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Segment and Geographic Information
 12 Months Ended
Dec. 31, 2021
Segment Reporting [Abstract]  
Segment and Geographic Information

13. Segment and Geographic Information

In connection with the realignment of operating segment manager responsibilities in January 2021, the Company has realigned its operating segments by moving to a global service line reporting structure consisting of Loss Adjusting, TPA: Broadspire and Platform Solutions. The Company's revised reportable segments are comprised of the following:

•
Loss Adjusting, which services the global property and casualty market. This is comprised of the previously reported Crawford Claims Solutions segment, excluding Networks (as defined below) and Crawford Legal Services, and the Global Technical Services service line previously reported within Crawford Specialty Solutions.
•
TPA: Broadspire, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers worldwide. This is comprised of the previously reported Broadspire segment and the Crawford Legal Services service line previously reported within the Crawford Claims Solutions segment.
•
Platform Solutions, which consists of Contractor Connection and Networks service lines. This is comprised of the previously reported Contractor Connection service line within Crawford Specialty Solutions and the Networks service line, which includes Catastrophe operations, WeGoLook, and certain international network businesses previously reported within the Crawford Claims Solutions segment.

The prior periods have been restated to reflect the change in reportable segments.

The Crawford Loss Adjusting and Crawford TPA Solutions reportable segments represent the aggregation of certain geographic operating segments within those service lines.

The Company's three reportable segments represent components of the business for which separate financial information is available, and which is evaluated regularly by the CODM. The segments, organized based upon the nature of services, are: Crawford Loss Adjusting, which primarily serves the global property and casualty insurance company markets; Crawford TPA Solutions, which serves the global casualty, disability and self-insurance marketplace; and Crawford Platform Solutions which serves the global property and casualty insurance company markets. Intersegment sales are recorded at cost and are not material.

Operating earnings is the primary financial performance measure used by the Company's senior management and the CODM to evaluate the financial performance of the Company's three reportable segments and make resource allocation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represent segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain on disposition of business line, arbitration and claim settlements, income taxes, and net income or loss attributable to noncontrolling interests and redeemable noncontrolling interests.

Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its three reportable segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process.

In the normal course of its business, the Company sometimes pays for certain out-of-pocket expenses that are thereafter reimbursed by its clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in the Company's consolidated results of operations. However, in evaluating segment results, Company management excludes these reimbursements and related expenses from segment results, as they offset each other.

Financial information as of and for the years ended December 31, 2021, 2020, and 2019 related to the Company's reportable segments is presented below.

 

 

 

Crawford
Loss Adjusting

 

 

Crawford
TPA
Solutions

 

 

Crawford
Platform
Solutions

 

 

Total

 

 

 

(In thousands)

 

2021

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

$

475,587

 

 

$

397,964

 

 

$

228,481

 

 

$

1,102,032

 

Segment operating earnings

 

 

22,990

 

 

 

17,567

 

 

 

36,334

 

 

 

76,891

 

Depreciation and amortization (1)

 

 

2,884

 

 

 

7,966

 

 

 

3,793

 

 

 

14,643

 

Assets (2)

 

 

246,360

 

 

 

97,282

 

 

 

123,635

 

 

 

467,277

 

2020

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

$

438,491

 

 

$

371,392

 

 

$

172,609

 

 

$

982,492

 

Segment operating earnings

 

 

41,104

 

 

 

20,507

 

 

 

27,650

 

 

 

89,261

 

Depreciation and amortization (1)

 

 

2,405

 

 

 

9,451

 

 

 

2,647

 

 

 

14,503

 

Assets (2)

 

 

197,918

 

 

 

94,771

 

 

 

71,612

 

 

 

364,301

 

2019

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

$

457,484

 

 

$

397,626

 

 

$

150,692

 

 

$

1,005,802

 

Segment operating earnings

 

 

30,125

 

 

 

28,506

 

 

 

26,677

 

 

 

85,308

 

Depreciation and amortization (1)

 

 

3,405

 

 

 

10,267

 

 

 

2,576

 

 

 

16,248

 

Assets (2)

 

 

232,172

 

 

 

89,333

 

 

 

66,331

 

 

 

387,836

 

 

(1) Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.

(2) Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues, at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.

Revenues by geographic region and major service line for the Crawford Loss Adjusting, Crawford TPA Solutions and Crawford Platform Solutions segments are shown in Note 2, "Revenue Recognition."

