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Condensed Consolidated Statements of Shareholders' Investment Unaudited - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2021
Jun. 30, 2021
Mar. 31, 2021
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Sep. 30, 2021
Sep. 30, 2020
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance $ 215,554 $ 202,558 $ 186,928 [1] $ 149,620 $ 143,801 $ 162,567 $ 186,928 [1] $ 162,567
Net income (loss) 11,112 11,803 6,034 24,709 6,379 (11,279)    
Other comprehensive income (loss) (3,621) 4,061 12,576 13,881 (1,336) (1,544) 13,016 11,001
Cash dividends paid (3,183) (3,196) (3,198) (2,323) (1,591) (3,268)    
Stock-based compensation 2,001 1,954 1,609 734 1,118 880    
Repurchases of common stock (3,077) (1,809) (1,190)     (2,666)    
Shares issued in connection with stock-based compensation plans, net 1,119 289 6 801   10    
Decrease in value of noncontrolling interest due to acquisitions   (106)   (5,136) 1,249 (292)    
Dividends paid to noncontrolling interests (198)   (207)          
Ending balance 219,707 215,554 202,558 182,286 149,620 143,801 219,707 182,286
Adoption of Topic 326                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance         (607)      
Ending balance           $ (607)    
Accounting Standards Update [Extensible List]           us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class A Non-Voting                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance 30,723 30,850 30,847 30,523 30,519 $ 30,610 30,847 30,610
Repurchases of common stock (275) (166) (90)     (155)    
Shares issued in connection with stock-based compensation plans, net 165 39 93 122 4 64    
Ending balance 30,613 30,723 30,850 30,645 30,523 30,519 30,613 30,645
Common Stock | Class B Voting                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance 22,429 22,451 22,510 22,510 22,510 22,671 22,510 22,671
Repurchases of common stock (30) (22) (59)     (161)    
Ending balance 22,399 22,429 22,451 22,510 22,510 22,510 22,399 22,510
Additional Paid-In Capital                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance 70,813 68,715 67,193 65,063 63,949 63,392 67,193 63,392
Stock-based compensation 2,001 1,954 1,609 734 1,118 880    
Repurchases of common stock   0 0          
Shares issued in connection with stock-based compensation plans, net 954 250 (87) 679 (4) (54)    
Decrease in value of noncontrolling interest due to acquisitions   (106)   (137)   (269)    
Ending balance 73,768 70,813 68,715 66,339 65,063 63,949 73,768 66,339
Retained Earnings                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance 274,033 267,070 265,245 236,234 231,927 249,551 265,245 249,551
Net income (loss) 11,195 11,780 6,064 24,397 5,898 (11,399)    
Cash dividends paid (3,183) (3,196) (3,198) (2,127) (1,591) (3,268)    
Stock-based compensation   0 0     0    
Repurchases of common stock (2,772) (1,621) (1,041)     (2,350)    
Ending balance 279,273 274,033 267,070 258,504 236,234 231,927 279,273 258,504
Retained Earnings | Adoption of Topic 326                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance         (607)      
Ending balance           (607)    
AOCL attributable to shareholders of Crawford & Company                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance (182,235) (186,266) (198,856) (208,835) (207,876) (206,907) (198,856) (206,907)
Other comprehensive income (loss) (3,422) 4,031 12,590 13,946 (959) (1,545)    
Decrease in value of noncontrolling interest due to acquisitions       (113)   576    
Ending balance (185,657) (182,235) (186,266) (195,002) (208,835) (207,876) (185,657) (195,002)
Shareholders' Investment Attributable to Shareholders of Crawford & Company                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance 215,763 202,820 186,939 145,495 141,029 159,317 186,939 159,317
Net income (loss) 11,195 11,780 6,064 24,397 5,898 (11,399)    
Other comprehensive income (loss) (3,422) 4,031 12,590 13,946 (959) (1,545)    
Cash dividends paid (3,183) (3,196) (3,198) (2,127) (1,591) (3,268)    
Stock-based compensation 2,001 1,954 1,609 734 1,118 880    
Repurchases of common stock (3,077) (1,809) (1,190)     (2,666)    
Shares issued in connection with stock-based compensation plans, net 1,119 289 6 801   10    
Decrease in value of noncontrolling interest due to acquisitions   (106)   (250)   307    
Ending balance 220,396 215,763 202,820 182,996 145,495 141,029 220,396 182,996
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance         (607)      
Ending balance           (607)    
Noncontrolling Interests                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Beginning balance (209) (262) (11) 4,125 2,772 3,250 (11) 3,250
Net income (loss) (83) 23 (30) 312 481 120    
Other comprehensive income (loss) (199) 30 (14) (65) (377) 1    
Cash dividends paid       (196)        
Decrease in value of noncontrolling interest due to acquisitions       (4,886) 1,249 (599)    
Dividends paid to noncontrolling interests (198)   (207)          
Ending balance $ (689) $ (209) $ (262) $ (710) $ 4,125 $ 2,772 $ (689) $ (710)
[1] Derived from the audited Consolidated Balance Sheet