--01-03 FALSE 0000055135 2020 Q2 0.5—0.4 0.1 11.2 12.9 1.00 1.00 100.0 100.0 36.6 36.6 0.8 1 1.00 1.00 10.0 10.0 3.5 3.5 us-gaap:AccountingStandardsUpdate201613Member 0000055135 2019-12-30 2020-06-28 0000055135 exch:XNMS us-gaap:CommonClassAMember 2019-12-30 2020-06-28 0000055135 us-gaap:CommonClassBMember exch:XNMS 2019-12-30 2020-06-28 xbrli:shares 0000055135 us-gaap:CommonClassAMember 2020-07-27 0000055135 us-gaap:CommonClassBMember 2020-07-27 iso4217:USD 0000055135 us-gaap:ServiceMember 2020-03-30 2020-06-28 0000055135 us-gaap:ServiceMember 2019-04-01 2019-06-30 0000055135 us-gaap:ServiceMember 2019-12-30 2020-06-28 0000055135 us-gaap:ServiceMember 2018-12-31 2019-06-30 0000055135 2020-03-30 2020-06-28 0000055135 2019-04-01 2019-06-30 0000055135 2018-12-31 2019-06-30 iso4217:USD xbrli:shares 0000055135 2020-06-28 0000055135 2019-12-29 0000055135 us-gaap:CommonClassAMember 2020-06-28 0000055135 us-gaap:CommonClassAMember 2019-12-29 0000055135 us-gaap:CommonClassBMember 2020-06-28 0000055135 us-gaap:CommonClassBMember 2019-12-29 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2020-03-29 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2019-03-31 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2019-12-29 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2018-12-30 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2020-06-28 0000055135 us-gaap:CommonStockMember us-gaap:CommonClassAMember 2019-06-30 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2020-03-29 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2019-03-31 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2019-12-29 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2018-12-30 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2020-06-28 0000055135 us-gaap:CommonClassBMember us-gaap:CommonStockMember 2019-06-30 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2020-03-29 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2019-03-31 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2019-12-29 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2018-12-30 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2020-03-30 2020-06-28 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2019-04-01 2019-06-30 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2019-12-30 2020-06-28 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2018-12-31 2019-06-30 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2020-06-28 0000055135 kelya:CommonClassATreasuryStockMember us-gaap:TreasuryStockMember 2019-06-30 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2020-03-29 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2019-03-31 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2019-12-29 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2018-12-30 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2020-03-30 2020-06-28 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2019-04-01 2019-06-30 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2019-12-30 2020-06-28 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2018-12-31 2019-06-30 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2020-06-28 0000055135 kelya:CommonClassBTreasuryStockMember us-gaap:TreasuryStockMember 2019-06-30 0000055135 us-gaap:AdditionalPaidInCapitalMember 2020-03-29 0000055135 us-gaap:AdditionalPaidInCapitalMember 2019-03-31 0000055135 us-gaap:AdditionalPaidInCapitalMember 2019-12-29 0000055135 us-gaap:AdditionalPaidInCapitalMember 2018-12-30 0000055135 us-gaap:AdditionalPaidInCapitalMember 2020-03-30 2020-06-28 0000055135 us-gaap:AdditionalPaidInCapitalMember 2019-04-01 2019-06-30 0000055135 us-gaap:AdditionalPaidInCapitalMember 2019-12-30 2020-06-28 0000055135 us-gaap:AdditionalPaidInCapitalMember 2018-12-31 2019-06-30 0000055135 us-gaap:AdditionalPaidInCapitalMember 2020-06-28 0000055135 us-gaap:AdditionalPaidInCapitalMember 2019-06-30 0000055135 kelya:EarningsInvestedInTheBusinessMember 2020-03-29 0000055135 kelya:EarningsInvestedInTheBusinessMember 2019-03-31 0000055135 kelya:EarningsInvestedInTheBusinessMember 2019-12-29 0000055135 kelya:EarningsInvestedInTheBusinessMember 2018-12-30 0000055135 2018-12-31 2019-12-29 0000055135 srt:CumulativeEffectPeriodOfAdoptionAdjustmentMember kelya:EarningsInvestedInTheBusinessMember 2019-12-29 0000055135 kelya:EarningsInvestedInTheBusinessMember 2020-03-30 2020-06-28 0000055135 kelya:EarningsInvestedInTheBusinessMember 2019-04-01 2019-06-30 0000055135 kelya:EarningsInvestedInTheBusinessMember 2019-12-30 2020-06-28 0000055135 kelya:EarningsInvestedInTheBusinessMember 2018-12-31 2019-06-30 0000055135 kelya:EarningsInvestedInTheBusinessMember 2020-06-28 0000055135 kelya:EarningsInvestedInTheBusinessMember 2019-06-30 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2020-03-29 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-03-31 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-12-29 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2018-12-30 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2020-03-30 2020-06-28 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-04-01 2019-06-30 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-12-30 2020-06-28 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2018-12-31 2019-06-30 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2020-06-28 0000055135 us-gaap:AccumulatedOtherComprehensiveIncomeMember 2019-06-30 0000055135 2019-06-30 0000055135 2018-12-30 0000055135 kelya:CommercialMember kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:CommercialMember kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:CommercialMember kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:CommercialMember kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:AmericasStaffingMember kelya:EducationalStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:AmericasStaffingMember kelya:EducationalStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:AmericasStaffingMember kelya:EducationalStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:AmericasStaffingMember kelya:EducationalStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:PTMember kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:PTMember kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:PTMember kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:PTMember kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:PermanentPlacementMember kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:PermanentPlacementMember kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:PermanentPlacementMember kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:PermanentPlacementMember kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:InternationalStaffingMember kelya:StaffingSolutionsMember 2020-03-30 2020-06-28 0000055135 kelya:InternationalStaffingMember kelya:StaffingSolutionsMember 2019-04-01 2019-06-30 0000055135 kelya:InternationalStaffingMember kelya:StaffingSolutionsMember 2019-12-30 2020-06-28 0000055135 kelya:InternationalStaffingMember kelya:StaffingSolutionsMember 2018-12-31 2019-06-30 0000055135 kelya:InternationalStaffingMember kelya:PermanentPlacementMember 2020-03-30 2020-06-28 0000055135 kelya:InternationalStaffingMember kelya:PermanentPlacementMember 2019-04-01 2019-06-30 0000055135 kelya:InternationalStaffingMember kelya:PermanentPlacementMember 2019-12-30 2020-06-28 0000055135 kelya:InternationalStaffingMember kelya:PermanentPlacementMember 2018-12-31 2019-06-30 0000055135 kelya:InternationalStaffingMember 2020-03-30 2020-06-28 0000055135 kelya:InternationalStaffingMember 2019-04-01 2019-06-30 0000055135 kelya:InternationalStaffingMember 2019-12-30 2020-06-28 0000055135 kelya:InternationalStaffingMember 2018-12-31 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:StaffingSolutionsMember 2020-03-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:StaffingSolutionsMember 2019-04-01 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:StaffingSolutionsMember 2019-12-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:StaffingSolutionsMember 2018-12-31 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:PermanentPlacementMember 2020-03-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:PermanentPlacementMember 2019-04-01 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:PermanentPlacementMember 2019-12-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:PermanentPlacementMember 2018-12-31 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:TalentSolutionsMember 2020-03-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:TalentSolutionsMember 2019-04-01 2019-06-30 0000055135 kelya:TalentFulfillmentMember kelya:TalentSolutionsMember 2019-12-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember kelya:TalentSolutionsMember 2018-12-31 2019-06-30 0000055135 kelya:TalentFulfillmentMember 2020-03-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember 2019-04-01 2019-06-30 0000055135 kelya:TalentFulfillmentMember 2019-12-30 2020-06-28 0000055135 kelya:TalentFulfillmentMember 2018-12-31 2019-06-30 0000055135 kelya:OutcomeBasedServicesMember 2020-03-30 2020-06-28 0000055135 kelya:OutcomeBasedServicesMember 2019-04-01 2019-06-30 0000055135 kelya:OutcomeBasedServicesMember 2019-12-30 2020-06-28 0000055135 kelya:OutcomeBasedServicesMember 2018-12-31 2019-06-30 0000055135 kelya:GlobalTalentSolutionsMember 2020-03-30 2020-06-28 0000055135 kelya:GlobalTalentSolutionsMember 2019-04-01 2019-06-30 0000055135 kelya:GlobalTalentSolutionsMember 2019-12-30 2020-06-28 0000055135 kelya:GlobalTalentSolutionsMember 2018-12-31 2019-06-30 0000055135 us-gaap:IntersegmentEliminationMember 2020-03-30 2020-06-28 0000055135 us-gaap:IntersegmentEliminationMember 2019-04-01 2019-06-30 0000055135 us-gaap:IntersegmentEliminationMember 2019-12-30 2020-06-28 0000055135 us-gaap:IntersegmentEliminationMember 2018-12-31 2019-06-30 0000055135 srt:AmericasMember kelya:GlobalTalentSolutionsMember 2020-03-30 2020-06-28 0000055135 srt:AmericasMember kelya:GlobalTalentSolutionsMember 2019-04-01 2019-06-30 0000055135 us-gaap:EMEAMember kelya:GlobalTalentSolutionsMember 2020-03-30 2020-06-28 0000055135 us-gaap:EMEAMember kelya:GlobalTalentSolutionsMember 2019-04-01 2019-06-30 0000055135 srt:AmericasMember kelya:GlobalTalentSolutionsMember 2019-12-30 2020-06-28 0000055135 srt:AmericasMember kelya:GlobalTalentSolutionsMember 2018-12-31 2019-06-30 0000055135 us-gaap:EMEAMember kelya:GlobalTalentSolutionsMember 2019-12-30 2020-06-28 0000055135 us-gaap:EMEAMember kelya:GlobalTalentSolutionsMember 2018-12-31 2019-06-30 0000055135 country:US 2020-03-30 2020-06-28 0000055135 country:US 2019-04-01 2019-06-30 0000055135 country:US 2019-12-30 2020-06-28 0000055135 country:US 2018-12-31 2019-06-30 0000055135 country:CA 2020-03-30 2020-06-28 0000055135 country:CA 2019-04-01 2019-06-30 0000055135 country:CA 2019-12-30 2020-06-28 0000055135 country:CA 2018-12-31 2019-06-30 0000055135 country:MX 2020-03-30 2020-06-28 0000055135 country:MX 2019-04-01 2019-06-30 0000055135 country:MX 2019-12-30 2020-06-28 0000055135 country:MX 2018-12-31 2019-06-30 0000055135 country:PR 2020-03-30 2020-06-28 0000055135 country:PR 2019-04-01 2019-06-30 0000055135 country:PR 2019-12-30 2020-06-28 0000055135 country:PR 2018-12-31 2019-06-30 0000055135 country:BR 2020-03-30 2020-06-28 0000055135 country:BR 2019-04-01 2019-06-30 0000055135 country:BR 2019-12-30 2020-06-28 0000055135 country:BR 2018-12-31 2019-06-30 0000055135 srt:AmericasMember 2020-03-30 2020-06-28 0000055135 srt:AmericasMember 2019-04-01 2019-06-30 0000055135 srt:AmericasMember 2019-12-30 2020-06-28 0000055135 srt:AmericasMember 2018-12-31 2019-06-30 0000055135 country:CH 2020-03-30 2020-06-28 0000055135 country:CH 2019-04-01 2019-06-30 0000055135 country:CH 2019-12-30 2020-06-28 0000055135 country:CH 2018-12-31 2019-06-30 0000055135 country:FR 2020-03-30 2020-06-28 0000055135 country:FR 2019-04-01 2019-06-30 0000055135 country:FR 2019-12-30 2020-06-28 0000055135 country:FR 2018-12-31 2019-06-30 0000055135 country:RU 2020-03-30 2020-06-28 0000055135 country:RU 2019-04-01 2019-06-30 0000055135 country:RU 2019-12-30 2020-06-28 0000055135 country:RU 2018-12-31 2019-06-30 0000055135 country:PT 2020-03-30 2020-06-28 0000055135 country:PT 2019-04-01 2019-06-30 0000055135 country:PT 2019-12-30 2020-06-28 0000055135 country:PT 2018-12-31 2019-06-30 0000055135 country:GB 2020-03-30 2020-06-28 0000055135 country:GB 2019-04-01 2019-06-30 0000055135 country:GB 2019-12-30 2020-06-28 0000055135 country:GB 2018-12-31 2019-06-30 0000055135 country:IT 2020-03-30 2020-06-28 0000055135 country:IT 2019-04-01 2019-06-30 0000055135 country:IT 2019-12-30 2020-06-28 0000055135 country:IT 2018-12-31 2019-06-30 0000055135 country:DE 2020-03-30 2020-06-28 0000055135 country:DE 2019-04-01 2019-06-30 0000055135 country:DE 2019-12-30 2020-06-28 0000055135 country:DE 2018-12-31 2019-06-30 0000055135 country:IE 2020-03-30 2020-06-28 0000055135 country:IE 2019-04-01 2019-06-30 0000055135 country:IE 2019-12-30 2020-06-28 0000055135 country:IE 2018-12-31 2019-06-30 0000055135 kelya:OtherEMEAMember 2020-03-30 2020-06-28 0000055135 kelya:OtherEMEAMember 2019-04-01 2019-06-30 0000055135 kelya:OtherEMEAMember 2019-12-30 2020-06-28 0000055135 kelya:OtherEMEAMember 2018-12-31 2019-06-30 0000055135 us-gaap:EMEAMember 2020-03-30 2020-06-28 0000055135 us-gaap:EMEAMember 2019-04-01 2019-06-30 0000055135 us-gaap:EMEAMember 2019-12-30 2020-06-28 0000055135 us-gaap:EMEAMember 2018-12-31 2019-06-30 0000055135 srt:AsiaPacificMember 2020-03-30 2020-06-28 0000055135 srt:AsiaPacificMember 2019-04-01 2019-06-30 0000055135 srt:AsiaPacificMember 2019-12-30 2020-06-28 0000055135 srt:AsiaPacificMember 2018-12-31 2019-06-30 0000055135 kelya:DeferredSalesCommissionsMember 2020-06-28 0000055135 kelya:DeferredSalesCommissionsMember 2019-12-29 0000055135 kelya:DeferredSalesCommissionsMember 2020-03-30 2020-06-28 0000055135 kelya:DeferredSalesCommissionsMember 2019-12-30 2020-06-28 0000055135 kelya:DeferredSalesCommissionsMember 2019-04-01 2019-06-30 0000055135 kelya:DeferredSalesCommissionsMember 2018-12-31 2019-06-30 0000055135 kelya:DeferredFulfillmentCostsMember 2020-06-28 0000055135 kelya:DeferredFulfillmentCostsMember 2019-12-29 0000055135 kelya:DeferredFulfillmentCostsMember 2020-03-30 2020-06-28 0000055135 kelya:DeferredFulfillmentCostsMember 2019-12-30 2020-06-28 0000055135 kelya:DeferredFulfillmentCostsMember 2019-04-01 2019-06-30 0000055135 kelya:DeferredFulfillmentCostsMember 2018-12-31 2019-06-30 utr:Rate 0000055135 kelya:InsightMember 2020-01-14 0000055135 kelya:InsightMember 2020-01-14 2020-01-14 0000055135 kelya:NextGenGlobalResourcesLLCMember 2019-01-02 0000055135 kelya:NextGenGlobalResourcesLLCMember 2019-01-02 2019-01-02 xbrli:pure 0000055135 kelya:GlobalTechnologyAssociatesLLCMember 2019-01-02 0000055135 kelya:GlobalTechnologyAssociatesLLCMember 2019-01-02 2019-01-02 0000055135 kelya:PersolKellyPteLtdMember 2020-06-28 0000055135 kelya:PersolKellyPteLtdMember 2019-12-29 0000055135 kelya:PersolKellyPteLtdMember 2018-12-30 0000055135 kelya:PersolKellyPteLtdMember 2019-09-29 0000055135 kelya:KellyServicesAustraliaPtyLtdAndKellyServicesNewZealandLimitedMember us-gaap:CorporateJointVentureMember 2020-04-01 2020-04-01 0000055135 kelya:KellyServicesAustraliaPtyLtdAndKellyServicesNewZealandLimitedMember 2020-04-01 2020-04-01 0000055135 us-gaap:FairValueMeasurementsRecurringMember 2020-06-28 0000055135 us-gaap:FairValueInputsLevel1Member us-gaap:FairValueMeasurementsRecurringMember 2020-06-28 0000055135 us-gaap:FairValueInputsLevel2Member us-gaap:FairValueMeasurementsRecurringMember 2020-06-28 0000055135 us-gaap:FairValueMeasurementsRecurringMember us-gaap:FairValueInputsLevel3Member 2020-06-28 0000055135 us-gaap:FairValueMeasurementsRecurringMember 2019-12-29 0000055135 us-gaap:FairValueInputsLevel1Member us-gaap:FairValueMeasurementsRecurringMember 2019-12-29 0000055135 us-gaap:FairValueInputsLevel2Member us-gaap:FairValueMeasurementsRecurringMember 2019-12-29 0000055135 us-gaap:FairValueMeasurementsRecurringMember us-gaap:FairValueInputsLevel3Member 2019-12-29 0000055135 us-gaap:OtherAssetsMember 2020-06-28 0000055135 us-gaap:OtherAssetsMember 2019-12-29 0000055135 kelya:TempHoldingsInvestmentMember 2020-06-28 0000055135 kelya:TempHoldingsInvestmentMember 2019-12-29 0000055135 kelya:BusinessTalentGroupLLCMember 2019-12-29 0000055135 kelya:BusinessTalentGroupLLCMember 2020-06-28 0000055135 kelya:KenzieAcademyInc.Member 2020-06-28 0000055135 kelya:KenzieAcademyInc.Member 2019-12-29 0000055135 2019-12-30 2020-03-29 0000055135 kelya:GlobalTalentSolutionsMember 2019-12-30 2020-06-28 0000055135 us-gaap:CorporateNonSegmentMember 2019-12-30 2020-06-28 0000055135 kelya:AmericasStaffingMember 2019-12-30 2020-03-29 0000055135 kelya:GlobalTalentSolutionsMember 2019-12-30 2020-03-29 0000055135 kelya:InternationalStaffingMember 2019-12-30 2020-03-29 0000055135 us-gaap:CorporateNonSegmentMember 2019-12-30 2020-03-29 0000055135 2020-03-29 0000055135 kelya:AmericasStaffingMember 2019-12-29 0000055135 kelya:AmericasStaffingMember 2020-06-28 0000055135 kelya:GTSMember 2019-12-29 0000055135 kelya:GTSMember 2019-12-30 2020-06-28 0000055135 kelya:GTSMember 2020-06-28 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2020-03-29 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2019-03-31 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2019-12-29 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2018-12-30 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2020-03-30 2020-06-28 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2019-04-01 2019-06-30 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2019-12-30 2020-06-28 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2018-12-31 2019-06-30 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2020-06-28 0000055135 us-gaap:AccumulatedTranslationAdjustmentMember 2019-06-30 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2020-03-29 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-03-31 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-12-29 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2018-12-30 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2020-03-30 2020-06-28 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-04-01 2019-06-30 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-12-30 2020-06-28 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2018-12-31 2019-06-30 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2020-06-28 0000055135 us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember 2019-06-30 0000055135 us-gaap:CommonClassBMember 2020-03-30 2020-06-28 0000055135 us-gaap:CommonClassAMember 2020-03-30 2020-06-28 0000055135 us-gaap:CommonClassAMember 2019-04-01 2019-06-30 0000055135 us-gaap:CommonClassAMember 2019-12-30 2020-06-28 0000055135 us-gaap:CommonClassBMember 2019-04-01 2019-06-30 0000055135 us-gaap:CommonClassBMember 2019-12-30 2020-06-28 0000055135 us-gaap:CommonClassAMember 2018-12-31 2019-06-30 0000055135 us-gaap:CommonClassBMember 2018-12-31 2019-06-30 0000055135 us-gaap:PerformanceSharesMember 2019-12-30 2020-06-28 0000055135 kelya:PerformanceSharesFinancialMeasureMember 2019-12-29 0000055135 kelya:PerformanceSharesTotalShareholderReturnMember 2019-12-29 0000055135 kelya:PerformanceSharesFinancialMeasureMember 2019-12-30 2020-06-28 0000055135 kelya:PerformanceSharesTotalShareholderReturnMember 2019-12-30 2020-06-28 0000055135 kelya:PerformanceSharesFinancialMeasureMember 2020-06-28 0000055135 kelya:PerformanceSharesTotalShareholderReturnMember 2020-06-28 0000055135 kelya:PerformanceSharesFinancialMeasureMember kelya:A2018grantMember 2020-03-29 0000055135 us-gaap:RestrictedStockMember 2019-12-30 2020-06-28 0000055135 us-gaap:RestrictedStockMember 2019-12-29 0000055135 us-gaap:RestrictedStockMember 2020-06-28 kelya:headquarters 0000055135 2020-03-20 0000055135 2020-03-20 2020-03-20 0000055135 us-gaap:LandMember 2019-04-01 2019-06-30 0000055135 kelya:TransferofCustomerContractsMember 2019-04-01 2019-06-30 0000055135 kelya:PersolHoldingsMember 2020-03-30 2020-06-28 0000055135 kelya:PersolHoldingsMember 2019-12-30 2020-06-28 0000055135 kelya:PersolHoldingsMember 2019-04-01 2019-06-30 0000055135 kelya:PersolHoldingsMember 2018-12-31 2019-06-30 0000055135 us-gaap:GoodwillMember 2019-12-30 2020-06-28 0000055135 srt:MinimumMember 2019-12-30 2020-06-28 0000055135 srt:MaximumMember 2019-12-30 2020-06-28 0000055135 us-gaap:AccountingStandardsUpdate201602Member 2018-12-31 0000055135 kelya:SaleOfMainHeadquartersMember 2020-03-29 0000055135 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember 2020-06-28 0000055135 us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember 2019-12-29 0000055135 srt:MinimumMember 2020-06-28 0000055135 srt:MaximumMember 2020-06-28 kelya:segment 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:GTSMember 2020-03-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:GTSMember 2019-04-01 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:GTSMember 2019-12-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember us-gaap:ServiceMember kelya:GTSMember 2018-12-31 2019-06-30 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember us-gaap:ServiceMember 2020-03-30 2020-06-28 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember us-gaap:ServiceMember 2019-04-01 2019-06-30 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember us-gaap:ServiceMember 2019-12-30 2020-06-28 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember us-gaap:ServiceMember 2018-12-31 2019-06-30 0000055135 us-gaap:ServiceMember us-gaap:IntersegmentEliminationMember 2020-03-30 2020-06-28 0000055135 us-gaap:ServiceMember us-gaap:IntersegmentEliminationMember 2019-04-01 2019-06-30 0000055135 us-gaap:ServiceMember us-gaap:IntersegmentEliminationMember 2019-12-30 2020-06-28 0000055135 us-gaap:ServiceMember us-gaap:IntersegmentEliminationMember 2018-12-31 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember kelya:AmericasStaffingMember 2020-03-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember kelya:AmericasStaffingMember 2019-04-01 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember kelya:AmericasStaffingMember 2019-12-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember kelya:AmericasStaffingMember 2018-12-31 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember kelya:GTSMember 2020-03-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember kelya:GTSMember 2019-04-01 2019-06-30 0000055135 us-gaap:OperatingSegmentsMember kelya:GTSMember 2019-12-30 2020-06-28 0000055135 us-gaap:OperatingSegmentsMember kelya:GTSMember 2018-12-31 2019-06-30 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember 2020-03-30 2020-06-28 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember 2019-04-01 2019-06-30 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember 2019-12-30 2020-06-28 0000055135 kelya:InternationalStaffingMember us-gaap:OperatingSegmentsMember 2018-12-31 2019-06-30 0000055135 us-gaap:CorporateNonSegmentMember 2020-03-30 2020-06-28 0000055135 us-gaap:CorporateNonSegmentMember 2019-04-01 2019-06-30 0000055135 us-gaap:CorporateNonSegmentMember 2018-12-31 2019-06-30 0000055135 us-gaap:AccountingStandardsUpdate201815Member 2019-12-30 2020-06-28 0000055135 srt:CumulativeEffectPeriodOfAdoptionAdjustmentMember us-gaap:AccountingStandardsUpdate201613Member 2020-03-29
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 10-Q
☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 28, 2020
OR
☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934
Commission File Number 0-1088
KELLY SERVICES, INC.
---------------------------------------------------------------------
(Exact name of registrant as specified in its charter)

