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Segment and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2023

Segment Reporting [Abstract]

Schedule of Segment Reporting Information

Financial information as of and for the years ended December 31, 2023, 2022, and 2021 related to the Company's reportable segments is presented below.

		North America Loss Adjusting				International Operations				Broadspire				Platform Solutions				Total
		(In thousands)
2023
Revenues before reimbursements		$	303,629			$	382,393			$	355,650			$	225,459			$	1,267,131
Segment operating earnings			23,185				11,181				41,873				28,541				104,780
Depreciation and amortization (1)			1,998				1,437				5,664				5,568				14,667
Assets (2)			108,471				144,785				70,283				82,944				406,483
2022
Revenues before reimbursements		$	274,755			$	357,452			$	313,564			$	243,711			$	1,189,482
Segment operating earnings (loss)			19,108				(12,946	)			27,021				35,746				68,929
Depreciation and amortization (1)			2,228				2,388				5,800				4,269				14,685
Assets (2)			109,480				149,744				72,159				100,658				432,041
2021
Revenues before reimbursements		$	243,789			$	357,909			$	301,035			$	199,299			$	1,102,032
Segment operating earnings			15,015				4,918				24,783				32,048				76,764
Depreciation and amortization (1)			1,971				2,371				6,986				3,667				14,995
Assets (2)			103,839				182,817				70,319				110,302				467,277

(1) Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.

(2) Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.

Reconciliation Of Capital Expenditures From Segments To Consolidated

Capital expenditures for the years ended December 31, 2023, 2022, and 2021 are shown in the following table:

Year Ended December 31,		2023				2022				2021
		(In thousands)
North America Loss Adjusting		$	3,052			$	2,276			$	794
International Operations			1,061				1,625				1,155
Broadspire			12,494				10,680				8,654
Platform Solutions			4,815				7,362				8,073
Corporate			15,174				12,656				12,278
Total capital expenditures		$	36,596			$	34,599			$	30,954

Reconciliation of Revenues from Segments to Consolidated

The total of the Company's reportable segments' revenues before reimbursements reconciled to total consolidated revenues for the years ended December 31, 2023, 2022, and 2021 was as follows:

Year Ended December 31,		2023				2022				2021
		(In thousands)
Segments' revenues before reimbursements		$	1,267,131			$	1,189,482			$	1,102,032
Reimbursements			49,788				41,744				37,199
Total consolidated revenues		$	1,316,919			$	1,231,226			$	1,139,231

Reconciliation of Segment Operating Earnings from Segments to Consolidated

The Company's reportable segments' total operating earnings reconciled to consolidated income before income taxes for the years ended December 31, 2023, 2022, and 2021 were as follows:

Year Ended December 31,		2023				2022				2021
		(In thousands)
Operating earnings of all reportable segments		$	104,780			$	68,929			$	76,764
Unallocated corporate and shared costs and credits			(19,419	)			(5,459	)			(14,259	)
Net corporate interest expense			(17,036	)			(10,311	)			(6,559	)
Stock option expense			(552	)			(548	)			(1,053	)
Amortization of acquisition-related intangible assets			(7,790	)			(7,836	)			(11,029	)
Goodwill and intangible asset impairment charges			—				(36,808	)			—
Contingent earnout adjustments			(4,025	)			(2,921	)			—
Income before income taxes		$	55,958			$	5,046			$	43,864

Reconciliation of Assets from Segment to Consolidated

The Company's reportable segments' total assets reconciled to consolidated total assets of the Company at 2023 and 2022 are presented in the following table:

December 31,		2023				2022
		(In thousands)
Assets of reportable segments		$	406,483			$	432,041
Corporate assets:
Cash and cash equivalents			58,363				46,007
Income taxes receivable			4,842				9,098
Prepaid expenses and other current assets			58,168				28,782
Net property and equipment			22,742				27,809
Operating lease right-of-use asset, net			88,615				93,334
Capitalized software costs, net			96,770				82,975
Deferred income tax assets			26,247				19,573
Other noncurrent assets			36,969				51,888
Total corporate assets			392,716				359,466
Total assets		$	799,199			$	791,507

Schedule of Disclosure on Geographic Areas, Revenue and Long-Lived Assets in Individual Foreign Countries by Country

Revenues and long-lived assets for the U.S., U.K. and Canada are set out below as these countries are material for geographical area disclosure. For the purposes of these geographic area disclosures, long-lived assets consist of the net property and equipment, capitalized software costs, net and operating lease right-of-use, net line items on the Company's Consolidated Balance Sheets and excludes intangible assets and goodwill.

		U.S.				U.K.				Canada				All Other International				Total Company
		(In thousands)
2023
Revenues before reimbursements		$	788,364			$	143,353			$	96,374			$	239,040			$	1,267,131
Long-lived assets			136,087				20,847				18,213				32,981				208,128
2022
Revenues before reimbursements			734,264				121,814				97,766				235,638				1,189,482
Long-lived assets			131,680				17,103				19,457				35,876				204,116
2021
Revenues before reimbursements			658,785				134,663				84,945				223,639				1,102,032
Long-lived assets			128,211				15,939				21,803				42,939				208,892

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