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Segment Information (Tables) | 9 Months Ended
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Sep. 30, 2022
Segment Reporting [Abstract] |
Reconciliation of Operating Profit from Segments to Consolidated | Financial information for the three and nine months ended September 30, 2022 and 2021 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2022 |  |  | September 30, 2021 |  |  | September 30, 2022 |  |  | September 30, 2021 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 66,822 |  |  | $ | 64,334 |  |  | $ | 197,035 |  |  | $ | 176,844 |
International Operations |  |  | 86,066 |  |  |  | 91,888 |  |  |  | 269,048 |  |  |  | 269,624 |
Broadspire |  |  | 78,381 |  |  |  | 75,804 |  |  |  | 234,949 |  |  |  | 225,982 |
Platform Solutions |  |  | 63,655 |  |  |  | 56,474 |  |  |  | 166,262 |  |  |  | 136,688 |
Total segment revenues before reimbursements |  |  | 294,924 |  |  |  | 288,500 |  |  |  | 867,294 |  |  |  | 809,138 |
Reimbursements |  |  | 11,493 |  |  |  | 9,062 |  |  |  | 30,564 |  |  |  | 27,124 |
Total revenues |  | $ | 306,417 |  |  | $ | 297,562 |  |  | $ | 897,858 |  |  | $ | 836,262 |
Segment Operating Earnings (Loss) |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 3,678 |  |  | $ | 4,362 |  |  | $ | 10,508 |  |  | $ | 11,804 |
International Operations |  |  | (3,849 | ) |  |  | 1,947 |  |  |  | (7,623 | ) |  |  | 3,400 |
Broadspire |  |  | 6,198 |  |  |  | 6,939 |  |  |  | 20,299 |  |  |  | 20,243 |
Platform Solutions |  |  | 10,080 |  |  |  | 9,724 |  |  |  | 22,714 |  |  |  | 22,833 |
Total segment operating earnings |  |  | 16,107 |  |  |  | 22,972 |  |  |  | 45,898 |  |  |  | 58,280 |
Deduct: |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (1,907 | ) |  |  | (2,173 | ) |  |  | (5,732 | ) |  |  | (4,835 | )
Net corporate interest expense |  |  | (2,903 | ) |  |  | (1,648 | ) |  |  | (6,201 | ) |  |  | (4,443 | )
Stock option expense |  |  | (142 | ) |  |  | (296 | ) |  |  | (478 | ) |  |  | (700 | )
Amortization of customer-relationship intangible assets |  |  | (1,998 | ) |  |  | (2,877 | ) |  |  | (5,784 | ) |  |  | (8,426 | )
Contingent earnout adjustments |  |  | (887 | ) |  |  | — |  |  |  | (3,246 | ) |  |  | — |
Goodwill impairment |  |  | (36,808 | ) |  |  | — |  |  |  | (36,808 | ) |  |  | — |
(Loss) income before income taxes |  | $ | (28,538 | ) |  | $ | 15,978 |  |  | $ | (12,351 | ) |  | $ | 39,876 |
Schedule of Revenues By Major Service Line | Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2022 |  |  | September 30, 2021 |  |  | September 30, 2022 |  |  | September 30, 2021 |
International Operations |  |  |  |  |  |  |  |  |  |  |  |
International Loss Adjusting |  | $ | 82,157 |  |  | $ | 84,653 |  |  | $ | 252,092 |  |  | $ | 249,955 |
Crawford Legal Services |  |  | 3,909 |  |  |  | 7,235 |  |  |  | 16,956 |  |  |  | 19,669 |
Total Revenues before Reimbursements--International Operations |  | $ | 86,066 |  |  | $ | 91,888 |  |  | $ | 269,048 |  |  | $ | 269,624 |
Broadspire |  |  |  |  |  |  |  |  |  |  |  |
Claims Management |  | $ | 40,275 |  |  | $ | 38,326 |  |  | $ | 120,252 |  |  | $ | 114,028 |
Medical Management |  |  | 38,106 |  |  |  | 37,478 |  |  |  | 114,697 |  |  |  | 111,954 |
Total Revenues before Reimbursements--Broadspire |  | $ | 78,381 |  |  | $ | 75,804 |  |  | $ | 234,949 |  |  | $ | 225,982 |
Platform Solutions |  |  |  |  |  |  |  |  |  |  |  |
Contractor Connection |  | $ | 17,453 |  |  | $ | 18,592 |  |  | $ | 50,112 |  |  | $ | 54,643 |
Networks |  |  | 40,809 |  |  |  | 37,882 |  |  |  | 100,840 |  |  |  | 82,045 |
Subrogation |  |  | 5,393 |  |  |  | — |  |  |  | 15,310 |  |  |  | — |
Total Revenues before Reimbursements--Platform Solutions |  | $ | 63,655 |  |  | $ | 56,474 |  |  | $ | 166,262 |  |  | $ | 136,688 |

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