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v3.25.1

Segment Information - Financial Information (Details) - USD ($) | 3 Months Ended
--- | ---
Mar. 31, 2025 | Mar. 31, 2024
Segment Reporting Information [Line Items] |  |  |
Revenues |  | $ 323,339,000 | $ 313,073,000
Reconciliation of segment operating earnings (loss): |  |  |
Net corporate interest expense |  | (3,944,000) | (3,596,000)
Contingent earnout adjustments |  | (363,000) | (151,000)
Income Before Income Taxes |  | 9,220,000 | 3,826,000
Income taxes |  | (2,480,000) | (1,047,000)
Net Income |  | 6,740,000 | 2,779,000
Net (Income) Loss Attributable to Noncontrolling Interests |  | (56,000) | 58,000
Net Income Attributable to Shareholders of Crawford & Company |  | 6,684,000 | 2,837,000
Segment Reconciling Items |  |  |
Segment Reporting Information [Line Items] |  |  |
Segment Operating Earnings |  | 24,062,000 | 20,088,000
Reconciliation of segment operating earnings (loss): |  |  |
Unallocated corporate administrative costs | [1] | (6,218,000) | (8,007,000)
Net corporate interest expense |  | (3,944,000) | (3,596,000)
Stock option expense |  | (184,000) | (167,000)
Amortization of acquisition-related intangible assets |  | (1,800,000) | (1,868,000)
Non-service pension costs |  | (2,333,000) | (2,473,000)
Contingent earnout adjustments |  | (363,000) | (151,000)
Income Before Income Taxes |  | 9,220,000 | 3,826,000
Income taxes |  | (2,480,000) | (1,047,000)
Net Income |  | 6,740,000 | 2,779,000
Net (Income) Loss Attributable to Noncontrolling Interests |  | (56,000) | 58,000
Net Income Attributable to Shareholders of Crawford & Company |  | 6,684,000 | 2,837,000
Service |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 312,032,000 | 301,654,000
Service | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 312,032,000 | 301,654,000
Compensation |  | 157,435,000 | 154,450,000
Benefits and payroll taxes |  | 30,708,000 | 30,345,000
Non-employee labor |  | 14,848,000 | 11,838,000
Total Compensation |  | 202,991,000 | 196,633,000
Office rent and occupancy |  | 7,537,000 | 8,255,000
Other office operating expense | [2] | 17,711,000 | 16,480,000
Depreciation |  | 5,097,000 | 4,551,000
Professional fees |  | 7,363,000 | 7,650,000
Cost of risk |  | 1,135,000 | 2,231,000
Other, net | [3] | 3,133,000 | 4,102,000
Total Other Operating Expense |  | 41,976,000 | 43,269,000
Allocated corporate, shared services, and administrative costs | [4] | 43,003,000 | 41,664,000
Total Segment Expenses |  | 287,970,000 | 281,566,000
Segment Operating Earnings |  | 24,062,000 | 20,088,000
North America Loss Adjusting |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 79,740,000 | 77,365,000
North America Loss Adjusting | Service | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 79,740,000 | 77,365,000
Compensation |  | 45,261,000 | 45,083,000
Benefits and payroll taxes |  | 9,310,000 | 9,234,000
Non-employee labor |  | 1,447,000 | 1,150,000
Total Compensation |  | 56,018,000 | 55,467,000
Office rent and occupancy |  | 1,037,000 | 1,255,000
Other office operating expense | [2] | 4,542,000 | 3,667,000
Depreciation |  | 1,015,000 | 837,000
Professional fees |  | 410,000 | 331,000
Cost of risk |  | 152,000 | 486,000
Other, net | [3] | 739,000 | 1,076,000
Total Other Operating Expense |  | 7,895,000 | 7,652,000
Allocated corporate, shared services, and administrative costs | [4] | 10,351,000 | 9,767,000
Total Segment Expenses |  | 74,264,000 | 72,886,000
Segment Operating Earnings |  | 5,476,000 | 4,479,000
International Operations |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 104,394,000 | 98,092,000
International Operations | Service | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 104,394,000 | 98,092,000
Compensation |  | 52,418,000 | 50,085,000
Benefits and payroll taxes |  | 9,719,000 | 9,464,000
Non-employee labor |  | 8,441,000 | 5,430,000
Total Compensation |  | 70,578,000 | 64,979,000
Office rent and occupancy |  | 3,435,000 | 3,735,000
Other office operating expense | [2] | 6,938,000 | 7,037,000
Depreciation |  | 966,000 | 796,000
Professional fees |  | 2,345,000 | 2,712,000
Cost of risk |  | (431,000) | 811,000
Other, net | [3] | 1,642,000 | 2,041,000
Total Other Operating Expense |  | 14,895,000 | 17,132,000
Allocated corporate, shared services, and administrative costs | [4] | 15,465,000 | 14,291,000
Total Segment Expenses |  | 100,938,000 | 96,402,000
Segment Operating Earnings |  | 3,456,000 | 1,690,000
Broadspire |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 96,384,000 | 94,298,000
Broadspire | Service | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 96,384,000 | 94,298,000
Compensation |  | 44,983,000 | 43,958,000
Benefits and payroll taxes |  | 9,101,000 | 8,942,000
Non-employee labor |  | 4,267,000 | 4,357,000
Total Compensation |  | 58,351,000 | 57,257,000
Office rent and occupancy |  | 2,109,000 | 2,289,000
Other office operating expense | [2] | 4,417,000 | 4,075,000
Depreciation |  | 1,443,000 | 1,275,000
Professional fees |  | 3,982,000 | 4,109,000
Cost of risk |  | 1,302,000 | 708,000
Other, net | [3] | 281,000 | 280,000
Total Other Operating Expense |  | 13,534,000 | 12,736,000
Allocated corporate, shared services, and administrative costs | [4] | 12,296,000 | 11,501,000
Total Segment Expenses |  | 84,181,000 | 81,494,000
Segment Operating Earnings |  | 12,203,000 | 12,804,000
Platform Solutions |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 31,514,000 | 31,899,000
Platform Solutions | Service | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Revenues |  | 31,514,000 | 31,899,000
Compensation |  | 14,773,000 | 15,324,000
Benefits and payroll taxes |  | 2,578,000 | 2,705,000
Non-employee labor |  | 693,000 | 901,000
Total Compensation |  | 18,044,000 | 18,930,000
Office rent and occupancy |  | 956,000 | 976,000
Other office operating expense | [2] | 1,814,000 | 1,701,000
Depreciation |  | 1,673,000 | 1,643,000
Professional fees |  | 626,000 | 498,000
Cost of risk |  | 112,000 | 226,000
Other, net | [3] | 471,000 | 705,000
Total Other Operating Expense |  | 5,652,000 | 5,749,000
Allocated corporate, shared services, and administrative costs | [4] | 4,891,000 | 6,105,000
Total Segment Expenses |  | 28,587,000 | 30,784,000
Segment Operating Earnings |  | $ 2,927,000 | $ 1,115,000
[1] | Unallocated corporate and shared costs and credits represent expenses for the Company's Chief Executive Officer and Board of Directors, certain adjustments to self-insured liabilities, certain unallocated legal and professional fees, and certain adjustments and recoveries to the Company's allowances for estimated credit losses.
[2] | Other office and operating expenses include travel and entertainment, automobile expenses, office operating expenses and data processing costs.
[3] | Other, net primarily includes bank service charges and advertising expenses.
[4] | Allocated corporate, shared services, and administrative costs, comprise of expenses for administrative functions, including direct compensation, payroll taxes, and benefits which are allocated to each segment based on usage.

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