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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($)
$ in Thousands
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues $ 313,073 $ 327,938
Net corporate interest expense (3,596) (4,399)
Contingent earnout adjustments (151) (248)
Income Before Income Taxes 3,826 16,001
Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Total segment operating earnings 20,088 28,993
Segment Reconciling Items    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Unallocated corporate and shared costs, net (8,007) (4,119)
Net corporate interest expense (3,596) (4,399)
Stock option expense (167) (156)
Amortization of acquisition-related intangible assets (1,868) (1,899)
Contingent earnout adjustments (151) (248)
Non-service pension costs (2,473) (2,171)
Income Before Income Taxes 3,826 16,001
North America Loss Adjusting    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 77,365 77,597
North America Loss Adjusting | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 77,365 77,597
International Operations    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 98,092 91,863
International Operations | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Total segment operating earnings 1,690 3,035
Broadspire    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 94,298 84,054
Broadspire | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Total segment operating earnings 12,804 7,927
Platform Solutions    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 31,899 62,820
Platform Solutions | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 31,899 62,820
Service    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 301,654 316,334
Service | North America Loss Adjusting | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Total segment operating earnings 4,479 8,065
Service | International Operations    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 98,092 91,863
Service | International Operations | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 98,092 91,863
Service | Broadspire    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 94,298 84,054
Service | Broadspire | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 94,298 84,054
Service | Platform Solutions    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues 31,899 62,820
Service | Platform Solutions | Operating Segments    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Total segment operating earnings 1,115 9,966
Reimbursements    
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated    
Revenues $ 11,419 $ 11,604