Delaware |  | 38-1510762
(State or other jurisdiction of incorporation or organization) |  | (I.R.S. Employer Identification No.)

999 West Big Beaver Road, Troy, Michigan 48084
-------------------------------------------------------------------------------
(Address of principal executive offices) (Zip Code)
(248) 362-4444
----------------------------------------------------------------------
(Registrant’s telephone number, including area code)
No Change
-----------------------------------------------------------------------
(Former name, former address and former fiscal year, if changed since last report.)
Securities registered pursuant to Section 12(b) of the Act:

Title of each class | Trading Symbols | Name of each exchange on which registered
Class A Common | KELYA | NASDAQ Global Market
Class B Common | KELYB | NASDAQ Global Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for shorter period that the registrant was required to submit and post such files).
Yes ☒ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer | ☒ | Accelerated filer | ☐
Non-accelerated filer (Do not check if a smaller reporting company) | ☐ | Smaller reporting company | ☐
Emerging growth company | ☐ |  |

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes ☐ No ☒
At July 27, 2020, 35,864,112 shares of Class A and 3,427,538 shares of Class B common stock of the Registrant were outstanding.
2

KELLY SERVICES, INC. AND SUBSIDIARIES

| Page Number
PART I. FINANCIAL INFORMATION | 4
Item 1. Financial Statements (unaudited). | 4
Consolidated Statements of Earnings | 4
Consolidated Statements of Comprehensive Income (Loss) | 5
Consolidated Balance Sheets | 6
Consolidated Statements of Stockholders' Equity | 8
Consolidated Statements of Cash Flows | 9
Notes to Consolidated Financial Statements | 11
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations. | 28
Item 3. Quantitative and Qualitative Disclosures About Market Risk. | 43
Item 4. Controls and Procedures. | 43
PART II. OTHER INFORMATION | 43
Item 1. Legal Proceedings. | 43
Item 1A. Risk Factors. | 44
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds. | 45
Item 3. Defaults Upon Senior Securities. | 45
Item 4. Mine Safety Disclosures. | 45
Item 5. Other Information. | 45
Item 6. Exhibits. | 45
SIGNATURES | 47

3

PART I. FINANCIAL INFORMATION
Item 1. Financial Statements.
KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EARNINGS
(UNAUDITED)
(In millions of dollars except per share data)

| 13 Weeks Ended |  |  |  | 26 Weeks Ended |  |
| June 28, 2020 |  | June 30, 2019 |  | June 28, 2020 |  | June 30, 2019
Revenue from services | $ | 975.3 |  |  | $ | 1,367.5 |  |  | $ | 2,236.4 |  |  | $ | 2,750.1 |
Cost of services | 786.1 |  |  | 1,123.5 |  |  | 1,823.9 |  |  | 2,254.5 |
Gross profit | 189.2 |  |  | 244.0 |  |  | 412.5 |  |  | 495.6 |
Selling, general and administrative expenses | 178.1 |  |  | 221.5 |  |  | 397.6 |  |  | 456.3 |
Goodwill impairment charge | — |  |  | — |  |  | 147.7 |  |  | — |
Gain on sale of assets | — |  |  | (12.3) |  |  | (32.1) |  |  | (12.3) |
Earnings (loss) from operations | 11.1 |  |  | 34.8 |  |  | (100.7) |  |  | 51.6 |
Gain (loss) on investment in Persol Holdings | 29.6 |  |  | 61.2 |  |  | (48.2) |  |  | 74.4 |
Other income (expense), net | 2.6 |  |  | 0.2 |  |  | 4.3 |  |  | (0.9) |
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate | 43.3 |  |  | 96.2 |  |  | (144.6) |  |  | 125.1 |
Income tax expense (benefit) | 0.9 |  |  | 12.7 |  |  | (35.3) |  |  | 19.1 |
Net earnings (loss) before equity in net earnings (loss) of affiliate | 42.4 |  |  | 83.5 |  |  | (109.3) |  |  | 106.0 |
Equity in net earnings (loss) of affiliate | (1.3) |  |  | 0.3 |  |  | (2.8) |  |  | (0.1) |
Net earnings (loss) | $ | 41.1 |  |  | $ | 83.8 |  |  | $ | (112.1) |  |  | $ | 105.9 |
Basic earnings (loss) per share | $ | 1.04 |  |  | $ | 2.12 |  |  | $ | (2.86) |  |  | $ | 2.69 |
Diluted earnings (loss) per share | $ | 1.04 |  |  | $ | 2.12 |  |  | $ | (2.86) |  |  | $ | 2.68 |
Average shares outstanding (millions): |  |  |  |  |  |  |
Basic | 39.3 |  |  | 39.1 |  |  | 39.2 |  |  | 39.0 |
Diluted | 39.4 |  |  | 39.2 |  |  | 39.2 |  |  | 39.2 |

See accompanying unaudited Notes to Consolidated Financial Statements.
4

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(UNAUDITED)
(In millions of dollars)

| 13 Weeks Ended |  |  |  | 26 Weeks Ended |  |
| June 28, 2020 |  | June 30, 2019 |  | June 28, 2020 |  | June 30, 2019
Net earnings (loss) | $ | 41.1 |  |  | $ | 83.8 |  |  | $ | (112.1) |  |  | $ | 105.9 |
Other comprehensive income (loss), net of tax: |  |  |  |  |  |  |
Foreign currency translation adjustments, net of tax benefit of $0.5, tax expense of $0.0, tax benefit of $0.4 and tax expense of $0.1, respectively | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Less: Reclassification adjustments included in net earnings | — |  |  | — |  |  | — |  |  | — |
Foreign currency translation adjustments | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Other comprehensive income (loss) | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Comprehensive income (loss) | $ | 43.8 |  |  | $ | 90.7 |  |  | $ | (116.8) |  |  | $ | 111.3 |

See accompanying unaudited Notes to Consolidated Financial Statements.
5

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(UNAUDITED)
(In millions)

| June 28, 2020 |  | December 29, 2019
Assets |  |  |
Current Assets |  |  |
Cash and equivalents | $ | 216.2 |  |  | $ | 25.8 |
Trade accounts receivable, less allowances of $11.2 and $12.9, respectively | 1,085.0 |  |  | 1,282.2 |
Prepaid expenses and other current assets | 76.0 |  |  | 76.5 |
Properties held for sale | — |  |  | 21.2 |
Total current assets | 1,377.2 |  |  | 1,405.7 |
Noncurrent Assets |  |  |
Property and equipment: |  |  |
Property and equipment | 219.2 |  |  | 225.8 |
Accumulated depreciation | (177.6) |  |  | (182.7) |
Net property and equipment | 41.6 |  |  | 43.1 |
Operating lease right-of-use assets | 85.8 |  |  | 60.4 |
Deferred taxes | 265.9 |  |  | 229.1 |
Goodwill, net | — |  |  | 127.8 |
Investment in Persol Holdings | 127.2 |  |  | 173.2 |
Investment in equity affiliate | 113.6 |  |  | 117.2 |
Other assets | 307.4 |  |  | 324.1 |
Total noncurrent assets | 941.5 |  |  | 1,074.9 |
Total Assets | $ | 2,318.7 |  |  | $ | 2,480.6 |

See accompanying unaudited Notes to Consolidated Financial Statements.
6

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(UNAUDITED)
(In millions)

| June 28, 2020 |  | December 29, 2019
Liabilities and Stockholders’ Equity |  |  |
Current Liabilities |  |  |
Short-term borrowings | $ | 0.3 |  |  | $ | 1.9 |
Accounts payable and accrued liabilities | 463.6 |  |  | 503.6 |
Operating lease liabilities | 19.5 |  |  | 20.1 |
Accrued payroll and related taxes | 210.7 |  |  | 267.6 |
Accrued workers’ compensation and other claims | 25.6 |  |  | 25.7 |
Income and other taxes | 71.7 |  |  | 65.2 |
Total current liabilities | 791.4 |  |  | 884.1 |
Noncurrent Liabilities |  |  |
Operating lease liabilities | 69.9 |  |  | 43.3 |
Accrued payroll and related taxes | 38.4 |  |  | — |
Accrued workers’ compensation and other claims | 45.6 |  |  | 45.8 |
Accrued retirement benefits | 180.8 |  |  | 187.4 |
Other long-term liabilities | 47.0 |  |  | 55.5 |
Total noncurrent liabilities | 381.7 |  |  | 332.0 |
Commitments and contingencies (see Contingencies footnote) |  |  |
Stockholders’ Equity |  |  |
Capital stock, $1.00 par value |  |  |
Class A common stock, 100.0 shares authorized; 36.6 shares issued at 2020 and 2019 | 36.6 |  |  | 36.6 |
Class B common stock, 10.0 shares authorized; 3.5 shares issued at 2020 and 2019 | 3.5 |  |  | 3.5 |
Treasury stock, at cost |  |  |
Class A common stock, 0.8 shares at 2020 and 1.0 shares at 2019 | (16.7) |  |  | (20.3) |
Class B common stock | (0.6) |  |  | (0.6) |
Paid-in capital | 20.5 |  |  | 22.5 |
Earnings invested in the business | 1,122.8 |  |  | 1,238.6 |
Accumulated other comprehensive income (loss) | (20.5) |  |  | (15.8) |
Total stockholders’ equity | 1,145.6 |  |  | 1,264.5 |
Total Liabilities and Stockholders’ Equity | $ | 2,318.7 |  |  | $ | 2,480.6 |

