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Revenue (Tables)

9 Months Ended

Sep. 30, 2020

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

						Three Months Ended September 30,												Nine Months Ended September 30,
(in millions)						2020						2019						2020						2019
Commercial Industries:
Customer experience management						$	149					$	161					$	474					$	490
Business operations solutions						140						153						426						476
Commercial healthcare solutions						106						121						322						366
Human resource services						123						143						388						450
Total Commercial Industries						518						578						1,610						1,782
Government Services:
Government healthcare solutions						153						171						459						523
Government services solutions						195						148						510						447
Total Government Services						348						319						969						970
Transportation:
Roadway charging & management services						83						83						232						243
Transit solutions						53						69						181						185
Curbside management solutions						18						27						54						82
Public safety solutions						19						20						56						61
Commercial vehicles						2						2						6						8
Total Transportation						175						201						529						579
Other:
Divestitures						—						—						—						36
Education						—						—						—						1
Total Other						—						—						—						37
Total Consolidated Revenue						$	1,041					$	1,098					$	3,108					$	3,368
Timing of Revenue Recognition:
Point in time						$	23					$	38					$	85					$	111
Over time						1,018						1,060						3,023						3,257
Total Revenue						$	1,041					$	1,098					$	3,108					$	3,368

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)						September 30, 2020						December 31, 2019
Contract Assets (Unearned Income)
Current contract assets						$	166					$	155
Long-term contract assets(1)						16						10
Current unearned income						(112)						(108)
Long-term unearned income(2)						(20)						(21)
Net Contract Assets (Unearned Income)						$	50					$	36
Accounts receivable, net						$	687					$	652

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

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- Definition

[Table Text Block] for Contract Assets, Unearned Income and Accounts Receivable

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

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