Exhibit 99.1
CRAWFORD & COMPANY |
|
||||||||||||||||||
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED) |
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||||||||||||||||||
Revised for Realignment of Reportable Segments |
|
||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||
2021 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|||||
|
(Dollars in thousands) |
|
|||||||||||||||||
Revenues Before Reimbursements: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
$ |
56,298 |
|
|
$ |
56,212 |
|
|
$ |
64,334 |
|
|
$ |
66,945 |
|
|
$ |
243,789 |
|
International Operations |
|
86,467 |
|
|
|
91,269 |
|
|
|
91,888 |
|
|
|
88,285 |
|
|
|
357,909 |
|
Broadspire |
|
74,276 |
|
|
|
75,902 |
|
|
|
75,804 |
|
|
|
75,053 |
|
|
|
301,035 |
|
Platform Solutions |
|
36,140 |
|
|
|
44,074 |
|
|
|
56,474 |
|
|
|
62,611 |
|
|
|
199,299 |
|
Total, before reimbursements |
|
253,181 |
|
|
|
267,457 |
|
|
|
288,500 |
|
|
|
292,894 |
|
|
|
1,102,032 |
|
Reimbursements |
|
8,974 |
|
|
|
9,088 |
|
|
|
9,062 |
|
|
|
10,075 |
|
|
|
37,199 |
|
Total Revenues |
|
262,155 |
|
|
|
276,545 |
|
|
|
297,562 |
|
|
|
302,969 |
|
|
|
1,139,231 |
|
Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
40,286 |
|
|
|
40,592 |
|
|
|
45,706 |
|
|
|
49,954 |
|
|
|
176,538 |
|
% of related revenues before reimbursements |
|
71.6 |
% |
|
|
72.2 |
% |
|
|
71.0 |
% |
|
|
74.6 |
% |
|
|
72.4 |
% |
International Operations |
|
60,353 |
|
|
|
62,786 |
|
|
|
62,505 |
|
|
|
63,416 |
|
|
|
249,060 |
|
% of related revenues before reimbursements |
|
69.8 |
% |
|
|
68.8 |
% |
|
|
68.0 |
% |
|
|
71.8 |
% |
|
|
69.6 |
% |
Broadspire |
|
45,670 |
|
|
|
46,168 |
|
|
|
47,187 |
|
|
|
48,433 |
|
|
|
187,458 |
|
% of related revenues before reimbursements |
|
61.5 |
% |
|
|
60.8 |
% |
|
|
62.2 |
% |
|
|
64.5 |
% |
|
|
62.3 |
% |
Platform Solutions |
|
23,270 |
|
|
|
26,298 |
|
|
|
37,904 |
|
|
|
44,264 |
|
|
|
131,736 |
|
% of related revenues before reimbursements |
|
64.4 |
% |
|
|
59.7 |
% |
|
|
67.1 |
% |
|
|
70.7 |
% |
|
|
66.1 |
% |
Total |
|
169,579 |
|
|
|
175,844 |
|
|
|
193,302 |
|
|
|
206,067 |
|
|
|
744,792 |
|
% of Revenues before reimbursements |
|
67.0 |
% |
|
|
65.7 |
% |
|
|
67.0 |
% |
|
|
70.4 |
% |
|
|
67.6 |
% |
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
11,651 |
|
|
|
12,539 |
|
|
|
14,266 |
|
|
|
13,780 |
|
|
|
52,236 |
|
% of related revenues before reimbursements |
|
20.7 |
% |
|
|
22.3 |
% |
|
|
22.2 |
% |
|
|
20.6 |
% |
|
|
21.4 |
% |
International Operations |
|
26,787 |
|
|
|
26,358 |
|
|
|
27,437 |
|
|
|
23,351 |
|
|
|
103,931 |
|
% of related revenues before reimbursements |
|
31.0 |
% |
|
|
28.9 |
% |
|
|
29.9 |
% |
|
|
26.4 |
% |
|
|
29.0 |
% |
Broadspire |
|
21,872 |
|
|
|
23,164 |
|
|
|
21,678 |
|
|
|
22,080 |
|
|
|
88,794 |
|
% of related revenues before reimbursements |
|
29.4 |
% |
|
|
30.5 |
% |
|
|
28.6 |
% |
|
|
29.4 |
% |
|
|
29.5 |
% |
Platform Solutions |
|
8,852 |
|
|
|
8,685 |
|
|
|
8,846 |
|
|
|
9,132 |
|
|
|
35,515 |
|
% of related revenues before reimbursements |
|
24.5 |
% |
|
|
19.7 |
% |
|
|
15.7 |
% |
|
|
14.6 |
% |
|
|
17.8 |
% |
Total, before reimbursements |
|
69,162 |
|
|
|
70,746 |
|
|
|
72,227 |
|
|
|
68,343 |
|
|
|
280,476 |
|
% of Revenues before reimbursements |
|
27.3 |
% |
|
|
26.5 |
% |
|
|
25.0 |
% |
|
|
23.3 |
% |
|
|
25.5 |
% |
Reimbursements |
|
8,974 |
|
|
|
9,088 |
|
|
|
9,062 |
|
|
|
10,075 |
|
|
|
37,199 |
|
Total |
|
78,136 |
|
|
|
79,834 |
|
|
|
81,289 |
|
|
|
78,418 |
|
|
|
317,675 |
|
% of Revenues |
|
29.8 |
% |
|
|
28.9 |
% |
|
|
27.3 |
% |
|
|
25.9 |
% |
|
|
27.9 |
% |
Segment Operating Earnings (Loss) (1): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
4,361 |
|
|
|
3,081 |
|
|
|
4,362 |
|
|
|
3,211 |
|
|
|
15,015 |
|
% of related revenues before reimbursements |
|
7.7 |
% |
|
|
5.5 |
% |
|
|
6.8 |
% |
|
|
4.8 |
% |
|
|
6.2 |
% |
International Operations |
|
(673 |
) |
|
|
2,126 |
|
|
|
1,947 |
|
|
|
1,519 |
|
|
|
4,918 |
|
% of related revenues before reimbursements |
|
-0.8 |
% |
|
|
2.3 |
% |
|
|
2.1 |
% |
|
|
1.7 |
% |
|
|
1.4 |
% |
Broadspire |
|
6,734 |
|
|
|
6,570 |
|
|
|
6,939 |
|
|
|
4,540 |
|
|
|
24,783 |
|
% of related revenues before reimbursements |
|
9.1 |
% |
|
|
8.7 |
% |
|
|
9.2 |
% |
|
|
6.0 |
% |
|
|
8.2 |
% |
Platform Solutions |
|
4,018 |
|
|
|
9,091 |
|
|
|
9,724 |
|
|
|
9,215 |
|
|
|
