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Revenue | 9 Months Ended
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Sep. 30, 2020
Revenue from Contract with Customer [Abstract] |
Revenue, Contract Assets and Liabilities | Revenue Disaggregation of Revenue During the first quarter of 2020, the Company changed how it presents disaggregated revenue by major service offering. This change has no impact on disaggregated revenue by reportable segments or the timing of revenue recognition. All prior periods presented have been revised to reflect this change. The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.
|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
(in millions) |  | 2020 |  | 2019 |  | 2020 |  | 2019
Commercial Industries: |  |  |  |  |  |  |  |
Customer experience management |  | $ | 149 |  |  | $ | 161 |  |  | $ | 474 |  |  | $ | 490 |
Business operations solutions |  | 140 |  |  | 153 |  |  | 426 |  |  | 476 |
Commercial healthcare solutions |  | 106 |  |  | 121 |  |  | 322 |  |  | 366 |
Human resource services |  | 123 |  |  | 143 |  |  | 388 |  |  | 450 |
Total Commercial Industries |  | 518 |  |  | 578 |  |  | 1,610 |  |  | 1,782 |
Government Services: |  |  |  |  |  |  |  |
Government healthcare solutions |  | 153 |  |  | 171 |  |  | 459 |  |  | 523 |
Government services solutions |  | 195 |  |  | 148 |  |  | 510 |  |  | 447 |
Total Government Services |  | 348 |  |  | 319 |  |  | 969 |  |  | 970 |
Transportation: |  |  |  |  |  |  |  |
Roadway charging & management services |  | 83 |  |  | 83 |  |  | 232 |  |  | 243 |
Transit solutions |  | 53 |  |  | 69 |  |  | 181 |  |  | 185 |
Curbside management solutions |  | 18 |  |  | 27 |  |  | 54 |  |  | 82 |
Public safety solutions |  | 19 |  |  | 20 |  |  | 56 |  |  | 61 |
Commercial vehicles |  | 2 |  |  | 2 |  |  | 6 |  |  | 8 |
Total Transportation |  | 175 |  |  | 201 |  |  | 529 |  |  | 579 |
Other: |  |  |  |  |  |  |  |
Divestitures |  | — |  |  | — |  |  | — |  |  | 36 |
Education |  | — |  |  | — |  |  | — |  |  | 1 |
Total Other |  | — |  |  | — |  |  | — |  |  | 37 |
Total Consolidated Revenue |  | $ | 1,041 |  |  | $ | 1,098 |  |  | $ | 3,108 |  |  | $ | 3,368 |
Timing of Revenue Recognition: |  |  |  |  |  |  |  |
Point in time |  | $ | 23 |  |  | $ | 38 |  |  | $ | 85 |  |  | $ | 111 |
Over time |  | 1,018 |  |  | 1,060 |  |  | 3,023 |  |  | 3,257 |
Total Revenue |  | $ | 1,041 |  |  | $ | 1,098 |  |  | $ | 3,108 |  |  | $ | 3,368 |
Contract Balances The Company receives payments from customers based upon contractual billing schedules. Accounts receivable are recorded when the right to consideration becomes unconditional. Contract assets are the Company’s rights to consideration for services provided when the right is conditioned on something other than passage of time (for example, meeting a milestone for the right to bill under the cost-to-cost measure of progress). Contract assets are transferred to Accounts receivable, net when the rights to consideration become unconditional. Unearned income includes payments received in advance of performance under the contract, which are realized when the associated revenue is recognized under the contract. The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:
(in millions) |  | September 30, 2020 |  | December 31, 2019
Contract Assets (Unearned Income) |  |  |  |
Current contract assets |  | $ | 166 |  |  | $ | 155 |
Long-term contract assets(1) |  | 16 |  |  | 10 |
Current unearned income |  | (112) |  |  | (108) |
Long-term unearned income(2) |  | (20) |  |  | (21) |
Net Contract Assets (Unearned Income) |  | $ | 50 |  |  | $ | 36 |
Accounts receivable, net |  | $ | 687 |  |  | $ | 652 |
__________ (1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets. (2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets. Revenues of $20 million and $84 million were recognized during the three and nine months ended September 30, 2020, respectively, related to the Company's unearned income at December 31, 2019. Revenues of $16 million and $97 million were recognized during the three and nine months ended September 30, 2019, respectively, related to the Company's unearned income at December 31, 2018. Transaction Price Allocated to the Remaining Performance Obligations Estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied or partially satisfied at September 30, 2020 was approximately $1.5 billion. The Company expects to recognize approximately 70% of this revenue over the next two years and the remainder thereafter.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045 + Details
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