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Revenue | 3 Months Ended
--- | ---
Mar. 31, 2024
Revenue from Contract with Customer [Abstract] |
Revenue | Revenue Revenue Disaggregated by Service Type In 2024, Kelly has four operating segments: Professional & Industrial (“P&I”), Science, Engineering & Technology (“SET”), Education, and Outsourcing & Consulting Group ("Outsourcing & Consulting," "OCG"). Prior to 2024, the Company also had an International operating segment (see Segment Disclosures footnote). The 2023 P&I segment information has been recast to conform to the new structure. Other than OCG, each segment delivers talent through staffing services, permanent placement or outcome-based services. Our OCG segment delivers talent solutions including managed service provider ("MSP"), payroll process outsourcing ("PPO"), recruitment process outsourcing ("RPO"), and talent advisory services. The following table presents our segment revenues disaggregated by service type (in millions of dollars):
|  | First Quarter |  |
|  | 2024 |  | 2023 |  |  |  |
Professional & Industrial |  |  |  |  |  |  |  |
Staffing services |  | $ | 231.2 |  |  | $ | 268.6 |  |  |  |  |
Permanent placement |  | 2.7 |  |  | 4.6 |  |  |  |  |
Outcome-based services |  | 124.5 |  |  | 129.4 |  |  |  |  |
Total Professional & Industrial |  | 358.4 |  |  | 402.6 |  |  |  |  |
Science, Engineering & Technology |  |  |  |  |  |  |  |
Staffing services |  | 195.2 |  |  | 202.3 |  |  |  |  |
Permanent placement |  | 4.2 |  |  | 5.5 |  |  |  |  |
Outcome-based services |  | 89.9 |  |  | 98.6 |  |  |  |  |
Total Science, Engineering & Technology |  | 289.3 |  |  | 306.4 |  |  |  |  |
Education |  |  |  |  |  |  |  |
Staffing services |  | 288.8 |  |  | 247.6 |  |  |  |  |
Permanent placement |  | 1.1 |  |  | 1.8 |  |  |  |  |
Total Education |  | 289.9 |  |  | 249.4 |  |  |  |  |
Outsourcing & Consulting |  |  |  |  |  |  |  |
Talent solutions |  | 108.0 |  |  | 114.6 |  |  |  |  |
Total Outsourcing & Consulting |  | 108.0 |  |  | 114.6 |  |  |  |  |
International |  |  |  |  |  |  |  |
Staffing services |  | — |  |  | 190.2 |  |  |  |  |
Permanent placement |  | — |  |  | 5.6 |  |  |  |  |
Total International |  | — |  |  | 195.8 |  |  |  |  |
Total Intersegment |  | (0.5) |  |  | (0.5) |  |  |  |  |
Total Revenue from Services |  | $ | 1,045.1 |  |  | $ | 1,268.3 |  |  |  |  |
Revenue Disaggregated by Geography Our operations are subject to different economic and regulatory environments depending on geographic location. Our P&I and Education segments operate in the Americas region, our SET segment operates in the Americas and Europe regions, and OCG operates in the Americas, Europe and Asia-Pacific regions. In 2023, our International segment included our staffing operations in Europe as well as Mexico, which is included in the Americas region. After the sale of the Company's EMEA staffing operations in January 2024 (see Disposition footnote), the Mexico operations, which were previously in our International segment, are now included in our P&I segment. The below table presents our revenues disaggregated by geography (in millions of dollars):
|  | First Quarter |  |  |  |
|  | 2024 |  | 2023 |  |  |  |  |  |  |  |
Americas |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 933.6 |  |  | $ | 959.2 |  |  |  |  |  |  |  |  |
Canada |  | 45.4 |  |  | 44.9 |  |  |  |  |  |  |  |  |
Puerto Rico |  | 24.9 |  |  | 26.9 |  |  |  |  |  |  |  |  |
Mexico |  | 18.9 |  |  | 16.7 |  |  |  |  |  |  |  |  |
Total Americas Region |  | 1,022.8 |  |  | 1,047.7 |  |  |  |  |  |  |  |  |
Europe |  |  |  |  |  |  |  |  |  |  |  |
Switzerland |  | 1.1 |  |  | 52.9 |  |  |  |  |  |  |  |  |
France |  | — |  |  | 47.8 |  |  |  |  |  |  |  |  |
Portugal |  | — |  |  | 44.4 |  |  |  |  |  |  |  |  |
Italy |  | — |  |  | 16.9 |  |  |  |  |  |  |  |  |
Other |  | 9.7 |  |  | 47.7 |  |  |  |  |  |  |  |  |
Total Europe Region |  | 10.8 |  |  | 209.7 |  |  |  |  |  |  |  |  |
Total Asia-Pacific Region |  | 11.5 |  |  | 10.9 |  |  |  |  |  |  |  |  |
Total Kelly Services, Inc. |  | $ | 1,045.1 |  |  | $ | 1,268.3 |  |  |  |  |  |  |  |  |
The below table presents revenues from our SET, OCG and former International segment, which previously included our Mexico operations, disaggregated by geographic region, (in millions of dollars):
|  | First Quarter |  |  |  |
|  | 2024 |  | 2023 |  |  |  |  |  |  |  |
Science, Engineering & Technology |  |  |  |  |  |  |  |  |  |  |  |
Americas |  | $ | 286.2 |  |  | $ | 302.1 |  |  |  |  |  |  |  |  |
Europe |  | 3.1 |  |  | 4.3 |  |  |  |  |  |  |  |  |
Total Science, Engineering & Technology |  | $ | 289.3 |  |  | $ | 306.4 |  |  |  |  |  |  |  |  |
Outsourcing & Consulting |  |  |  |  |  |  |  |  |  |  |  |
Americas |  | $ | 88.8 |  |  | $ | 94.1 |  |  |  |  |  |  |  |  |
Europe |  | 7.7 |  |  | 9.6 |  |  |  |  |  |  |  |  |
Asia-Pacific |  | 11.5 |  |  | 10.9 |  |  |  |  |  |  |  |  |
Total Outsourcing & Consulting |  | $ | 108.0 |  |  | $ | 114.6 |  |  |  |  |  |  |  |  |
International |  |  |  |  |  |  |  |  |  |  |  |
Europe |  | $ | — |  |  | $ | 195.8 |  |  |  |  |  |  |  |  |
Total International |  | $ | — |  |  | $ | 195.8 |  |  |  |  |  |  |  |  |
Deferred Costs Deferred fulfillment costs, which are included in prepaid expenses and other current assets in the consolidated balance sheet, were $2.3 million as of first quarter-end 2024 and $3.4 million as of year-end 2023. Amortization expense for the deferred costs in the first quarter of 2024 and 2023 was $2.4 million.

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