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Segment Reporting
 6 Months Ended
Jun. 30, 2021
Segment Reporting [Abstract]  
Segment Reporting Segment Reporting
The Company's reportable segments correspond to how we organize and manage the business, as defined by the Company's Chief Executive Officer, who is also the Company's Chief Operating Decision Maker (CODM), and are aligned to the industries in which the Company's clients operate. The Company's segments involve the delivery of business process services and include service arrangements where it manages a customer's business activity or process.

The Company's financial performance is based on Segment Profit/(Loss) and Segment Adjusted Earnings Before Income Taxes, Depreciation and Amortization (EBITDA) for its three reportable segments (Commercial Industries, Government Services and Transportation), Other and Unallocated Costs. The Company's CODM does not evaluate operating segments using discrete asset information.

Commercial Industries: The Commercial Industries segment provides business process services and customized solutions to clients in a variety of industries. Across the Commercial Industries segment, the Company operates on its clients’ behalf to deliver mission-critical solutions and services to reduce costs, improve efficiencies and enable revenue growth for the Company's clients and their consumers and employees.

Government Services: The Government Services segment provides government-centric business process services to U.S. federal, state and local and foreign governments for public assistance program administration, transaction processing and payment services. The solutions in this segment help governments respond to changing rules for eligibility and increasing citizen expectations.
Transportation: The Transportation segment provides systems and support, as well as revenue-generating services, to government clients. On behalf of government agencies and authorities in the transportation industry, the Company delivers mission-critical mobility and payment solutions that improve automation, interoperability and decision-making to streamline operations, increase revenue and reduce congestion while creating safer communities and seamless travel experiences for consumers.

Other includes the Company's Student Loan business, which the Company exited in the third quarter of 2018.

Unallocated Costs includes IT infrastructure costs that are shared by multiple reportable segments, enterprise application costs and certain corporate overhead expenses not directly attributable or allocated to the reportable segments.

Selected financial information for the Company's reportable segments was as follows:
Three Months Ended
June 30,
(in millions)Commercial IndustriesGovernment ServicesTransportationOtherUnallocated CostsTotal
2021
Revenue$503 $338 $185 $— $— $1,026 
Segment profit (loss)$29 $110 $17 $— $(82)$74 
Segment depreciation and amortization$25 $8 $8 $— $13 $54 
Adjusted EBITDA$54 $118 $25 $— $(69)$128 
2020
Revenue$520 $331 $165 $— $— $1,016 
Segment profit (loss)$25 $90 $20 $(1)$(79)$55 
Segment depreciation and amortization$27 $6 $9 $— $13 $55 
Adjusted EBITDA$52 $96 $29 $(1)$(66)$110 
Six Months Ended
June 30,
(in millions)Commercial IndustriesGovernment ServicesTransportationOtherUnallocated CostsTotal
2021
Revenue$1,029 $656 $369 $— $— $2,054 
Segment profit (loss)$64 $197 $38 $— $(165)$134 
Segment depreciation and amortization$52 $13 $17 $— $27 $109 
Adjusted EBITDA$116 $210 $55 $— $(138)$243 
2020
Revenue$1,092 $621 $354 $— $— $2,067 
Segment profit (loss)$67 $160 $30 $3 $(160)$100 
Segment depreciation and amortization$55 $13 $18 $— $27 $113 
Adjusted EBITDA$122 $173 $48 $(4)$(133)$206 
(in millions)Three Months Ended
June 30,		Six Months Ended
June 30,
Segment Profit (Loss) Reconciliation to Pre-tax Income (Loss)2021202020212020
Income (Loss) Before Income Taxes$19 $(64)$10 $(115)
Reconciling items:
Amortization of acquired intangible assets32 60 72 120 
Restructuring and related costs8 29 21 36 
Interest expense13 15 26 32 
(Gain) loss on divestitures and transaction costs(1)2 1 6 
Litigation costs1 14 2 20 
Loss on extinguishment of debt2 — 2 — 
Other (income) expenses, net— (1)— 1 
Segment Pre-tax Income (Loss)$74 $55 $134 $100 
Segment depreciation and amortization (including contract inducements)$54 $55 $109 $113 
CA MMIS charge (credit)— — — (7)
Adjusted EBITDA$128 $110 $243 $206 

Refer to Note 3 – Revenue for additional information on disaggregated revenues of the reportable segments.