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Revenue (Tables)

6 Months Ended

Jun. 30, 2021

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

						Three Months Ended June 30,												Six Months Ended June 30,
(in millions)						2021						2020						2021						2020
Commercial Industries:
Customer experience management						$	146					$	157					$	307					$	325
Business operations solutions						137						133						279						286
Commercial healthcare solutions						109						103						220						216
Human resource and learning services						111						127						223						265
Total Commercial Industries						503						520						1,029						1,092
Government Services:
Government healthcare solutions						140						154						289						306
Government services solutions						198						177						367						315
Total Government Services						338						331						656						621
Transportation:
Roadway charging & management services						75						71						158						149
Transit solutions						70						61						134						128
Curbside management solutions						20						14						38						36
Public safety solutions						18						17						35						37
Commercial vehicles						2						2						4						4
Total Transportation						185						165						369						354
Total Consolidated Revenue						$	1,026					$	1,016					$	2,054					$	2,067
Timing of Revenue Recognition:
Point in time						$	25					$	32					$	57					$	62
Over time						1,001						984						1,997						2,005
Total Revenue						$	1,026					$	1,016					$	2,054					$	2,067

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)						June 30, 2021						December 31, 2020
Contract Assets (Unearned Income)
Current contract assets						$	159					$	151
Long-term contract assets(1)						9						13
Current unearned income						(124)						(133)
Long-term unearned income(2)						(40)						(29)
Net Contract Assets (Unearned Income)						$	4					$	2
Accounts receivable, net						$	664					$	670

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130545-203045

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