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Segment and Geographic Information - Financial Information (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Segment Reporting Information [Line Items]      
Revenues $ 1,316,919 $ 1,231,226 $ 1,139,231
Assets 799,199 791,507  
Operating Segments      
Segment Reporting Information [Line Items]      
Segment operating earnings (loss) 104,780 68,929 76,764
Depreciation and amortization [1] 14,667 14,685 14,995
Assets [2] 406,483 432,041 467,277
Service      
Segment Reporting Information [Line Items]      
Revenues 1,267,131 1,189,482 1,102,032
North America Loss Adjusting      
Segment Reporting Information [Line Items]      
Revenues 303,629 274,755  
North America Loss Adjusting | Operating Segments      
Segment Reporting Information [Line Items]      
Segment operating earnings (loss) 23,185 19,108 15,015
Depreciation and amortization [1] 1,998 2,228 1,971
Assets [2] 108,471 109,480 103,839
North America Loss Adjusting | Service      
Segment Reporting Information [Line Items]      
Revenues 303,629 274,755 243,789
International Operations      
Segment Reporting Information [Line Items]      
Revenues 382,393 357,452  
International Operations | Operating Segments      
Segment Reporting Information [Line Items]      
Segment operating earnings (loss) 11,181 (12,946) 4,918
Depreciation and amortization [1] 1,437 2,388 2,371
Assets [2] 144,785 149,744 182,817
International Operations | Service      
Segment Reporting Information [Line Items]      
Revenues 382,393 357,452 357,909
Broadspire      
Segment Reporting Information [Line Items]      
Revenues 355,650 313,564  
Broadspire | Operating Segments      
Segment Reporting Information [Line Items]      
Segment operating earnings (loss) 41,873 27,021 24,783
Depreciation and amortization [1] 5,664 5,800 6,986
Assets [2] 70,283 72,159 70,319
Broadspire | Service      
Segment Reporting Information [Line Items]      
Revenues 355,650 313,564 301,035
Platform Solutions      
Segment Reporting Information [Line Items]      
Revenues 225,459 243,711  
Platform Solutions | Operating Segments      
Segment Reporting Information [Line Items]      
Segment operating earnings (loss) 28,541 35,746 32,048
Depreciation and amortization [1] 5,568 4,269 3,667
Assets [2] 82,944 100,658 110,302
Platform Solutions | Service      
Segment Reporting Information [Line Items]      
Revenues $ 225,459 $ 243,711 $ 199,299
[1] Excludes amortization expense of finite-lived customer relationships and trade name intangible assets.
[2] Consists of accounts receivable, less allowance for expected credit losses, unbilled revenues at estimated billable amounts, goodwill and intangible assets arising from business acquisitions, net.