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v3.25.3

Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2025
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue | The following table presents North America Loss Adjusting revenues before reimbursements disaggregated by geography for the three and nine months ended September 30, 2025 and 2024:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2025 |  |  | September 30, 2024 |  |  | September 30, 2025 |  |  | September 30, 2024 |
U.S. |  | $ | 54,522 |  |  | $ | 55,855 |  |  | $ | 167,291 |  |  | $ | 163,208 |
Canada |  |  | 22,473 |  |  |  | 23,474 |  |  |  | 67,518 |  |  |  | 69,516 |
Total North America Loss Adjusting Revenues before Reimbursements |  | $ | 76,995 |  |  | $ | 79,329 |  |  | $ | 234,809 |  |  | $ | 232,724 |
The following table presents International Operations revenues before reimbursements disaggregated by geography and service line for the three and nine months ended September 30, 2025 and 2024:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2025 |  |  | September 30, 2024 |  |  | September 30, 2025 |  |  | September 30, 2024 |
U.K. |  | $ | 42,665 |  |  | $ | 39,362 |  |  | $ | 126,429 |  |  | $ | 115,751 |
Europe |  |  | 26,801 |  |  |  | 25,116 |  |  |  | 80,354 |  |  |  | 73,190 |
Australia |  |  | 22,566 |  |  |  | 20,369 |  |  |  | 58,936 |  |  |  | 56,952 |
Asia |  |  | 8,077 |  |  |  | 5,847 |  |  |  | 21,480 |  |  |  | 16,820 |
Latin America |  |  | 7,799 |  |  |  | 8,292 |  |  |  | 23,505 |  |  |  | 24,079 |
International Loss Adjusting |  | $ | 107,908 |  |  | $ | 98,986 |  |  | $ | 310,704 |  |  | $ | 286,792 |
U.K. |  | $ | 2,811 |  |  | $ | 2,903 |  |  | $ | 7,711 |  |  | $ | 8,189 |
Australia |  |  | 1,550 |  |  |  | 3,161 |  |  |  | 5,835 |  |  |  | 8,555 |
Latin America |  |  | 584 |  |  |  | 691 |  |  |  | 2,067 |  |  |  | 2,580 |
Crawford Legal Services |  | $ | 4,945 |  |  | $ | 6,755 |  |  | $ | 15,613 |  |  | $ | 19,324 |
Total International Operations Revenues before Reimbursements |  | $ | 112,853 |  |  | $ | 105,741 |  |  | $ | 326,317 |  |  | $ | 306,116 |
The following table presents Broadspire revenues before reimbursements disaggregated by service line for the three and nine months ended September 30, 2025 and 2024:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2025 |  |  | September 30, 2024 |  |  | September 30, 2025 |  |  | September 30, 2024 |
Claims Management |  | $ | 53,383 |  |  | $ | 50,293 |  |  | $ | 155,028 |  |  | $ | 148,549 |
Medical Management |  |  | 50,018 |  |  |  | 48,716 |  |  |  | 145,374 |  |  |  | 141,845 |
Total Broadspire Revenues before Reimbursements |  | $ | 103,401 |  |  | $ | 99,009 |  |  | $ | 300,402 |  |  | $ | 290,394 |
The following table presents Platform Solutions revenues before reimbursements disaggregated by service line for the three and nine months ended September 30, 2025 and 2024:
|  | Three Months Ended |  |  | Nine Months Ended |
(in thousands) |  | September 30, 2025 |  |  | September 30, 2024 |  |  | September 30, 2025 |  |  | September 30, 2024 |
Contractor Connection |  | $ | 16,516 |  |  | $ | 17,051 |  |  | $ | 51,897 |  |  | $ | 52,114 |
Networks |  |  | 5,189 |  |  |  | 20,787 |  |  |  | 21,729 |  |  |  | 41,903 |
Subrogation |  |  | 7,217 |  |  |  | 7,458 |  |  |  | 22,046 |  |  |  | 22,005 |
Total Platform Solutions Revenues before Reimbursements |  | $ | 28,922 |  |  | $ | 45,296 |  |  | $ | 95,672 |  |  | $ | 116,022 |
Schedule of Customer Contract Liabilities | The table below presents the deferred revenues balance as of January 1, 2025 and the significant activity affecting deferred revenues during the three, six, and nine months ended September 30, 2025:
(In Thousands) |  |  |
Customer Contract Liabilities |  | Deferred Revenue |
Balance at January 1, 2025 |  | $ | 59,685 |
Quarterly additions |  |  | 25,100 |
Revenue recognized from the prior periods |  |  | (15,874 | )
Revenue recognized from current quarter additions |  |  | (9,406 | )
Balance as of March 31, 2025 |  | $ | 59,505 |
Quarterly additions |  |  | 26,523 |
Revenue recognized from the prior periods |  |  | (15,165 | )
Revenue recognized from current quarter additions |  |  | (9,540 | )
Balance as of June 30, 2025 |  | $ | 61,323 |
Quarterly additions |  |  | 24,781 |
Revenue recognized from the prior periods |  |  | (15,296 | )
Revenue recognized from current quarter additions |  |  | (10,925 | )
Balance as of September 30, 2025 |  | $ | 59,883 |

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-10 + Details
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- Definition Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479806/606-10-50-5 + Details
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