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Segment Information - Reconciliation of Operating Profit from Segments to Consolidated (Details) - USD ($)
$ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 326,853 $ 337,629 $ 639,926 $ 665,567
Net corporate interest expense (4,256) (4,309) (7,852) (8,708)
Contingent earnout adjustments     (581) (973)
Income Before Income Taxes 12,988 13,551 16,814 29,552
Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 27,147 23,896 47,235 52,889
Segment Reconciling Items        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Unallocated corporate and shared costs, net (5,079) (1,098) (13,086) (5,217)
Net corporate interest expense (4,256) (4,309) (7,852) (8,708)
Stock option expense (139) (139) (306) (295)
Amortization of acquisition-related intangible assets (1,856) (1,979) (3,724) (3,878)
Contingent earnout adjustments (430) (725) (581) (973)
Non-service pension costs (2,399) (2,095) (4,872) (4,266)
Income Before Income Taxes 12,988 13,551 16,814 29,552
North America Loss Adjusting        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 76,030 76,362 153,395 153,959
North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 76,030 76,362 153,395 153,959
International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 102,283 95,312 200,375 187,175
International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 5,702 3,742 7,392 6,777
Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 97,087 87,244 191,385 171,298
Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 15,091 8,148 27,895 16,075
Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 38,827 65,638 70,726 128,458
Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 38,827 65,638 70,726 128,458
Service        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 314,227 324,556 615,881 640,890
Service | North America Loss Adjusting | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 4,885 3,900 9,364 11,965
Service | International Operations        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 102,283 95,312 200,375 187,175
Service | International Operations | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 102,283 95,312 200,375 187,175
Service | Broadspire        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 97,087 87,244 191,385 171,298
Service | Broadspire | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 97,087 87,244 191,385 171,298
Service | Platform Solutions        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues 38,827 65,638 70,726 128,458
Service | Platform Solutions | Operating Segments        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Total segment operating earnings 1,469 8,106 2,584 18,072
Reimbursements        
Segment Reporting, Reconciling Item for Operating Profit from Segment to Consolidated        
Revenues $ 12,626 $ 13,073 $ 24,045 $ 24,677