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Segment Reporting | 6 Months Ended
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Jun. 30, 2021
Segment Reporting [Abstract] |
Segment Reporting | Segment Reporting The Company's reportable segments correspond to how we organize and manage the business, as defined by the Company's Chief Executive Officer, who is also the Company's Chief Operating Decision Maker (CODM), and are aligned to the industries in which the Company's clients operate. The Company's segments involve the delivery of business process services and include service arrangements where it manages a customer's business activity or process. The Company's financial performance is based on Segment Profit/(Loss) and Segment Adjusted Earnings Before Income Taxes, Depreciation and Amortization (EBITDA) for its three reportable segments (Commercial Industries, Government Services and Transportation), Other and Unallocated Costs. The Company's CODM does not evaluate operating segments using discrete asset information. Commercial Industries: The Commercial Industries segment provides business process services and customized solutions to clients in a variety of industries. Across the Commercial Industries segment, the Company operates on its clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for the Company's clients and their consumers and employees. Government Services: The Government Services segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance program administration, transaction processing and payment services. The solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations. Transportation: The Transportation segment provides systems and support, as well as revenue-generating services, to government clients. On behalf of government agencies and authorities in the transportation industry, the Company delivers mission-critical mobility and payment solutions that improve automation, interoperability and decision-making to streamline operations, increase revenue and reduce congestion while creating safer communities and seamless travel experiences for consumers. Other includes the Company's Student Loan business, which the Company exited in the third quarter of 2018. Unallocated Costs includes IT infrastructure costs that are shared by multiple reportable segments, enterprise application costs and certain corporate overhead expenses not directly attributable or allocated to the reportable segments. Selected financial information for the Company's reportable segments was as follows:
|  | Three Months Ended June 30,
(in millions) |  | Commercial Industries |  | Government Services |  | Transportation |  | Other |  | Unallocated Costs |  | Total
2021 |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 503 |  |  | $ | 338 |  |  | $ | 185 |  |  | $ | — |  |  | $ | — |  |  | $ | 1,026 |
Segment profit (loss) |  | $ | 29 |  |  | $ | 110 |  |  | $ | 17 |  |  | $ | — |  |  | $ | (82) |  |  | $ | 74 |
Segment depreciation and amortization |  | $ | 25 |  |  | $ | 8 |  |  | $ | 8 |  |  | $ | — |  |  | $ | 13 |  |  | $ | 54 |
Adjusted EBITDA |  | $ | 54 |  |  | $ | 118 |  |  | $ | 25 |  |  | $ | — |  |  | $ | (69) |  |  | $ | 128 |
2020 |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 520 |  |  | $ | 331 |  |  | $ | 165 |  |  | $ | — |  |  | $ | — |  |  | $ | 1,016 |
Segment profit (loss) |  | $ | 25 |  |  | $ | 90 |  |  | $ | 20 |  |  | $ | (1) |  |  | $ | (79) |  |  | $ | 55 |
Segment depreciation and amortization |  | $ | 27 |  |  | $ | 6 |  |  | $ | 9 |  |  | $ | — |  |  | $ | 13 |  |  | $ | 55 |
Adjusted EBITDA |  | $ | 52 |  |  | $ | 96 |  |  | $ | 29 |  |  | $ | (1) |  |  | $ | (66) |  |  | $ | 110 |
|  | Six Months Ended June 30,
(in millions) |  | Commercial Industries |  | Government Services |  | Transportation |  | Other |  | Unallocated Costs |  | Total
2021 |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 1,029 |  |  | $ | 656 |  |  | $ | 369 |  |  | $ | — |  |  | $ | — |  |  | $ | 2,054 |
Segment profit (loss) |  | $ | 64 |  |  | $ | 197 |  |  | $ | 38 |  |  | $ | — |  |  | $ | (165) |  |  | $ | 134 |
Segment depreciation and amortization |  | $ | 52 |  |  | $ | 13 |  |  | $ | 17 |  |  | $ | — |  |  | $ | 27 |  |  | $ | 109 |
Adjusted EBITDA |  | $ | 116 |  |  | $ | 210 |  |  | $ | 55 |  |  | $ | — |  |  | $ | (138) |  |  | $ | 243 |
2020 |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 1,092 |  |  | $ | 621 |  |  | $ | 354 |  |  | $ | — |  |  | $ | — |  |  | $ | 2,067 |
Segment profit (loss) |  | $ | 67 |  |  | $ | 160 |  |  | $ | 30 |  |  | $ | 3 |  |  | $ | (160) |  |  | $ | 100 |
Segment depreciation and amortization |  | $ | 55 |  |  | $ | 13 |  |  | $ | 18 |  |  | $ | — |  |  | $ | 27 |  |  | $ | 113 |
Adjusted EBITDA |  | $ | 122 |  |  | $ | 173 |  |  | $ | 48 |  |  | $ | (4) |  |  | $ | (133) |  |  | $ | 206 |
(in millions) |  |  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss) |  |  |  |  |  | 2021 |  | 2020 |  | 2021 |  | 2020
Income (Loss) Before Income Taxes |  |  |  |  |  | $ | 19 |  |  | $ | (64) |  |  | $ | 10 |  |  | $ | (115) |
Reconciling items: |  |  |  |  |  |  |  |  |  |  |  |
Amortization of acquired intangible assets |  |  |  |  |  | 32 |  |  | 60 |  |  | 72 |  |  | 120 |
Restructuring and related costs |  |  |  |  |  | 8 |  |  | 29 |  |  | 21 |  |  | 36 |
Interest expense |  |  |  |  |  | 13 |  |  | 15 |  |  | 26 |  |  | 32 |
(Gain) loss on divestitures and transaction costs |  |  |  |  |  | (1) |  |  | 2 |  |  | 1 |  |  | 6 |
Litigation costs |  |  |  |  |  | 1 |  |  | 14 |  |  | 2 |  |  | 20 |
Loss on extinguishment of debt |  |  |  |  |  | 2 |  |  | — |  |  | 2 |  |  | — |
Other (income) expenses, net |  |  |  |  |  | — |  |  | (1) |  |  | — |  |  | 1 |
Segment Pre-tax Income (Loss) |  |  |  |  |  | $ | 74 |  |  | $ | 55 |  |  | $ | 134 |  |  | $ | 100 |
Segment depreciation and amortization (including contract inducements) |  |  |  |  |  | $ | 54 |  |  | $ | 55 |  |  | $ | 109 |  |  | $ | 113 |
CA MMIS charge (credit) |  |  |  |  |  | — |  |  | — |  |  | — |  |  | (7) |
Adjusted EBITDA |  |  |  |  |  | $ | 128 |  |  | $ | 110 |  |  | $ | 243 |  |  | $ | 206 |
Refer to Note 3 – Revenue for additional information on disaggregated revenues of the reportable segments.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8924-108599 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8981-108599 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9031-108599 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (f) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8844-108599 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9054-108599 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8657-108599 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8721-108599 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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