See accompanying unaudited Notes to Consolidated Financial Statements.
7

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(UNAUDITED)
(In millions of dollars)

| 13 Weeks Ended |  |  |  | 26 Weeks Ended |  |
| June 28, 2020 |  | June 30, 2019 |  | June 28, 2020 |  | June 30, 2019
Capital Stock |  |  |  |  |  |  |
Class A common stock |  |  |  |  |  |  |
Balance at beginning of period | $ | 36.6 |  |  | $ | 36.6 |  |  | $ | 36.6 |  |  | $ | 36.6 |
Conversions from Class B | — |  |  | — |  |  | — |  |  | — |
Balance at end of period | 36.6 |  |  | 36.6 |  |  | 36.6 |  |  | 36.6 |
Class B common stock |  |  |  |  |  |  |
Balance at beginning of period | 3.5 |  |  | 3.5 |  |  | 3.5 |  |  | 3.5 |
Conversions to Class A | — |  |  | — |  |  | — |  |  | — |
Balance at end of period | 3.5 |  |  | 3.5 |  |  | 3.5 |  |  | 3.5 |
Treasury Stock |  |  |  |  |  |  |
Class A common stock |  |  |  |  |  |  |
Balance at beginning of period | (17.4) |  |  | (21.3) |  |  | (20.3) |  |  | (25.4) |
Net issuance of stock awards | 0.7 |  |  | 0.4 |  |  | 3.6 |  |  | 4.5 |
Balance at end of period | (16.7) |  |  | (20.9) |  |  | (16.7) |  |  | (20.9) |
Class B common stock |  |  |  |  |  |  |
Balance at beginning of period | (0.6) |  |  | (0.6) |  |  | (0.6) |  |  | (0.6) |
Net issuance of stock awards | — |  |  | — |  |  | — |  |  | — |
Balance at end of period | (0.6) |  |  | (0.6) |  |  | (0.6) |  |  | (0.6) |
Paid-in Capital |  |  |  |  |  |  |
Balance at beginning of period | 19.5 |  |  | 21.0 |  |  | 22.5 |  |  | 24.4 |
Net issuance of stock awards | 1.0 |  |  | 2.2 |  |  | (2.0) |  |  | (1.2) |
Balance at end of period | 20.5 |  |  | 23.2 |  |  | 20.5 |  |  | 23.2 |
Earnings Invested in the Business |  |  |  |  |  |  |
Balance at beginning of period | 1,081.7 |  |  | 1,157.2 |  |  | 1,238.6 |  |  | 1,138.1 |
Cumulative-effect adjustment, net of tax, from adoption of ASU 2016-13, Credit Losses | — |  |  | — |  |  | (0.7) |  |  | — |
Net earnings (loss) | 41.1 |  |  | 83.8 |  |  | (112.1) |  |  | 105.9 |
Dividends | — |  |  | (2.9) |  |  | (3.0) |  |  | (5.9) |
Balance at end of period | 1,122.8 |  |  | 1,238.1 |  |  | 1,122.8 |  |  | 1,238.1 |
Accumulated Other Comprehensive Income (Loss) |  |  |  |  |  |  |
Balance at beginning of period | (23.2) |  |  | (18.6) |  |  | (15.8) |  |  | (17.1) |
Other comprehensive income (loss), net of tax | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Balance at end of period | (20.5) |  |  | (11.7) |  |  | (20.5) |  |  | (11.7) |
Stockholders’ Equity at end of period | $ | 1,145.6 |  |  | $ | 1,268.2 |  |  | $ | 1,145.6 |  |  | $ | 1,268.2 |

See accompanying unaudited Notes to Consolidated Financial Statements.
8

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(UNAUDITED)
(In millions of dollars)

| 26 Weeks Ended |  |
| June 28, 2020 |  | June 30, 2019
Cash flows from operating activities: |  |  |
Net earnings (loss) | $ | (112.1) |  |  | $ | 105.9 |
Adjustments to reconcile net earnings (loss) to net cash from operating activities: |  |  |
Goodwill impairment charge | 147.7 |  |  | — |
Deferred income taxes on goodwill impairment charge | (23.0) |  |  | — |
Depreciation and amortization | 12.0 |  |  | 15.6 |
Operating lease asset amortization | 10.5 |  |  | 11.5 |
Provision for bad debts | 0.1 |  |  | 1.8 |
Stock-based compensation | 2.4 |  |  | 5.2 |
(Gain) loss on investment in Persol Holdings | 48.2 |  |  | (74.4) |
(Gain) loss on sale of assets | (32.1) |  |  | (12.3) |
Equity in net (earnings) loss of PersolKelly Pte. Ltd. | 2.8 |  |  | 0.1 |
Other, net | 0.8 |  |  | (0.6) |
Changes in operating assets and liabilities, net of acquisitions | 120.8 |  |  | 20.7 |
Net cash from operating activities | 178.1 |  |  | 73.5 |
Cash flows from investing activities: |  |  |
Capital expenditures | (7.7) |  |  | (8.7) |
Acquisition of companies, net of cash received | (36.4) |  |  | (86.4) |
Proceeds from sale of assets | 55.5 |  |  | 13.8 |
Proceeds from company-owned life insurance | 2.3 |  |  | 3.0 |
Other investing activities | (0.4) |  |  | (1.3) |
Net cash from (used in) investing activities | 13.3 |  |  | (79.6) |
Cash flows from financing activities: |  |  |
Net change in short-term borrowings | (1.4) |  |  | 17.1 |
Financing lease payments | (0.6) |  |  | — |
Dividend payments | (3.0) |  |  | (5.9) |
Payments of tax withholding for stock awards | (1.1) |  |  | (2.3) |
Other financing activities | (0.1) |  |  | (0.3) |
Net cash (used in) from financing activities | (6.2) |  |  | 8.6 |
Effect of exchange rates on cash, cash equivalents and restricted cash | 5.7 |  |  | (0.1) |
Net change in cash, cash equivalents and restricted cash | 190.9 |  |  | 2.4 |
Cash, cash equivalents and restricted cash at beginning of period | 31.0 |  |  | 40.1 |
Cash, cash equivalents and restricted cash at end of period (1) | $ | 221.9 |  |  | $ | 42.5 |

9

KELLY SERVICES, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)
(UNAUDITED)
(In millions of dollars)
(1) The following table provides a reconciliation of cash, cash equivalents and restricted cash to the amounts reported in our consolidated balance sheets:

| 26 Weeks Ended |  |
| June 28, 2020 |  | June 30, 2019
Reconciliation of cash, cash equivalents and restricted cash: |  |  |
Current assets: |  |  |
Cash and cash equivalents | $ | 216.2 |  |  | $ | 37.2 |
Restricted cash included in prepaid expenses and other current assets | 0.5 |  |  | 0.4 |
Noncurrent assets: |  |  |
Restricted cash included in other assets | 5.2 |  |  | 4.9 |
Cash, cash equivalents and restricted cash at end of period | $ | 221.9 |  |  | $ | 42.5 |

See accompanying unaudited Notes to Consolidated Financial Statements.
10

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)
1. Basis of Presentation
The accompanying unaudited consolidated financial statements of Kelly Services, Inc. (the “Company,” “Kelly,” “we” or “us”) have been prepared in accordance with Rule 10-01 of Regulation S-X and do not include all the information and notes required by generally accepted accounting principles (“GAAP”) for complete financial statements. In the opinion of management, all adjustments, including normal recurring adjustments, necessary for a fair statement of the results of the interim periods, have been made. The results of operations for such interim periods are not necessarily indicative of results of operations for a full year. The unaudited consolidated financial statements should be read in conjunction with the Company’s consolidated financial statements and notes thereto for the fiscal year ended December 29, 2019, included in the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on February 13, 2020 (the 2019 consolidated financial statements). The Company’s second fiscal quarter ended on June 28, 2020 (2020) and June 30, 2019 (2019), each of which contained 13 weeks. The corresponding June year to date periods for 2020 and 2019 each contained 26 weeks.
Noncurrent accrued payroll and related taxes of $38.4 million on the consolidated balance sheet as of second quarter-end 2020 represent deferred U.S. tax payments as allowed by COVID-19 economic relief legislation.
11

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
2. Revenue
Revenue Disaggregated by Service Type
Staffing solutions can be branch-delivered (Americas and EMEA regions) or centrally delivered (within Global Talent Solutions ("GTS")). Our Americas Staffing segment is organized to deliver services in a number of specialty staffing solutions, which are summarized as: commercial, specialized professional/technical ("PT") and educational staffing. Permanent placement solutions can be branch-delivered (Americas and EMEA regions) or centrally delivered (within GTS). In addition to centrally delivered staffing services, our GTS segment also includes talent solutions (contingent workforce outsourcing "CWO," payroll process outsourcing "PPO," and recruitment process outsourcing "RPO,") and outcome-based services (business process outsourcing "BPO," KellyConnect, career transition/outplacement services and talent advisory services).
The following table presents our segment revenues disaggregated by service type (in millions):

|  | Second Quarter |  |  |  | June Year to Date |  |
|  | 2020 |  | 2019 |  | 2020 |  | 2019
Branch-Delivered Staffing |  |  |  |  |  |  |  |
Americas Staffing |  |  |  |  |  |  |  |
Staffing Solutions |  |  |  |  |  |  |  |
Commercial |  | $ | 233.6 |  |  | $ | 384.1 |  |  | $ | 542.1 |  |  | $ | 776.6 |
Education |  | 25.2 |  |  | 117.4 |  |  | 168.3 |  |  | 257.0 |
Professional/Technical |  | 63.8 |  |  | 87.3 |  |  | 139.2 |  |  | 172.8 |
Permanent Placement |  | 4.1 |  |  | 8.8 |  |  | 10.5 |  |  | 17.7 |
Total Americas Staffing |  | 326.7 |  |  | 597.6 |  |  | 860.1 |  |  | 1,224.1 |
International Staffing |  |  |  |  |  |  |  |
Staffing Solutions |  | 181.4 |  |  | 261.7 |  |  | 403.3 |  |  | 513.9 |
Permanent Placement |  | 3.2 |  |  | 6.4 |  |  | 8.9 |  |  | 13.1 |
Total International Staffing |  | 184.6 |  |  | 268.1 |  |  | 412.2 |  |  | 527.0 |
Global Talent Solutions |  |  |  |  |  |  |  |
Talent Fulfillment |  |  |  |  |  |  |  |
Staffing Solutions |  | 216.5 |  |  | 258.2 |  |  | 461.0 |  |  | 513.8 |
Permanent Placement |  | 0.3 |  |  | 0.5 |  |  | 0.6 |  |  | 0.8 |
Talent Solutions |  | 80.3 |  |  | 93.3 |  |  | 166.5 |  |  | 183.0 |
Total Talent Fulfillment |  | 297.1 |  |  | 352.0 |  |  | 628.1 |  |  | 697.6 |
Outcome-Based Services |  | 169.8 |  |  | 153.9 |  |  | 342.0 |  |  | 309.3 |
Total Global Talent Solutions |  | 466.9 |  |  | 505.9 |  |  | 970.1 |  |  | 1,006.9 |
Total Intersegment |  | (2.9) |  |  | (4.1) |  |  | (6.0) |  |  | (7.9) |
Total Revenue from Services |  | $ | 975.3 |  |  | $ | 1,367.5 |  |  | $ | 2,236.4 |  |  | $ | 2,750.1 |

12

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
Revenue Disaggregated by Geography
Our operations are subject to different economic and regulatory environments depending on geographic location. Our GTS segment operates in the Americas, EMEA and APAC regions. In the second quarter of 2020 and 2019, GTS made up $450.5 million and $488.4 million in total Americas, respectively, $9.5 million and $10.9 million in total EMEA, respectively, and the entire balance in APAC. For June year to date in 2020 and 2019, GTS made up $937.0 million and $972.8 million in total Americas, respectively, $19.5 million and $22.0 million in total EMEA, respectively, and the entire balance in APAC.
The below table presents our revenues disaggregated by geography (in millions):

|  | Second Quarter |  |  |  | June Year to Date |  |
|  | 2020 |  | 2019 |  | 2020 |  | 2019
Americas |  |  |  |  |  |  |  |
United States |  | $ | 700.1 |  |  | $ | 991.3 |  |  | $ | 1,628.6 |  |  | $ | 2,010.2 |
Canada |  | 25.6 |  |  | 33.2 |  |  | 58.4 |  |  | 66.2 |
Mexico |  | 22.5 |  |  | 29.7 |  |  | 51.2 |  |  | 57.2 |
Puerto Rico |  | 20.0 |  |  | 19.6 |  |  | 37.7 |  |  | 38.8 |
Brazil |  | 6.1 |  |  | 8.2 |  |  | 15.2 |  |  | 16.7 |
Total Americas |  | 774.3 |  |  | 1,082.0 |  |  | 1,791.1 |  |  | 2,189.1 |
EMEA |  |  |  |  |  |  |  |
Switzerland |  | 47.4 |  |  | 49.9 |  |  | 91.6 |  |  | 99.4 |
France |  | 39.9 |  |  | 64.6 |  |  | 92.4 |  |  | 128.9 |
Russia |  | 29.3 |  |  | 28.8 |  |  | 61.4 |  |  | 54.2 |
Portugal |  | 23.8 |  |  | 46.7 |  |  | 67.4 |  |  | 91.5 |
United Kingdom |  | 17.8 |  |  | 30.5 |  |  | 40.1 |  |  | 56.7 |
Italy |  | 13.3 |  |  | 20.7 |  |  | 28.0 |  |  | 41.3 |
Germany |  | 7.1 |  |  | 9.9 |  |  | 15.1 |  |  | 21.0 |
Ireland |  | 4.1 |  |  | 10.9 |  |  | 9.1 |  |  | 21.0 |
Other |  | 11.5 |  |  | 16.9 |  |  | 26.7 |  |  | 34.9 |
Total EMEA |  | 194.2 |  |  | 278.9 |  |  | 431.8 |  |  | 548.9 |
Total APAC |  | 6.8 |  |  | 6.6 |  |  | 13.5 |  |  | 12.1 |
Total Kelly Services, Inc. |  | $ | 975.3 |  |  | $ | 1,367.5 |  |  | $ | 2,236.4 |  |  | $ | 2,750.1 |

Deferred Costs
Deferred sales commissions, which are included in other assets in the consolidated balance sheet, were $1.1 million as of second quarter-end 2020 and $1.5 million as of year-end 2019. Amortization expense for the deferred costs for the second quarter and June year to date 2020 was $0.3 million and $0.6 million, respectively. Amortization expense for the deferred costs for the second quarter and June year to date 2019 was $0.4 million and $0.9 million, respectively.
Deferred fulfillment costs, which are included in prepaid expenses and other current assets in the consolidated balance sheet, were $3.4 million as of second quarter-end 2020 and $3.6 million as of year-end 2019. Amortization expense for the deferred costs for the second quarter and June year to date 2020 was $4.8 million and $9.6 million, respectively. Amortization expense for the deferred costs for the second quarter and June year to date 2019 was $3.1 million and $6.5 million, respectively.
13

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
3. Credit Losses
On December 30, 2019, we adopted Accounting Standards Codification ("ASC") Topic 326 using the modified retrospective method for all financial assets measured at amortized cost and off-balance-sheet credit exposures, as applicable. Results for reporting periods beginning after December 30, 2019 are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable GAAP. As a result of adopting this guidance, we have updated our accounting policies as follows.
Allowance for Uncollectible Accounts Receivable The Company records an allowance for uncollectible accounts receivable, billed and unbilled, based on historical loss experience, customer payment patterns, current economic trends, and reasonable and supportable forecasts, as applicable. The reserve for sales allowances is also included in the allowance for uncollectible accounts receivable. The Company estimates the current expected credit losses by applying internally developed loss rates to all outstanding receivable balances by aging category. Accounts receivable are written-off against the allowance when they are deemed uncollectible. The Company reviews the adequacy of the allowance for uncollectible accounts receivable on a quarterly basis and, if necessary, increases or decreases the balance by recording a charge or credit to selling, general and administrative ("SG&A") expenses for the portion of the adjustment relating to uncollectible accounts receivable, and a charge or credit to revenue from services for the portion of the adjustment relating to sales allowances.
Allowance for Credit Losses - Other Financial Assets The Company measures expected credit losses on qualified financial assets that do not result from revenue transactions using a probability of default method by type of financing receivable. The estimate of expected credit losses considers credit ratings, financial data, historical write-off experience, current conditions, and reasonable and supportable forecasts, as applicable, to estimate the risk of loss.
We are exposed to credit losses primarily through our sales of workforce solution services to customers. We establish an allowance for estimated credit losses in the current period resulting from the failure of our customers to make required payments on their trade accounts receivable in future periods. We pool such assets by geography and other similar risk characteristics, such as accounts in collection, and apply an aging method to estimate future credit losses utilizing inputs such as historical write-off experience, customer payment patterns, current collection data, and reasonable and supportable forecasts, as applicable. Credit risk with respect to accounts receivable is limited due to short payment terms. The Company also performs ongoing credit evaluations using applicable credit ratings of its customers to help analyze credit risk. We monitor ongoing credit exposure through frequent review of past due accounts (based on the payment terms of the contract) and follow-up with customers, as appropriate. We may employ collection agencies and legal counsel to pursue recovery of defaulted receivables.
We are also exposed to credit losses from our loan to PersolKelly Pte. Ltd. and other receivables measured at amortized cost. The allowances were not material for the second-quarter end 2020. See Investment in PersolKelly Pte. Ltd. footnote for more information on the loan to PersolKelly Pte. Ltd.
The rollforward of our allowance for credit losses is as follows (in millions):

| June Year to Date
| 2020
Allowance for bad debt: |
Beginning balance | $ | 9.7 |
Impact of adopting ASC 326 | 0.3 |
Current period provision | 0.4 |
Currency exchange effects | (0.4) |
Write-offs | (0.7) |
Ending balance | $ | 9.3 |