32,048 |
|
% of related revenues before reimbursements |
|
11.1 |
% |
|
|
20.6 |
% |
|
|
17.2 |
% |
|
|
14.7 |
% |
|
|
16.1 |
% |
Deduct: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Unallocated corporate and shared costs |
|
(1,415 |
) |
|
|
(1,248 |
) |
|
|
(2,173 |
) |
|
|
(9,425 |
) |
|
|
(14,259 |
) |
Net corporate interest expense |
|
(1,582 |
) |
|
|
(1,213 |
) |
|
|
(1,648 |
) |
|
|
(2,116 |
) |
|
|
(6,559 |
) |
Stock option expense |
|
(140 |
) |
|
|
(264 |
) |
|
|
(296 |
) |
|
|
(353 |
) |
|
|
(1,053 |
) |
Amortization of customer-relationship intangible assets |
|
(2,799 |
) |
|
|
(2,750 |
) |
|
|
(2,877 |
) |
|
|
(2,603 |
) |
|
|
(11,029 |
) |
Pretax Income |
|
8,505 |
|
|
|
15,393 |
|
|
|
15,978 |
|
|
|
3,988 |
|
|
|
43,864 |
|
Provision for income taxes |
|
(2,471 |
) |
|
|
(3,590 |
) |
|
|
(4,866 |
) |
|
|
(2,389 |
) |
|
|
(13,316 |
) |
Net Income |
|
6,034 |
|
|
|
11,803 |
|
|
|
11,112 |
|
|
|
1,599 |
|
|
|
30,548 |
|
Net loss (income) attributable to noncontrolling interests |
|
30 |
|
|
|
(23 |
) |
|
|
83 |
|
|
|
54 |
|
|
|
144 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Net Income Attributable to Shareholders of Crawford & Company |
$ |
6,064 |
|
|
$ |
11,780 |
|
|
$ |
11,195 |
|
|
$ |
1,653 |
|
|
$ |
30,692 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs. |
|
||||||||||||||||||
1
CRAWFORD & COMPANY |
|
||||||||||||||||||
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED) |
|
||||||||||||||||||
Revised for Realignment of Reportable Segments |
|
||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||
2020 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|||||
|
(Dollars in thousands) |
|
|||||||||||||||||
Revenues Before Reimbursements: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
$ |
55,693 |
|
|
$ |
51,837 |
|
|
$ |
56,800 |
|
|
$ |
53,249 |
|
|
$ |
217,579 |
|
International Operations |
|
77,870 |
|
|
|
81,747 |
|
|
|
78,043 |
|
|
|
84,775 |
|
|
|
322,435 |
|
Broadspire |
|
78,093 |
|
|
|
69,173 |
|
|
|
70,726 |
|
|
|
75,456 |
|
|
|
293,448 |
|
Platform Solutions |
|
25,875 |
|
|
|
31,659 |
|
|
|
47,555 |
|
|
|
43,941 |
|
|
|
149,030 |
|
Total, before reimbursements |
|
237,531 |
|
|
|
234,416 |
|
|
|
253,124 |
|
|
|
257,421 |
|
|
|
982,492 |
|
Reimbursements |
|
8,515 |
|
|
|
8,459 |
|
|
|
8,545 |
|
|
|
8,184 |
|
|
|
33,703 |
|
Total Revenues |
|
246,046 |
|
|
|
242,875 |
|
|
|
261,669 |
|
|
|
265,605 |
|
|
|
1,016,195 |
|
Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
41,945 |
|
|
|
34,757 |
|
|
|
36,823 |
|
|
|
37,379 |
|
|
|
150,904 |
|
% of related revenues before reimbursements |
|
75.3 |
% |
|
|
67.1 |
% |
|
|
64.8 |
% |
|
|
70.2 |
% |
|
|
69.4 |
% |
International Operations |
|
51,705 |
|
|
|
50,608 |
|
|
|
48,946 |
|
|
|
52,404 |
|
|
|
203,663 |
|
% of related revenues before reimbursements |
|
66.4 |
% |
|
|
61.9 |
% |
|
|
62.7 |
% |
|
|
61.8 |
% |
|
|
63.2 |
% |
Broadspire |
|
48,161 |
|
|
|
45,074 |
|
|
|
45,171 |
|
|
|
46,325 |
|
|
|
184,731 |
|
% of related revenues before reimbursements |
|
61.7 |
% |
|
|
65.2 |
% |
|
|
63.9 |
% |
|
|
61.4 |
% |
|
|
63.0 |
% |
Platform Solutions |
|
15,687 |
|
|
|
17,463 |
|
|
|
29,870 |
|
|
|
29,493 |
|
|
|
92,513 |
|
% of related revenues before reimbursements |
|
60.6 |
% |
|
|
55.2 |
% |
|
|
62.8 |
% |
|
|
67.1 |
% |
|
|
62.1 |
% |
Total |
|
157,498 |
|
|
|
147,902 |
|
|
|
160,810 |
|
|
|
165,601 |
|
|
|
631,811 |
|
% of Revenues before reimbursements |
|
66.3 |
% |
|
|
63.1 |
% |
|
|
63.5 |
% |
|
|
64.3 |
% |
|
|
64.3 |
% |
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
14,552 |
|
|
|
12,743 |
|
|
|
11,551 |
|
|
|
14,426 |
|
|
|
53,272 |
|
% of related revenues before reimbursements |
|
26.1 |
% |
|
|
24.6 |
% |
|
|
20.3 |
% |
|
|
27.1 |
% |
|
|
24.5 |
% |
International Operations |
|
24,959 |
|
|
|
21,931 |
|
|
|
21,350 |
|
|
|
20,152 |
|
|
|
88,392 |
|
% of related revenues before reimbursements |
|
32.1 |
% |
|
|
26.8 |
% |
|
|
27.4 |
% |
|
|
23.8 |
% |
|
|
27.4 |
% |
Broadspire |
|
23,062 |
|
|
|
21,807 |
|
|
|
20,992 |
|
|
|
23,891 |
|
|
|
89,752 |
|
% of related revenues before reimbursements |
|
29.5 |
% |
|
|
31.5 |
% |
|
|
29.7 |
% |
|
|
31.7 |
% |
|
|
30.6 |
% |
Platform Solutions |
|
7,007 |
|
|
|
6,614 |
|
|
|
7,805 |
|
|
|
8,759 |
|
|
|
30,185 |
|
% of related revenues before reimbursements |
|
27.1 |
% |
|
|
20.9 |
% |
|
|
16.4 |
