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v3.20.2

Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 1,041 | $ 1,098 | $ 3,108 | $ 3,368
Point in time |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 23 | 38 | 85 | 111
Over time |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 1,018 | 1,060 | 3,023 | 3,257
Commercial Industries |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 518 | 578 | 1,610 | 1,782
Commercial Industries | Customer Experience Management |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 149 | 161 | 474 | 490
Commercial Industries | Business Operations Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 140 | 153 | 426 | 476
Commercial Industries | Commercial Healthcare Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 106 | 121 | 322 | 366
Commercial Industries | Human Resource Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 123 | 143 | 388 | 450
Government services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 348 | 319 | 969 | 970
Government services | Government Healthcare Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 153 | 171 | 459 | 523
Government services | Government Services Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 195 | 148 | 510 | 447
Transportation Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 175 | 201 | 529 | 579
Transportation Services | Roadway Charging & Management Services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 83 | 83 | 232 | 243
Transportation Services | Transit Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 53 | 69 | 181 | 185
Transportation Services | Curbside Management Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 18 | 27 | 54 | 82
Transportation Services | Public Safety Solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 19 | 20 | 56 | 61
Transportation Services | Commercial Vehicles |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 2 | 2 | 6 | 8
Other |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 0 | 0 | 0 | 37
Other | Disposal Group, Disposed of by Sale, Not Discontinued Operations |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 0 | 0 | 0 | 36
Other | Education |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 0 | $ 0 | $ 0 | $ 1

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