Write-offs are presented net of recoveries, which were not material for second quarter-end 2020.
Allowances for credit losses are recorded in trade accounts receivable, less allowances and other assets in the consolidated balance sheet.
14

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
4. Acquisitions
In the first quarter of 2020, Kelly Services USA, LLC, a wholly owned subsidiary of the Company, acquired Insight Workforce Solutions LLC and its affiliate, Insight EDU LLC (collectively, "Insight"), as detailed below. In the first quarter of 2019, the Company acquired NextGen Global Resources LLC (“NextGen”) and Global Technology Associates, LLC (“GTA”), as detailed below. We have accounted for these acquisitions under ASC 805, Business Combinations.
Insight
On January 14, 2020, Kelly Services USA, LLC acquired 100% of the membership interests of Insight, an educational staffing company in the U.S, for a purchase price of $34.5 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by Insight at the closing date and estimated working capital adjustments resulting in the Company paying cash of $38.1 million. The purchase price of the acquisition also includes contingent consideration with an estimated fair value of $1.6 million related to an earnout payment in the event certain conditions are met per the terms of the agreement. The fair value of the earnout was established using a Monte Carlo simulation and the liability is recorded in other long-term liabilities in the consolidated balance sheet. In the second quarter of 2020, the Company paid a working capital adjustment of $0.1 million. The purchase price allocation for this acquisition is preliminary and could change.
This acquisition will increase our market share in the education staffing market in the U.S. Insight's results of operations are included in the Americas Staffing segment. Pro forma results of operations for this acquisition have not been presented as it is not material to the consolidated statements of earnings.
The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the date of the acquisition (in millions of dollars):

Cash | $ | 1.8 |
Trade accounts receivable | 9.6 |
Other current assets | 0.2 |
Property and equipment | 0.2 |
Goodwill | 19.9 |
Intangibles | 10.6 |
Other noncurrent assets | 0.2 |
Current liabilities | (2.6) |
Noncurrent liabilities | (0.1) |
Assets acquired net of liabilities assumed | $ | 39.8 |

The fair value of the acquired receivables represents the contractual value. Included in the assets purchased in the Insight acquisition was approximately $10.6 million of intangible assets, made up entirely of customer relationships. The fair value of the customer relationships was determined using the multi-period excess earnings method. The customer relationships will be amortized over 10 years with no residual value. Goodwill generated from the acquisition is primarily attributable to the expected synergies from combining operations and expanding market potential, and is assigned to the Americas Staffing reporting unit (see Goodwill footnote). The amount of goodwill expected to be deductible for tax purposes is approximately $18.6 million.
NextGen Global Resources
On January 2, 2019, the Company acquired 100% of the membership interests of NextGen, a leading provider of telecommunications staffing solutions, for a purchase price of $51.0 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by NextGen at the closing date and estimated working capital adjustments resulting in the Company paying cash of $54.3 million. Due to the date of the acquisition, the second quarter and June year to date 2019 actual results represent the second quarter and June year to date 2019 pro forma results.
15

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
Goodwill generated from this acquisition is primarily attributable to the market potential as a staffing solutions provider to the expanding telecommunications industry, and is assigned to the Americas Staffing reporting unit (see Goodwill footnote).
Global Technology Associates
On January 2, 2019, in a separate transaction, the Company acquired 100% of the membership interests of GTA, a leading provider of engineering, technology and business consulting solutions in the telecommunications industry, for a purchase price of $34.0 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by GTA at the closing date and estimated working capital adjustments resulting in the Company paying cash of $35.7 million. Due to the date of the acquisition, the second quarter and June year to date 2019 actual results represent the second quarter and June year to date 2019 pro forma results.
Goodwill generated from this acquisition is primarily attributable to the market potential as a solutions provider to the expanding telecommunications industry, and is assigned to the GTS reporting unit (see Goodwill footnote).
As noted above, goodwill related to these acquisitions was assigned to the Americas Staffing and GTS reporting units and was included in the goodwill impairment charge taken in the first quarter of 2020. The goodwill impairment charge resulted from an interim goodwill impairment test triggered by declines in our common stock price as a result of negative market reaction to the COVID-19 crisis (see Goodwill footnote).
5. Investment in Persol Holdings
The Company has a yen-denominated investment through the Company's subsidiary, Kelly Services Japan, Inc., in the common stock of Persol Holdings Co., Ltd. ("Persol Holdings"), the Company’s joint venture partner in PersolKelly Pte. Ltd. (the "JV"). As our investment is a noncontrolling interest in Persol Holdings, this investment is recorded at fair value based on the quoted market price of Persol Holdings stock on the Tokyo Stock Exchange as of the period end (see Fair Value Measurements footnote). A gain on the investment of $29.6 million and a loss on the investment of $48.2 million in the second quarter and June year to date 2020, respectively, and a gain on the investment of $61.2 million and $74.4 million in the second quarter and June year to date 2019, respectively, was recorded in gain (loss) on investment in Persol Holdings in the consolidated statements of earnings.
6. Investment in PersolKelly Pte. Ltd.
The Company has a 49% ownership interest in the JV (see Investment in Persol Holdings footnote above), a staffing solutions business operating in eight geographies in the Asia-Pacific region. The operating results of the Company’s interest in the JV are accounted for on a one-quarter lag under the equity method and are reported in equity in net earnings (loss) of affiliate in the consolidated statements of earnings, which amounted to a loss of $1.3 million and $2.8 million in the second quarter and June year to date of 2020, respectively, and a gain of $0.3 million and a loss of $0.1 million in the second quarter and June year to date of 2019. This investment is evaluated for indicators of impairment on a periodic basis or whenever events or circumstances indicate the carrying amount may be other-than-temporarily impaired. If we conclude that there is an other-than-temporary impairment of this equity investment, we will adjust the carrying amount of the investment to the current fair value.
The investment in equity affiliate on the Company’s consolidated balance sheet totaled $113.6 million as of second quarter-end 2020 and $117.2 million as of year-end 2019. The net amount due from the JV, a related party, was $10.5 million as of the second quarter-end 2020 and $10.9 million as of year-end 2019. The Company made loans, proportionate to its 49% ownership, to the JV for $7.0 million in 2018 and an additional $4.4 million in 2019 to fund working capital requirements as a result of their sustained revenue growth. The loans, which are outstanding as of second quarter-end 2020, are included in other assets in the consolidated balance sheet and included in the net amounts due from the JV. The carrying value of the loans approximates the fair value based on market interest rates. Accrued interest receivable totaled $0.1 million at second-quarter end 2020 and $0.2 million at year-end 2019 and is included in prepaid expenses and other current assets in the consolidated balance sheet. The amount included in trade accounts payable for staffing services provided by the JV as a supplier to the Company’s CWO programs was $0.1 million as of second quarter-end 2020 and $0.2 million as of year-end 2019.
Expected credit losses are estimated over the contractual term of the loans. The required allowance is based on current and projected financial information from the JV, market-specific information and other relevant data available to the Company, as applicable. The allowance was not material for the second quarter-end 2020.
16

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
The Company has accrued interest receivable from our loan to the JV. If applicable, we write off the uncollectible accrued interest receivable balance related to our loan to the JV within the same quarter the interest is determined to be uncollectible, which is considered timely. As such, an allowance for credit losses is not deemed necessary. Any write offs, if necessary, are recorded by reversing interest income.
On April 1, 2020, 100% of the shares of Kelly Services Australia Pty Ltd and Kelly Services (New Zealand) Limited, both subsidiaries of the JV, were sold to an affiliate of Persol Holdings. The JV received proceeds of $17.5 million upon the sale and the Company received a direct royalty payment of $0.7 million.
7. Fair Value Measurements
Trade accounts receivable, short-term borrowings, accounts payable, accrued liabilities and accrued payroll and related taxes approximate their fair values due to the short-term maturities of these assets and liabilities.
Assets Measured at Fair Value on a Recurring Basis
The following tables present assets measured at fair value on a recurring basis as of second quarter-end 2020 and year-end 2019 in the consolidated balance sheet by fair value hierarchy level, as described below.
Level 1 measurements consist of unadjusted quoted prices in active markets for identical assets or liabilities. Level 2 measurements include quoted prices in markets that are not active or model inputs that are observable either directly or indirectly for substantially the full term of the asset or liability. Level 3 measurements include significant unobservable inputs.

|  | As of Second Quarter-End 2020 |  |  |  |  |  |
Description |  | Total |  | Level 1 |  | Level 2 |  | Level 3
|  | (In millions of dollars) |  |  |  |  |  |
Money market funds |  | $ | 121.5 |  |  | $ | 121.5 |  |  | $ | — |  |  | $ | — |
Investment in Persol Holdings |  | 127.2 |  |  | 127.2 |  |  | — |  |  | — |
Total assets at fair value |  | $ | 248.7 |  |  | $ | 248.7 |  |  | $ | — |  |  | $ | — |

|  | As of Year-End 2019 |  |  |  |  |  |
Description |  | Total |  | Level 1 |  | Level 2 |  | Level 3
|  | (In millions of dollars) |  |  |  |  |  |
Money market funds |  | $ | 4.9 |  |  | $ | 4.9 |  |  | $ | — |  |  | $ | — |
Investment in Persol Holdings |  | 173.2 |  |  | 173.2 |  |  | — |  |  | — |
Total assets at fair value |  | $ | 178.1 |  |  | $ | 178.1 |  |  | $ | — |  |  | $ | — |

Money market funds as of second quarter-end 2020 and year-end 2019 represent investments in money market accounts, of which $5.1 million and $4.9 million, respectively, are restricted as to use and included in other assets in the consolidated balance sheet. The money market funds that are restricted as to use account for the majority of our restricted cash balance and represents cash balances that are required to be maintained to fund disability claims in California. The valuations of money market funds are based on quoted market prices of those accounts as of the respective period end. The increase in money market funds from year-end 2019 was the result of higher cash and cash equivalent balances as of the end of the second quarter from an increase in cash flows from operations.
The valuation of the investment in Persol Holdings is based on the quoted market price of Persol Holdings stock on the Tokyo Stock Exchange as of the period end, and the related changes in fair value are recorded in the consolidated statements of earnings (see Investment in Persol Holdings footnote). The cost of this yen-denominated investment, which fluctuates based on foreign exchange rates, was $19.3 million as of the second quarter-end 2020 and $18.9 million at year-end 2019.
17

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
Equity Investment Without Readily Determinable Fair Value
The Company has a minority investment in Business Talent Group, LLC, which is included in other assets in the consolidated balance sheet. This investment is measured using the measurement alternative for equity investments without a readily determinable fair value. The measurement alternative represents cost, less impairment, plus or minus observable price changes. The carrying amount of $5.0 million as of the second quarter-end 2020 and year-end 2019 represents the purchase price. There have been no observable price changes to the carrying amount or impairments.
The Company also has a minority investment in Kenzie Academy Inc., which is included in other assets in the consolidated balance sheet. This investment is also measured using the measurement alternative for equity investments without a readily determinable fair value as described above. The investment totaled $1.4 million as of the second quarter-end 2020 and $1.3 million at year-end 2019, representing total cost plus observable price changes to date.
Assets Measured at Fair Value on a Nonrecurring Basis
Due to the negative market reaction to the COVID-19 crisis, including declines in our common stock price, management determined that a triggering event occurred during the first quarter of 2020. We therefore performed an interim step one quantitative impairment test for both of our reporting units with goodwill, Americas Staffing and GTS. As a result of this quantitative assessment, we determined that the estimated fair value of the reporting units no longer exceeded the carrying value, and recorded a goodwill impairment charge of $147.7 million in the first quarter of 2020 (see Goodwill footnote).
8. Restructuring
In the first quarter of 2020, the Company took restructuring actions to align costs with expected revenues, position the organization to adopt a new operating model later in 2020 and to align the U.S. branch network facilities footprint with a more technology-enabled service delivery methodology.
Restructuring costs incurred in 2020 totaled $8.5 million and are recorded entirely in SG&A expenses in the consolidated statements of earnings, as detailed below (in millions of dollars).

| Lease Termination Costs |  | Severance Costs |  | Total
Americas Staffing | $ | 4.1 |  |  | $ | 1.4 |  |  | $ | 5.5 |
Global Talent Solutions | — |  |  | 0.8 |  |  | 0.8 |
International Staffing | 0.7 |  |  | 0.4 |  |  | 1.1 |
Corporate | — |  |  | 1.1 |  |  | 1.1 |
Total | $ | 4.8 |  |  | $ | 3.7 |  |  | $ | 8.5 |

18

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
A summary of the global restructuring balance sheet accrual, included in accrued payroll and related taxes and accounts payable and accrued liabilities in the consolidated balance sheet, is detailed below (in millions of dollars).

Balance as of year-end 2019 | $ | 0.3 |
Additions charged to Americas Staffing | 5.6 |
Additions charged to Global Talent Solutions | 0.9 |
Additions charged to International Staffing | 1.1 |
Additions charged to Corporate | 1.1 |
Reductions for lease termination costs related to fixed assets | (0.6) |
Reductions for cash payments related to all restructuring activities | (4.5) |
Balance as of first quarter-end 2020 | 3.9 |
Reductions for cash payments related to all restructuring activities | (2.1) |
Accrual adjustments | (0.2) |
Balance as of second quarter-end 2020 | $ | 1.6 |

The remaining balance of $1.6 million as of second quarter-end 2020 primarily represents severance costs, and the majority is expected to be paid by the end of 2020. No material adjustments are expected to be recorded.
9. Goodwill
The changes in the carrying amount of goodwill as of June year to date 2020 are included in the table below. See Acquisitions footnote for a description of the addition to goodwill in the first quarter of 2020.
The Company performs its annual goodwill impairment testing in the fourth quarter each year and regularly assesses whenever events or circumstances make it more likely than not that an impairment may have occurred. During the first quarter of 2020, negative market reaction to the COVID-19 crisis, including declines in our common stock price, caused our market capitalization to decline significantly compared to the fourth quarter of 2019, causing a triggering event. Therefore, we performed an interim step one quantitative test for reporting units with goodwill, Americas Staffing and GTS, and determined that the estimated fair values of both reporting units no longer exceeded their carrying values. Based on the result of our interim goodwill impairment test as of first quarter of 2020, we recorded a goodwill impairment charge of $147.7 million to write off goodwill for both reporting units. A portion of the goodwill balance was deductible for tax purposes. See impairment adjustments in the table below.
In performing the step one quantitative test and consistent with our prior practice, we determined the fair value of each reporting unit using the income approach, which is validated through reconciliation to observable market capitalization data. Under the income approach, estimated fair value is determined based on estimated future cash flows discounted by an estimated market participant weighted-average cost of capital, which reflects the overall level of inherent risk of the reporting unit being measured. Estimated future cash flows are based on our internal projection model and reflects management’s outlook for the reporting units. Assumptions and estimates about future cash flows and discount rates are complex and often subjective.
Our analysis used significant assumptions by segment, including: expected future revenue and expense growth rates, profit margins, cost of capital, discount rate and forecasted capital expenditures and working capital.

|  |  |  |  | As of Year-End 2019 |  |  |  | Additions to Goodwill |  | Impairment Adjustments |  | As of Second Quarter-End 2020
|  |  |  |  | (In millions of dollars) |  |  |  |  |  |  |  |
Americas Staffing |  |  |  |  | $ | 58.5 |  |  |  |  | $ | 19.9 |  |  | $ | (78.4) |  |  | $ | — |
Global Talent Solutions |  |  |  |  | 69.3 |  |  |  |  | — |  |  | (69.3) |  |  | — |
Total |  |  |  |  | $ | 127.8 |  |  |  |  | $ | 19.9 |  |  | $ | (147.7) |  |  | $ | — |

19

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
10. Accumulated Other Comprehensive Income (Loss)
The changes in accumulated other comprehensive income (loss) by component, net of tax, for the second quarter and June year to date 2020 and 2019 are included in the table below. Amounts in parentheses indicate debits.

