EX-99.2 3 a4q2016earningsreleasesu.htm EXHIBIT 99.2
Kelly Services, Inc. Fourth Quarter and Full Year 2016 February 17, 2017 Exhibit 99.2

Safe Harbor Statement This release contains statements that are forward looking in nature and, accordingly, are subject to risks and uncertainties. These factors include, but are not limited to, competitive market pressures including pricing and technology introductions, changing market and economic conditions, our ability to achieve our business strategy, the risk of damage to our brand, the risk our intellectual assets could be infringed upon or compromised, our ability to successfully develop new service offerings, our exposure to risks associated with services outside traditional staffing, including business process outsourcing, our increasing dependency on third parties for the execution of critical functions, the risks associated with past and future acquisitions, exposure to risks associated with investments in equity affiliates, material changes in demand from or loss of large corporate customers, risks associated with conducting business in foreign countries, including foreign currency fluctuations, availability of full-time employees to lead complex talent supply chain sales and operations, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, the risk of cyber attacks or other breaches of network or information technology security as well as risks associated with compliance on data privacy, our ability to sustain critical business applications through our key data centers, our ability to effectively implement and manage our information technology programs, our ability to maintain adequate financial and management processes and controls, impairment charges triggered by adverse industry developments or operational circumstances, unexpected changes in claim trends on workers’ compensation, disability and medical benefit plans, the impact of the Patient Protection and Affordable Care Act on our business, the impact of changes in laws and regulations (including federal, state and international tax laws ), the risk of additional tax or unclaimed property liabilities in excess of our estimates, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this release and in the Company’s filings with the Securities and Exchange Commission. Actual results may differ materially from any forward looking statements contained herein, and we have no intention to update these statements. 2

3 Fourth Quarter 2016 Highlights (YOY Comparisons) • Total revenue declined 11%, or 10% in constant currency – Excluding APAC results in 2015, total revenue declined 4% in nominal and constant currency – Also, excluding the 53rd week impact in 2015, constant currency revenue is essentially flat YOY • Gross profit down 9%, or 8% in constant currency – Excluding APAC results in 2015, gross profit down 3% in nominal and constant currency • Earnings from operations of $19.8 million, down 25% YOY – Excluding APAC results in 2015, earnings from operations down 20% YOY • Diluted earnings per share of $0.51, down $0.37 – Excluding APAC staffing results in 2015, diluted earnings per share down $0.33

Fourth Quarter 2016 Financial Summary 4 • Results reflect the deconsolidation of APAC and the impact of an extra week in 2015 due to the 53- week fiscal year • Continued GP rate improvement • Earnings from operations declined by 25% on a nominal and constant currency basis, primarily due to an extra week in our 2015 results • EPS also impacted by the reinstatement of the Work Opportunity Credits (WOC) in late 2015. Q4 2015 results reflect a full year of WOC, 2016 reflects WOC impact each quarter ----- (1)Constant Currency represent year-over-year changes resulting from translating 2016 financial data into USD using 2015 exchange rates. Actual Results Change Constant Currency Change(1) Revenue $1.3B (10.8)% (10.1)% GP % 17.5% 40 bps Earnings from Operations $19.8M (25.2)% (24.5)% ROS % 1.5% (30) bps EPS $0.51 ($0.37)

Fourth Quarter 2016 Financial Summary (Excluding APAC 2015 Results) 5 ----- (1) Excludes 2015 results from APAC and OCG business related to the deconsolidation. (2) Constant Currency represent year-over-year changes resulting from translating 2016 financial data into USD using 2015 exchange rates. • Declining revenue growth reflects the impact of an extra week in 2015 due to the 53-week fiscal year. Excluding the extra week of revenue in 2015, revenue is essentially flat year-over-year in constant currency • Earnings from operations declines primarily due to an extra week in our 2015 results • EPS also impacted by the reinstatement of the Work Opportunity Credits (WOC) in late 2015. Q4 2015 results reflect a full year of WOC, 2016 reflects WOC impact each quarter Actual Results Change(1) Constant Currency Change(2) Revenue $1.3B (4.3)% (3.6)% GP % 17.5% 20 bps Earnings from Operations $19.8M (19.6)% (18.8)% ROS % 1.5% (30) bps EPS 0.51$ (0.33)$

