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Segment Information (Tables)

6 Months Ended

Jun. 30, 2024

Segment Reporting [Abstract]

Schedule of Reconciliation of Operating Profit from Segment operating earnings to income before income taxes

Financial information for the three and six months ended June 30, 2024 and 2023 related to the Company's reportable segments, including a reconciliation from segment operating earnings to income before income taxes, the most directly comparable GAAP financial measure, is presented below:

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
Revenues:
North America Loss Adjusting		$	76,030			$	76,362			$	153,395			$	153,959
International Operations			102,283				95,312				200,375				187,175
Broadspire			97,087				87,244				191,385				171,298
Platform Solutions			38,827				65,638				70,726				128,458
Total segment revenues before reimbursements			314,227				324,556				615,881				640,890
Reimbursements			12,626				13,073				24,045				24,677
Total revenues		$	326,853			$	337,629			$	639,926			$	665,567
Segment Operating Earnings:
North America Loss Adjusting		$	4,885			$	3,900			$	9,364			$	11,965
International Operations			5,702				3,742				7,392				6,777
Broadspire			15,091				8,148				27,895				16,075
Platform Solutions			1,469				8,106				2,584				18,072
Total segment operating earnings			27,147				23,896				47,235				52,889
Deduct:
Unallocated corporate and shared costs, net			(5,079	)			(1,098	)			(13,086	)			(5,217	)
Net corporate interest expense			(4,256	)			(4,309	)			(7,852	)			(8,708	)
Stock option expense			(139	)			(139	)			(306	)			(295	)
Amortization of acquisition-related intangible assets			(1,856	)			(1,979	)			(3,724	)			(3,878	)
Contingent earnout adjustments			(430	)			(725	)			(581	)			(973	)
Non-service pension costs			(2,399	)			(2,095	)			(4,872	)			(4,266	)
Income before income taxes		$	12,988			$	13,551			$	16,814			$	29,552

Schedule of Revenues By Major Service Line

Revenues before reimbursements by major service line in the International Operations, Broadspire and Platform Solutions segments are shown in the following table. The Company considers all North America Loss Adjusting revenues to be primarily derived from one service line.

		Three Months Ended								Six Months Ended
(in thousands)		June 30, 2024				June 30, 2023				June 30, 2024				June 30, 2023
International Operations
International Loss Adjusting		$	95,441			$	89,300			$	187,806			$	175,294
Crawford Legal Services			6,842				6,012				12,569				11,881
Total Revenues before Reimbursements--International Operations		$	102,283			$	95,312			$	200,375			$	187,175
Broadspire
Claims Management		$	49,858			$	44,750			$	98,256			$	87,858
Medical Management			47,229				42,494				93,129				83,440
Total Revenues before Reimbursements--Broadspire		$	97,087			$	87,244			$	191,385			$	171,298
Platform Solutions
Contractor Connection		$	18,118			$	19,797			$	35,063			$	39,098
Networks			13,373				38,464				21,116				75,867
Subrogation			7,336				7,377				14,547				13,493
Total Revenues before Reimbursements--Platform Solutions		$	38,827			$	65,638			$	70,726			$	128,458

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Schedule of Revenue by Service Line by Reporting Segments [Table Text Block]

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Tabular disclosure of the reconciliation of profit (loss) from reportable segments to the consolidated income (loss) before income tax expense (benefit) and discontinued operations. Includes, but is not limited to, reconciliation after income tax if income tax is allocated to the reportable segment.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-31

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-30

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