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Segment Information (Tables)

6 Months Ended

Jun. 30, 2022

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three and six months ended June 30, 2022 and 2021 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2022				June 30, 2021				June 30, 2022				June 30, 2021
Revenues:
North America Loss Adjusting		$	65,775			$	56,212			$	130,213			$	112,510
International Operations			93,710				91,269				182,982				177,736
Broadspire			80,114				75,902				156,568				150,178
Platform Solutions			53,746				44,074				102,607				80,214
Total segment revenues before reimbursements			293,345				267,457				572,370				520,638
Reimbursements			10,306				9,088				19,070				18,062
Total revenues		$	303,651			$	276,545			$	591,440			$	538,700
Segment Operating Earnings (Loss)
North America Loss Adjusting		$	2,695			$	3,081			$	6,831			$	7,442
International Operations			(707	)			2,126				(3,774	)			1,453
Broadspire			7,667				6,570				14,101				13,304
Platform Solutions			4,596				9,091				12,633				13,109
Total segment operating earnings			14,251				20,868				29,791				35,308
Deduct:
Unallocated corporate and shared costs, net			(1,373	)			(1,248	)			(3,825	)			(2,662	)
Net corporate interest expense			(1,780	)			(1,213	)			(3,298	)			(2,795	)
Stock option expense			(130	)			(264	)			(336	)			(404	)
Amortization of customer-relationship intangible assets			(2,060	)			(2,750	)			(3,786	)			(5,549	)
Contingent earnout adjustments			(303	)			—				(2,359	)			—
Income before income taxes		$	8,605			$	15,393			$	16,187			$	23,898

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2022				June 30, 2021				June 30, 2022				June 30, 2021
International Operations
International Loss Adjusting		$	86,908			$	84,657			$	169,935			$	165,302
Crawford Legal Services			6,802				6,612				13,047				12,434
Total Revenues before Reimbursements--International Operations		$	93,710			$	91,269			$	182,982			$	177,736
Broadspire
Claims Management		$	40,426			$	37,551			$	79,977			$	75,702
Medical Management			39,688				38,351				76,591				74,476
Total Revenues before Reimbursements--Broadspire		$	80,114			$	75,902			$	156,568			$	150,178
Platform Solutions
Contractor Connection		$	17,396			$	19,534			$	32,659			$	36,051
Networks			32,505				24,540				60,031				44,163
Subrogation			3,845				—				9,917				—
Total Revenues before Reimbursements--Platform Solutions		$	53,746			$	44,074			$	102,607			$	80,214

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8924-108599

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-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
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-Paragraph 30
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