% |
|
|
19.9 |
% |
|
|
20.3 |
% |
Total, before reimbursements |
|
69,580 |
|
|
|
63,095 |
|
|
|
61,698 |
|
|
|
67,228 |
|
|
|
261,601 |
|
% of Revenues before reimbursements |
|
29.3 |
% |
|
|
26.9 |
% |
|
|
24.4 |
% |
|
|
26.1 |
% |
|
|
26.6 |
% |
Reimbursements |
|
8,515 |
|
|
|
8,459 |
|
|
|
8,545 |
|
|
|
8,184 |
|
|
|
33,703 |
|
Total |
|
78,095 |
|
|
|
71,554 |
|
|
|
70,243 |
|
|
|
75,412 |
|
|
|
295,304 |
|
% of Revenues |
|
31.7 |
% |
|
|
29.5 |
% |
|
|
26.8 |
% |
|
|
28.4 |
% |
|
|
29.1 |
% |
Segment Operating Earnings (Loss) (1): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
(804 |
) |
|
|
4,337 |
|
|
|
8,426 |
|
|
|
1,444 |
|
|
|
13,403 |
|
% of related revenues before reimbursements |
|
-1.4 |
% |
|
|
8.4 |
% |
|
|
14.8 |
% |
|
|
2.7 |
% |
|
|
6.2 |
% |
International Operations |
|
1,206 |
|
|
|
9,208 |
|
|
|
7,747 |
|
|
|
12,219 |
|
|
|
30,380 |
|
% of related revenues before reimbursements |
|
1.5 |
% |
|
|
11.3 |
% |
|
|
9.9 |
% |
|
|
14.4 |
% |
|
|
9.4 |
% |
Broadspire |
|
6,870 |
|
|
|
2,292 |
|
|
|
4,563 |
|
|
|
5,240 |
|
|
|
18,965 |
|
% of related revenues before reimbursements |
|
8.8 |
% |
|
|
3.3 |
% |
|
|
6.5 |
% |
|
|
6.9 |
% |
|
|
6.5 |
% |
Platform Solutions |
|
3,181 |
|
|
|
7,582 |
|
|
|
9,880 |
|
|
|
5,689 |
|
|
|
26,332 |
|
% of related revenues before reimbursements |
|
12.3 |
% |
|
|
23.9 |
% |
|
|
20.8 |
% |
|
|
12.9 |
% |
|
|
17.7 |
% |
(Deduct)/Add: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Unallocated corporate and shared costs |
|
(3,440 |
) |
|
|
(5,175 |
) |
|
|
(2,561 |
) |
|
|
(6,074 |
) |
|
|
(17,250 |
) |
Goodwill impairment |
|
(17,674 |
) |
|
- |
|
|
- |
|
|
- |
|
|
|
(17,674 |
) |
|||
Net corporate interest expense |
|
(2,224 |
) |
|
|
(2,452 |
) |
|
|
(1,599 |
) |
|
|
(1,648 |
) |
|
|
(7,923 |
) |
Stock option expense |
|
(290 |
) |
|
|
(286 |
) |
|
|
(457 |
) |
|
|
(89 |
) |
|
|
(1,122 |
) |
Amortization of customer-relationship intangible assets |
|
(2,756 |
) |
|
|
(2,732 |
) |
|
|
(3,665 |
) |
|
|
(2,500 |
) |
|
|
(11,653 |
) |
Restructuring and other costs, net |
|
(5,714 |
) |
|
- |
|
|
- |
|
|
|
(2,419 |
) |
|
|
(8,133 |
) |
||
(Loss) gain on disposal of businesses, net |
- |
|
|
|
(341 |
) |
|
|
14,104 |
|
|
- |
|
|
|
13,763 |
|
||
Pretax (Loss) Income |
|
(21,645 |
) |
|
|
12,433 |
|
|
|
36,438 |
|
|
|
11,862 |
|
|
|
39,088 |
|
Provision for income taxes |
|
8,486 |
|
|
|
(6,311 |
) |
|
|
(11,729 |
) |
|
|
(2,459 |
) |
|
|
(12,013 |
) |
Net (Loss) Income |
|
(13,159 |
) |
|
|
6,122 |
|
|
|
24,709 |
|
|
|
9,403 |
|
|
|
27,075 |
|
Net loss (income) attributable to noncontrolling interests |
|
1,760 |
|
|
|
(224 |
) |
|
|
(312 |
) |
|
|
(3 |
) |
|
|
1,221 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Net Income (Loss) Attributable to Shareholders of Crawford & Company |
$ |
(11,399 |
) |
|
$ |
5,898 |
|
|
$ |
24,397 |
|
|
$ |
9,400 |
|
|
$ |
28,296 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs. |
|
||||||||||||||||||
|
|
||||||||||||||||||
|
|
||||||||||||||||||
2
CRAWFORD & COMPANY |
|
||||||||||||||||||
RESULTS OF OPERATIONS BY QUARTER (UNAUDITED) |
|
||||||||||||||||||
Revised for Realignment of Reportable Segments |
|
||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||
2019 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|||||
|
(Dollars in thousands) |
|
|||||||||||||||||
Revenues Before Reimbursements: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
$ |
62,086 |
|
|
$ |
62,232 |
|
|
$ |
62,214 |
|
|
$ |
58,581 |
|
|
$ |
245,113 |
|
International Operations |
|
77,579 |
|
|
|
81,562 |
|
|
|
80,159 |
|
|
|
82,898 |
|
|
|
322,198 |
|
Broadspire |
|
77,196 |
|
|
|
79,819 |
|
|
|
80,376 |
|
|
|
77,850 |
|
|
|
315,241 |
|
Platform Solutions |
|
30,197 |
|
|
|
33,268 |
|
|
|
31,928 |
|
|
|
27,857 |
|
|
|
123,250 |
|
Total, before reimbursements |
|
247,058 |
|
|
|
256,881 |
|
|
|
254,677 |
|
|
|
247,186 |
|
|
|
1,005,802 |
|
Reimbursements |
|
9,319 |
|
|
|
10,965 |
|
|
|
11,165 |
|
|
|
10,376 |
|
|
|
41,825 |
|
Total Revenues |
|
256,377 |
|
|
|
267,846 |
|
|
|
265,842 |
|
|
|
257,562 |
|
|
|
1,047,627 |
|
Direct Compensation, Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
43,804 |
|
|
|
44,230 |
|
|
|
43,869 |
|
|
|
42,528 |
|
|
|
174,431 |
|
% of related revenues before reimbursements |
|
70.6 |
% |
|
|
71.1 |
% |
|
|
70.5 |
% |
|
|
72.6 |
% |
|
|
71.2 |
% |
