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Segment Information (Tables)

9 Months Ended

Sep. 30, 2021

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three and nine months ended September 30, 2021 and 2020 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended								Nine Months Ended
(in thousands)		September 30, 2021				September 30, 2020				September 30, 2021				September 30, 2020
Revenues:
Crawford Loss Adjusting		$	123,965			$	110,929			$	352,458			$	327,095
Crawford TPA Solutions			100,221				88,908				298,840				275,573
Crawford Platform Solutions			64,314				53,287				157,840				122,403
Total segment revenues before reimbursements			288,500				253,124				809,138				725,071
Reimbursements			9,062				8,545				27,124				25,519
Total revenues		$	297,562			$	261,669			$	836,262			$	750,590
Segment Operating Earnings
Crawford Loss Adjusting		$	7,063			$	14,139			$	18,124			$	24,854
Crawford TPA Solutions			5,034				4,288				14,465				13,708
Crawford Platform Solutions			10,968				10,655				25,937				20,939
Total segment operating earnings			23,065				29,082				58,526				59,501
(Deduct) Add:
Unallocated corporate and shared costs, net			(2,266	)			(1,027	)			(5,081	)			(6,189	)
Net corporate interest expense			(1,648	)			(1,599	)			(4,443	)			(6,275	)
Stock option expense			(296	)			(457	)			(700	)			(1,033	)
Amortization of customer-relationship intangible assets			(2,877	)			(3,665	)			(8,426	)			(9,153	)
Goodwill impairment			—				—				—				(17,674	)
Restructuring costs			—				—				—				(5,714	)
Gain on disposition of business, net			—				14,104				—				13,763
Income before income taxes		$	15,978			$	36,438			$	39,876			$	27,226

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the Crawford TPA Solutions segment, which operates under the Broadspire brand globally, and the Crawford Platform Solutions segment are shown in the following table. The Company considers all Crawford Loss Adjusting revenues to be derived from one service line.

		Three Months Ended				Nine Months Ended
(in thousands)		September 30, 2021		September 30, 2020		September 30, 2021		September 30, 2020
Crawford TPA Solutions
Claims Management Services		$62,743		$53,315		$186,886		$163,336
Medical Management Services		37,478		35,593		111,954		112,237
Total Revenues before Reimbursements--Crawford TPA Solutions		$100,221		$88,908		$298,840		$275,573
Crawford Platform Solutions
Contractor Connection		$23,621		$23,542		$69,046		$63,328
Network Business		40,693		29,745		88,794		59,075
Total Revenues before Reimbursements--Crawford Platform Solutions		$64,314		$53,287		$157,840		$122,403

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

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-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
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