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Revenue (Tables) | 9 Months Ended
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Sep. 30, 2022
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue by Major Service Line | The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.
|  | Three Months Ended September 30, |  | Nine Months Ended September 30,
(in millions) |  | 2022 |  | 2021 |  | 2022 |  | 2021
Commercial: |  |  |  |  |  |  |  |
Customer experience management |  | $ | 162 |  |  | $ | 152 |  |  | $ | 468 |  |  | $ | 459 |
Business operations solutions |  | 138 |  |  | 139 |  |  | 415 |  |  | 418 |
Commercial healthcare solutions |  | 100 |  |  | 91 |  |  | 278 |  |  | 277 |
Human resource and learning services |  | 104 |  |  | 111 |  |  | 325 |  |  | 339 |
Total Commercial |  | 504 |  |  | 493 |  |  | 1,486 |  |  | 1,493 |
Government Services: |  |  |  |  |  |  |  |
Government healthcare solutions |  | 150 |  |  | 143 |  |  | 438 |  |  | 432 |
Government services solutions |  | 141 |  |  | 203 |  |  | 418 |  |  | 564 |
Total Government Services |  | 291 |  |  | 346 |  |  | 856 |  |  | 996 |
Transportation: |  |  |  |  |  |  |  |
Roadway charging & management services |  | 87 |  |  | 79 |  |  | 244 |  |  | 237 |
Transit solutions |  | 55 |  |  | 60 |  |  | 161 |  |  | 194 |
Curbside management solutions |  | 22 |  |  | 22 |  |  | 63 |  |  | 60 |
Public safety solutions |  | 16 |  |  | 17 |  |  | 49 |  |  | 52 |
Commercial vehicles |  | 2 |  |  | 2 |  |  | 6 |  |  | 6 |
Total Transportation |  | 182 |  |  | 180 |  |  | 523 |  |  | 549 |
Divestitures |  | — |  |  | 19 |  |  | 7 |  |  | 54 |
Total Consolidated Revenue |  | $ | 977 |  |  | $ | 1,038 |  |  | $ | 2,872 |  |  | $ | 3,092 |
Timing of Revenue Recognition: |  |  |  |  |  |  |  |
Point in time |  | $ | 37 |  |  | $ | 26 |  |  | $ | 82 |  |  | $ | 83 |
Over time |  | 940 |  |  | 1,012 |  |  | 2,790 |  |  | 3,009 |
Total Revenue |  | $ | 977 |  |  | $ | 1,038 |  |  | $ | 2,872 |  |  | $ | 3,092 |
Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers | The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:
(in millions) |  | September 30, 2022 |  | December 31, 2021
Contract Assets (Unearned Income) |  |  |  |
Current contract assets |  | $ | 161 |  |  | $ | 154 |
Long-term contract assets(1) |  | 15 |  |  | 8 |
Current unearned income |  | (75) |  |  | (82) |
Long-term unearned income(2) |  | (44) |  |  | (48) |
Net Contract Assets |  | $ | 57 |  |  | $ | 32 |
Accounts receivable, net |  | $ | 653 |  |  | $ | 699 |
__________ (1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets. (2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

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