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Segment Information (Tables) | 9 Months Ended
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Sep. 30, 2023
Segment Reporting [Abstract] |
Schedule of Reconciliation of Operating Profit from Segment operating earnings to income before income taxes | Financial information for the three and nine months ended September 30, 2023 and 2022 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2023 |  |  | September 30, 2022 |  |  | September 30, 2023 |  |  | September 30, 2022 |
Revenues: |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 79,390 |  |  | $ | 66,822 |  |  | $ | 232,344 |  |  | $ | 197,035 |
International Operations |  |  | 98,066 |  |  |  | 86,066 |  |  |  | 285,241 |  |  |  | 269,048 |
Broadspire |  |  | 88,299 |  |  |  | 78,381 |  |  |  | 253,369 |  |  |  | 234,949 |
Platform Solutions |  |  | 59,839 |  |  |  | 63,655 |  |  |  | 188,297 |  |  |  | 166,262 |
Total segment revenues before reimbursements |  |  | 325,594 |  |  |  | 294,924 |  |  |  | 959,251 |  |  |  | 867,294 |
Reimbursements |  |  | 12,066 |  |  |  | 11,493 |  |  |  | 36,743 |  |  |  | 30,564 |
Total revenues |  | $ | 337,660 |  |  | $ | 306,417 |  |  | $ | 995,994 |  |  | $ | 897,858 |
Segment Operating Earnings (Loss) |  |  |  |  |  |  |  |  |  |  |  |
North America Loss Adjusting |  | $ | 10,468 |  |  | $ | 3,750 |  |  | $ | 22,433 |  |  | $ | 10,533 |
International Operations |  |  | 2,197 |  |  |  | (3,922 | ) |  |  | 8,974 |  |  |  | (7,648 | )
Broadspire |  |  | 13,532 |  |  |  | 6,198 |  |  |  | 29,607 |  |  |  | 20,299 |
Platform Solutions |  |  | 8,523 |  |  |  | 10,080 |  |  |  | 26,595 |  |  |  | 22,714 |
Total segment operating earnings |  |  | 34,720 |  |  |  | 16,106 |  |  |  | 87,609 |  |  |  | 45,898 |
(Deduct) Add: |  |  |  |  |  |  |  |  |  |  |  |
Unallocated corporate and shared costs, net |  |  | (4,781 | ) |  |  | (2,438 | ) |  |  | (9,998 | ) |  |  | (7,378 | )
Net corporate interest expense |  |  | (4,556 | ) |  |  | (2,903 | ) |  |  | (13,264 | ) |  |  | (6,201 | )
Stock option expense |  |  | (145 | ) |  |  | (142 | ) |  |  | (440 | ) |  |  | (478 | )
Amortization of customer-relationship intangible assets |  |  | (1,986 | ) |  |  | (1,998 | ) |  |  | (5,864 | ) |  |  | (5,784 | )
Contingent earnout adjustments |  |  | (2,127 | ) |  |  | (887 | ) |  |  | (3,100 | ) |  |  | (3,246 | )
Non-service pension (costs) credits |  |  | (2,170 | ) |  |  | 532 |  |  |  | (6,436 | ) |  |  | 1,646 |
Goodwill impairment |  |  | — |  |  |  | (36,808 | ) |  |  | — |  |  |  | (36,808 | )
Income (loss) before income taxes |  | $ | 18,955 |  |  | $ | (28,538 | ) |  | $ | 48,507 |  |  | $ | (12,351 | )
Schedule of Revenues By Major Service Line | Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2023 |  |  | September 30, 2022 |  |  | September 30, 2023 |  |  | September 30, 2022 |
International Operations |  |  |  |  |  |  |  |  |  |  |  |
International Loss Adjusting |  | $ | 91,414 |  |  | $ | 82,157 |  |  | $ | 266,708 |  |  | $ | 252,092 |
Crawford Legal Services |  |  | 6,652 |  |  |  | 3,909 |  |  |  | 18,533 |  |  |  | 16,956 |
Total Revenues before Reimbursements--International Operations |  | $ | 98,066 |  |  | $ | 86,066 |  |  | $ | 285,241 |  |  | $ | 269,048 |
Broadspire |  |  |  |  |  |  |  |  |  |  |  |
Claims Management |  | $ | 43,989 |  |  | $ | 40,275 |  |  | $ | 125,620 |  |  | $ | 120,252 |
Medical Management |  |  | 44,310 |  |  |  | 38,106 |  |  |  | 127,749 |  |  |  | 114,697 |
Total Revenues before Reimbursements--Broadspire |  | $ | 88,299 |  |  | $ | 78,381 |  |  | $ | 253,369 |  |  | $ | 234,949 |
Platform Solutions |  |  |  |  |  |  |  |  |  |  |  |
Contractor Connection |  | $ | 19,013 |  |  | $ | 17,453 |  |  | $ | 58,110 |  |  | $ | 50,112 |
Networks |  |  | 34,160 |  |  |  | 40,809 |  |  |  | 110,027 |  |  |  | 100,840 |
Subrogation |  |  | 6,666 |  |  |  | 5,393 |  |  |  | 20,160 |  |  |  | 15,310 |
Total Revenues before Reimbursements--Platform Solutions |  | $ | 59,839 |  |  | $ | 63,655 |  |  | $ | 188,297 |  |  | $ | 166,262 |

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