International Operations |
|
50,292 |
|
|
|
49,936 |
|
|
|
51,381 |
|
|
|
50,813 |
|
|
|
202,422 |
|
% of related revenues before reimbursements |
|
64.8 |
% |
|
|
61.2 |
% |
|
|
64.1 |
% |
|
|
61.3 |
% |
|
|
62.8 |
% |
Broadspire |
|
47,799 |
|
|
|
50,003 |
|
|
|
48,059 |
|
|
|
48,763 |
|
|
|
194,624 |
|
% of related revenues before reimbursements |
|
61.9 |
% |
|
|
62.6 |
% |
|
|
59.8 |
% |
|
|
62.6 |
% |
|
|
61.7 |
% |
Platform Solutions |
|
16,860 |
|
|
|
17,279 |
|
|
|
18,203 |
|
|
|
16,622 |
|
|
|
68,964 |
|
% of related revenues before reimbursements |
|
55.8 |
% |
|
|
51.9 |
% |
|
|
57.0 |
% |
|
|
59.7 |
% |
|
|
56.0 |
% |
Total |
|
158,755 |
|
|
|
161,448 |
|
|
|
161,512 |
|
|
|
158,726 |
|
|
|
640,441 |
|
% of Revenues before reimbursements |
|
64.3 |
% |
|
|
62.8 |
% |
|
|
63.4 |
% |
|
|
64.2 |
% |
|
|
63.7 |
% |
Expenses Other than Direct Compensation Fringe Benefits & Non-Employee Labor: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
15,500 |
|
|
|
15,147 |
|
|
|
13,908 |
|
|
|
12,990 |
|
|
|
57,545 |
|
% of related revenues before reimbursements |
|
25.0 |
% |
|
|
24.3 |
% |
|
|
22.4 |
% |
|
|
22.2 |
% |
|
|
23.5 |
% |
International Operations |
|
23,546 |
|
|
|
27,281 |
|
|
|
28,140 |
|
|
|
25,589 |
|
|
|
104,556 |
|
% of related revenues before reimbursements |
|
30.4 |
% |
|
|
33.4 |
% |
|
|
35.1 |
% |
|
|
30.9 |
% |
|
|
32.5 |
% |
Broadspire |
|
23,602 |
|
|
|
23,771 |
|
|
|
22,459 |
|
|
|
22,844 |
|
|
|
92,676 |
|
% of related revenues before reimbursements |
|
30.6 |
% |
|
|
29.8 |
% |
|
|
27.9 |
% |
|
|
29.3 |
% |
|
|
29.4 |
% |
Platform Solutions |
|
6,376 |
|
|
|
8,394 |
|
|
|
5,502 |
|
|
|
5,161 |
|
|
|
25,433 |
|
% of related revenues before reimbursements |
|
21.1 |
% |
|
|
25.2 |
% |
|
|
17.2 |
% |
|
|
18.5 |
% |
|
|
20.6 |
% |
Total, before reimbursements |
|
69,024 |
|
|
|
74,593 |
|
|
|
70,009 |
|
|
|
66,584 |
|
|
|
280,210 |
|
% of Revenues before reimbursements |
|
27.9 |
% |
|
|
29.0 |
% |
|
|
27.5 |
% |
|
|
26.9 |
% |
|
|
27.9 |
% |
Reimbursements |
|
9,319 |
|
|
|
10,965 |
|
|
|
11,165 |
|
|
|
10,376 |
|
|
|
41,825 |
|
Total |
|
78,343 |
|
|
|
85,558 |
|
|
|
81,174 |
|
|
|
76,960 |
|
|
|
322,035 |
|
% of Revenues |
|
30.6 |
% |
|
|
31.9 |
% |
|
|
30.5 |
% |
|
|
29.9 |
% |
|
|
30.7 |
% |
Segment Operating Earnings (1): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
North America Loss Adjusting |
|
2,782 |
|
|
|
2,855 |
|
|
|
4,437 |
|
|
|
3,063 |
|
|
|
13,137 |
|
% of related revenues before reimbursements |
|
4.5 |
% |
|
|
4.6 |
% |
|
|
7.1 |
% |
|
|
5.2 |
% |
|
|
5.4 |
% |
International Operations |
|
3,741 |
|
|
|
4,345 |
|
|
|
638 |
|
|
|
6,496 |
|
|
|
15,220 |
|
% of related revenues before reimbursements |
|
4.8 |
% |
|
|
5.3 |
% |
|
|
0.8 |
% |
|
|
7.8 |
% |
|
|
4.7 |
% |
Broadspire |
|
5,795 |
|
|
|
6,045 |
|
|
|
9,858 |
|
|
|
6,243 |
|
|
|
27,941 |
|
% of related revenues before reimbursements |
|
7.5 |
% |
|
|
7.6 |
% |
|
|
12.3 |
% |
|
|
8.0 |
% |
|
|
8.9 |
% |
Platform Solutions |
|
6,961 |
|
|
|
7,595 |
|
|
|
8,223 |
|
|
|
6,074 |
|
|
|
28,853 |
|
% of related revenues before reimbursements |
|
23.1 |
% |
|
|
22.8 |
% |
|
|
25.8 |
% |
|
|
21.8 |
% |
|
|
23.4 |
% |
(Deduct)/Add: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Unallocated corporate and shared costs |
|
(4,578 |
) |
|
|
1,678 |
|
|
|
505 |
|
|
|
(5,147 |
) |
|
|
(7,542 |
) |
Goodwill impairment |
|
- |
|
|
|
- |
|
|
|
- |
|
|
|
(17,484 |
) |
|
|
(17,484 |
) |
Net corporate interest expense |
|
(2,716 |
) |
|
|
(2,468 |
) |
|
|
(3,162 |
) |
|
|
(2,428 |
) |
|
|
(10,774 |
) |
Stock option expense |
|
(485 |
) |
|
|
(413 |
) |
|
|
(450 |
) |
|
|
(537 |
) |
|
|
(1,885 |
) |
Amortization of customer-relationship intangible assets |
|
(2,798 |
) |
|
|
(2,802 |
) |
|
|
(2,829 |
) |
|
|
(2,848 |
) |
|
|
(11,277 |
) |
Arbitration and claim settlements |
- |
|
|
|
(11,352 |
) |
|
|
(1,200 |
) |
|
- |
|
|
|
(12,552 |
) |
||
Pretax (Loss) Income |
|
8,702 |
|
|
|
5,483 |
|
|
|
16,020 |
|
|
|
(6,568 |
) |
|
|
23,637 |
|
Provision for income taxes |
|
(2,933 |
) |
|
|
(2,859 |
) |
|
|
(5,328 |
) |
|
|
(2,991 |
) |
|
|
(14,111 |
) |
Net (Loss) Income |
|
5,769 |
|
|
|
2,624 |
|
|
|
10,692 |
|
|
|
(9,559 |
) |
|
|
9,526 |
|
Net loss (income) attributable to noncontrolling interests |
|
340 |
|
|
|
18 |
|
|
|
355 |
|
|
|
2,246 |
|
|
|
