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Goodwill and Intangible Assets (Tables) | 12 Months Ended
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Dec. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract] |
Schedule of Goodwill | The following table shows the changes in the carrying amount of goodwill for the years ended December 31, 2021 and 2020:
|  | Loss Adjusting |  |  | Crawford TPA Solutions |  |  | Platform Solutions |  |  | Total |
|  | (In thousands) |
Balance at December 31, 2019: |  |  |  |  |  |  |  |  |  |  |  |
Goodwill |  | $ | 86,025 |  |  | $ | 168,734 |  |  | $ | 44,381 |  |  | $ | 299,140 |
Accumulated impairment losses |  |  | (50,587 | ) |  |  | (159,424 | ) |  |  | (8,487 | ) |  |  | (218,498 | )
Net goodwill |  |  | 35,438 |  |  |  | 9,310 |  |  |  | 35,894 |  |  |  | 80,642 |
2020 Activity: |  |  |  |  |  |  |  |  |  |  |  |
Goodwill of acquired businesses |  |  | 2,644 |  |  |  | 2,857 |  |  |  | — |  |  |  | 5,501 |
Impairment of goodwill |  |  | (17,674 | ) |  |  | — |  |  |  | — |  |  |  | (17,674 | )
Goodwill of disposed business |  |  | (1,990 | ) |  |  | — |  |  |  | — |  |  |  | (1,990 | )
Foreign currency effects |  |  | 79 |  |  |  | 12 |  |  |  | (33 | ) |  |  | 58 |
Balance at December 31, 2020: |  |  |  |  |  |  |  |  |  |  |  |
Goodwill |  |  | 86,758 |  |  |  | 171,603 |  |  |  | 44,348 |  |  |  | 302,709 |
Accumulated impairment losses |  |  | (68,261 | ) |  |  | (159,424 | ) |  |  | (8,487 | ) |  |  | (236,172 | )
Net goodwill |  |  | 18,497 |  |  |  | 12,179 |  |  |  | 35,861 |  |  |  | 66,537 |
2021 Activity: |  |  |  |  |  |  |  |  |  |  |  |
Goodwill of acquired businesses |  |  | 14,371 |  |  |  | 6,244 |  |  |  | 26,195 |  |  |  | 46,810 |
Adjustments to prior acquisitions |  |  | 1,074 |  |  |  | 1,163 |  |  |  | — |  |  |  | 2,237 |
Foreign currency effects |  |  | 358 |  |  |  | 452 |  |  |  | 132 |  |  |  | 942 |
Balance at December 31, 2021: |  |  |  |  |  |  |  |  |  |  |  |
Goodwill |  |  | 102,561 |  |  |  | 179,462 |  |  |  | 70,675 |  |  |  | 352,698 |
Accumulated impairment losses |  |  | (68,261 | ) |  |  | (159,424 | ) |  |  | (8,487 | ) |  |  | (236,172 | )
Net goodwill |  | $ | 34,300 |  |  | $ | 20,038 |  |  | $ | 62,188 |  |  | $ | 116,526 |
Schedule of Finite-Lived Intangible Assets | The following is a summary of finite-lived intangible assets acquired through business acquisitions as of December 31, 2021 and 2020:
|  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Carrying Value |  |  | Weighted- Average Amortization Period
|  | (In thousands, except years) |  |  |
December 31, 2021: |  |  |  |  |  |  |  |  |  |  |
Customer relationships |  | $ | 160,652 |  |  | $ | (111,241 | ) |  | $ | 49,411 |  |  | 9.3 years
Technology-based |  |  | 22,293 |  |  |  | (11,547 | ) |  |  | 10,746 |  |  | 6.4 years
Trade name |  |  | 6,393 |  |  |  | (2,169 | ) |  |  | 4,224 |  |  | 7.0 years
Other |  |  | 7,944 |  |  |  | (5,706 | ) |  |  | 2,238 |  |  | 4.6 years
Total |  | $ | 197,283 |  |  | $ | (130,663 | ) |  | $ | 66,619 |  |  | 8.2 years
December 31, 2020: |  |  |  |  |  |  |  |  |  |  |
Customer relationships |  | $ | 131,948 |  |  | $ | (101,319 | ) |  | $ | 30,629 |  |  | 3.3 years
Technology-based |  |  | 18,183 |  |  |  | (10,174 | ) |  |  | 8,009 |  |  | 6.5 years
Trade name |  |  | 3,123 |  |  |  | (1,737 | ) |  |  | 1,386 |  |  | 6.0 years
Other |  |  | 5,794 |  |  |  | (5,489 | ) |  |  | 305 |  |  | 10.1 years
Total |  | $ | 159,048 |  |  | $ | (118,719 | ) |  | $ | 40,329 |  |  | 6.7 years
Schedule of Finite-lived Intangible Assets, Future Amortization Expense | At December 31, 2021, annual estimated aggregate amortization expense for intangible assets subject to amortization for the next five years is as follows:
|  | Annual Amortization Expense |
Year Ending December 31, |  | (In thousands) |
2022 |  | $ | 8,224 |
2023 |  |  | 7,874 |
2024 |  |  | 7,715 |
2025 |  |  | 7,438 |
2026 |  |  | 7,146 |
Schedule of Indefinite-Lived Intangible Assets | The following is a summary of indefinite-lived intangible assets at December 31, 2021 and 2020:
|  | Gross Carrying Amount |  |  | Accumulated Impairments |  |  | Net Carrying Value |
|  | (In thousands) |
December 31, 2021: |  |  |  |  |  |  |  |  |
Trade names |  | $ | 32,608 |  |  | $ | (1,656 | ) |  | $ | 30,952 |
December 31, 2020: |  |  |  |  |  |  |  |  |
Trade names |  | $ | 32,503 |  |  | $ | (1,656 | ) |  | $ | 30,847 |

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