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Goodwill and Intangible Assets - Schedule of Goodwill (Details) - USD ($)
 3 Months Ended 12 Months Ended
Sep. 30, 2022
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Goodwill [Roll Forward]        
Goodwill   $ 349,704,000 $ 349,602,000 $ 352,698,000
Accumulated impairment losses   (272,980,000) (272,980,000) (236,172,000)
Net goodwill   76,724,000 76,622,000 116,526,000
Goodwill of acquired businesses     1,423,000  
Adjustments to prior acquisitions     (828,000)  
Impairment of goodwill   0 (36,808,000) 0
Foreign currency effects   102,000 (3,691,000)  
North America Loss Adjusting        
Goodwill [Roll Forward]        
Goodwill   88,995,000 88,893,000 88,966,000
Accumulated impairment losses   (71,626,000) (71,626,000) (68,261,000)
Net goodwill   17,369,000 17,267,000 20,705,000
Goodwill of acquired businesses     0  
Adjustments to prior acquisitions     0  
Impairment of goodwill     (3,365,000)  
Foreign currency effects   102,000 (73,000)  
International Operations        
Goodwill [Roll Forward]        
Goodwill   81,779,000 81,779,000 84,802,000
Accumulated impairment losses   (81,779,000) (81,779,000) (58,987,000)
Net goodwill   0 0 25,815,000
Goodwill of acquired businesses     1,423,000  
Adjustments to prior acquisitions     (828,000)  
Impairment of goodwill $ (19,640,000)   (22,792,000)  
Foreign currency effects   0 (3,618,000)  
Broadspire        
Goodwill [Roll Forward]        
Goodwill   113,374,000 113,374,000 113,374,000
Accumulated impairment losses   (100,437,000) (100,437,000) (100,437,000)
Net goodwill   12,937,000 12,937,000 12,937,000
Goodwill of acquired businesses     0  
Adjustments to prior acquisitions     0  
Impairment of goodwill     0  
Foreign currency effects   0 0  
Platform Solutions        
Goodwill [Roll Forward]        
Goodwill   65,556,000 65,556,000 65,556,000
Accumulated impairment losses   (19,138,000) (19,138,000) (8,487,000)
Net goodwill   46,418,000 46,418,000 $ 57,069,000
Goodwill of acquired businesses     0  
Adjustments to prior acquisitions     0  
Impairment of goodwill     (10,651,000)  
Foreign currency effects   $ 0 $ 0