
													Value of Initial Fixed $100
													Investment Based on:⁽⁹⁾
									Average							Net
			Summary				Compensation		Summary		Average			Peer		Income
	Summary		Compensation		Compensation		Actually		Compensation		Compensation		Total	Group		(Loss)
	Compensation		Table Total		Actually Paid		Paid to		Table Total		Actually		Shareholder	Total		Attributable to		Operating
	Table Total for		for Former		to Current		Former		for Non-CEO		Paid to		Return	Shareholder		Shareholders		Earnings
Year	Current CEO⁽¹⁾		CEO⁽²⁾		CEO⁽³⁾		CEO⁽⁴⁾		NEOs⁽⁵⁾		Non-CEO NEOs⁽⁶⁾		Class A/B	Return⁽⁷⁾		(in thousands)		(in thousands)⁽⁸⁾
2023	$	2,354,525	$	—	$	4,101,591	$	—	$	1,339,586	$	1,909,104	$129 / $145	$	164	$	30,609	$	85,361
2022	$	1,939,121		—	$	536,981		—	$	1,210,438	$	392,442	$53 / $57	$	149	$	(18,305)	$	61,879
2021	$	2,487,739		—	$	2,470,618		—	$	1,372,878	$	1,355,049	$69 / $78	$	125	$	30,692	$	62,505
2020	$	1,846,893	$	1,856,122	$	975,910	$	690,423	$	1,242,618	$	1,033,511	$66 / $73	$	106	$	28,296	$	71,830

(1)	The dollar amounts reported in this column are the amounts of total compensation reported for Mr. Verma, our Chief Executive Officer, for each corresponding year in the “Total” column of the Summary Compensation Table (“SCT”).

(2)	The dollar amounts reported in this column are the amounts of total compensation as reported in the Crawford & Company 2021 Proxy Statement for Mr. Agadi, our former Chief Executive Officer, for each corresponding year in the “Total” column of the Summary Compensation Table (“SCT”).

(3)

The dollar amounts reported in this column represent the amount of “Compensation Actually Paid” to Mr. Verma as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid to Mr. Verma during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to Mr. Verma’s total compensation for each year to determine the compensation actually paid:

Adjustments to Determine Compensation Actually Paid for Current CEO:


Current CEO:	2023		2022		2021		2020
SCT Total Compensation	$	2,354,525	$	1,939,121	$	2,487,739	$	1,846,893
Less: Stock and Option Award Values Reported in SCT for the Fiscal Year		(866,316)		(868,784)		(887,514)		(1,007,591)
Plus: Fair Value for Stock and Option Awards Granted and Vested in the Fiscal Year		337,026		112,020		133,111		74,010
Change in Fair Value for Stock and Option Awards Granted in Prior Years and Vested in Fiscal Year		318,429		(40,666)		101,796		(463,891)
Fair Value at Fiscal Year-End of Outstanding and Unvested Stock and Option Awards Granted in Fiscal Year		1,652,540		308,489		626,333		1,066,387
Change in Fair Value of Outstanding Unvested Stock and Option Awards from Prior Years		305,387		(412,952)		9,153		(120,062)
Less: Fair Value of Stock and Option Awards Forfeited during the Covered Year		—		(500,246)		—		(419,837)
Compensation Actually Paid	$	4,101,591	$	536,981	$	2,470,618	$	975,910

Equity Valuations: Stock option grant date fair values are calculated based on the Black-Scholes option pricing model as of the grant date. Adjustments have been made using stock option fair values as of each measurement date using the stock price as of the measurement date and updated assumptions (i.e., term, volatility, dividend yield, risk free rates) as of the measurement date. Performance-based restricted share unit grant date fair values are calculated using the stock price as of date of grant assuming target performance. Adjustments have been made using the stock price and performance accrual modifier as of year-end and as of the date of vest. Time-vested restricted unit grant date fair values are calculated using the stock price as of date of grant. Adjustments have been made using the stock price as of year-end and as of each date of vest.

(4)

The dollar amounts reported in this column represent the amount of “Compensation Actually Paid” to Mr. Agadi as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual amount of compensation earned by or paid to Mr. Agadi during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to Mr. Agadi’s total compensation for each year to determine the compensation actually paid using the same methodology described in Note 3:

Adjustments to Determine Compensation Actually Paid for Former CEO:


Former CEO:	2023	2022	2021	2020
SCT Total Compensation	—	—	—	$	1,856,122
Less: Stock and Option Award Values Reported in SCT for the Covered Year	—	—	—		(890,175)
Plus: Fair Value for Stock and Option Awards Granted and Vested in the Fiscal Year	—	—	—		81,199
Change in Fair Value for Stock and Option Awards Granted in Prior Years and Vested in Fiscal Year	—	—	—		(156,970)
Fair Value at Fiscal Year-End of Outstanding and Unvested Stock and Option Awards Granted in Fiscal Year	—	—	—		668,980
Change in Fair Value of Outstanding Unvested Stock and Option Awards from Prior Years	—	—	—		(40,589)
Less: Fair Value of Stock and Option Awards Forfeited during the Covered Year	—	—	—		(828,144)
Compensation Actually Paid	—	—	—	$	690,423

(5)

The dollar amounts reported in this column represent the average of the amounts reported for the Company’s named executive officers as a group (excluding our CEO) in the “Total” column of the Summary Compensation Table in each applicable year. The names of each of the named executive officers (excluding our CEO) included for purposes of calculating the average amounts in each applicable year are as follows: (i) for 2023, Messrs. Bart, Blanco, Swain

Hoberman and Thomas; (ii) for 2022, Messrs. Bart, Blanco, Swain and Thomas (iii) for 2021, Messrs. Blanco, Hoberman, Swain and Thomas; and (iv) for 2020, Ms. Lisenbey, Messrs. Blanco, Swain and Thomas.