Fourth Quarter 2016 Revenue Growth 6 • Americas and EMEA staffing revenues impacted by extra week in Q4 2015 results • Americas PT was also impacted by slowing demand 51% 18% 19% 14% Business Mix Americas Commercial Americas PT EMEA OCG -10% -5% 0% 5% Americas Commercial Americas PT EMEA OCG YoY Growth Reported Constant Currency

Fourth Quarter 2016 Gross Profit Growth 7 • Americas Commercial and PT staffing, and OCG comprise 86% of total company GP • Americas and EMEA staffing impacted by extra week in Q4 2015 results • Americas PT GP was impacted by slowing demand in Q4 2016 • OCG GP growth reflects strong GP rate improvement on flat revenue • EMEA GP reflects unfavorable customer and country mix as well as staffing fee-based income declines 47% 17% 15% 22% Business Mix Americas Commercial Americas PT EMEA OCG -10% -8% -6% -4% -2% 0% 2% 4% Americas Commercial Americas PT EMEA OCG YoY Growth Reported Constant Currency

17.1% 17.5% 15.0% 15.5% 16.0% 16.5% 17.0% 17.5% 18.0% Q4 2015 GP Rate Perm Fee and Other EMEA GP Rate AMER GP Rate OCG GP Rate FX APAC Deconsolidation Q4 2016 GP Rate Fourth Quarter 2016 Gross Profit Rate 8 • Overall GP rate up due to the favorable impact related to the APAC deconsolidation, as APAC had lower GP rates than the Company average, and improving GP rates in the Americas Staffing and global OCG businesses, partially offset by lower perm fees • Americas GP rate reflects continued management of temporary employee tax expense, partially offset by increased benefits costs • OCG GP rate improvement due to a favorable customer mix 10 bps 10 bps (10) bps (30) bps 50 bps 10 bps

$223 $208 $190 $195 $200 $205 $210 $215 $220 $225 Q4 2015 SG&A APAC Corporate FX Amer EMEA OCG Q4 2016 SG&A Fourth Quarter 2016 SG&A 9 • APAC reflects the deconsolidation of our APAC business upon closing the APAC JV transaction in the third quarter • Corporate expenses reflect savings related to lower performance-based compensation ($5.1 million) and lower litigation related expenses • OCG expense growth results from increasing salaries as well as costs related to additional sales resources and higher bad debt expense • Lower Americas expense reflects management of expenses in line with GP • EMEA expenses reflect targeted investment in recruiters in the branch network $(11) $(10) $(1) $2 $ in Millions $(3) $8

Fourth Quarter 2016 Conversion Rate 10 ----- (1)Conversion rate represents earnings from operations as a percent of gross profit, or return on gross profit. • APAC results are no longer included in the Company’s earnings from operations upon closing of the APAC JV transaction at the beginning of the third quarter $ in Millions 2016 2015 Gross Earnings Conversion Gross Earnings Conversion Change Profit from Ops Rate(1) Profit from Ops Rate(1) (bps) Americas 144.9$ 30.5$ 21.0% 153.0$ 36.2$ 23.7% (270) EMEA 35.0 4.2 12.0% 36.9 7.2 19.4% (740) APAC - - 0.0% 12.8 1.6 12.2% NM OCG 49.2 8.0 16.2% 48.0 14.0 29.3% (1,310) Total Company 228.0$ 19.8$ 8.7% 249.5$ 26.5$ 10.6% (190)