2,959 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
Net Income (Loss) Attributable to Shareholders of Crawford & Company |
$ |
6,109 |
|
|
$ |
2,642 |
|
|
$ |
11,047 |
|
|
$ |
(7,313 |
) |
|
$ |
12,485 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and other costs, gain/loss on dispositions, certain unallocated corporate and shared costs. |
|
||||||||||||||||||
3
Crawford & Company |
|||||||||||||||||||||
Revenues by Geographic Area and Service Line Within Segments |
|||||||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2021 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|
|||||
|
|
(Dollars in thousands) |
|
|
|||||||||||||||||
|
North America Loss Adjusting |
$ |
56,298 |
|
|
$ |
56,212 |
|
|
$ |
64,334 |
|
|
$ |
66,945 |
|
|
$ |
243,789 |
|
|
|
International Operations |
|
86,467 |
|
|
|
91,269 |
|
|
|
91,888 |
|
|
|
88,285 |
|
|
|
357,909 |
|
|
|
Broadspire |
|
74,276 |
|
|
|
75,902 |
|
|
|
75,804 |
|
|
|
75,053 |
|
|
|
301,035 |
|
|
|
Platform Solutions |
|
36,140 |
|
|
|
44,074 |
|
|
|
56,474 |
|
|
|
62,611 |
|
|
|
199,299 |
|
|
|
Total Revenue |
$ |
253,181 |
|
|
$ |
267,457 |
|
|
$ |
288,500 |
|
|
$ |
292,894 |
|
|
$ |
1,102,032 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
$ |
34,986 |
|
|
$ |
35,737 |
|
|
$ |
43,276 |
|
|
$ |
44,452 |
|
|
$ |
158,451 |
|
|
|
Canada |
|
21,312 |
|
|
|
20,475 |
|
|
|
21,058 |
|
|
|
22,493 |
|
|
|
85,338 |
|
|
|
Total North America Loss Adjusting |
$ |
56,298 |
|
|
$ |
56,212 |
|
|
$ |
64,334 |
|
|
$ |
66,945 |
|
|
$ |
243,789 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
$ |
29,856 |
|
|
$ |
31,358 |
|
|
$ |
32,530 |
|
|
$ |
29,047 |
|
|
$ |
122,791 |
|
|
|
Europe |
|
21,743 |
|
|
|
23,208 |
|
|
|
21,851 |
|
|
|
22,183 |
|
|
|
88,985 |
|
|
|
Australia |
|
18,237 |
|
|
|
20,284 |
|
|
|
20,131 |
|
|
|
18,603 |
|
|
|
77,255 |
|
|
|
Asia |
|
5,119 |
|
|
|
4,225 |
|
|
|
4,671 |
|
|
|
4,855 |
|
|
|
18,870 |
|
|
|
Latin America |
|
5,690 |
|
|
|
5,582 |
|
|
|
5,470 |
|
|
|
6,467 |
|
|
|
23,209 |
|
|
|
Crawford Legal Services |
|
5,822 |
|
|
|
6,612 |
|
|
|
7,235 |
|
|
|
7,130 |
|
|
|
26,799 |
|
|
|
Total International Operations |
$ |
86,467 |
|
|
$ |
91,269 |
|
|
$ |
91,888 |
|
|
$ |
88,285 |
|
|
$ |
357,909 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
$ |
38,151 |
|
|
$ |
37,551 |
|
|
$ |
38,326 |
|
|
$ |
37,314 |
|
|
$ |
151,342 |
|
|
|
Medical Management |
|
36,125 |
|
|
|
38,351 |
|
|
|
37,478 |
|
|
|
37,739 |
|
|
|
149,693 |
|
|
|
Total Broadspire |
$ |
74,276 |
|
|
$ |
75,902 |
|
|
$ |
75,804 |
|
|
$ |
75,053 |
|
|
$ |
301,035 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
$ |
16,517 |
|
|
$ |
19,534 |
|
|
$ |
18,592 |
|
|
$ |
15,606 |
|
|
$ |
70,249 |
|
|
|
Network Business |
|
19,623 |
|
|
|
24,540 |
|
|
|
37,882 |
|
|
|
42,683 |
|
|
|
124,728 |
|
|
|
Subrogation |
|
- |
|
|
|
- |
|
|
|
- |
|
|
|
4,322 |
|
|
|
4,322 |
|
|
|
Total Platform Solutions |
$ |
36,140 |
|
|
$ |
44,074 |
|
|
$ |
56,474 |
|
|
$ |
62,611 |
|
|
$ |
199,299 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
4
Crawford & Company |
|||||||||||||||||||||
Revenues by Geographic Area and Service Line Within Segments |
|||||||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2020 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|
|||||
|
|
(Dollars in thousands) |
|
|
|||||||||||||||||
|
North America Loss Adjusting |
$ |
55,693 |
|
|
$ |
51,837 |
|
|
$ |
56,800 |
|
|
$ |
53,249 |
|
|
$ |
217,579 |
|
|
|
International Operations |
|
77,870 |
|
|
|
81,747 |
|
|
|
78,043 |
|
|
|
84,775 |
|
|
|
322,435 |
|
|
|
Broadspire |
|
78,093 |
|
|
|
69,173 |
|
|
|
70,726 |
|
|
|
75,456 |
|
|
|
293,448 |
|
|
|
Platform Solutions |
|
25,875 |
|
|
|
31,659 |
|
|
|
47,555 |
|
|
|
43,941 |
|
|
|
149,030 |
|
|
|
Total Revenue |
$ |
237,531 |
|
|
$ |
234,416 |
|
|
$ |
253,124 |
|
|
$ |
257,421 |
|
|
$ |
982,492 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
$ |
30,478 |
|
|
$ |
31,057 |
|
|
$ |
34,438 |
|
|
$ |
32,368 |
|
|
$ |
128,341 |
|
|
|
Canada |
|
25,215 |
|
|
|
20,780 |
|
|
|
22,362 |
|
|
|
20,881 |
|
|
|
89,238 |
|
|
|
Total North America Loss Adjusting |
$ |
55,693 |
|
|
$ |
51,837 |
|
|
$ |
56,800 |
|
|
$ |
53,249 |
|
|
$ |
217,579 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
$ |
31,339 |
|
|
$ |
31,271 |
|
|
$ |
28,117 |
|
|
$ |
32,007 |
|
|
$ |
122,734 |
|
|
|
Europe |
|
21,792 |
|
|
|
22,543 |
|
|
|
20,299 |
