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Segment Information (Tables)

9 Months Ended

Sep. 30, 2022

Segment Reporting [Abstract]

Reconciliation of Operating Profit from Segments to Consolidated

Financial information for the three and nine months ended September 30, 2022 and 2021 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended								Nine Months Ended
(in thousands)		September 30, 2022				September 30, 2021				September 30, 2022				September 30, 2021
Revenues:
North America Loss Adjusting		$	66,822			$	64,334			$	197,035			$	176,844
International Operations			86,066				91,888				269,048				269,624
Broadspire			78,381				75,804				234,949				225,982
Platform Solutions			63,655				56,474				166,262				136,688
Total segment revenues before reimbursements			294,924				288,500				867,294				809,138
Reimbursements			11,493				9,062				30,564				27,124
Total revenues		$	306,417			$	297,562			$	897,858			$	836,262
Segment Operating Earnings (Loss)
North America Loss Adjusting		$	3,678			$	4,362			$	10,508			$	11,804
International Operations			(3,849	)			1,947				(7,623	)			3,400
Broadspire			6,198				6,939				20,299				20,243
Platform Solutions			10,080				9,724				22,714				22,833
Total segment operating earnings			16,107				22,972				45,898				58,280
Deduct:
Unallocated corporate and shared costs, net			(1,907	)			(2,173	)			(5,732	)			(4,835	)
Net corporate interest expense			(2,903	)			(1,648	)			(6,201	)			(4,443	)
Stock option expense			(142	)			(296	)			(478	)			(700	)
Amortization of customer-relationship intangible assets			(1,998	)			(2,877	)			(5,784	)			(8,426	)
Contingent earnout adjustments			(887	)			—				(3,246	)			—
Goodwill impairment			(36,808	)			—				(36,808	)			—
(Loss) income before income taxes		$	(28,538	)		$	15,978			$	(12,351	)		$	39,876

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.

		Three Months Ended								Nine Months Ended
(in thousands)		September 30, 2022				September 30, 2021				September 30, 2022				September 30, 2021
International Operations
International Loss Adjusting		$	82,157			$	84,653			$	252,092			$	249,955
Crawford Legal Services			3,909				7,235				16,956				19,669
Total Revenues before Reimbursements--International Operations		$	86,066			$	91,888			$	269,048			$	269,624
Broadspire
Claims Management		$	40,275			$	38,326			$	120,252			$	114,028
Medical Management			38,106				37,478				114,697				111,954
Total Revenues before Reimbursements--Broadspire		$	78,381			$	75,804			$	234,949			$	225,982
Platform Solutions
Contractor Connection		$	17,453			$	18,592			$	50,112			$	54,643
Networks			40,809				37,882				100,840				82,045
Subrogation			5,393				—				15,310				—
Total Revenues before Reimbursements--Platform Solutions		$	63,655			$	56,474			$	166,262			$	136,688

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8924-108599

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-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
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-Paragraph 30
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-URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8906-108599

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