| Second Quarter |  |  |  | June Year to Date |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
| (In millions of dollars) |  |  |  |  |  |
Foreign currency translation adjustments: |  |  |  |  |  |  |
Beginning balance | $ | (20.6) |  |  | $ | (17.2) |  |  | $ | (13.2) |  |  | $ | (15.7) |
Other comprehensive income (loss) before reclassifications | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Amounts reclassified from accumulated other comprehensive income (loss) | — |  |  | — |  |  | — |  |  | — |
Net current-period other comprehensive income (loss) | 2.7 |  |  | 6.9 |  |  | (4.7) |  |  | 5.4 |
Ending balance | (17.9) |  |  | (10.3) |  |  | (17.9) |  |  | (10.3) |
Pension liability adjustments: |  |  |  |  |  |  |
Beginning balance | (2.6) |  |  | (1.4) |  |  | (2.6) |  |  | (1.4) |
Other comprehensive income (loss) before reclassifications | — |  |  | — |  |  | — |  |  | — |
Amounts reclassified from accumulated other comprehensive income (loss) | — |  |  | — |  |  | — |  |  | — |
Net current-period other comprehensive income (loss) | — |  |  | — |  |  | — |  |  | — |
Ending balance | (2.6) |  |  | (1.4) |  |  | (2.6) |  |  | (1.4) |
Total accumulated other comprehensive income (loss) | $ | (20.5) |  |  | $ | (11.7) |  |  | $ | (20.5) |  |  | $ | (11.7) |

11. Earnings (Loss) Per Share
The reconciliation of basic and diluted earnings (loss) per share on common stock for the second quarter and June year to date 2020 and 2019 follows (in millions of dollars except per share data):

| Second Quarter |  |  |  | June Year to Date |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
Net earnings (loss) | $ | 41.1 |  |  | $ | 83.8 |  |  | $ | (112.1) |  |  | $ | 105.9 |
Less: earnings allocated to participating securities | (0.3) |  |  | (0.8) |  |  | — |  |  | (1.0) |
Net earnings (loss) available to common shareholders | $ | 40.8 |  |  | $ | 83.0 |  |  | $ | (112.1) |  |  | $ | 104.9 |
Average shares outstanding (millions): |  |  |  |  |  |  |
Basic | 39.3 |  |  | 39.1 |  |  | 39.2 |  |  | 39.0 |
Dilutive share awards | 0.1 |  |  | 0.1 |  |  | — |  |  | 0.2 |
Diluted | 39.4 |  |  | 39.2 |  |  | 39.2 |  |  | 39.2 |
Basic earnings (loss) per share | $ | 1.04 |  |  | $ | 2.12 |  |  | $ | (2.86) |  |  | $ | 2.69 |
Diluted earnings (loss) per share | $ | 1.04 |  |  | $ | 2.12 |  |  | $ | (2.86) |  |  | $ | 2.68 |

Potentially dilutive shares outstanding are primarily related to performance shares for the second quarter and June year to date 2020 and 2019. Dividends paid per share for Class A and Class B common stock were $0.00 for the second quarter 2020, $0.075 for second quarter 2019 and June year to date 2020, and $0.15 for June year to date 2019.
20

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
12. Stock-Based Compensation
For the second quarter of 2020, the Company recognized stock compensation expense of $1.2 million, and related tax benefit of $0.2 million. For the second quarter of 2019, the Company recognized stock compensation expense of $2.0 million, and related tax benefit of $0.3 million. For June year to date 2020, the Company recognized stock compensation expense of $2.4 million, and related tax benefit of $0.0 million. For June year to date 2019, the Company recognized stock compensation expense of $5.2 million, and related tax benefit of $0.7 million.
Performance Shares
A summary of the status of all nonvested performance shares at target as of second quarter-end 2020 and year-to-date changes is presented as follows below (in thousands of shares except per share data). The majority of the vested shares below is related to the 2017 performance share grant, which cliff-vested after approval from the Compensation Committee during the first quarter of 2020. There has been no grant of performance shares since year-end 2019. The vesting adjustment in the table below represents the 2017 Total Shareholder Return ("TSR") performance shares that did not vest because actual achievement was below the threshold level and resulted in no payout.

| Financial Measure Performance Shares |  |  |  | TSR Performance Shares |  |
| Shares |  | Weighted Average Grant Date Fair Value |  | Shares |  | Weighted Average Grant Date Fair Value
Nonvested at year-end 2019 | 502 |  |  | $ | 24.21 |  |  | 114 |  |  | $ | 25.24 |
Granted | — |  |  | — |  |  | — |  |  | — |
Vested | (155) |  |  | 24.02 |  |  | — |  |  | — |
Forfeited | (19) |  |  | 25.07 |  |  | (2) |  |  | 31.38 |
Vesting adjustment | — |  |  | — |  |  | (62) |  |  | 20.15 |
Nonvested at second quarter-end 2020 | 328 |  |  | $ | 22.90 |  |  | 50 |  |  | $ | 31.38 |

2018 Grant Update
For the 2018 financial measure performance awards, the annual goals are set in February of each year, with the total award payout for 2018 grants based on a cumulative measure of the 2018, 2019 and 2020 goals. Accordingly, the Company remeasures the fair value of the 2018 financial measure performance shares each reporting period until the third year goals are set, after which the grant date fair value will be fixed for the remaining performance period. During the first quarter 2020, the final year of goals was set for the performance shares granted in 2018 and the grant date fair value for the 2018 financial measure performance shares was set at $17.35 per share. The grant date fair value per share will remain fixed for the remaining performance period.
21

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
Restricted Stock
A summary of the status of nonvested restricted stock as of second quarter-end 2020 and year-to-date changes is presented as follows below (in thousands of shares except per share data). The majority of the restricted stock granted related to new hires in the first quarter of 2020.

| Shares |  | Weighted Average Grant Date Fair Value
Nonvested at year-end 2019 | 360 |  |  | $ | 24.92 |
Granted | 65 |  |  | 14.69 |
Vested | (108) |  |  | 24.17 |
Forfeited | (20) |  |  | 24.46 |
Nonvested at second quarter-end 2020 | 297 |  |  | $ | 22.98 |

13. Sale of Assets
On March 20, 2020, the Company sold three of our four headquarters properties for a purchase price of $58.5 million as a part of a sale and leaseback transaction. The properties include the parcels of land, together with all rights and easements, in addition to all improvements located on the land, including buildings. The Company received cash proceeds of $55.5 million, which is net of transaction expenses. As of the date of the sale, the properties had a combined net carrying amount of $23.4 million. The resulting gain on the sale of the assets was $32.1 million which is recorded in gain on sale of assets in the consolidated statements of earnings. The Company leased back the headquarters buildings on the same date; see the Leases footnote for discussion of the sale and leaseback transaction.
In the second quarter of 2020, the Company monetized wage subsidy receivables outside the U.S. for $16.9 million, net of fees and 5% retainer. The sale of these receivables was accounted for as a sale of financial assets with certain recourse provisions in which we derecognized the receivables. Although the sale of receivables is with recourse, the Company did not record a recourse obligation as of the second quarter 2020 as the Company has concluded the receivables are collectible. The net cash proceeds related to the sale are included in operating activities in the consolidated statements of cash flows and the fees related to the sale are included in SG&A expenses in the consolidated statements of earnings.
Gain on sale of assets of $12.3 million in the second quarter of 2019 primarily represents the sale of unused land located near the Company headquarters, and includes the excess of the $11.7 million sale proceeds over the cost of the parcel. The gain on sale of assets also includes proceeds of $2.1 million from the transfer of customer contracts related to the Company's legal specialty operations to a third party during the second quarter of 2019.
14. Other Income (Expense), Net
Included in other income (expense), net for the second quarter and June year to date 2020 and 2019 are the following:

| Second Quarter |  |  |  | June Year to Date |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
| (In millions of dollars) |  |  |  |  |  |
Interest income | $ | 0.1 |  |  | $ | 0.2 |  |  | $ | 0.4 |  |  | $ | 0.4 |
Interest expense | (0.8) |  |  | (1.2) |  |  | (1.7) |  |  | (2.3) |
Dividend income | 1.3 |  |  | 1.3 |  |  | 1.3 |  |  | 1.3 |
Foreign exchange gains (losses) | 1.3 |  |  | (0.1) |  |  | 3.7 |  |  | (0.7) |
Other | 0.7 |  |  | — |  |  | 0.6 |  |  | 0.4 |
Other income (expense), net | $ | 2.6 |  |  | $ | 0.2 |  |  | $ | 4.3 |  |  | $ | (0.9) |

22

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
15. Income Taxes
Income tax expense was $0.9 million and $12.7 million for the second quarter of 2020 and 2019, respectively. Income tax benefit was $35.3 million and expense was $19.1 million for June year to date 2020 and 2019, respectively. These amounts were impacted by changes in the fair value of the Company's investment in Persol Holdings, which resulted in a charge of $9.1 million for the second quarter of 2020 and a benefit of $14.8 million for June year to date 2020, compared to a charge of $18.7 million for the second quarter of 2019 and $22.8 million for June year to date 2019. The second quarter of 2020 benefited $7.7 million from Brazil outside basis differences, while the second quarter of 2019 had a net benefit of $10.4 million from valuation allowance changes in the United Kingdom and Germany. June year to date 2020 includes a tax benefit of $23.0 million on the impairment of goodwill.
Our tax expense is affected by recurring items, such as the amount of pretax income and its mix by jurisdiction, U.S. work opportunity credits and the change in cash surrender value of tax exempt investments in life insurance policies. It is also affected by discrete items that may occur in any given period but are not consistent from period to period, such as tax law changes, changes in judgment regarding the realizability of deferred tax assets, the tax effects of stock compensation, and changes in the fair value of the Company’s investment in Persol Holdings, which are treated as discrete since they cannot be estimated. The impairment of goodwill in the first quarter of 2020 and the Brazil outside basis differences in the second quarter of 2020 were treated as discrete items.
The work opportunity credit program is a temporary provision in the U.S. tax law and expires for employees hired after 2020. While the program has routinely been extended, it is uncertain whether it will again be extended. In the event the program is not renewed, we will continue to receive credits for qualified employees hired prior to 2021. The impact of the current economic slow-down resulting from the COVID-19 crisis did not change our judgment on the realizability of deferred tax assets or our plans to repatriate cash from foreign subsidiaries.
16. Leases
The Company has operating and financing leases for field offices and various equipment. Our leases have remaining lease terms of one year to 15 years. We determine if an arrangement is a lease at inception.
At the beginning of the first quarter of 2019, we adopted ASC 842, Leases, using an optional transition method which allowed us to adopt the new lease standard at the adoption date, as compared to the beginning of the earliest period presented, and recognize a cumulative-effect adjustment to the beginning balance of earnings invested in the business in the period of adoption. We recorded $74.1 million of right-of-use (“ROU”) assets within operating lease right-of-use assets, $19.8 million of current lease liabilities within operating lease liabilities, current and $54.3 million of noncurrent lease liabilities within operating lease liabilities, noncurrent in the consolidated balance sheet on the date of adoption. No adjustment to the beginning balance of earnings invested in the business was necessary as a result of adopting this standard.
During the first quarter 2020, the Company sold its main headquarters building and entered into a leaseback agreement, which is accounted for as an operating lease. As of first quarter-end 2020, we recognized $37.6 million of ROU assets within operating lease right-of-use assets, $1.2 million of current lease liabilities within operating lease liabilities, current and $36.1 million of noncurrent lease liabilities within operating lease liabilities, noncurrent in the consolidated balance sheet, with a discount rate of 4.8% over a 15-year lease term related to this lease. The sale and leaseback obligation matures as follows: $1.6 million in fiscal 2020, remaining; $3.3 million in fiscal 2021; $3.3 million in fiscal 2022; $3.4 million in fiscal 2023; $3.4 million in fiscal 2024; $3.4 million in fiscal 2025 and $34.0 million thereafter.
17. Contingencies
The Company is continuously engaged in litigation, threatened litigation, claims, audits or investigations arising in the ordinary course of its business, such as matters alleging employment discrimination, wage and hour violations, claims for indemnification or liability, violations of privacy rights, anti-competition regulations, commercial and contractual disputes, and tax related matters which could result in a material adverse outcome.
We record accruals for loss contingencies when we believe it is probable that a liability has been incurred and the amount of loss can be reasonably estimated. Such accruals are recorded in accounts payable and accrued liabilities and in accrued workers’ compensation and other claims in the consolidated balance sheet. At second quarter-end 2020 and year-end 2019, the gross accrual for litigation costs amounted to $2.9 million and $9.9 million, respectively.
23

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
The Company maintains insurance coverage which may cover certain claims. When claims exceed the applicable policy deductible and realization of recovery of the claim from existing insurance policies is deemed probable, the Company records receivables from the insurance company for the excess amount, which are included in prepaid expenses and other current assets in the consolidated balance sheet. At second quarter-end 2020 and year-end 2019, the related insurance receivables amounted to $0.0 million and $4.1 million, respectively.
The Company estimates the aggregate range of reasonably possible losses, in excess of amounts accrued, is $0.0 million to $1.4 million as of second quarter-end 2020. This range includes matters where a liability has been accrued but it is reasonably possible that the ultimate loss may exceed the amount accrued and for matters where a loss is believed to be reasonably possible, but a liability has not been accrued. The aggregate range only represents matters in which we are currently able to estimate a range of loss and does not represent our maximum loss exposure. The estimated range is subject to significant judgment and a variety of assumptions and only based upon currently available information. For other matters, we are currently not able to estimate the reasonably possible loss or range of loss.
While the ultimate outcome of these matters cannot be predicted with certainty, we believe that the resolution of any such proceedings will not have a material adverse effect on our financial condition, results of operations or cash flows.
We are also currently engaged in litigation with a customer over a disputed accounts receivable balance for certain services rendered, which is recorded as a long-term receivable in other assets in the consolidated balance sheet. While we believe the balance of approximately $10 million is collectible, there is a reasonably possible risk of an unfavorable outcome.
18. Segment Disclosures
The Company’s segments are based on the organizational structure for which financial results are regularly evaluated by the Company’s chief operating decision-maker ("CODM", the Company’s CEO) to determine resource allocation and assess performance. The Company’s three reportable segments, (1) Americas Staffing, (2) GTS and (3) International Staffing, reflect how the Company delivers services to customers and how its business is organized internally. Intersegment revenue represents revenue earned between the reportable segments and is eliminated from total segment revenue from services.
Americas Staffing represents the Company’s branch-delivered staffing business in the U.S., Canada, Puerto Rico, Mexico and Brazil. International Staffing represents the EMEA region branch-delivered staffing business. Americas Staffing and International Staffing both deliver temporary staffing, as well as direct-hire placement services, in office-clerical, light industrial, and professional/technical specialties within their geographic regions. Americas Staffing also includes educational staffing in the U.S.
GTS combines the delivery structure of the Company’s outsourcing and consulting group and centrally delivered staffing business. It reflects the trend of customers towards the adoption of holistic talent solutions which combine contingent labor, full-time hiring and outsourced services. GTS includes centrally delivered staffing, RPO, CWO, BPO, PPO, KellyConnect, career transition/outplacement services and talent advisory services.
Corporate expenses that directly support the operating units have been allocated to Americas Staffing, GTS and International Staffing based on work effort, volume or, in the absence of a readily available measurement process, proportionately based on gross profit realized. Unallocated corporate expenses include those related to incentive compensation, law and risk management, certain finance and accounting functions, executive management, corporate campus facilities, IT production support, certain legal costs and expenses related to corporate initiatives that do not directly benefit a specific operating segment. Consistent with the information provided to and evaluated by the CODM, the goodwill impairment charge in the first quarter of 2020 is included in Corporate expenses.
The following tables present information about the reported revenue from services and gross profit of the Company by segment, along with a reconciliation to consolidated earnings (loss) before taxes and equity in net earnings (loss) of affiliate, for the second quarter and June year to date 2020 and 2019. Asset information by reportable segment is not presented, since the Company does not produce such information internally nor does it use such data to manage its business.
24

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
Beginning in the third quarter of 2020, in connection with the adoption of a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.

| Second Quarter |  |  |  | June Year to Date |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
| (In millions of dollars) |  |  |  |  |  |
Revenue from Services: |  |  |  |  |  |  |
Americas Staffing | $ | 326.7 |  |  | $ | 597.6 |  |  | $ | 860.1 |  |  | $ | 1,224.1 |
Global Talent Solutions | 466.9 |  |  | 505.9 |  |  | 970.1 |  |  | 1,006.9 |
International Staffing | 184.6 |  |  | 268.1 |  |  | 412.2 |  |  | 527.0 |
Less: Intersegment revenue | (2.9) |  |  | (4.1) |  |  | (6.0) |  |  | (7.9) |
Consolidated Total | $ | 975.3 |  |  | $ | 1,367.5 |  |  | $ | 2,236.4 |  |  | $ | 2,750.1 |

| Second Quarter |  |  |  | June Year to Date |  |
| 2020 |  | 2019 |  | 2020 |  | 2019
| (In millions of dollars) |  |  |  |  |  |
Earnings (loss) from Operations: |  |  |  |  |  |  |
Americas Staffing gross profit | $ | 63.4 |  |  | $ | 108.8 |  |  | $ | 157.0 |  |  | $ | 226.0 |
Americas Staffing SG&A expenses | (69.7) |  |  | (93.2) |  |  | (163.2) |  |  | (194.4) |
Americas Staffing earnings (loss) from operations | (6.3) |  |  | 15.6 |  |  | (6.2) |  |  | 31.6 |
Global Talent Solutions gross profit | 103.0 |  |  | 99.7 |  |  | 203.2 |  |  | 200.1 |
Global Talent Solutions SG&A expenses | (64.2) |  |  | (74.3) |  |  | (137.9) |  |  | (149.0) |
Global Talent Solutions earnings from operations | 38.8 |  |  | 25.4 |  |  | 65.3 |  |  | 51.1 |
International Staffing gross profit | 23.2 |  |  | 36.1 |  |  | 53.1 |  |  | 70.7 |
International Staffing SG&A expenses | (25.1) |  |  | (32.6) |  |  | (54.4) |  |  | (63.9) |
International Staffing earnings (loss) from operations | (1.9) |  |  | 3.5 |  |  | (1.3) |  |  | 6.8 |
Less: Intersegment gross profit | (0.4) |  |  | (0.6) |  |  | (0.8) |  |  | (1.2) |
Less: Intersegment SG&A expenses | 0.4 |  |  | 0.6 |  |  | 0.8 |  |  | 1.2 |
Net Intersegment activity | — |  |  | — |  |  | — |  |  | — |
Corporate | (19.5) |  |  | (9.7) |  |  | (158.5) |  |  | (37.9) |
Consolidated Total | 11.1 |  |  | 34.8 |  |  | (100.7) |  |  | 51.6 |
Gain (loss) on investment in Persol Holdings | 29.6 |  |  | 61.2 |  |  | (48.2) |  |  | 74.4 |
Other income (expense), net | 2.6 |  |  | 0.2 |  |  | 4.3 |  |  | (0.9) |
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate | $ | 43.3 |  |  | $ | 96.2 |  |  | $ | (144.6) |  |  | $ | 125.1 |

