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Segment and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2022

Segment Reporting [Abstract]

Schedule of Segment Reporting Information

Financial information as of and for the years ended December 31, 2022, 2021, and 2020 related to the Company's reportable segments is presented below.

		North America Loss Adjusting				International Operations				Broadspire				Platform Solutions				Total
		(In thousands)
2022
Revenues before reimbursements		$	274,755			$	357,452			$	313,564			$	243,711			$	1,189,482
Segment operating earnings (loss)			19,431				(13,269	)			27,021				35,746				68,929
Depreciation and amortization (1)			2,228				2,388				5,800				4,269				14,685
Assets (2)			109,480				149,744				72,159				100,658				432,041
2021
Revenues before reimbursements		$	243,789			$	357,909			$	301,035			$	199,299			$	1,102,032
Segment operating earnings			15,015				4,918				24,783				32,048				76,764
Depreciation and amortization (1)			1,971				2,371				6,986				3,667				14,995
Assets (2)			103,839				182,817				70,319				110,302				467,277
2020
Revenues before reimbursements		$	217,579			$	322,435			$	293,448			$	149,030			$	982,492
Segment operating earnings			13,403				30,380				18,965				26,332				89,080
Depreciation and amortization (1)			1,499				2,023				8,861				2,419				14,802
Assets (2)			64,388				166,013				74,196				59,704				364,301

(1) Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.

(2) Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.

Reconciliation Of Capital Expenditures From Segments To Consolidated [Table Text Block]

Capital expenditures for the years ended December 31, 2022, 2021, and 2020 are shown in the following table:

Year Ended December 31,		2022				2021				2020
		(In thousands)
North America Loss Adjusting		$	2,276			$	794			$	951
International Operations			1,625				1,155				374
Broadspire			10,680				8,654				6,886
Platform Solutions			7,362				8,073				12,098
Corporate			12,656				12,278				17,071
Total capital expenditures		$	34,599			$	30,954			$	37,380

Reconciliation of Revenues from Segments to Consolidated

The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2022, 2021, and 2020 was as follows:

Year Ended December 31,		2022				2021				2020
		(In thousands)
Segments' revenues before reimbursements		$	1,189,482			$	1,102,032			$	982,492
Reimbursements			41,744				37,199				33,703
Total consolidated revenues		$	1,231,226			$	1,139,231			$	1,016,195

Reconciliation of Segment Operating Earnings from Segments to Consolidated

The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2022, 2021, and 2020 were as follows:

Year Ended December 31,		2022				2021				2020
		(In thousands)
Operating earnings of all reportable segments		$	68,929			$	76,764			$	89,080
Unallocated corporate and shared costs and credits			(5,459	)			(14,259	)			(17,250	)
Net corporate interest expense			(10,311	)			(6,559	)			(7,923	)
Stock option expense			(548	)			(1,053	)			(1,122	)
Amortization of acquisition-related intangible assets			(7,836	)			(11,029	)			(11,653	)
Goodwill and intangible asset impairment charges			(36,808	)			—				(17,674	)
Contingent earnout adjustments			(2,921	)			—				—
Restructuring and other costs, net			—				—				(8,133	)
Gain on disposition of businesses, net			—				—				13,763
Income before income taxes		$	5,046			$	43,864			$	39,088

Reconciliation of Assets from Segment to Consolidated

The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at 2022 and 2021 are presented in the following table:

December 31,		2022				2021
		(In thousands)
Assets of reportable segments		$	432,041			$	467,277
Corporate assets:
Cash and cash equivalents			46,007				53,228
Income taxes receivable			9,098				4,936
Prepaid expenses and other current assets			28,782				34,576
Net property and equipment			27,809				33,721
Operating lease right-of-use asset, net			93,334				99,369
Capitalized software costs, net			82,975				75,802
Deferred income tax assets			19,573				21,266
Other noncurrent assets			51,888				62,464
Total corporate assets			359,466				385,362
Total assets		$	791,507			$	852,639

Schedule of Disclosure on Geographic Areas, Revenue and Long-Lived Assets in Individual Foreign Countries by Country

Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consist of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.

		U.S.				U.K.				Canada				All Other International				Total Company
		(In thousands)
2022
Revenues before reimbursements		$	734,264			$	121,814			$	97,766			$	235,638			$	1,189,482
Long-lived assets			131,680				17,103				19,457				35,876				204,116
2021
Revenues before reimbursements			658,785				134,663				84,945				223,639				1,102,032
Long-lived assets			128,211				15,939				21,803				42,939				208,892
2020
Revenues before reimbursements			570,820				128,674				89,162				193,836				982,492
Long-lived assets			141,032				20,287				17,332				38,087				216,738

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