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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($)
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 337,660,000 $ 306,417,000 $ 995,994,000 $ 897,858,000
Net corporate interest expense (4,556,000) (2,903,000) (13,264,000) (6,201,000)
Contingent earnout adjustments     (3,100,000) (3,246,000)
Goodwill impairment   36,808,000 0 36,808,000
Income (Loss) Before Income Taxes 18,955,000 (28,538,000) 48,507,000 (12,351,000)
Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 34,720,000 16,106,000 87,609,000 45,898,000
Segment Reconciling Items        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Unallocated corporate and shared costs, net (4,781,000) (2,438,000) (9,998,000) (7,378,000)
Net corporate interest expense (4,556,000) (2,903,000) (13,264,000) (6,201,000)
Stock option expense (145,000) (142,000) (440,000) (478,000)
Amortization of customer-relationship intangible assets (1,986,000) (1,998,000) (5,864,000) (5,784,000)
Contingent earnout adjustments (2,127,000) (887,000) (3,100,000) (3,246,000)
Non-service pension (costs) credits (2,170,000) 532,000 (6,436,000) 1,646,000
Goodwill impairment 0 (36,808,000) 0 (36,808,000)
Income (Loss) Before Income Taxes 18,955,000 (28,538,000) 48,507,000 (12,351,000)
North America Loss Adjusting        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 79,390,000 66,822,000 232,344,000 197,035,000
North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 79,390,000 66,822,000 232,344,000 197,035,000
International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 98,066,000 86,066,000 285,241,000 269,048,000
International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 2,197,000 (3,922,000) 8,974,000 (7,648,000)
Goodwill impairment       19,640,000
Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 88,299,000 78,381,000 253,369,000 234,949,000
Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 13,532,000 6,198,000 29,607,000 20,299,000
Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 59,839,000 63,655,000 188,297,000 166,262,000
Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 59,839,000 63,655,000 188,297,000 166,262,000
Service        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 325,594,000 294,924,000 959,251,000 867,294,000
Service | North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 10,468,000 3,750,000 22,433,000 10,533,000
Service | International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 98,066,000 86,066,000 285,241,000 269,048,000
Service | International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 98,066,000 86,066,000 285,241,000 269,048,000
Service | Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 88,299,000 78,381,000 253,369,000 234,949,000
Service | Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 88,299,000 78,381,000 253,369,000 234,949,000
Service | Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 59,839,000 63,655,000 188,297,000 166,262,000
Service | Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 8,523,000 10,080,000 26,595,000 22,714,000
Reimbursements        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 12,066,000 $ 11,493,000 $ 36,743,000 $ 30,564,000