenue Recognition (Tables)

9 Months Ended

Sep. 30, 2021

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue

The following table presents Crawford Loss Adjusting revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2021 and 2020:

		Three Months Ended								Nine Months Ended
(in thousands)		September 30, 2021				September 30, 2020				September 30, 2021				September 30, 2020
U.S.		$	43,277			$	34,438			$	113,999			$	95,973
U.K.			27,140				24,568				78,385				77,603
Australia			18,907				18,855				55,127				51,590
Canada			13,537				13,797				40,030				42,668
Europe			12,876				11,631				39,525				36,137
Rest of World			8,228				7,640				25,392				23,124
Total Crawford Loss Adjusting Revenues before Reimbursements		$	123,965			$	110,929			$	352,458			$	327,095

The following tables present Crawford TPA Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:

		Three Months Ended September 30, 2021												Three Months Ended September 30, 2020
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	38,326			$	37,478			$	75,804			$	35,133			$	35,593			$	70,726
U.K.			6,063				—				6,063				4,145				—				4,145
Canada			4,351				—				4,351				5,489				—				5,489
Europe and Rest of World			14,003				—				14,003				8,548				—				8,548
Total Crawford TPA Solutions Revenues before Reimbursements		$	62,743			$	37,478			$	100,221			$	53,315			$	35,593			$	88,908

		Nine Months Ended September 30, 2021												Nine Months Ended September 30, 2020
(in thousands)		Claims Management Services				Medical Management Services				Total				Claims Management Services				Medical Management Services				Total
U.S.		$	114,028			$	111,954			$	225,982			$	105,755			$	112,237			$	217,992
U.K.			16,512				—				16,512				12,385				—				12,385
Canada			14,163				—				14,163				17,521				—				17,521
Europe and Rest of World			42,183				—				42,183				27,675				—				27,675
Total Crawford TPA Solutions Revenues before Reimbursements		$	186,886			$	111,954			$	298,840			$	163,336			$	112,237			$	275,573

The following table presents Crawford Platform Solutions revenues before reimbursements disaggregated by service line and geography for the three and nine months ended September 30, 2021 and 2020:

		Three Months Ended September 30, 2021												Three Months Ended September 30, 2020
(in thousands)		Contractor Connection				Network Business				Total				Contractor Connection				Network Business				Total
U.S.		$	18,591			$	37,882			$	56,473			$	20,076			$	27,480			$	47,556
U.K.			2,561				—				2,561				1,338				16				1,354
Canada			1,960				1,190				3,150				1,786				1,194				2,980
Europe and Rest of World			509				1,621				2,130				342				1,055				1,397
Total Crawford Platform Solutions Revenues before Reimbursements		$	23,621			$	40,693			$	64,314			$	23,542			$	29,745			$	53,287

		Nine Months Ended September 30, 2021												Nine Months Ended September 30, 2020
(in thousands)		Contractor Connection				Network Business				Total				Contractor Connection				Network Business				Total
U.S.		$	54,644			$	82,045			$	136,689			$	53,271			$	51,819			$	105,090
U.K.			7,352				18				7,370				4,984				37				5,021
Canada			5,669				2,747				8,416				4,398				3,752				8,150
Europe and Rest of World			1,381				3,984				5,365				675				3,467				4,142
Total Crawford Platform Solutions Revenues before Reimbursements		$	69,046			$	88,794			$	157,840			$	63,328			$	59,075			$	122,403

Schedule of Customer Contract Liabilities

The table below presents the deferred revenues balance as of January 1, 2021 and the significant activity affecting deferred revenues during the nine months ended September 30, 2021:

(In Thousands)
Customer Contract Liabilities		Deferred Revenue
Balance at January 1, 2021		$	51,369
Quarterly additions			19,303
Revenue recognized from the prior periods			(12,603	)
Revenue recognized from current quarter additions			(4,551	)
Deferred revenue from acquisition			659
Balance as of March 31, 2021		$	54,177
Quarterly additions			19,501
Revenue recognized from the prior periods			(13,605	)
Revenue recognized from current quarter additions			(4,639	)
Other adjustments			(3,146	)
Balance as of June 30, 2021		$	52,288
Quarterly additions			19,444
Revenue recognized from the prior periods			(12,404	)
Revenue recognized from current quarter additions			(4,748	)
Balance as of September 30, 2021		$	54,580

X

- Definition

Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130551-203045

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X

- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=123351226&loc=SL49130545-203045

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- References

No definition available.

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