25

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
19. New Accounting Pronouncements
Recently Adopted
In August 2018, the FASB issued Accounting Standards Update ("ASU") 2018-15, which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The ASU is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual periods, with early adoption permitted. Entities have the option to apply the guidance prospectively to all implementation costs incurred after the date of adoption or retrospectively. We adopted this guidance prospectively effective December 30, 2019. In accordance with the standard, we present capitalized implementation costs incurred in a hosting arrangement that is a service contract as other assets on our consolidated balance sheet. This presentation is consistent with the presentation of the prepayment of fees for the hosting arrangement. We recognized $0.2 million of amortization expense for capitalized implementation costs incurred in hosting arrangements June year to date 2020 as a component of SG&A expenses in our consolidated statements of earnings. We recognized $2.0 million of payments for capitalized implementation costs June year to date 2020 in the same manner as payments made for fees associated with the related hosting arrangements as a component of net cash from operating activities in our consolidated statements of cash flows. The Company's cloud computing arrangements are comprised of internal-use software platforms accounted for as service contracts. The Company does not have the ability to take possession of the software without significant penalty nor can the Company run the software on its own hardware or contract with another party unrelated to the vendor to host the software.
In June 2016, the FASB issued ASU 2016-13 (ASC Topic 326), as clarified in ASU 2019-04, ASU 2019-05, ASU 2019-11 and ASU 2018-19, amending how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The guidance requires the application of a current expected credit loss model, which is a new impairment model based on expected losses. Under this model, an entity recognizes an allowance for expected credit losses based on historical experience, current conditions and forecasted information rather than the prior methodology of delaying recognition of credit losses until it is probable a loss has been incurred. The standard also requires additional quantitative and qualitative disclosures regarding credit risk inherent in a reporting entity's portfolio, how management monitors this risk, management's estimate of expected credit losses, and the changes in the estimate that has taken place during the period. This ASU is effective for interim and annual reporting periods beginning after December 15, 2019 with early adoption permitted for annual reporting periods beginning after December 15, 2018. We adopted this ASU using the modified retrospective method for all financial assets measured at amortized cost and off-balance-sheet credit exposures, as applicable. Results for reporting periods beginning after December 30, 2019 are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable GAAP. We recorded a decrease to retained earnings of $0.7 million, net of tax, in the first quarter 2020 for the cumulative effect of adopting ASC 326. Related disclosures have been updated throughout the financial statements and footnotes.
In August 2018, the FASB issued ASU 2018-13 which eliminates, adds and modifies certain fair value measurement disclosures. The ASU is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual periods, with early adoption permitted. The adoption of this standard did not have a material impact to our consolidated financial statements.
Not Yet Adopted
In January 2020, the FASB issued ASU 2020-01 which clarifies the interaction of rules for equity securities, the equity method of accounting, and forward contracts and purchase options on certain types of securities. The guidance clarifies how to account for the transition into and out of the equity method of accounting when considering observable transactions under the measurement alternative. The ASU is effective for annual reporting periods beginning after December 15, 2020, including interim reporting periods within those annual periods, with early adoption permitted. We are currently evaluating the impact of the new guidance on our consolidated financial statements and related disclosures.
In December 2019, the FASB issued ASU 2019-12 simplifying various aspects related to the accounting for income taxes. The guidance removes exceptions to the general principles in Topic 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. The ASU is effective for annual reporting periods beginning after December 15, 2020, including interim reporting
26

KELLY SERVICES, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
(UNAUDITED)
periods within those annual periods, with early adoption permitted. We are currently evaluating the impact of the new guidance on our consolidated financial statements and related disclosures.
Management has evaluated other recently issued accounting pronouncements and does not believe that any of these pronouncements will have a significant impact on our consolidated financial statements and related disclosures.
27

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Executive Overview
The COVID-19 pandemic and related containment measures have resulted in dramatic shifts in most aspects of the economy and how professional and private lives are conducted. While the pace of change was unprecedented and the resulting impacts are still being determined, our Noble Purpose, “We connect people to work in ways that enrich their lives,” will continue to guide our strategy and actions. Kelly remains committed to being a leading talent solutions provider among the talent with whom we choose to specialize and in the global markets in which we choose to compete. As we navigate the uncertainty over the next several quarters, we will continue to demonstrate our expected behaviors and actions:
•Employ a talent-first mentality
•Relentlessly deliver for customers
•Grow through discipline and focus
•Deliver efficiency and effectiveness in everything we do
By aligning ourselves with our Noble Purpose and executing against these behaviors, we intend to weather the current situation and emerge as a more agile and focused organization, prepared to achieve new levels of growth and profitability as we further develop our portfolio of businesses.
The Talent Solutions Industry
Prior to the COVID-19 pandemic, labor markets were in the midst of change due to automation, secular shifts in labor supply and demand and skills gaps and we expect the current economic situation to further accelerate that change. Global demographic trends are reshaping and redefining the way in which companies find and use talent and the COVID-19 pandemic is changing where and how companies expect work to be performed. In response, the talent solutions industry is adjusting how it sources, recruits, trains and places talent.
Our industry is evolving to meet businesses’ growing demand for specialized talent, whether delivered as a single individual or as part of a total workforce solution. Companies in our industry are using novel sourcing approaches—including gig platforms, independent contractors and other talent pools—to create customized workforce solutions that are flexible and responsive to the labor market.
In addition, today’s companies are elevating their commitment to talent, with the growing realization that meeting the changing needs and requirements of talent is essential to remain competitive. The ways in which people view, find and conduct work are undergoing fundamental shifts. And as the demand for skilled talent continues to climb, workers’ changing ideas about the integration of work into life are becoming more important. In this increasingly talent-driven market, a diverse set of workers, empowered by technology, is seeking to take greater control over their career trajectories and Kelly’s Talent Promise confirms our responsibility to workers in search of a better way to work.
Our Business
Kelly is a talent and global workforce solutions company serving customers of all sizes in a variety of industries. We offer innovative outsourcing and consulting services, as well as staffing on a temporary, temporary-to-hire and direct-hire basis. We provide commercial and professional/technical staffing in our Americas Staffing and International Staffing segments and, in APAC, we provide staffing solutions to customers through PersolKelly Pte. Ltd., our joint venture with Persol Holdings, a leading provider of HR solutions in Japan. For the U.S. education market, Kelly Education is the leading provider of substitute teachers to more than 7,000 schools nationwide.
We also provide a suite of talent fulfillment and outcome-based solutions through our Global Talent Solutions (“GTS”) segment, which delivers integrated talent management solutions on a global basis. GTS provides Contingent Workforce Outsourcing ("CWO"), Recruitment Process Outsourcing ("RPO"), Business Process Outsourcing ("BPO"), Advisory and Talent Fulfillment solutions to help customers plan for, manage and execute their acquisition of contingent labor, full-time labor and free agents, and gain access to service providers and qualified talent quickly, at competitive rates, with minimized risk.
28

We earn revenues from customers that procure the services of our temporary employees on a time and materials basis, that use us to recruit permanent employees, and that rely on our talent advisory and outsourcing services. Our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable. The nature of our business is such that trade accounts receivable are our most significant asset. Average days sales outstanding varies within and outside the U.S. but was 61 days on a global basis as of the 2020 second quarter end, 58 days as of the 2019 year end and 57 days as of the 2019 second quarter end. Since receipts from customers generally lag temporary employee payroll, working capital requirements increase substantially in periods of growth and decline in periods of economic contraction.
Our Perspective
Short Term
While far from certain, the impacts of COVID-19 on the global economy, the talent solutions industry, our customers and our talent have become more clear since the beginning of the pandemic. Revenue declines have been substantial, and while recently trends have pointed to a slow recovery in demand, revenue declines are likely to continue for the next several quarters. In response to the crisis, in April 2020 we took a series of proactive actions. These actions were designed to reduce spending, minimize layoffs, and bolster the strength and flexibility of Kelly’s finances. These actions include:
•a 10% pay cut for full-time salaried employees in the U.S., Puerto Rico and Canada, in addition to certain actions in EMEA and APAC;
•substantially reduced CEO compensation and reduced compensation of 10% or more for senior leaders;
•temporary furloughing and/or redeployment of some employees until business conditions improve;
•suspension of the Company match to certain retirement accounts in the U.S. and Puerto Rico;
•reduction of discretionary expenses and projects, including capital expenditures; and
•a hiring freeze with the exception of critical revenue-generating positions.
Given the level of uncertainty surrounding the duration of the COVID-19 crisis, Kelly’s board also voted to suspend the quarterly dividend until conditions improve.
The impact of the pandemic began in March 2020 with the limitations on public life in the U.S. and the European markets we serve and have continued in the second quarter as the effect of the pandemic response has slowed global economic activity. We do expect that there will be a material decline in our revenues during the period of time in which demand for our services is dampened by reaction to the economic slowdown and by companies and talent concerns related to operating safely during a pandemic. The impact on the revenues of each segment will vary given the differences in pandemic-related measures enacted in each geography, the customer industries served and the skill sets of the talent provided to our customers and their ability to work remotely. We currently expect a gradual return to pre-crisis levels of customer demand over the next several quarters, however, the pace of such a return may be further delayed by repeated cycles of increased economic activity and a resurgence in infection leading to additional containment measures. While our cost reduction efforts are expected to reduce year-over-year expenses significantly in the third quarter, they will not be enough to completely offset declines in revenue and gross profit. As a result, we expect our third quarter and full year earnings to decline year-over-year.
In addition, negative market reaction to the COVID-19 crisis in March 2020, including declines in our common stock price, caused our market capitalization to decline significantly. This triggered an interim goodwill impairment test and resulted in a $147.7 million non-cash goodwill impairment charge in the first quarter of 2020.
Moving Forward
While the severity of the economic impacts and the duration of these impacts cannot be precisely measured at this time, we do believe that the mid-term impacts on how people view, find and conduct work will continue to align with our current strategic path. We continue to pursue a specialized talent solutions strategy and have identified several specialty growth platforms for investment. We expanded our engineering portfolio with the January 2, 2019 acquisitions of Global Technology Associates, LLC (“GTA”) and NextGen Global Resources LLC (“NextGen”), leaders in the growing 5G telecommunications market. These position Kelly as one of the leading engineering workforce solutions companies in this fast-growing market. On January 14, 2020, we acquired Insight Workforce Solutions LLC ("Insight"), an educational staffing company, to expand our leadership position in the U.S. education talent solutions industry. We intend to further accelerate our efforts to drive revenue and earnings growth through additional inorganic growth platforms, making smart acquisitions that align with Kelly's focus on specialization as market conditions improve.
29

We continue to make investments in technology, particularly those which support greater efficiency in finding talent to answer customer needs. We accelerated the implementation of our front office platform which was deployed to most U.S. operations in June 2020. This platform will streamline the processes and workflows associated with recruiting, onboarding and reassigning workers. This investment creates the platform from which we have begun to deploy additional operational improvements, and will continue over the next several years to enhance the experience of the hundreds of thousands of job seekers who interact and work with Kelly each year.
In the first quarter of 2020, we completed a review of the U.S. branch network of physical locations and reduced the number of branch locations utilized. In addition, we took similar actions on branch locations in International Staffing. During the first six months of 2020, we recorded $4.8 million of lease termination costs and fixed asset write-offs related to those actions. In addition, we took cost reduction actions in Americas Staffing, GTS, International Staffing and corporate support functions which resulted in $3.7 million of severance costs and eliminated 123 positions. We expect that the expense savings from the first quarter of 2020 actions will be approximately $20 million on an annual basis.
Beginning in the third quarter of 2020, in connection with the adoption of a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.
While faced with market conditions that may temporarily delay our efforts, Kelly continues to focus on accelerating the execution of our strategic plan and making the necessary investments and adjustments to advance that strategy. Our objective is to become an even more agile, consultative and profitable company, and we are reshaping our business to make that goal a reality. While the COVID-19 pandemic has resulted in uncertainty in the economy and the labor markets that will affect our near term financial performance, we will measure our progress using financial measures, including:
•Revenue growth (both organic and inorganic);
•Gross profit rate improvement; and
•Conversion rate and EBITDA margin.
Financial Measures
The constant currency (“CC”) change amounts in the following tables refer to the year-over-year percentage changes resulting from translating 2020 financial data into U.S. dollars using the same foreign currency exchange rates used to translate financial data for 2019. We believe that CC measurements are a useful measure, indicating the actual trends of our operations without distortion due to currency fluctuations. We use CC results when analyzing the performance of our segments and measuring our results against those of our competitors. Additionally, substantially all of our foreign subsidiaries derive revenues and incur cost of services and selling, general and administrative (“SG&A”) expenses within a single country and currency which, as a result, provides a natural hedge against currency risks in connection with their normal business operations.
CC measures are non-GAAP (Generally Accepted Accounting Principles) measures and are used to supplement measures in accordance with GAAP. Our non-GAAP measures may be calculated differently from those provided by other companies, limiting their usefulness for comparison purposes. Non-GAAP measures should not be considered a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.
Reported and CC percentage changes in the following tables were computed based on actual amounts in thousands of dollars.
Return on sales (earnings from operations divided by revenue from services) and conversion rate (earnings from operations divided by gross profit) are ratios used to measure the Company’s operating efficiency.
Days sales outstanding (“DSO”) represents the number of days that sales remain unpaid for the period being reported. DSO is calculated by dividing average net sales per day (based on a rolling three-month period) into trade accounts receivable, net of allowances at the period end. Although secondary supplier revenues are recorded on a net basis (net of secondary supplier expense), secondary supplier revenue is included in the daily sales calculation in order to properly reflect the gross revenue amounts billed to the customer.
30

Results of Operations
Total Company - Second Quarter
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 975.3 |  |  |  | $ | 1,367.5 |  |  |  | (28.7) |  | % |  | (27.7) |  | %
Gross profit | 189.2 |  |  |  | 244.0 |  |  |  | (22.5) |  |  |  | (21.7) |  |
SG&A expenses excluding restructuring charges | 178.3 |  |  |  | 222.1 |  |  |  | (19.7) |  |  |  | (19.0) |  |
Restructuring charges | (0.2) |  |  |  | (0.6) |  |  |  | (66.5) |  |  |  | (66.5) |  |
Total SG&A expenses | 178.1 |  |  |  | 221.5 |  |  |  | (19.6) |  |  |  | (18.9) |  |
Gain on sale of assets | — |  |  |  | 12.3 |  |  |  | NM |  |  |  |
Earnings from operations | 11.1 |  |  |  | 34.8 |  |  |  | (68.2) |  |  |  |  |
Earnings from operations excluding restructuring charges | 10.9 |  |  |  | 34.2 |  |  |  | (68.2) |  |  |  |  |
Diluted earnings per share | 1.04 |  |  |  | 2.12 |  |  |  | (50.9) |  |  |  |  |
Permanent placement income (included in revenue from services) | 7.6 |  |  |  | 15.7 |  |  |  | (51.5) |  |  |  | (50.5) |  |
Gross profit rate | 19.4 |  | % |  | 17.8 |  | % |  | 1.6 |  | pts. |  |  |