|
|
|
22,612 |
|
|
|
87,246 |
|
|
|
Australia |
|
15,545 |
|
|
|
18,779 |
|
|
|
19,946 |
|
|
|
18,810 |
|
|
|
73,080 |
|
|
|
Asia |
|
5,867 |
|
|
|
5,746 |
|
|
|
5,925 |
|
|
|
5,668 |
|
|
|
23,206 |
|
|
|
Latin America |
|
2,179 |
|
|
|
1,944 |
|
|
|
2,132 |
|
|
|
3,505 |
|
|
|
9,760 |
|
|
|
Crawford Legal Services |
|
1,148 |
|
|
|
1,464 |
|
|
|
1,624 |
|
|
|
2,173 |
|
|
|
6,409 |
|
|
|
Total International Operations |
$ |
77,870 |
|
|
$ |
81,747 |
|
|
$ |
78,043 |
|
|
$ |
84,775 |
|
|
$ |
322,435 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
$ |
36,024 |
|
|
$ |
34,598 |
|
|
$ |
35,133 |
|
|
$ |
38,188 |
|
|
$ |
143,943 |
|
|
|
Medical Management |
|
42,069 |
|
|
|
34,575 |
|
|
|
35,593 |
|
|
|
37,268 |
|
|
|
149,505 |
|
|
|
Total Broadspire |
$ |
78,093 |
|
|
$ |
69,173 |
|
|
$ |
70,726 |
|
|
$ |
75,456 |
|
|
$ |
293,448 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
$ |
15,326 |
|
|
$ |
17,870 |
|
|
$ |
20,075 |
|
|
$ |
17,734 |
|
|
$ |
71,005 |
|
|
|
Network Business |
|
10,549 |
|
|
|
13,789 |
|
|
|
27,480 |
|
|
|
26,207 |
|
|
|
78,025 |
|
|
|
Total Platform Solutions |
$ |
25,875 |
|
|
$ |
31,659 |
|
|
$ |
47,555 |
|
|
$ |
43,941 |
|
|
$ |
149,030 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
5
Crawford & Company |
|||||||||||||||||||||
Revenues by Geographic Area and Service Line Within Segments |
|||||||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2019 Quarterly Period |
First |
|
|
Second |
|
|
Third |
|
|
Fourth |
|
|
Full Year |
|
|
|||||
|
|
(Dollars in thousands) |
|
|
|||||||||||||||||
|
North America Loss Adjusting |
$ |
62,086 |
|
|
$ |
62,232 |
|
|
$ |
62,214 |
|
|
$ |
58,581 |
|
|
$ |
245,113 |
|
|
|
International Operations |
|
77,579 |
|
|
|
81,562 |
|
|
|
80,159 |
|
|
|
82,898 |
|
|
|
322,198 |
|
|
|
Broadspire |
|
77,196 |
|
|
|
79,819 |
|
|
|
80,376 |
|
|
|
77,850 |
|
|
|
315,241 |
|
|
|
Platform Solutions |
|
30,197 |
|
|
|
33,268 |
|
|
|
31,928 |
|
|
|
27,857 |
|
|
|
123,250 |
|
|
|
Total Revenue |
$ |
247,058 |
|
|
$ |
256,881 |
|
|
$ |
254,677 |
|
|
$ |
247,186 |
|
|
$ |
1,005,802 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
$ |
32,237 |
|
|
$ |
33,438 |
|
|
$ |
33,855 |
|
|
$ |
31,205 |
|
|
$ |
130,735 |
|
|
|
Canada |
|
29,849 |
|
|
|
28,794 |
|
|
|
28,359 |
|
|
|
27,376 |
|
|
|
114,378 |
|
|
|
Total North America Loss Adjusting |
$ |
62,086 |
|
|
$ |
62,232 |
|
|
$ |
62,214 |
|
|
$ |
58,581 |
|
|
$ |
245,113 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
$ |
30,407 |
|
|
$ |
30,251 |
|
|
$ |
29,597 |
|
|
$ |
31,034 |
|
|
$ |
121,289 |
|
|
|
Europe |
|
20,913 |
|
|
|
22,047 |
|
|
|
21,668 |
|
|
|
23,127 |
|
|
|
87,755 |
|
|
|
Australia |
|
16,255 |
|
|
|
19,320 |
|
|
|
18,648 |
|
|
|
16,345 |
|
|
|
70,568 |
|
|
|
Asia |
|
6,413 |
|
|
|
5,935 |
|
|
|
6,602 |
|
|
|
8,411 |
|
|
|
27,361 |
|
|
|
Latin America |
|
2,411 |
|
|
|
2,716 |
|
|
|
2,389 |
|
|
|
2,623 |
|
|
|
10,139 |
|
|
|
Crawford Legal Services |
|
1,180 |
|
|
|
1,293 |
|
|
|
1,255 |
|
|
|
1,358 |
|
|
|
5,086 |
|
|
|
Total International Operations |
$ |
77,579 |
|
|
$ |
81,562 |
|
|
$ |
80,159 |
|
|
$ |
82,898 |
|
|
$ |
322,198 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
$ |
36,313 |
|
|
$ |
36,035 |
|
|
$ |
37,353 |
|
|
$ |
35,286 |
|
|
$ |
144,987 |
|
|
|
Medical Management |
|
40,883 |
|
|
|
43,784 |
|
|
|
43,023 |
|
|
|
42,564 |
|
|
|
170,254 |
|
|
|
Total Broadspire |
$ |
77,196 |
|
|
$ |
79,819 |
|
|
$ |
80,376 |
|
|
$ |
77,850 |
|
|
$ |
315,241 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
$ |
18,187 |
|
|
$ |
22,466 |
|
|
$ |
19,617 |
|
|
$ |
16,643 |
|
|
$ |
76,913 |
|
|
|
Network Business |
|
12,010 |
|
|
|
10,802 |
|
|
|
12,311 |
|
|
|
11,214 |
|
|
|
46,337 |
|
|
|
Total Platform Solutions |
$ |
30,197 |
|
|
$ |
33,268 |
|
|
$ |
31,928 |
|
|
$ |
27,857 |
|
|
$ |
123,250 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
6
Crawford & Company |
|||||||||||||||||
Case Volume and Full Time Equivalent Data |
|||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2021 Quarterly Period |
First |
|
Second |
|
Third |
|
Fourth |
|
Full Year |
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
CASE VOLUME ANALYSIS |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
68,300 |
|
|
63,818 |
|
|
78,422 |
|
|
67,633 |
|
|
278,173 |
|
|
|
International Operations |
|
104,704 |
|
|
124,246 |
|
|
113,368 |
|
|