Capital expenditures for the years ended December 31, 2021, 2020, and 2019 are shown in the following table:

 

Year Ended December 31,

 

2021

 

 

2020

 

 

2019

 

 

 

(In thousands)

 

Crawford Loss Adjusting

 

$

3,598

 

 

$

1,229

 

 

$

1,625

 

Crawford TPA Solutions

 

 

8,765

 

 

 

6,982

 

 

 

4,331

 

Crawford Platform Solutions

 

 

3,681

 

 

 

12,099

 

 

 

2,746

 

Corporate

 

 

14,910

 

 

 

17,070

 

 

 

12,422

 

Total capital expenditures

 

$

30,954

 

 

$

37,380

 

 

$

21,124

 

The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2021, 2020, and 2019 was as follows:

 

Year Ended December 31,

 

2021

 

 

2020

 

 

2019

 

 

 

(In thousands)

 

Segments' revenues before reimbursements

 

$

1,102,032

 

 

$

982,492

 

 

$

1,005,802

 

Reimbursements

 

 

37,199

 

 

 

33,703

 

 

 

41,825

 

Total consolidated revenues

 

$

1,139,231

 

 

$

1,016,195

 

 

$

1,047,627

 

The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2021, 2020, and 2019 were as follows:

 

Year Ended December 31,

 

2021

 

 

2020

 

 

2019

 

 

 

(In thousands)

 

Operating earnings of all reportable segments

 

$

76,891

 

 

$

89,261

 

 

$

85,308

 

Unallocated corporate and shared costs and credits

 

 

(14,386

)

 

 

(17,431

)

 

 

(7,699

)

Net corporate interest expense

 

 

(6,559

)

 

 

(7,923

)

 

 

(10,774

)

Stock option expense

 

 

(1,053

)

 

 

(1,122

)

 

 

(1,885

)

Amortization of acquisition-related intangible assets

 

 

(11,029

)

 

 

(11,653

)

 

 

(11,277

)

Goodwill and intangible asset impairment charges

 

 

—

 

 

 

(17,674

)

 

 

(17,484

)

Arbitration and claim settlements

 

 

—

 

 

 

—

 

 

 

(12,552

)

Restructuring and other costs, net

 

 

—

 

 

 

(8,133

)

 

 

—

 

Gain on disposition of businesses, net

 

 

—

 

 

 

13,763

 

 

 

—

 

Income before income taxes

 

$

43,864

 

 

$

39,088

 

 

$

23,637

 

The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at 2021 and 2020 are presented in the following table:

 

December 31,

 

2021

 

 

2020

 

 

 

(In thousands)

 

Assets of reportable segments

 

$

467,277

 

 

$

364,301

 

Corporate assets:

 

 

 

 

 

 

Cash and cash equivalents

 

 

53,228

 

 

 

44,656

 

Income taxes receivable

 

 

4,936

 

 

 

1,269

 

Prepaid expenses and other current assets

 

 

34,576

 

 

 

29,490

 

Net property and equipment

 

 

33,721

 

 

 

36,402

 

Operating lease right-of-use asset, net

 

 

99,369

 

 

 

109,315

 

Capitalized software costs, net

 

 

75,802

 

 

 

71,021

 

Deferred income tax assets

 

 

21,266

 

 

 

25,595

 

Other noncurrent assets

 

 

62,464

 

 

 

70,935

 

Total corporate assets

 

 

385,362

 

 

 

388,683

 

Total assets

 

$

852,639

 

 

$

752,984

 

 

Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consist of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.

 

 

 

U.S.

 

 

U.K.

 

 

Canada

 

 

All Other
International

 

 

Total
Company

 

 

 

(In thousands)

 

2021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

$

658,785

 

 

$

134,663

 

 

$

84,945

 

 

$

223,639

 

 

$

1,102,032

 

Long-lived assets

 

 

145,061

 

 

 

15,923

 

 

 

19,579

 

 

 

28,329

 

 

 

208,892

 

2020

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

 

570,820

 

 

 

128,674

 

 

 

89,162

 

 

 

193,836

 

 

 

982,492

 

Long-lived assets

 

 

151,906

 

 

 

20,290

 

 

 

14,404

 

 

 

30,138

 

 

 

216,738

 

2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revenues before reimbursements

 

 

569,205

 

 

 

126,337

 

 

 

114,438

 

 

 

195,822

 

 

 

1,005,802

 

Long-lived assets

 

 

140,560

 

 

 

20,749

 

 

 

17,999

 

 

 

20,916

 

 

 

200,224