`
Total Company revenue from services for the second quarter of 2020 declined 28.7% in comparison to the prior year and declined 27.7% on a CC basis. As noted in the following discussions, revenue decreased in all three segments, due primarily to lower demand as a result of the COVID-19 pandemic and the resulting economic slow-down. Revenue from services for the second quarter of 2020 includes the results of the Insight acquisition, which added approximately 40 basis points to the total revenue growth rate.
The gross profit rate increased by 160 basis points from the prior year. The increase was due primarily to government wage subsidies, received as the employer of record, which accounted for approximately 100 basis points, lower employee-related costs and the impact of improved product mix. As noted in the following discussions, increases in the GTS and Americas Staffing gross profit rates were partially offset by a decrease in the gross profit rate of International Staffing.
Total SG&A expenses decreased 19.6% on a reported basis and 18.9% on a CC basis. This decrease was due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in total SG&A expenses are adjustments to previously recorded restructuring charges of $0.2 million in the second quarter of 2020 and $0.6 million in the second quarter of 2019.
Gain on sale of assets of $12.3 million primarily represents the excess of the proceeds over the cost of an unused parcel of land located near the Company headquarters sold during the second quarter of 2019.
Diluted earnings per share for the second quarter of 2020 was $1.04, as compared to diluted earnings per share of $2.12 for the second quarter of 2019. The 2020 second quarter diluted earnings per share was impacted by a gain, net of tax, of approximately $0.52 per share related to the investment in Persol Holdings. The 2019 second quarter diluted earnings per share were impacted by a gain, net of tax, of approximately $1.07 per share related to the gain on the investment in Persol Holdings, a gain, net of tax, of approximately $0.23 related to a gain on sale of an unused parcel of land and approximately $0.01 per share, net of tax, related to adjustments to restructuring charges.
Beginning in the third quarter of 2020, in connection with the adoption of a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.
31

Americas Staffing - Second Quarter
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 326.7 |  |  |  | $ | 597.6 |  |  |  | (45.3) |  | % |  | (44.1) |  | %
Gross profit | 63.4 |  |  |  | 108.8 |  |  |  | (41.7) |  |  |  | (40.9) |  |
SG&A expenses excluding restructuring charges | 69.8 |  |  |  | 93.8 |  |  |  | (25.5) |  |  |  | (24.7) |  |
Restructuring charges | (0.1) |  |  |  | (0.6) |  |  |  | (88.3) |  |  |  | (88.3) |  |
Total SG&A expenses | 69.7 |  |  |  | 93.2 |  |  |  | (25.1) |  |  |  | (24.3) |  |
Earnings (loss) from operations | (6.3) |  |  |  | 15.6 |  |  |  | NM |  |  |  |
Earnings (loss) from operations excluding restructuring charges | (6.4) |  |  |  | 15.0 |  |  |  | NM |  |  |  |
Gross profit rate | 19.4 |  | % |  | 18.2 |  | % |  | 1.2 |  | pts. |  |  |

The change in Americas Staffing revenue from services reflects a 40% decrease in hours volume and a 9% decrease in average bill rates (a 6% decrease on a CC basis), partially offset by the impact of the January 2020 acquisition of Insight. The decline in hours reflects the impact from the challenging market conditions resulting from COVID-19, primarily in education related to school closures, and in manufacturing industry clients from the temporary closure of customer facilities. The decrease in average bill rates was related to both customer mix and product mix due to lower education volume. Americas Staffing represented 33% of total Company revenue in the second quarter of 2020 and 44% in the second quarter of 2019.
From a product perspective, the change in revenue reflects lower volume in all products, most significantly in commercial and education.
The Americas Staffing gross profit rate increased 120 basis points in comparison to the prior year, due primarily to lower overall employee costs.
Total SG&A expenses decreased 25.1% from the prior year, due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in total SG&A expenses in the second quarter of 2020 and 2019 are credits of $0.1 million and $0.6 million, respectively, related primarily to the adjustments of previously accrued severance charges for U.S. branch-based staffing operations.
32

GTS - Second Quarter
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 466.9 |  |  |  | $ | 505.9 |  |  |  | (7.7) |  | % |  | (7.5) |  | %
Gross profit | 103.0 |  |  |  | 99.7 |  |  |  | 3.3 |  |  |  | 3.8 |  |
SG&A expenses excluding restructuring charges | 64.3 |  |  |  | 74.3 |  |  |  | (13.5) |  |  |  | (13.2) |  |
Restructuring charges | (0.1) |  |  |  | — |  |  |  | NM |  |  | NM |
Total SG&A expenses | 64.2 |  |  |  | 74.3 |  |  |  | (13.6) |  |  |  | (13.4) |  |
Earnings from operations | 38.8 |  |  |  | 25.4 |  |  |  | 53.3 |  |  |  |  |
Earnings from operations excluding restructuring charges | 38.7 |  |  |  | 25.4 |  |  |  | 52.7 |  |  |  |  |
Gross profit rate | 22.1 |  | % |  | 19.7 |  | % |  | 2.4 |  | pts. |  |  |

Revenue from services decreased 7.7% compared to last year. While many of GTS’s products and customers are in essential industries and have been generally resilient during the COVID-19 pandemic, there was a decline in the second quarter of 2020 volume in centrally delivered staffing business and PPO businesses, predominantly in the automotive manufacturing, industrial and energy industries. These reductions were partially offset by increases from program expansions and new customer contracts in our KellyConnect and BPO products. GTS revenue represented 48% of total Company revenue in the second quarter of 2020 and 37% in the second quarter of 2019.
The increase in the GTS gross profit rate was due to lower employee-related costs and the continued structural improvement in our product mix.
Total SG&A expenses decreased 13.6% from the prior year, due to effective cost management and the impact of short-term cost reduction actions. These actions were taken in the second quarter of 2020 to mitigate the impact of COVID-19 related demand disruption to further align the costs with current revenue volume trends.
33

International Staffing - Second Quarter
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 184.6 |  |  |  | $ | 268.1 |  |  |  | (31.1) |  | % |  | (29.3) |  | %
Gross profit | 23.2 |  |  |  | 36.1 |  |  |  | (36.0) |  |  |  | (34.3) |  |
Total SG&A expenses | 25.1 |  |  |  | 32.6 |  |  |  | (23.2) |  |  |  | (21.5) |  |
Earnings (loss) from operations | (1.9) |  |  |  | 3.5 |  |  |  | NM |  |  |  |
Gross profit rate | 12.5 |  | % |  | 13.5 |  | % |  | (1.0) |  | pts. |  |  |

In comparison to the prior year, International Staffing revenue from services decreased 31.1% on a reported basis and 29.3% on a CC basis. The decline was primarily due to a decrease in hours volume as COVID-19 disrupted operations across the segment and, in particular, in Portugal, France and the U.K. These decreases were partially offset by increased revenue in Russia, due to increased information technology and call center business. International Staffing represented 19% of total Company revenue in the second quarter of 2020 and 20% in the second quarter of 2019.
The International Staffing gross profit rate decreased primarily due to lower permanent placement income, as well as unfavorable customer mix. Permanent placement income, which is included in revenue from services and has very low direct costs of services, has a disproportionate impact on gross profit rates.
Total SG&A expenses decreased 23.2% due to cost management to mitigate the impact of the COVID-19 disruption.
34

Results of Operations
Total Company - June Year to Date
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 2,236.4 |  |  |  | $ | 2,750.1 |  |  |  | (18.7) |  | % |  | (18.0) |  | %
Gross profit | 412.5 |  |  |  | 495.6 |  |  |  | (16.8) |  |  |  | (16.2) |  |
SG&A expenses excluding restructuring charges | 389.1 |  |  |  | 450.6 |  |  |  | (13.7) |  |  |  | (13.2) |  |
Restructuring charges | 8.5 |  |  |  | 5.7 |  |  |  | 49.3 |  |  |  | 49.7 |  |
Total SG&A expenses | 397.6 |  |  |  | 456.3 |  |  |  | (12.9) |  |  |  | (12.4) |  |
Goodwill impairment charge | 147.7 |  |  |  | — |  |  |  | NM |  |  |  |
Gain on sale of assets | 32.1 |  |  |  | 12.3 |  |  |  | 161.6 |  |  |  |  |
Earnings (loss) from operations | (100.7) |  |  |  | 51.6 |  |  |  | NM |  |  |  |
Earnings (loss) from operations excluding restructuring charges | (92.2) |  |  |  | 57.3 |  |  |  | NM |  |  |  |
Diluted earnings (loss) per share | (2.86) |  |  |  | 2.68 |  |  |  | NM |  |  |  |
Permanent placement income (included in revenue from services) | 19.9 |  |  |  | 31.6 |  |  |  | (37.0) |  |  |  | (36.1) |  |
Gross profit rate | 18.4 |  | % |  | 18.0 |  | % |  | 0.4 |  | pts. |  |  |

Total Company revenue from services for the first six months of 2020 declined 18.7% in comparison to the prior year and declined 18.0% on a CC basis. As noted in the following discussions, revenue decreased in all three segments, due primarily to the impact of COVID-19, which began in mid-March of this year. Revenue from services for the first six months of 2020 includes the results of the Insight acquisition, which added approximately 70 basis points to the total revenue growth rate.
The gross profit rate increased by 40 basis points from the prior year. As noted in the following discussions, an increase in the GTS gross profit rate was partially offset by decreases in the gross profit rate in Americas Staffing and International Staffing.
Total SG&A expenses decreased 12.9% on a reported basis and 12.4% on a CC basis. This decrease was due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in total SG&A expenses are restructuring charges of $8.5 million in the first six months of 2020. This is related to actions taken to position the Company to adopt a new operating model later in 2020 and to align the U.S. branch network facilities footprint with a more technology-enabled service delivery methodology. Restructuring charges of $5.7 million in the first six months of 2019 represent severance costs primarily related to U.S. branch-based staffing operations.
During the first six months of 2020, the negative reaction to the pandemic by the global equity markets also resulted in a decline in the Company's common stock price. This triggered an interim goodwill impairment test, resulting in a $147.7 million goodwill impairment charge in the first quarter of 2020.
Gain on sale of assets of $32.1 million represents the excess of the proceeds over the cost of the headquarters properties sold in the first quarter of 2020. The main headquarters building was subsequently leased back to the Company during the first quarter of 2020. Gain on sale of assets of $12.3 million primarily represents the excess of the proceeds over the cost of an unused parcel of land located near the Company headquarters sold during the second quarter of 2019.
Diluted loss per share for the first six months of 2020 was $2.86, as compared to diluted earnings per share of $2.68 for the first six months of 2019. The 2020 diluted loss per share was impacted by the goodwill impairment charge, net of tax, of approximately $3.18 per share, a loss, net of tax, of approximately $0.85 per share related to the investment in Persol Holdings, gain on sale of assets, net of tax, of approximately $0.61 per share and restructuring charges, net of tax, of approximately $0.16 per share. The 2019 diluted earnings per share were impacted by a gain, net of tax, of approximately $1.31 per share related to the gain on the investment in Persol Holdings, gain on sale of assets, net of tax, of approximately $0.23 per share and restructuring charges, net of tax, of approximately $0.11 per share.
35

Beginning in the third quarter of 2020, in connection with the adoption of a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.
36

Americas Staffing - June Year to Date
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 860.1 |  |  |  | $ | 1,224.1 |  |  |  | (29.7) |  | % |  | (29.0) |  | %
Gross profit | 157.0 |  |  |  | 226.0 |  |  |  | (30.5) |  |  |  | (30.1) |  |
SG&A expenses excluding restructuring charges | 157.7 |  |  |  | 188.7 |  |  |  | (16.4) |  |  |  | (16.0) |  |
Restructuring charges | 5.5 |  |  |  | 5.7 |  |  |  | (2.3) |  |  |  | (2.3) |  |
Total SG&A expenses | 163.2 |  |  |  | 194.4 |  |  |  | (16.0) |  |  |  | (15.6) |  |
Earnings (loss) from operations | (6.2) |  |  |  | 31.6 |  |  |  | NM |  |  |  |
Earnings (loss) from operations excluding restructuring charges | (0.7) |  |  |  | 37.3 |  |  |  | NM |  |  |  |
Gross profit rate | 18.3 |  | % |  | 18.5 |  | % |  | (0.2) |  | pts. |  |  |

The change in Americas Staffing revenue from services reflects a 28% decrease in hours volume and a 5% decrease in average bill rates (a 4% decrease on a CC basis), partially offset by the impact of the January 2020 acquisition of Insight. The decline in hours reflects the impact from the challenging market conditions resulting from COVID-19, primarily in education related to school closures, and in manufacturing industry clients from the temporary closure of customer facilities. The decrease in average bill rates was related to customer mix in commercial, education and engineering products as well as product mix from lower education volumes. Americas Staffing represented 39% of total Company revenue in the first six months of 2020 and 45% in the first six months of 2019.
From a product perspective, the change in revenue reflects lower volume in all products, most significantly in commercial and education.
The Americas Staffing gross profit rate decreased in comparison to the prior year, due primarily to customer mix.
Total SG&A expenses decreased 16.0% from the prior year, due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. The restructuring costs in the first six months of 2020 primarily represent facilities lease buy-out costs and severance costs related to U.S. branch-based staffing operations. The restructuring costs in the first six months of 2019 primarily represent severance costs related to U.S. branch-based staffing operations.
37

GTS - June Year to Date
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 970.1 |  |  |  | $ | 1,006.9 |  |  |  | (3.7) |  | % |  | (3.5) |  | %
Gross profit | 203.2 |  |  |  | 200.1 |  |  |  | 1.6 |  |  |  | 1.9 |  |
SG&A expenses excluding restructuring charges | 137.1 |  |  |  | 149.0 |  |  |  | (8.0) |  |  |  | (7.7) |  |
Restructuring charges | 0.8 |  |  |  | — |  |  |  | NM |  |  | NM |
Total SG&A expenses | 137.9 |  |  |  | 149.0 |  |  |  | (7.5) |  |  |  | (7.2) |  |
Earnings from operations | 65.3 |  |  |  | 51.1 |  |  |  | 27.8 |  |  |  |  |
Earnings from operations excluding restructuring charges | 66.1 |  |  |  | 51.1 |  |  |  | 29.4 |  |  |  |  |
Gross profit rate | 20.9 |  | % |  | 19.9 |  | % |  | 1.0 |  | pts. |  |  |

Revenue from services decreased 3.7% compared to last year. While many of GTS’s products and customers are in essential industries and have been generally resilient during the COVID-19 pandemic, there was a decline in second quarter of 2020 volume in centrally delivered staffing business and PPO businesses, predominantly in the automotive manufacturing, industrial and energy industries. These reductions were partially offset by increases from program expansions and new customer contracts in our BPO and KellyConnect products. GTS revenue represented 43% of total Company revenue in the first six months of 2020 and 37% in the first six months of 2019.
The increase in the GTS gross profit rate was due to continued structural improvement in our product mix and lower employee-related costs.
Total SG&A expenses decreased 7.5% from the prior year, due to effective cost management and short-term cost reduction actions. These actions were taken in the first six months of 2020 to mitigate the impact of COVID-19 related demand disruption to further align the costs with current revenue volume trends. Included in total SG&A expenses are $0.8 million related to restructuring charges, representing primarily employee separation costs.
38

International Staffing - June Year to Date
(Dollars in millions)

| 2020 |  |  | 2019 |  |  | Change |  |  | CC Change |
Revenue from services | $ | 412.2 |  |  |  | $ | 527.0 |  |  |  | (21.8) |  | % |  | (20.2) |  | %
Gross profit | 53.1 |  |  |  | 70.7 |  |  |  | (24.9) |  |  |  | (23.3) |  |
SG&A expenses excluding restructuring charges | 53.3 |  |  |  | 63.9 |  |  |  | (16.6) |  |  |  | (15.1) |  |
Restructuring charges | 1.1 |  |  |  | — |  |  |  | NM |  |  | NM |
Total SG&A expenses | 54.4 |  |  |  | 63.9 |  |  |  | (14.9) |  |  |  | (13.4) |  |
Earnings (loss) from operations | (1.3) |  |  |  | 6.8 |  |  |  | NM |  |  |  |
Earnings (loss) from operations excluding restructuring charges | (0.2) |  |  |  | 6.8 |  |  |  | NM |  |  |  |
Gross profit rate | 12.9 |  | % |  | 13.4 |  | % |  | (0.5) |  | pts. |  |  |

In comparison to the prior year, International Staffing revenue from services decreased 21.8% on a reported basis and 20.2% on a CC basis. The decline was primarily due to a decrease in hours volume in France, Portugal and Italy, due to declining market conditions early in the year as a result of the COVID-19 economic disruption. These decreases were partially offset by increased revenue in Russia, due to increased information technology and call center business. International Staffing represented 18% of total Company revenue in the first six months of 2020 and 19% in the first six months of 2019.
The International Staffing gross profit rate decreased primarily due to lower permanent placement income, as well as unfavorable customer mix.
Total SG&A expenses decreased 14.9% due to cost management to mitigate the impact of the COVID-19 disruption and a continued focus on increased productivity in our branch network. Included in total SG&A are $1.1 million of restructuring charges, which primarily related to France staffing operations to reposition our operating model to pursue growth through specialized staffing business.
39