111,176 |
|
|
453,494 |
|
|
|
Broadspire |
|
125,176 |
|
|
120,961 |
|
|
124,703 |
|
|
119,813 |
|
|
490,653 |
|
|
|
Platform Solutions |
|
91,612 |
|
|
107,182 |
|
|
114,255 |
|
|
117,681 |
|
|
430,730 |
|
|
|
Total Company |
|
389,792 |
|
|
416,207 |
|
|
430,748 |
|
|
416,303 |
|
|
1,653,050 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
|
35,422 |
|
|
34,157 |
|
|
45,356 |
|
|
36,024 |
|
|
150,959 |
|
|
|
Canada |
|
32,878 |
|
|
29,661 |
|
|
33,066 |
|
|
31,609 |
|
|
127,214 |
|
|
|
Total North America Loss Adjusting |
|
68,300 |
|
|
63,818 |
|
|
78,422 |
|
|
67,633 |
|
|
278,173 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
|
30,949 |
|
|
34,389 |
|
|
34,611 |
|
|
32,958 |
|
|
132,907 |
|
|
|
Europe |
|
47,499 |
|
|
56,754 |
|
|
51,480 |
|
|
47,223 |
|
|
202,956 |
|
|
|
Australia |
|
14,116 |
|
|
13,490 |
|
|
11,007 |
|
|
12,404 |
|
|
51,017 |
|
|
|
Asia |
|
3,904 |
|
|
3,360 |
|
|
3,428 |
|
|
3,685 |
|
|
14,377 |
|
|
|
Latin America |
|
5,771 |
|
|
13,447 |
|
|
9,989 |
|
|
12,336 |
|
|
41,543 |
|
|
|
Crawford Legal Services |
|
2,465 |
|
|
2,806 |
|
|
2,853 |
|
|
2,570 |
|
|
10,694 |
|
|
|
Total International Operations |
|
104,704 |
|
|
124,246 |
|
|
113,368 |
|
|
111,176 |
|
|
453,494 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
|
91,998 |
|
|
86,843 |
|
|
91,905 |
|
|
86,310 |
|
|
357,056 |
|
|
|
Medical Management |
|
33,178 |
|
|
34,118 |
|
|
32,798 |
|
|
33,503 |
|
|
133,597 |
|
|
|
Total Broadspire |
|
125,176 |
|
|
120,961 |
|
|
124,703 |
|
|
119,813 |
|
|
490,653 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
|
42,594 |
|
|
46,824 |
|
|
46,241 |
|
|
37,311 |
|
|
172,970 |
|
|
|
Network Business |
|
49,018 |
|
|
60,358 |
|
|
68,014 |
|
|
73,208 |
|
|
250,598 |
|
|
|
Subrogation |
|
- |
|
|
- |
|
|
- |
|
|
7,162 |
|
|
7,162 |
|
|
|
Total Platform Solutions |
|
91,612 |
|
|
107,182 |
|
|
114,255 |
|
|
117,681 |
|
|
430,730 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA |
|
|
||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
1,734 |
|
|
1,727 |
|
|
1,725 |
|
|
1,778 |
|
|
1,741 |
|
|
|
International Operations |
|
3,453 |
|
|
3,481 |
|
|
3,528 |
|
|
3,541 |
|
|
3,501 |
|
|
|
Broadspire |
|
2,215 |
|
|
2,221 |
|
|
2,235 |
|
|
2,266 |
|
|
2,234 |
|
|
|
Platform Solutions |
|
796 |
|
|
880 |
|
|
961 |
|
|
1,080 |
|
|
929 |
|
|
|
Administration |
|
722 |
|
|
714 |
|
|
715 |
|
|
723 |
|
|
718 |
|
|
|
Total Company |
|
8,920 |
|
|
9,023 |
|
|
9,164 |
|
|
9,387 |
|
|
9,124 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
7
Crawford & Company |
|||||||||||||||||
Case Volume and Full Time Equivalent Data |
|||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2020 Quarterly Period |
First |
|
Second |
|
Third |
|
Fourth |
|
Full Year |
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
CASE VOLUME ANALYSIS |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
73,145 |
|
|
69,473 |
|
|
75,183 |
|
|
68,808 |
|
|
286,609 |
|
|
|
International Operations |
|
109,379 |
|
|
118,470 |
|
|
99,991 |
|
|
105,600 |
|
|
433,440 |
|
|
|
Broadspire |
|
126,673 |
|
|
101,224 |
|
|
130,272 |
|
|
118,069 |
|
|
476,238 |
|
|
|
Platform Solutions |
|
78,485 |
|
|
79,318 |
|
|
112,455 |
|
|
95,210 |
|
|
365,468 |
|
|
|
Total Company |
|
387,682 |
|
|
368,485 |
|
|
417,901 |
|
|
387,687 |
|
|
1,561,755 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
|
34,600 |
|
|
35,081 |
|
|
42,933 |
|
|
33,884 |
|
|
146,498 |
|
|
|
Canada |
|
38,545 |
|
|
34,392 |
|
|
32,250 |
|
|
34,924 |
|
|
140,111 |
|
|
|
Total North America Loss Adjusting |
|
73,145 |
|
|
69,473 |
|
|
75,183 |
|
|
68,808 |
|
|
286,609 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
|
26,929 |
|
|
27,213 |
|
|
25,384 |
|
|
31,731 |
|
|
111,257 |
|
|
|
Europe |
|
61,068 |
|
|
67,453 |
|
|
54,466 |
|
|
53,374 |
|
|
236,361 |
|
|
|
Australia |
|
12,648 |
|
|
15,694 |
|
|
11,664 |
|
|
10,512 |
|
|
50,518 |
|
|
|
Asia |
|
4,683 |
|
|
4,123 |
|
|
4,127 |
|
|
4,084 |
|
|
17,017 |
|
|
|
Latin America |
|
2,999 |
|
|
2,323 |
|
|
2,662 |
|
|
3,572 |
|
|
11,556 |
|
|
|
CLS |
|
1,052 |
|
|
1,664 |
|
|
1,688 |
|
|
2,327 |
|
|
6,731 |
|
|
|
Total International Operations |
|
109,379 |
|
|
118,470 |
|
|
99,991 |
|
|
105,600 |
|
|
433,440 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
|
90,462 |
|
|
71,829 |
|
|
96,364 |
|
|
85,848 |
|
|
344,503 |
|
|
|
Medical Management |
|
