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Revenue - Disaggregated Revenue (Details) - USD ($) $ in Millions | 3 Months Ended | 6 Months Ended
--- | --- | ---
Jun. 30, 2021 | Jun. 30, 2020 | Jun. 30, 2021 | Jun. 30, 2020
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 1,026 | $ 1,016 | $ 2,054 | $ 2,067
Point in time |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 25 | 32 | 57 | 62
Over time |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 1,001 | 984 | 1,997 | 2,005
Commercial Industries: |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 503 | 520 | 1,029 | 1,092
Commercial Industries: | Customer experience management |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 146 | 157 | 307 | 325
Commercial Industries: | Business operations solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 137 | 133 | 279 | 286
Commercial Industries: | Commercial healthcare solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 109 | 103 | 220 | 216
Commercial Industries: | Human resource and learning services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 111 | 127 | 223 | 265
Government Services: |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 338 | 331 | 656 | 621
Government Services: | Government healthcare solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 140 | 154 | 289 | 306
Government Services: | Government services solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 198 | 177 | 367 | 315
Transportation: |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 185 | 165 | 369 | 354
Transportation: | Roadway charging & management services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 75 | 71 | 158 | 149
Transportation: | Transit solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 70 | 61 | 134 | 128
Transportation: | Curbside management solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 20 | 14 | 38 | 36
Transportation: | Public safety solutions |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 18 | 17 | 35 | 37
Transportation: | Commercial vehicles |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 2 | $ 2 | $ 4 | $ 4

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