Financial Condition
Historically, we have financed our operations through cash generated by operating activities and access to credit markets. Our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable. Since receipts from customers generally lag payroll to temporary employees, working capital requirements increase substantially in periods of growth. Conversely, when economic activity slows, working capital requirements may substantially decrease. This may result in an increase in our operating cash flows; however, any such increase would not be sustainable in the event that an economic downturn continued for an extended period. The impact of the current economic slow-down resulting from the COVID-19 crisis began in March 2020 and continued during the second quarter. Consistent with our historical results, the impact of the current economic conditions resulted in declines in working capital requirements, primarily Accounts Receivable, and increases in cash flows from operations as revenues slowed.
As highlighted in the consolidated statements of cash flows, our liquidity and available capital resources are impacted by four key components: cash, cash equivalents and restricted cash, operating activities, investing activities and financing activities.
Cash, Cash Equivalents and Restricted Cash
Cash, cash equivalents and restricted cash totaled $221.9 million at the end of the second quarter of 2020 and $31.0 million at year-end 2019. As further described below, we generated $178.1 million of cash from operating activities, generated $13.3 million of cash from investing activities and used $6.2 million of cash for financing activities.
Operating Activities
In the first six months of 2020, we generated $178.1 million of net cash from operating activities, as compared to generating $73.5 million in the first six months of 2019. This change was due to reduced working capital requirements as revenues slowed. In addition, the Company deferred $48.2 million of tax payments as allowed by COVID-19 economic relief in several jurisdictions. In the second quarter of 2020, the Company also monetized wage subsidy receivables outside the U.S. for $16.9 million in cash.
Trade accounts receivable totaled $1.1 billion at the end of the second quarter of 2020. Global DSO was 61 days at the end of the second quarter of 2020 and 57 days at the end of the second quarter of 2019.
Our working capital position (total current assets less total current liabilities) was $585.8 million at the end of the second quarter of 2020, an increase of $64.2 million from year-end 2019. Excluding additional cash, working capital declined $126.2 million from year-end 2019. The current ratio (total current assets divided by total current liabilities) was 1.7 at the end of the second quarter of 2020 and 1.6 at year-end 2019.
Investing Activities
In the first six months of 2020, we generated $13.3 million of cash from investing activities, as compared to using $79.6 million in the first six months of 2019. Included in cash from investing activities in the first six months of 2020 is $55.5 million of proceeds representing the cash received, net of transaction expenses, for the sale of three headquarters properties as a part of a sale and leaseback transaction. This was partially offset by $36.4 million of cash used for the acquisition of Insight in January 2020, net of the cash received and including working capital adjustments. Included in cash used for investing activities in the first six months of 2019 is $50.8 million for the acquisition of NextGen in January 2019, net of the cash received, and $35.6 million for the acquisition of GTA in January 2019, net of the cash received. These amounts were partially offset by proceeds of $13.8 million primarily from the sale of unused land.
Financing Activities
In the first six months of 2020, we used $6.2 million of cash for financing activities, as compared to generating $8.6 million in the first six months of 2019. The change in cash used in financing activities was primarily related to the year-over-year change in short-term borrowing activities. Debt totaled $0.3 million at the end of the second quarter of 2020 and was $1.9 million at year-end 2019. Debt-to-total capital (total debt reported in the consolidated balance sheet divided by total debt plus stockholders’ equity) is a common ratio to measure the relative capital structure and leverage of the Company. Our ratio of debt-to-total capital was 0.0% at the end of the second quarter of 2020 and 0.1% at year-end 2019.
The change in short-term borrowings in the first six months of 2020 was primarily due to payments on local lines of credit. The change in short-term borrowings in the first six months of 2019 was primarily due to borrowings on our securitization facility.
We made dividend payments of $3.0 million in the first six months of 2020 and $5.9 million in the first six months of 2019.
40

New Accounting Pronouncements
See New Accounting Pronouncements footnote in the Notes to Consolidated Financial Statements of this Quarterly Report on Form 10-Q for a description of new accounting pronouncements.
Critical Accounting Estimates
For a discussion of our critical accounting estimates, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2019 Form 10-K. For a discussion of the goodwill impairment charge recognized during the first quarter of 2020, see the Goodwill footnote in the Notes to our Consolidated Financial Statements of this Quarterly Report on Form 10-Q for more information.
Contractual Obligations and Commercial Commitments
There were no significant changes to our contractual obligations and commercial commitments from those disclosed in the section “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2019 Form 10-K, other than the sale and leaseback of the main headquarters building. Details of the lease payments by year are disclosed in the Leases footnote in the Notes to Consolidated Financial Statements in this Form 10-Q filing. We have no material unrecorded commitments, losses, contingencies or guarantees associated with any related parties or unconsolidated entities.
Liquidity
We expect to meet our ongoing short-term and long-term cash requirements principally through cash generated from operations, available cash and equivalents, securitization of customer receivables and committed unused credit facilities. Additional funding sources could include asset-based lending or additional bank facilities. During 2020, cash generated from operations will be supplemented by recent enactment of laws providing COVID-19 relief, most notably the Coronavirus Aid, Relief, and Economic Security Act which allows for the deferral of payments of the Company's U.S. social security taxes. Such deferrals are required to be repaid in 2021 and 2022.
We utilize intercompany loans, dividends, capital contributions and redemptions to effectively manage our cash on a global basis. We periodically review our foreign subsidiaries’ cash balances and projected cash needs. As part of those reviews, we may identify cash that we feel should be repatriated to optimize the Company’s overall capital structure. As of the 2020 second quarter end, these reviews have not resulted in any specific plans to repatriate a majority of our international cash balances. We expect much of our international cash will be needed to fund working capital growth in our local operations as working capital needs, primarily Accounts Receivable, increase during periods of growth. The majority of our international cash is concentrated in a cash pooling arrangement (the “Cash Pool”) and is available to fund general corporate needs internationally. The Cash Pool is a set of cash accounts maintained with a single bank that must, as a whole, maintain at least a zero balance; individual accounts may be positive or negative. This allows countries with excess cash to invest and countries with cash needs to utilize the excess cash.
As of the end of the second quarter of 2020, we had $200.0 million of available capacity on our $200.0 million revolving credit facility and $96.8 million of available capacity on our $150.0 million securitization facility. The securitization facility carried no short-term borrowings and $53.2 million of standby letters of credit related to workers’ compensation. Together, the revolving credit and securitization facilities provide the Company with committed funding capacity that may be used for general corporate purposes subject to financial covenants and restrictions. While we believe these facilities will cover our working capital needs over the short term, if economic conditions or operating results change significantly from our current expectations, we may need to seek additional sources of funds. As of the end of the second quarter of 2020, we met the debt covenants related to our revolving credit facility and securitization facility.
We have historically managed our cash and debt very closely to optimize our capital structure. As our cash balances build, we tend to pay down debt as appropriate. Conversely, when working capital needs grow, we tend to use corporate cash and cash available in the Cash Pool first, and then access our borrowing facilities. Given the cash generated from operating activities through the second quarter of 2020 and the level of uncertainty surrounding the duration of the COVID-19 crisis, we anticipate maintaining a higher level of cash than our prior practice.
We monitor the credit ratings of our major banking partners on a regular basis and have regular discussions with them. Based on our reviews and communications, we believe the risk of one or more of our banks not being able to honor commitments is insignificant. We also review the ratings and holdings of our money market funds and other investment vehicles regularly to ensure high credit quality and access to our invested cash.
41

Forward-Looking Statements
Certain statements contained in this report are “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements which are predictive in nature, which depend upon or refer to future events or conditions, or which include words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “estimates,” or variations or negatives thereof or by similar or comparable words or phrases. In addition, any statements concerning future financial performance (including future revenues, earnings or growth rates), ongoing business strategies or prospects, and possible future actions by us that may be provided by management, including oral statements or other written materials released to the public, are also forward-looking statements. Forward-looking statements are based on current expectations and projections about future events and are subject to risks, uncertainties and assumptions about our Company and economic and market factors in the countries in which we do business, among other things. These statements are not guarantees of future performance, and we have no specific intention to update these statements.
Actual events and results may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors. The principal important risk factors that could cause our actual performance and future events and actions to differ materially from such forward-looking statements include, but are not limited to, the recent novel coronavirus (COVID-19) outbreak, competitive market pressures including pricing and technology introductions and disruptions, changing market and economic conditions, our ability to achieve our business strategy, the risk of damage to our brand, the risk our intellectual property assets could be infringed upon or compromised, our ability to successfully develop new service offerings, our exposure to risks associated with services outside traditional staffing, including business process outsourcing and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, the risks associated with past and future acquisitions, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., material changes in demand from or loss of large corporate customers as well as changes in their buying practices, risks particular to doing business with the government or government contractors, risks associated with conducting business in foreign countries, including foreign currency fluctuations, the exposure to potential market and currency exchange risks relating to our investment in Persol Holdings, risks associated with violations of anti-corruption, trade protection and other laws and regulations, availability of qualified full-time employees, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, risks arising from failure to preserve the privacy of information entrusted to us or to meet our obligations under global privacy laws, the risk of cyberattacks or other breaches of network or information technology security, our ability to sustain critical business applications through our key data centers, our ability to effectively implement and manage our information technology projects, our ability to maintain adequate financial and management processes and controls, risk of potential impairment charges triggered by adverse industry developments or operational circumstances, unexpected changes in claim trends on workers’ compensation, unemployment, disability and medical benefit plans, the impact of changes in laws and regulations (including federal, state and international tax laws), competition law risks, the risk of additional tax or unclaimed property liabilities in excess of our estimates, our ability to realize value from our tax credit and net operating loss carryforwards, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this report and in our other filings with the Securities and Exchange Commission. Actual results may differ materially from any forward-looking statements contained herein, and we have no intention to update these statements. Certain risk factors are discussed more fully under “Risk Factors” in Part I, Item 1A of the Company’s Annual Report on Form 10-K.
42

Item 3. Quantitative and Qualitative Disclosures About Market Risk.
We are exposed to foreign currency risk primarily related to our foreign subsidiaries. Exchange rates impact the U.S. dollar value of our reported earnings, our investments in and held by subsidiaries, local currency denominated borrowings and intercompany transactions with and between subsidiaries. Our foreign subsidiaries primarily derive revenues and incur expenses within a single country and currency which, as a result, provide a natural hedge against currency risks in connection with normal business operations. Accordingly, changes in foreign currency rates vs. the U.S. dollar generally do not impact local cash flows. Intercompany transactions which create foreign currency risk include services, royalties, loans, contributions and distributions.
In addition, we are exposed to interest rate risks through our use of the multi-currency line of credit and other borrowings. A hypothetical fluctuation of 10% of market interest rates would not have had a material impact on 2020 second quarter earnings.
We are exposed to market and currency risks on our investment in Persol Holdings, which may be material. The investment is stated at fair value and is marked to market through net earnings. Foreign currency fluctuations on this yen-denominated investment are reflected as a component of other comprehensive income (loss). See Fair Value Measurements footnote in the Notes to Consolidated Financial Statements of this Quarterly Report on Form 10-Q for further discussion.
We are exposed to market risk as a result of our obligation to pay benefits under our nonqualified deferred compensation plan and our related investments in company-owned variable universal life insurance policies. The obligation to employees increases and decreases based on movements in the equity and debt markets. The investments in mutual funds, as part of the Company-owned variable universal life insurance policies, are designed to mitigate, but not eliminate, this risk with offsetting gains and losses.
Item 4. Controls and Procedures.
Based on their evaluation as of the end of the period covered by this Form 10-Q, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective at a reasonable assurance level.
There were no changes in the Company’s internal control over financial reporting that occurred during the Company’s most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.
PART II. OTHER INFORMATION
Item 1. Legal Proceedings.
The Company is continuously engaged in litigation, threatened ligation, claims, audits or investigations arising in the ordinary course of its business, such as matters alleging employment discrimination, wage and hour violations, claims for indemnification or liability, violations of privacy rights, anti-competition regulations, commercial and contractual disputes, and tax related matters which could result in a material adverse outcome. We record accruals for loss contingencies when we believe it is probable that a liability has been incurred and the amount of loss can be reasonably estimated. Such accruals are recorded in accounts payable and accrued liabilities and in accrued workers’ compensation and other claims in the consolidated balance sheet. The Company maintains insurance coverage which may cover certain claims. When claims exceed the applicable policy deductible and realization of recovery of the claim from existing insurance policies is deemed probable, the Company records receivables from the insurance company for the excess amount, which are included in prepaid expenses and other current assets in the consolidated balance sheet.
While the outcome of these matters cannot be predicted with certainty, we believe that the resolution of any such proceedings will not have a material adverse effect on our financial condition, results of operations or cash flows.
We are also currently engaged in litigation with a customer over a disputed accounts receivable balance for certain services rendered, which is recorded as a long-term receivable in other assets in the consolidated balance sheet. While we believe the balance is collectible, there is a reasonably possible risk of an unfavorable outcome.
In January 2018, the Hungarian Competition Authority initiated proceedings against the Company, along with a local industry trade association and its members due to alleged infringement of national competition regulations. The matter is progressing
43

and we anticipate resolution within the next year. We are fully cooperating with the investigation. The Company does not believe that resolution of this matter will have a material adverse effect upon the Company’s competitive position, results of operations, cash flows or financial position.
Item 1A. Risk Factors.
The following risk factor is in addition to the Company's risk factors previously disclosed in Part I, Item 1A of the Company's Annual Report filed on the Form 10-K for year ended December 29, 2019.
Our business has been adversely impacted by the recent novel coronavirus (COVID-19) outbreak and we expect adverse business and economic conditions will continue in the future.
The outbreak of the novel coronavirus and its subsequent spread across the globe have negatively impacted the level of economic activity and employment in the United States and other countries in which we operate. Because demand for staffing services is significantly affected by general economic conditions, the downturn, which began in March 2020, as a result of the COVID-19 outbreak, has had and is expected to continue to have an adverse impact on the staffing industry. Additionally, containment and mitigation measures taken to combat the spread of COVID-19, including travel bans, quarantines, shelter-in-place orders, temporary shutdowns, and social distancing and other health and safety precautions, have had and are expected to continue to have a negative impact on customer demand for staffing services and have impacted or may in the future impact the financial viability of third parties on which we rely to provide staffing services or manage critical business functions. The COVID-19 outbreak and related containment and mitigation efforts have resulted in a substantial decline in our revenues. We expect that the revenue decline will continue in the future until demand for our services recovers, and we are not able to predict when this recovery will occur or the extent of the recovery. We have taken certain actions, including reducing officer and employee compensation, furloughing and redeploying employees, reducing discretionary expenses and projects, enacting certain hiring freezes and suspending dividends payable on our common stock, to address declines in our revenues and adverse business conditions. There can be no assurance that these actions will be adequate, and further actions of this type may be required in the future. Due to uncertainty regarding the sufficiency of the containment and mitigation measures to combat the COVID-19 outbreak and the duration of their implementation, coupled with the unknown timeline for development of COVID-19 treatments or vaccines, the extent or the duration of the impact on our business, financial condition, ability to meet financial covenants and restrictions in our debt facilities, and results of operations cannot be predicted with certainty, however, such impacts could be material.
44

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.
(a) Sales of Equity Securities Not Registered Under the Securities Exchange Act of 1933
None.
(c) Issuer Repurchases of Equity Securities
During the second quarter of 2020, we reacquired shares of our Class A common stock as follows:

Period |  | Total Number of Shares (or Units) Purchased |  | Average Price Paid per Share (or Unit) |  | Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or Programs |  | Maximum Number (or Approximate Dollar Value) of Shares (or Units) That May Yet Be Purchased Under the Plans or Programs (in millions of dollars)
March 30, 2020 through May 3, 2020 |  | 239 |  |  | $ | 12.96 |  |  | — |  |  | $ | — |
May 4, 2020 through May 31, 2020 |  | 1,999 |  |  | 13.39 |  |  | — |  |  | $ | — |
June 1, 2020 through June 28, 2020 |  | 201 |  |  | 15.22 |  |  | — |  |  | $ | — |
Total |  | 2,439 |  |  | $ | 13.50 |  |  | — |  |  |

We may reacquire shares sold to cover employee tax withholdings due upon the vesting of restricted stock and performance shares held by employees. Accordingly, 2,439 shares were reacquired in transactions during the quarter.
Item 3. Defaults Upon Senior Securities.
Not applicable.
Item 4. Mine Safety Disclosures.
Not applicable.
Item 5. Other Information.
Not applicable.
Item 6. Exhibits.
See Index to Exhibits required by Item 601, Regulation S-K, set forth on page 46 of this filing.
45

INDEX TO EXHIBITS
REQUIRED BY ITEM 601,
REGULATION S-K

Exhibit No. |  | Description
31.1 |  | Certification Pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act, as amended.
31.2 |  | Certification Pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act, as amended.
32.1 |  | Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2 |  | Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS |  | Inline XBRL Instance Document - the instance document does not appear in the Interactive Data file because its XBRL tags are embedded within the Inline XBRL document.
101.SCH |  | Inline XBRL Taxonomy Extension Schema Document.
101.CAL |  | Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF |  | Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB |  | Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE |  | Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104 |  | Cover Page Interactive Data File (embedded within the Inline XBRL document)

46

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

| KELLY SERVICES, INC.
Date: August 6, 2020 |
| /s/ Olivier G. Thirot
| Olivier G. Thirot
| Executive Vice President and
| Chief Financial Officer
| (Principal Financial Officer)

Date: August 6, 2020 |
| /s/ Laura S. Lockhart
| Laura S. Lockhart
| Vice President, Corporate Controller
| and Chief Accounting Officer
| (Principal Accounting Officer)

47