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Consolidated Statements of Shareholders' Investment - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 186,928 $ 162,567 $ 175,446
Net income (loss) [1] 30,548 29,333 12,717
Other comprehensive income (loss) 18,407 7,274 [1] 8,858
Cash dividends paid (12,663) (9,645) (13,171)
Stock-based compensation 7,585 4,384 4,109
Repurchases of common stock (19,134) (2,666) (26,210)
Shares issued in connection with stock-based compensation plans, net 237 335 1,276
Decrease in value of noncontrolling interest due to acquisition (106) (101)  
Increase in value of noncontrolling interest due to disposition   3,750  
Dividends paid to noncontrolling interests (405) (196) (458)
Ending balance 211,397 186,928 162,567
Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ (607)    
Ending balance   (607)  
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class A Non-Voting      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 30,847 30,610 30,927
Repurchases of common stock (531) (155) (1,103)
Shares issued in connection with stock-based compensation plans, net 680 392 786
Increase in value of noncontrolling interest due to disposition   0  
Ending balance $ 30,996 30,847 30,610
Common Stock | Class A Non-Voting | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Common Stock | Class B Voting      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 22,510 22,671 24,408
Repurchases of common stock (1,698) (161) (1,737)
Increase in value of noncontrolling interest due to disposition   0  
Ending balance $ 20,812 22,510 22,671
Common Stock | Class B Voting | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Additional Paid-In Capital      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 67,193 63,392 58,793
Stock-based compensation 7,585 4,384 4,109
Repurchases of common stock   0  
Shares issued in connection with stock-based compensation plans, net (443) (57) 490
Decrease in value of noncontrolling interest due to acquisition (106) (526) 0
Increase in value of noncontrolling interest due to disposition   0  
Ending balance $ 74,229 67,193 63,392
Additional Paid-In Capital | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Retained Earnings      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 265,245 249,551 273,607
Net income (loss) [1] 30,692 28,296 12,485
Cash dividends paid (12,663) (9,645) (13,171)
Repurchases of common stock (16,905) (2,350) (23,370)
Shares issued in connection with stock-based compensation plans, net     0
Increase in value of noncontrolling interest due to disposition   0  
Ending balance 266,369 265,245 249,551
Retained Earnings | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ (607)    
Ending balance   (607)  
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
AOCL attributable to shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ (198,856) (206,907) (216,447)
Other comprehensive income (loss) 18,415 7,588 9,540
Decrease in value of noncontrolling interest due to acquisition   576  
Increase in value of noncontrolling interest due to disposition   (113)  
Ending balance $ (180,441) (198,856) (206,907)
AOCL attributable to shareholders of Crawford & Company | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Shareholders' Investment Attributable to Shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 186,939 159,317 171,288
Net income (loss) [1] 30,692 28,296 12,485
Other comprehensive income (loss) 18,415 7,588 9,540
Cash dividends paid (12,663) (9,645) (13,171)
Stock-based compensation 7,585 4,384 4,109
Repurchases of common stock (19,134) (2,666) (26,210)
Shares issued in connection with stock-based compensation plans, net 237 335 1,276
Decrease in value of noncontrolling interest due to acquisition (106) 50 0
Increase in value of noncontrolling interest due to disposition   (113)  
Ending balance 211,965 186,939 159,317
Shareholders' Investment Attributable to Shareholders of Crawford & Company | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ (607)    
Ending balance   (607)  
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
Noncontrolling Interests      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ (11) 3,250 4,158
Net income (loss) [1] (144) 1,037 232
Other comprehensive income (loss) (8) (314) (682)
Decrease in value of noncontrolling interest due to acquisition   (151)  
Increase in value of noncontrolling interest due to disposition   (3,637)  
Dividends paid to noncontrolling interests (405) (196) (458)
Ending balance $ (568) $ (11) $ 3,250
Noncontrolling Interests | Adoption of Topic 326      
Increase Decrease In Stockholders Equity [Roll Forward]      
Accounting Standards Update Extensible List us-gaap:AccountingStandardsUpdate201613Member    
[1] The total net income presented in the consolidated statement of shareholders' investment for the years ended December 31, 2019 and December 31, 2020 excludes $3,191 and $2,258 respectively, in net loss attributable to the redeemable noncontrolling interests.