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Revenue (Tables)

9 Months Ended

Sep. 30, 2022

Revenue from Contract with Customer [Abstract]

Disaggregation of Revenue by Major Service Line

The following table provides information about disaggregated revenue by major service offering, the timing of revenue recognition and a reconciliation of the disaggregated revenue by reportable segment. Refer to Note 4 – Segment Reporting for additional information on the Company's reportable segments.

						Three Months Ended September 30,												Nine Months Ended September 30,
(in millions)						2022						2021						2022						2021
Commercial:
Customer experience management						$	162					$	152					$	468					$	459
Business operations solutions						138						139						415						418
Commercial healthcare solutions						100						91						278						277
Human resource and learning services						104						111						325						339
Total Commercial						504						493						1,486						1,493
Government Services:
Government healthcare solutions						150						143						438						432
Government services solutions						141						203						418						564
Total Government Services						291						346						856						996
Transportation:
Roadway charging & management services						87						79						244						237
Transit solutions						55						60						161						194
Curbside management solutions						22						22						63						60
Public safety solutions						16						17						49						52
Commercial vehicles						2						2						6						6
Total Transportation						182						180						523						549
Divestitures						—						19						7						54
Total Consolidated Revenue						$	977					$	1,038					$	2,872					$	3,092
Timing of Revenue Recognition:
Point in time						$	37					$	26					$	82					$	83
Over time						940						1,012						2,790						3,009
Total Revenue						$	977					$	1,038					$	2,872					$	3,092

Schedule of Contract Assets, Unearned Income and Receivables from Contracts with Customers

The following table provides information about the balances of the Company's contract assets, unearned income and receivables from contracts with customers:

(in millions)						September 30, 2022						December 31, 2021
Contract Assets (Unearned Income)
Current contract assets						$	161					$	154
Long-term contract assets(1)						15						8
Current unearned income						(75)						(82)
Long-term unearned income(2)						(44)						(48)
Net Contract Assets						$	57					$	32
Accounts receivable, net						$	653					$	699

__________

(1)Presented in Other long-term assets in the Condensed Consolidated Balance Sheets.

(2)Presented in Other long-term liabilities in the Condensed Consolidated Balance Sheets.

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- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 5
-URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130545-203045

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