Fourth Quarter 2016 Conversion Rate (Excluding APAC 2015 Results) 11 $ in Millions ----- (1) Excludes 2015 results from APAC and OCG business related to the deconsolidation. (2) Conversion rate represents earnings from operations as a percent of gross profit, or return on gross profit. • Although Q4 conversion rate declined year-over-year, full year conversion rate of 7.4% (excluding restructuring expenses) was up 20 bps from the prior year. 2016 2015 Gross Earnings Conversion Gross Earnings Conversion Change Profit from Ops Rate(2) Profit(1) from Ops(1) Rate(2) (bps) Americas 144.9$ 30.5$ 21.0% 153.0$ 36.2$ 23.7% (270) EMEA 35.0 4.2 12.0% 36.9 7.2 19.4% (740) APAC - - 0.0% - - 0.0% - OCG 49.2 8.0 16.2% 47.2 13.8 29.2% (1,300) Total Company 228.0$ 19.8$ 8.7% 236.0$ 24.7$ 10.4% (170)

$500 $600 $700 $800 $900 $1,000 $1,100 $1,200 $1,300 2015 2016 Q1 2016 Q2 2016 Q3 2016 Accounts Receivable Excluding APAC APAC Fourth Quarter 2016 Balance Sheet Data 12 • DSO improved one day versus the same period last year • Debt free as of the end of the year as a result of cash proceeds from the APAC transaction and improving free cash flows $ in Millions DSO 54 55 53 56 53 Debt-to- 5.8% 4.1% 2.8% 0.9% 0.0% Equity Ratio $0 $20 $40 $60 2015 2016 Q1 2016 Q2 2016 Q3 2016 Debt (and Debt-to-Equity Ratio)

2017 Outlook – Full Year • Revenue down 1% to flat YOY – No significant foreign exchange impact expected – Excluding the impact of the APAC results in the first half of 2016, revenue up 3.0% to 4.0% • Gross profit rate up YOY • SG&A down 1% to flat YOY – Excluding APAC results in the first half of 2016, SG&A up 3.0% to 4.0% • Annual tax rate in low- to mid-20% range, including impact of Work Opportunity Credits 13

APPENDIX: TS KELLY ASIA PACIFIC JOINT VENTURE 14

• Joint Venture capitalizes on the strong reputation of Kelly Services as a leading talent provider in the region and on Temp Holdings’ regional presence – Provides accelerated growth opportunities, larger workforce solutions presence, and enhanced competitive positioning – Expands on 14-year strategic partnership between Kelly and Temp Holdings • TS Kelly Asia Pacific is expected to be one of the largest workforce solutions companies in the Asia Pacific region • Solidifies Kelly’s focus on OCG solutions in the APAC market – Opportunity to accelerate investment in high growth market – Kelly’s outsourcing and consulting group, KellyOCG, is not part of the joint venture and will continue to operate under the complete control of Kelly Highlights – TS Kelly Asia Pacific 15

• Expands scope from four geographies to twelve, with headquarters in Singapore • Brings together established businesses with approximately $500 million in revenue and 1,600 employees – TS Kelly North Asia – China, Hong Kong, Taiwan, South Korea – Kelly Services – Singapore, Malaysia, Australia, New Zealand, India, Indonesia, Thailand – Capita – Singapore and Malaysia – First Alliances – Vietnam – Intelligence – Indonesia, Vietnam, Singapore, Malaysia Highlights – TS Kelly Asia Pacific 16

• Closed on July 4, 2016, the JV was formed through asset transfers from Kelly and Temp Holdings, and a $36.5 million cash payment to Kelly at closing and a $4.5 million cash true-up payment made to Kelly in Q4 2016 • Temp Holdings owns 51%, Kelly owns 49% • Beginning in the third quarter, Kelly accounts for its 49% interest as an Equity Method Investment – APAC results are no longer included in the individual lines of Kelly’s consolidated income statement or balance sheet  Equity method investment asset will be reported as a single line item on the balance sheet  49% share of income reflected as Income from equity method investments (below earnings from operations), effective on the transaction closing date » Will no longer be included as revenue, cost of service, and SG&A expense TS Kelly Asia Pacific – Transaction Details 17