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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Sep. 30, 2022
Sep. 30, 2021
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 306,417 $ 297,562 $ 897,858 $ 836,262
Net corporate interest expense (2,903) (1,648) (6,201) (4,443)
Contingent earnout adjustments     (3,246) 0
Goodwill impairment 36,808 0 36,808 0
(Loss) Income Before Income Taxes (28,538) 15,978 (12,351) 39,876
Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 16,107 22,972 45,898 58,280
Segment Reconciling Items        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Unallocated corporate and shared costs, net (1,907) (2,173) (5,732) (4,835)
Net corporate interest expense (2,903) (1,648) (6,201) (4,443)
Stock option expense (142) (296) (478) (700)
Amortization of customer-relationship intangible assets (1,998) (2,877) (5,784) (8,426)
Contingent earnout adjustments (887) 0 (3,246) 0
Goodwill impairment (36,808) 0 (36,808) 0
North America Loss Adjusting        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 66,822 64,334 197,035 176,844
North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 3,678 4,362 10,508 11,804
International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 86,066 91,888 269,048 269,624
International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings (3,849) 1,947 (7,623) 3,400
Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 78,381 75,804 234,949 225,982
Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 6,198 6,939 20,299 20,243
Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 63,655 56,474 166,262 136,688
Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 10,080 9,724 22,714 22,833
Service        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 294,924 288,500 867,294 809,138
Service | North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 66,822 64,334 197,035 176,844
Service | International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 86,066 91,888 269,048 269,624
Service | International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 86,066 91,888 269,048 269,624
Service | Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 78,381 75,804 234,949 225,982
Service | Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 78,381 75,804 234,949 225,982
Service | Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 63,655 56,474 166,262 136,688
Service | Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 63,655 56,474 166,262 136,688
Reimbursements        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 11,493 $ 9,062 $ 30,564 $ 27,124