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Segment Information | 6 Months Ended
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Jun. 30, 2023
Segment Reporting [Abstract] |
Segment Information | 10. Segment Information The Company has four reportable segments consisting of North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. The Company's reportable segments are comprised of the following: • North America Loss Adjusting, which services the North American property and casualty market. This is comprised of Loss Adjusting operations in the U.S. and Canada, including Global Technical Services and edjuster. The Canadian operations include all operations within that country. • International Operations, which services the global property and casualty market outside North America. This is comprised of Loss Adjusting operations in the U.K., Europe, Australia, Asia and Latin America, and includes Crawford Legal Services. The International Operations include all operations within the respective countries. • Broadspire, which provides third party administration for workers' compensation, auto and liability, disability absence management, medical management, and accident and health to corporations, brokers and insurers in the U.S. • Platform Solutions, which consists of the Contractor Connection, Networks, and Subrogation service lines in the U.S. The Networks service line includes Catastrophe operations and WeGoLook. Financial information for the three and six months ended June 30, 2023 and 2022 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Six Months Ended |
(in thousands) |  | June 30, 2023 |  |  | June 30, 2022 |  |  | June 30, 2023 |  |  | June 30, 2022 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 75,827 |  |  | $ | 65,775 |  |  | $ | 152,954 |  |  | $ | 130,213 |
International Operations |  |  | 95,312 |  |  |  | 93,710 |  |  |  | 187,175 |  |  |  | 182,982 |
Broadspire |  |  | 83,888 |  |  |  | 80,114 |  |  |  | 165,070 |  |  |  | 156,568 |
Platform Solutions |  |  | 65,638 |  |  |  | 53,746 |  |  |  | 128,458 |  |  |  | 102,607 |
Total segment revenues before reimbursements |  |  | 320,665 |  |  |  | 293,345 |  |  |  | 633,657 |  |  |  | 572,370 |
Reimbursements |  |  | 13,073 |  |  |  | 10,306 |  |  |  | 24,677 |  |  |  | 19,070 |
Total revenues |  | $ | 333,738 |  |  | $ | 303,651 |  |  | $ | 658,334 |  |  | $ | 591,440 |
Segment Operating Earnings (Loss) |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 3,900 |  |  | $ | 2,649 |  |  | $ | 11,965 |  |  | $ | 6,783 |
International Operations |  |  | 3,742 |  |  |  | (661 | ) |  |  | 6,777 |  |  |  | (3,726 | )
Broadspire |  |  | 8,148 |  |  |  | 7,667 |  |  |  | 16,075 |  |  |  | 14,101 |
Platform Solutions |  |  | 8,106 |  |  |  | 4,596 |  |  |  | 18,072 |  |  |  | 12,633 |
Total segment operating earnings |  |  | 23,896 |  |  |  | 14,251 |  |  |  | 52,889 |  |  |  | 29,791 |
(Deduct) Add: |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (1,098 | ) |  |  | (1,945 | ) |  |  | (5,217 | ) |  |  | (4,940 | )
Net corporate interest expense |  |  | (4,309 | ) |  |  | (1,780 | ) |  |  | (8,708 | ) |  |  | (3,298 | )
Stock option expense |  |  | (139 | ) |  |  | (130 | ) |  |  | (295 | ) |  |  | (336 | )
Amortization of customer-relationship intangible assets |  |  | (1,979 | ) |  |  | (2,060 | ) |  |  | (3,878 | ) |  |  | (3,786 | )
Contingent earnout adjustments |  |  | (725 | ) |  |  | (303 | ) |  |  | (973 | ) |  |  | (2,359 | )
Non-service pension (costs) credits |  |  | (2,095 | ) |  |  | 572 |  |  |  | (4,266 | ) |  |  | 1,115 |
Income before income taxes |  | $ | 13,551 |  |  | $ | 8,605 |  |  | $ | 29,552 |  |  | $ | 16,187 |
Operating earnings is the primary financial performance measure used by the Company's senior management and chief operating decision maker ("CODM") to evaluate the financial performance of the Company's operating segments and make resource allocation and certain compensation decisions. The Company believes this measure is useful to investors in that it allows them to evaluate segment operating performance using the same criteria used by the Company's senior management and CODM. Operating earnings will differ from net income computed in accordance with GAAP since operating earnings represents segment earnings before certain unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, income taxes, and net income or loss attributable to noncontrolling interests. Segment operating earnings includes allocations of certain corporate and shared costs. If the Company changes its allocation methods or changes the types of costs that are allocated to its four operating segments, prior period amounts presented in the current period financial statements are adjusted to conform to the current allocation process. Intersegment transactions are not material for any period presented. Certain of the Company’s reportable segments represent the aggregation of certain business units which represent separate operating segments. Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.
|  | Three Months Ended |  |  | Six Months Ended |
(in thousands) |  | June 30, 2023 |  |  | June 30, 2022 |  |  | June 30, 2023 |  |  | June 30, 2022 |
International Operations |  |  |  |  |  |  |  |  |  |  |  |
International Loss Adjusting |  | $ | 89,300 |  |  | $ | 86,908 |  |  | $ | 175,294 |  |  | $ | 169,935 |
Crawford Legal Services |  |  | 6,012 |  |  |  | 6,802 |  |  |  | 11,881 |  |  |  | 13,047 |
Total Revenues before Reimbursements--International Operations |  | $ | 95,312 |  |  | $ | 93,710 |  |  | $ | 187,175 |  |  | $ | 182,982 |
Broadspire |  |  |  |  |  |  |  |  |  |  |  |
Claims Management |  | $ | 41,394 |  |  | $ | 40,426 |  |  | $ | 81,630 |  |  | $ | 79,977 |
Medical Management |  |  | 42,494 |  |  |  | 39,688 |  |  |  | 83,440 |  |  |  | 76,591 |
Total Revenues before Reimbursements--Broadspire |  | $ | 83,888 |  |  | $ | 80,114 |  |  | $ | 165,070 |  |  | $ | 156,568 |
Platform Solutions |  |  |  |  |  |  |  |  |  |  |  |
Contractor Connection |  | $ | 19,797 |  |  | $ | 17,396 |  |  | $ | 39,098 |  |  | $ | 32,659 |
Networks |  |  | 38,464 |  |  |  | 32,505 |  |  |  | 75,867 |  |  |  | 60,031 |
Subrogation |  |  | 7,377 |  |  |  | 3,845 |  |  |  | 13,493 |  |  |  | 9,917 |
Total Revenues before Reimbursements--Platform Solutions |  | $ | 65,638 |  |  | $ | 53,746 |  |  | $ | 128,458 |  |  | $ | 102,607 |

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