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Segment and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2021

Segment Reporting [Abstract]

Schedule of Segment Reporting Information

Financial information as of and for the years ended December 31, 2021, 2020, and 2019 related to the Company's reportable segments is presented below.

		Crawford Loss Adjusting				Crawford TPA Solutions				Crawford Platform Solutions				Total
		(In thousands)
2021
Revenues before reimbursements		$	475,587			$	397,964			$	228,481			$	1,102,032
Segment operating earnings			22,990				17,567				36,334				76,891
Depreciation and amortization (1)			2,884				7,966				3,793				14,643
Assets (2)			246,360				97,282				123,635				467,277
2020
Revenues before reimbursements		$	438,491			$	371,392			$	172,609			$	982,492
Segment operating earnings			41,104				20,507				27,650				89,261
Depreciation and amortization (1)			2,405				9,451				2,647				14,503
Assets (2)			197,918				94,771				71,612				364,301
2019
Revenues before reimbursements		$	457,484			$	397,626			$	150,692			$	1,005,802
Segment operating earnings			30,125				28,506				26,677				85,308
Depreciation and amortization (1)			3,405				10,267				2,576				16,248
Assets (2)			232,172				89,333				66,331				387,836

(1) Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.

(2) Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues, at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.

Revenues by geographic region and major service line for the Crawford Loss Adjusting, Crawford TPA Solutions and Crawford Platform Solutions segments are shown in Note 2, "Revenue Recognition."

Reconciliation Of Capital Expenditures From Segments To Consolidated [Table Text Block]

Capital expenditures for the years ended December 31, 2021, 2020, and 2019 are shown in the following table:

Year Ended December 31,		2021				2020				2019
		(In thousands)
Crawford Loss Adjusting		$	3,598			$	1,229			$	1,625
Crawford TPA Solutions			8,765				6,982				4,331
Crawford Platform Solutions			3,681				12,099				2,746
Corporate			14,910				17,070				12,422
Total capital expenditures		$	30,954			$	37,380			$	21,124

Reconciliation of Revenues from Segments to Consolidated

The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2021, 2020, and 2019 was as follows:

Year Ended December 31,		2021				2020				2019
		(In thousands)
Segments' revenues before reimbursements		$	1,102,032			$	982,492			$	1,005,802
Reimbursements			37,199				33,703				41,825
Total consolidated revenues		$	1,139,231			$	1,016,195			$	1,047,627

Reconciliation of Segment Operating Earnings from Segments to Consolidated

The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2021, 2020, and 2019 were as follows:

Year Ended December 31,		2021				2020				2019
		(In thousands)
Operating earnings of all reportable segments		$	76,891			$	89,261			$	85,308
Unallocated corporate and shared costs and credits			(14,386	)			(17,431	)			(7,699	)
Net corporate interest expense			(6,559	)			(7,923	)			(10,774	)
Stock option expense			(1,053	)			(1,122	)			(1,885	)
Amortization of acquisition-related intangible assets			(11,029	)			(11,653	)			(11,277	)
Goodwill and intangible asset impairment charges			—				(17,674	)			(17,484	)
Arbitration and claim settlements			—				—				(12,552	)
Restructuring and other costs, net			—				(8,133	)			—
Gain on disposition of businesses, net			—				13,763				—
Income before income taxes		$	43,864			$	39,088			$	23,637

Reconciliation of Assets from Segment to Consolidated

The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at 2021 and 2020 are presented in the following table:

December 31,		2021				2020
		(In thousands)
Assets of reportable segments		$	467,277			$	364,301
Corporate assets:
Cash and cash equivalents			53,228				44,656
Income taxes receivable			4,936				1,269
Prepaid expenses and other current assets			34,576				29,490
Net property and equipment			33,721				36,402
Operating lease right-of-use asset, net			99,369				109,315
Capitalized software costs, net			75,802				71,021
Deferred income tax assets			21,266				25,595
Other noncurrent assets			62,464				70,935
Total corporate assets			385,362				388,683
Total assets		$	852,639			$	752,984

Schedule of Disclosure on Geographic Areas, Revenue and Long-Lived Assets in Individual Foreign Countries by Country

Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consist of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.

		U.S.				U.K.				Canada				All Other International				Total Company
		(In thousands)
2021
Revenues before reimbursements		$	658,785			$	134,663			$	84,945			$	223,639			$	1,102,032
Long-lived assets			145,061				15,923				19,579				28,329				208,892
2020
Revenues before reimbursements			570,820				128,674				89,162				193,836				982,492
Long-lived assets			151,906				20,290				14,404				30,138				216,738
2019
Revenues before reimbursements			569,205				126,337				114,438				195,822				1,005,802
Long-lived assets			140,560				20,749				17,999				20,916				200,224

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