36,211 |
|
|
29,395 |
|
|
33,908 |
|
|
32,221 |
|
|
131,735 |
|
|
|
Total Broadspire |
|
126,673 |
|
|
101,224 |
|
|
130,272 |
|
|
118,069 |
|
|
476,238 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
|
41,355 |
|
|
47,620 |
|
|
52,206 |
|
|
42,800 |
|
|
183,981 |
|
|
|
Network Business |
|
37,130 |
|
|
31,698 |
|
|
60,249 |
|
|
52,410 |
|
|
181,487 |
|
|
|
Total Platform Solutions |
|
78,485 |
|
|
79,318 |
|
|
112,455 |
|
|
95,210 |
|
|
365,468 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA |
|
|
||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
1,978 |
|
|
1,896 |
|
|
1,859 |
|
|
1,841 |
|
|
1,894 |
|
|
|
International Operations |
|
2,883 |
|
|
2,921 |
|
|
2,905 |
|
|
2,925 |
|
|
2,908 |
|
|
|
Broadspire |
|
2,305 |
|
|
2,240 |
|
|
2,207 |
|
|
2,202 |
|
|
2,239 |
|
|
|
Platform Solutions |
|
663 |
|
|
672 |
|
|
717 |
|
|
794 |
|
|
712 |
|
|
|
Administration |
|
706 |
|
|
692 |
|
|
698 |
|
|
703 |
|
|
700 |
|
|
|
Total Company |
|
8,535 |
|
|
8,421 |
|
|
8,386 |
|
|
8,465 |
|
|
8,452 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
8
Crawford & Company |
|||||||||||||||||
Case Volume and Full Time Equivalent Data |
|||||||||||||||||
By Quarter (Unaudited) |
|||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
2019 Quarterly Period |
First |
|
Second |
|
Third |
|
Fourth |
|
Full Year |
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
CASE VOLUME ANALYSIS |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
93,170 |
|
|
81,923 |
|
|
81,949 |
|
|
70,088 |
|
|
327,130 |
|
|
|
International Operations |
|
108,089 |
|
|
111,961 |
|
|
112,906 |
|
|
111,716 |
|
|
444,672 |
|
|
|
Broadspire |
|
119,963 |
|
|
119,070 |
|
|
130,718 |
|
|
120,200 |
|
|
489,951 |
|
|
|
Platform Solutions |
|
86,085 |
|
|
89,571 |
|
|
87,196 |
|
|
75,405 |
|
|
338,257 |
|
|
|
Total Company |
|
407,307 |
|
|
402,525 |
|
|
412,769 |
|
|
377,409 |
|
|
1,600,010 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
US |
|
40,329 |
|
|
39,211 |
|
|
38,816 |
|
|
33,989 |
|
|
152,345 |
|
|
|
Canada |
|
52,841 |
|
|
42,712 |
|
|
43,133 |
|
|
36,099 |
|
|
174,785 |
|
|
|
Total North America Loss Adjusting |
|
93,170 |
|
|
81,923 |
|
|
81,949 |
|
|
70,088 |
|
|
327,130 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
International Operations |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
UK |
|
23,617 |
|
|
25,702 |
|
|
26,421 |
|
|
29,941 |
|
|
105,681 |
|
|
|
Europe |
|
63,081 |
|
|
63,025 |
|
|
66,858 |
|
|
64,132 |
|
|
257,096 |
|
|
|
Australia |
|
11,799 |
|
|
13,426 |
|
|
9,435 |
|
|
8,103 |
|
|
42,763 |
|
|
|
Asia |
|
5,244 |
|
|
5,298 |
|
|
6,113 |
|
|
5,615 |
|
|
22,270 |
|
|
|
Latin America |
|
3,146 |
|
|
3,415 |
|
|
3,165 |
|
|
2,987 |
|
|
12,713 |
|
|
|
CLS |
|
1,202 |
|
|
1,095 |
|
|
914 |
|
|
938 |
|
|
4,149 |
|
|
|
Total International Operations |
|
108,089 |
|
|
111,961 |
|
|
112,906 |
|
|
111,716 |
|
|
444,672 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Broadspire |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Claims Management |
|
84,271 |
|
|
84,409 |
|
|
93,765 |
|
|
84,168 |
|
|
346,613 |
|
|
|
Medical Management |
|
35,692 |
|
|
34,661 |
|
|
36,953 |
|
|
36,032 |
|
|
143,338 |
|
|
|
Total Broadspire |
|
119,963 |
|
|
119,070 |
|
|
130,718 |
|
|
120,200 |
|
|
489,951 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Platform Solutions |
|
|
|
|
|
|
|
|
|
|
|
|||||
|
Contractor Connection |
|
51,743 |
|
|
53,079 |
|
|
51,316 |
|
|
42,510 |
|
|
198,648 |
|
|
|
Network Business |
|
34,342 |
|
|
36,492 |
|
|
35,880 |
|
|
32,895 |
|
|
139,609 |
|
|
|
Total Platform Solutions |
|
86,085 |
|
|
89,571 |
|
|
87,196 |
|
|
75,405 |
|
|
338,257 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
AVERAGE FULL TIME EQUIVALENT EMPLOYEE DATA |
|
|
||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
|
North America Loss Adjusting |
|
2,083 |
|
|
2,064 |
|
|
2,068 |
|
|
2,054 |
|
|
2,067 |
|
|
|
International Operations |
|
2,902 |
|
|
2,902 |
|
|
2,892 |
|
|
2,888 |
|
|
2,896 |
|
|
|
Broadspire |
|
2,217 |
|
|
2,225 |
|
|
2,242 |
|
|
2,251 |
|
|
2,234 |
|
|
|
Platform Solutions |
|
722 |
|
|
725 |
|
|
736 |
|
|
737 |
|
|
730 |
|
|
|
Administration |
|
622 |
|
|
625 |
|
|
642 |
|
|
654 |
|
|
636 |
|
|
|
Total Company |
|
8,546 |
|
|
8,541 |
|
|
8,580 |
|
|
8,585 |
|
|
8,563 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||
9