(6)

The dollar amounts reported in this column represent the average amount of “compensation actually paid” to the named executive officers as a group (excluding our CEO), as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual average amount of compensation earned by or paid to the named executive officers as a group (excluding our CEO) during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the following adjustments were made to average total compensation for the named executive officers as a group (excluding our CEO) for each year to determine the compensation actually paid, using the same methodology described above in Note 3:

Adjustments to Determine Compensation Actually Paid for Non-CEO NEOs:


Average Compensation	2023		2022		2021		2020
SCT Total Compensation	$	1,339,586	$	1,210,438	$	1,372,878	$	1,242,618
Less: Stock and Option Award Values Reported in SCT for the Covered Year		(476,705)		(514,411)		(506,251)		(453,663)
Plus: Fair Value for Stock and Option Awards Granted and Vested in the Fiscal Year		171,194		66,328		73,561		38,644
Change in Fair Value for Stock and Option Awards Granted in Prior Years and Vested in Fiscal Year		146,588		(22,117)		58,121		(55,556)
Fair Value at Fiscal Year-End of Outstanding and Unvested Stock and Option Awards Granted in Fiscal Year		617,643		182,657		346,132		743,522
Change in Fair Value of Outstanding Unvested Stock and Option Awards from Prior Years		129,566		(234,959)		10,607		(262,309)
Less: Fair Value of Stock and Option Awards Forfeited during the Covered Year		(17,175)		(295,493)		—		(200,034)
Less: Aggregate Change in Actuarial Present Value of Accumulated Benefit Under Pension Plans		(1,593)		—		—		(19,712)
Compensation Actually Paid	$	1,909,104	$	392,442	$	1,355,049	$	1,033,511

(7)	The peer group used for this purpose is S&P Property-Casualty Insurance Index.

(8)

We have determined that operating earnings is the financial performance measure that, in our assessment, represents the most important performance measure (that is not otherwise required to be disclosed in the table) used to link compensation actually paid to our NEOs, for the most recently completed fiscal year, to Company performance.

Named Executive Officers, Footnote

(1)	The dollar amounts reported in this column are the amounts of total compensation reported for Mr. Verma, our Chief Executive Officer, for each corresponding year in the “Total” column of the Summary Compensation Table (“SCT”).

(2)	The dollar amounts reported in this column are the amounts of total compensation as reported in the Crawford & Company 2021 Proxy Statement for Mr. Agadi, our former Chief Executive Officer, for each corresponding year in the “Total” column of the Summary Compensation Table (“SCT”).

Adjustment To PEO Compensation, Footnote

Adjustments to Determine Compensation Actually Paid for Current CEO:


Current CEO:	2023		2022		2021		2020
SCT Total Compensation	$	2,354,525	$	1,939,121	$	2,487,739	$	1,846,893
Less: Stock and Option Award Values Reported in SCT for the Fiscal Year		(866,316)		(868,784)		(887,514)		(1,007,591)
Plus: Fair Value for Stock and Option Awards Granted and Vested in the Fiscal Year		337,026		112,020		133,111		74,010
Change in Fair Value for Stock and Option Awards Granted in Prior Years and Vested in Fiscal Year		318,429		(40,666)		101,796		(463,891)
Fair Value at Fiscal Year-End of Outstanding and Unvested Stock and Option Awards Granted in Fiscal Year		1,652,540		308,489		626,333		1,066,387
Change in Fair Value of Outstanding Unvested Stock and Option Awards from Prior Years		305,387		(412,952)		9,153		(120,062)
Less: Fair Value of Stock and Option Awards Forfeited during the Covered Year		—		(500,246)		—		(419,837)
Compensation Actually Paid	$	4,101,591	$	536,981	$	2,470,618	$	975,910

Adjustments to Determine Compensation Actually Paid for Former CEO:


Former CEO:	2023	2022	2021	2020
SCT Total Compensation	—	—	—	$	1,856,122
Less: Stock and Option Award Values Reported in SCT for the Covered Year	—	—	—		(890,175)
Plus: Fair Value for Stock and Option Awards Granted and Vested in the Fiscal Year	—	—	—		81,199
Change in Fair Value for Stock and Option Awards Granted in Prior Years and Vested in Fiscal Year	—	—	—		(156,970)
Fair Value at Fiscal Year-End of Outstanding and Unvested Stock and Option Awards Granted in Fiscal Year	—	—	—		668,980
Change in Fair Value of Outstanding Unvested Stock and Option Awards from Prior Years	—	—	—		(40,589)
Less: Fair Value of Stock and Option Awards Forfeited during the Covered Year	—	—	—		(828,144)
Compensation Actually Paid	—	—	—	$	690,423

Non-PEO NEO Average Compensation Actually Paid Amount

$ 1,909,104

392,442

1,355,049

1,033,511

Compensation Actually Paid vs. Total Shareholder Return

The following chart provides a graphical representation of the Compensation Actually Paid to the current CEO and Average Non-CEO NEO’s as compared to the Company’s total shareholder return. Former CEO data was excluded as it is not meaningful.

Compensation Actually Paid vs. Company Selected Measure

The following chart provides a graphical representation of the Compensation Actually Paid to the current CEO and Average Non-CEO NEO’s as compared to the Company’s Operating Earnings. Former CEO data was excluded as it is not meaningful.

Tabular List, Table

Most Important Performance Measures

The table below lists our most important performance measures used to link “Compensation Actually Paid” for our NEOs to Company performance, over the fiscal year ending December 31, 2023. The performance measures included in this table are not ranked by relative importance.

Revenue before Reimbursements

Operating Earnings

Earnings Per Share (adjusted per note 2 to the table set forth under “Overview” above)

Operating Margin