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Consolidated Statements of Shareholders' Investment - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance $ 123,378 $ 211,397 $ 186,928
Net income (loss) 30,260 (18,532) 30,548
Other comprehensive income (loss) (3,338) (34,613) 18,407
Cash dividends paid (12,701) (11,842) (12,663)
Stock-based compensation 5,603 4,923 7,585
Repurchases of common stock (2,731) (26,749) (19,134)
Shares issued in connection with stock-based compensation plans, net (411) 117 237
Decrease in value of noncontrolling interest due to acquisition   (1,065) (106)
Dividends paid to noncontrolling interests (229) (258) (405)
Ending balance 139,831 123,378 211,397
Common Stock | Class A Non-Voting      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance 28,764 30,996 30,847
Repurchases of common stock   (2,657) (531)
Shares issued in connection with stock-based compensation plans, net 761 425 680
Ending balance 29,525 28,764 30,996
Common Stock | Class B Voting      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance 19,848 20,812 22,510
Repurchases of common stock (293) (964) (1,698)
Ending balance 19,555 19,848 20,812
Additional Paid-In Capital      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance 78,158 74,229 67,193
Stock-based compensation 5,603 4,923 7,585
Shares issued in connection with stock-based compensation plans, net (1,172) (308) (443)
Decrease in value of noncontrolling interest due to acquisition   (686) (106)
Ending balance 82,589 78,158 74,229
Retained Earnings      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance 213,094 266,369 265,245
Net income (loss) 30,609 (18,305) 30,692
Cash dividends paid (12,701) (11,842) (12,663)
Repurchases of common stock (2,438) (23,128) (16,905)
Ending balance 228,564 213,094 266,369
AOCL attributable to shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance (215,321) (180,441) (198,856)
Other comprehensive income (loss) (3,294) (34,880) 18,415
Ending balance (218,615) (215,321) (180,441)
Shareholders' Investment Attributable to Shareholders of Crawford & Company      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance 124,543 211,965 186,939
Net income (loss) 30,609 (18,305) 30,692
Other comprehensive income (loss) (3,294) (34,880) 18,415
Cash dividends paid (12,701) (11,842) (12,663)
Stock-based compensation 5,603 4,923 7,585
Repurchases of common stock (2,731) (26,749) (19,134)
Shares issued in connection with stock-based compensation plans, net (411) 117 237
Decrease in value of noncontrolling interest due to acquisition   (686) (106)
Ending balance 141,618 124,543 211,965
Noncontrolling Interests      
Increase Decrease In Stockholders Equity [Roll Forward]      
Beginning balance (1,165) (568) (11)
Net income (loss) (349) (227) (144)
Other comprehensive income (loss) (44) 267 (8)
Decrease in value of noncontrolling interest due to acquisition   (379)  
Dividends paid to noncontrolling interests (229) (258) (405)
Ending balance $ (1,787) $ (1,165) $ (568)